Payroll Relief

RATING:

3.7

(35)

About Payroll Relief

Payroll Relief is a cloud-based accounting software designed to help human resource (HR) professionals manage and streamline payroll processes on centralized platform. Employees can use the self-service portal to upload required documents, edit personal details access pay statements. Payroll Relief allows organizations to track employees’ reimbursements or allowances, print checks and handle tax filings. Managers can import payroll data from several attendance or time tracking programs and configure workflows to streamline approval processes. Additionally, it lets users generate payroll reports and distribute W-2 or 1099 forms in compliance with local/state regulations. Payroll Relief facilitates integration with various third-party applications, such as Creative Sol...

Payroll Relief Pricing

Contact AccountantsWorld for pricing information.

Starting price: 

$1,495.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Payroll Relief Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Payroll Relief

1 - 5 of 35 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Love this software

It has made the end of the year a delight. Before it was very hard but with this software it is a breeze

PROS

It is put together so that it is easy to use and if you need any help they are just a phone call away

CONS

It doesn't keep ALL years active so that you can look back in them. It only leaves two.

Reason for choosing Payroll Relief

It is so much better

Bessy

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2020

Payroll Processing Done Fast ad Easy

We like the software. We use all of the products AW offers. We just don't like their customer service. We compromise because for a small business it's a good choice.

PROS

My favorite things about this software are: 1) Payroll processing for companies under 10 employees takes less than 2 minutes to process 2) You can print, email and archive check copies and reports in a few clicks 3) Clients can so as much or as little as they want 4) It's fairly inexpensive

CONS

My issue with Payroll Relief and all of the Accountants World software is the customer service. When things don't work and it's because they're having issues, you won't know until you call in. They don't bother informing their customers. We've been with them for over 10 years and while they offer new products or services, when you have an issue, they're very slow to respond or take responsibility.

Reason for choosing Payroll Relief

TR was VERY expensive and the modules weren't integrated. On AW I can archive my files to Cloud Cabinet (the AW document management app) directly from Payroll Relief.

Reasons for switching to Payroll Relief

Cloud based, many more features, much less work

Lisa

Accounting, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2022

Accountants and Bookkeepers - DO NOT PURCHASE THIS SOFTWARE

I tried to ask them to refund even a small portion of the fees I prepaid as I had to transfer the majority of my clients over to QuickBooks Online Payroll to ease my clients minds. They refused and eventually stopped responding to my emails. I'm now using the software with a few very simple clients payrolls to try and utilize and recoup some of the money I paid, but there's no way I can put a larger client or one with complicated payroll on the software as I don't have the time to babysit the tax deductions and reporting features. One of my clients also just realized that they withdrew funds for one of the employees payroll which was to be direct deposited to their account, however, the direct deposit didn't show up. I contacted their support team to find out if there was a way we could trace the funds, they said no that they don't have access to that since they are no longer a client and then disconnected the chat on me. I just don't understand how it's possible that they don't have record of a payroll that happened just over a month ago. Their customer service is horrible and you can't get in touch with anyone higher up to escalate the situation. I would absolutely not recommend this software to anyone unless you want to invite stress into your life, the savings is not worth it.

PROS

The price could have been very affordable, however, I had to cancel my service due to errors within the software and they wouldn't refund my money.

CONS

I transferred about 25 of my client's payroll over to their software from Intuit Online Payroll. After the transfer we realized that the state of Utah withholdings weren't included on their calculations or payroll reports. I contacted them and let them know that and they had no answers for me and left me hanging for days. In the meantime, I had to explain to my clients the errors and this made them very uneasy about using the software, and understandably so, as calculating taxes and reporting should be the basics of a payroll software. Due to the fact that I had upcoming payrolls, (and I had no answers from support at this point) I had to make the decision to switch to another payroll software to keep everything running for my clients. At the point that this happened I was just over my initial 30 days to cancel and they would offer no refund or even partial refund of the $6000 I had to prepay.

Reason for choosing Payroll Relief

Pricing

Reasons for switching to Payroll Relief

Intuit Online Payroll was being discontinued.

Jenna

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2020

Review

It is a great easy payroll software

PROS

I like that you can efile tax forms for quarterlys no more printing off. Also, I like that it can intergrade with Accountants world.

CONS

I don't like how customer service has no clue to what is always going on.

Reason for choosing Payroll Relief

It was cheaper at the moment for all the payrolls processed

User Profile

Debbie

Verified reviewer

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2020

Decent Balance of Features and Price

It is the backbone that our business is built on. Several years ago we attempted to transition to a more robust platform (Evolution) which was a disaster, so we came back and have learned to live within the restrictions of their system. While there have been many enhancements in the 11 years we have been using the product, the developer does a poor job of rolling them out. Doesn't seem to be any beta testing and users and support personnel are often left to fumble through. While they maintain a user forum, management is typically not very inclined to respond to complaints or implement suggestions. While there is no perfect system, overall I would probably give them a rating of about 65%.

PROS

This software was priced within reach for our startup and allowed up to ramp-up quickly. As we've grown, their tiered pricing has allowed us to increase our margins. It's easy to demo to prospects and overall impression from our clients is that is is easy to use. Integrated ACH services are a critical differentiator.

CONS

There are significant limitations in reporting and HRIS capabilities. As we continue to reach upmarket to larger, more complex clients, we have been forced to cobble together several different solutions to meet their needs, since these extended features are not available.