Powerpay Software

4.7 / 5 (242) FrontRunners

Our advisors have recommended this product 18 times in the last 30 days

About Powerpay

Powerpay by Ceridian is a cloud-based payroll and HR software for small businesses in Canada. This solution is designed to help eliminate the need for manual processes and paperwork when managing employee information. Powerpay can automate payroll and help businesses remain compliant while following changing government regulations. HR managers can efficiently and securely store employment records, tax filings, T4s, and more.

With trend analysis and reports, Powerpay can identify significant differences between pay cycles for decision-making purposes. The platform can also provide change notifications and alerts regarding year-end reports and tax forms. Additionally, Powerpay simplifies time and attendance management with automated timesheets. ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

239 Reviews of Powerpay

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(173)

173

4 stars

(66)

66

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 239 results

February 2021

Richard from Your Score Booster

Verified Reviewer

Company Size: 2-10 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Easy-to-use with top-notch customer service

It's easy to pay each period and to handle year-end.

Pros

It is really easy to set up and use. The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.

Cons

Downloading a journal file to Quickbooks should be included with all levels of service.

Reasons for Choosing Powerpay

I had heard ADP's customer service wasn't very good. And after my experience with Payweb, I didn't want to take any chances. You have to get payroll right.

Reasons for Switching to Powerpay

Payweb's customer service was the worst customer service of any company -- not just payroll providers -- I have ever experienced. Once a customer service rep hung up on me. Then when I called back, she didn't answer. When I complained, I was told she had gone to lunch. The reps often didn't have correct information. The website is very clunky. Sometimes messages are indecipherable.

Response from Ceridian

Replied February 2021

Hi Richard - Thank you very much for your feedback, we're delighted to hear that you find our support team so helpful!

February 2021

Robin from Planete Mobile 323 6013 Canada Inc.

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Ceridian *Thank goodness your Back!*

Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation to the after service. After 6 months I couldn't deal with all the issues with ADP so we decided to go back to Ceridian because of the simplicity, the peace of mind and the support we had in the past.

Pros

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.

Cons

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.

Reasons for Choosing Powerpay

We returned to the product we knew and trusted as we had been with Ceridian prior to ADP.

Reasons for Switching to Powerpay

We made the switch because their were constant pay issues for employees. Information wasn't running through the system properly causing glitches and issues. Support was a huge problem as well- I would spend hours on the phone trying to get problems solved but their reps had no idea what to do so they would message their supervisor and it was a back and forth for sometimes hours on the phone. No one could ever solve our issues, the team that set us up didn't teach me the basics- I learned while using the system.

Response from Ceridian

Replied February 2021

Hi Robin - Thank you so much for the detailed feedback. We're delighted to hear that you are back to using Powerpay and that you find it so easy to use! We're also so happy that you are satisfied with our customer support team!

February 2021

CORRINE from Paradox Access Solutions Inc

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

1.0

February 2021

Easy to use product, but very limited analytics, and support is hit-and-miss.

This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, which this system cannot accommodate as time entry by day is not supported. Customer support has been very frustrating at times; I have had support staff tell me that I need to be referred to the Projects Team and will be incurring extra charges for, for things that other support staff can do on demand at no extra cost. I have also had some support staff recommend "fixes" for payroll issues that did not take into consideration the impact that their solution would have on the Record of Employment. I don't have my PCP designation, but I am very mindful of what I'm doing and was able to understand the ripple effect of some of the support advice I was given and therefore request a different solution from the Ceridian support staff. I think this may be a problem for an inexperienced payroll administrator, as they might not fully understand some of the advice being given and question how it may impact other components of the payroll function.

Pros

I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive.

Cons

Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss.

Response from Ceridian

Replied February 2021

Hi Corrine - Thank you very much for your detailed feedback. Your insight helps us to improve and to continue to innovate. We will definitely share your thoughts around reporting capabilities with our product team.

August 2021

May from Dunkley Capital Corporation

Company Size: 201-500 employees

Industry: Investment Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Review of Ceridian Power pay

wonderful experience productivity improvement

Pros

ease of use and the customer support. every time we call customer support always very helpful.

Cons

each add on is additional cost - for some of the other modules.

Reasons for Choosing Powerpay

Cost, other companies already using Ceridian

January 2021

Sunny from Kareer Group LTD

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Powerpay web

Love it, the people at the 1-800 number are always a pleasure to deal with. I love the critical follow up from the various departments such as the Trust department and the Department in charge of shipping out payroll packages. There has been times where we are in a bind and it feels like all hands are on deck to find a solution even if its 5PM on a Friday.

Pros

I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying...

Cons

I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me.

Reasons for Choosing Powerpay

Unfortunately we did leave at one point as a cost savings measure to ADP, The savings was pretty substantial and they made the offer even better with 3 months of free payroll processing. We stayed for 8 months trying to learn it and trying to learn to love it, but we just couldn't. Dealing with customer support was the worse. So we came back, we brought our other businesses on board to as well as 4 or 5 of our friends with companies as well. The $100 referral gift cards were an appreciated touch.

Response from Ceridian

Replied January 2021

Hi Sunny - Thank you so much for your detailed feedback! We're delighted to hear that you've had great experiences with our customer support team, they are amazing!