About Payroll Relief

Payroll Relief is a cloud-based accounting software designed to help human resource (HR) professionals manage and streamline payroll processes on centralized platform. Employees can use the self-service portal to upload required documents, edit personal details access pay statements.

Payroll Relief allows organizations to track employees’ reimbursements or allowances, print checks and handle tax filings. Managers can import payroll data from several attendance or time tracking programs and configure workflows to streamline approval processes. Additionally, it lets users generate payroll reports and distribute W-2 or 1099 forms in compliance with local/state regulations.

Payroll Relief facilitates integration with various third-party applications, such as...


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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Payroll Relief

Average User Ratings

Overall

3.89 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(15)

15

4 stars

(3)

3

3 stars

(5)

5

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Love this software

It has made the end of the year a delight. Before it was very hard but with this software it is a breeze

Pros

It is put together so that it is easy to use and if you need any help they are just a phone call away

Cons

It doesn't keep ALL years active so that you can look back in them. It only leaves two.

Reasons for Choosing Payroll Relief

It is so much better

September 2020

Bessy from Gurian Tax & Business Services

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

September 2020

Payroll Processing Done Fast ad Easy

We like the software. We use all of the products AW offers. We just don't like their customer service. We compromise because for a small business it's a good choice.

Pros

My favorite things about this software are: 1) Payroll processing for companies under 10 employees takes less than 2 minutes to process 2) You can print, email and archive check copies and reports in a few clicks 3) Clients can so as much or as little as they want 4) It's fairly inexpensive

Cons

My issue with Payroll Relief and all of the Accountants World software is the customer service. When things don't work and it's because they're having issues, you won't know until you call in. They don't bother informing their customers. We've been with them for over 10 years and while they offer new products or services, when you have an issue, they're very slow to respond or take responsibility.

Reasons for Choosing Payroll Relief

TR was VERY expensive and the modules weren't integrated. On AW I can archive my files to Cloud Cabinet (the AW document management app) directly from Payroll Relief.

Reasons for Switching to Payroll Relief

Cloud based, many more features, much less work

September 2019

ELLEN from Lee Pennington CPA

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2019

Too many errors

Although the company seemed to know what they were doing years ago, things have drastically gone downhill. No one would ever turn off automatic tax payments and quarterly reporting for half of their payroll clients at the end of a tax year ever! I feel like their customer service motto was "Blame the customer!"

Pros

Originally, it was an easy added feature to the accounting software we were using. It made for a great all in one system. It was easy for us to switch to payroll from accounting and vice versa. It pulled payroll journals directly over without us having to enter in any information.

Cons

The worst problem we had with payroll relief was when the company decided to turn off automatic tax payments and report processing on a random number of our clients. Once the situation was recognized, clearly things were already late as they send things in on the final due date. As it didn't stop filing and tax payments on all, just most, we had to figure out which ones needed attention and then get with each of the taxing agencies over the next 6 months to get the penalties removed. It was a nightmare. We were simply told by support that we had to have manually cancelled the payments and quarterly filings ourselves and they would not assist us further. Also, the payroll journals did not leave any space for editing them. It was not often when they needed to be changed but it causes issues on financial statements when the client's bank account was cancelled due to fraud the day before running payroll. The payroll journal posted to the wrong bank account and customer support was not too interested in helping. These are just two examples of headaches we faced with Payroll Relief.

May 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

May 2021

Payrolls

Pros

Great to use

Cons

Just a little complicated but still can be understood if tried

July 2020

Jenna from KMJ Tax

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

July 2020

Review

It is a great easy payroll software

Pros

I like that you can efile tax forms for quarterlys no more printing off. Also, I like that it can intergrade with Accountants world.

Cons

I don't like how customer service has no clue to what is always going on.

Reasons for Choosing Payroll Relief

It was cheaper at the moment for all the payrolls processed