PrimePay Software

4.69 / 5 (85) FrontRunners®

About PrimePay


PrimePay is a cloud-based human resources and payroll management solution designed for small businesses. It offers payroll management, a time clock, benefits administration and compliance management.

The PrimePay payroll solution includes payroll tax services, check payment options and document management. The tax management module allows users to manage state, federal and local tax filings. Users can also create custom reports on applicable taxes and track online pay statements.

PrimePay also features payroll reporting, where users can create and share standard reports such as compensation recaps, general ledger and 401(k) reports. The solution offers time tracking, which enables users to track employees’ time on the clock and calculate pay based on the time worked.

PrimePay offers subscription pricing based on the number of modules. The product offers integration with QuickBooks and Microsoft Word. The vendor offers a knowledge base and online support.



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Supported Operating System(s):

Web browser (OS agnostic)

85 Reviews of PrimePay

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(65)

4 stars

(14)

3 stars

(6)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 85 reviews

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February 2019

Susan from Holy Family Regional Catholic School

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great tool for our School

PrimePay improved the efficiency of our payroll saving the school time and money. We are very happy that we made the change to PrimePay.

Pros

The online platform makes it very easy to do payroll in a timely and accurate manner. Prior to converting to PrimePay we used a call in method and input errors would occur that we would not be made aware of until we received the printed copy of the payroll with the checks so correcting errors was always a time consuming process. By having the ability to enter payroll online and check the reports prior to submitting those errors are eliminated. The support staff can address any questions or issues before submission and they are very helpful. The move to direct deposit for all pay was also great.

Cons

The only real oddity is that some of the reports round the number of hours to 1 decimal. For example, 8.25 hours would show as 8.3 which does not make sense from a time recording standpoint. The platform did not start out that way but after an upgrade by PrimePay the reports changed to that odd format.

Response from PrimePay of

Replied February 2019

Thank you so much for your thoughtful and informative review, Susan. We are so glad to see that we have been able to save you both time and money while providing you with a reliable and accurate service. We highly value this feedback and will continue to work toward improving our platform. - Team PrimePay

December 2018

Shannon from Amie's Community Care LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2018

PrimePay Good Service

PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pros

The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Cons

There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Response from PrimePay of

Replied December 2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services. - Team PrimePay

October 2018

Manuel from Bouchard Communications Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Payroll Processing, for Businesses that have "More Important" things to do!

Takes all of the Payroll, Taxes, Deductions/Withholdings, etc., fears away! As a user, I have true confidence that all of my payroll actions are correct, and reporting /recording is accurate. The ready-accessible reports features are excellent. All supported by an expert staff, (should you ever need help) who is one phone call away.

Pros

User Experience (UX) design makes it so intuitive, easy and fast. once initial set-up, is complete. I can complete all of payroll processing in less than 30 minutes, on payroll day, and have accessible updated reporting, very just after. Every Team Member is knowledgeable, skilled and a pleasure to work with, (if, and when you need them!) But as the platform is well thought out, with "steps & prompts" to guide, it's very hard to mess up payroll processing!

Cons

The Prime-Pay Payroll Elephant...but I have grown to value and respect his important task!

Response from PrimePay of

Replied October 2018

Thank you very much for your thorough review, Manuel! We're so happy to hear that you're having a positive experience with us. Our goal is to give you time back in your day so you can focus on what matters most; your business. Thanks for being a part of the PrimePay family!

January 2018

Denise from RESSI

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2018

Pretty Good & Effecient

My reports are efficient and properly calculated !!

Pros

Easy to navigate, and very easy to see all that is needed to be seen easy to go back and forth, also I love the elephant who is calculating the payroll process. The reports are easy to read with great detail of everything that has been entered . and Now I love that you need a verification code to even open up the payroll process. all I am very happy with prime pays customer support and the payroll process. One hundred words are pretty hard to come by when you like everything about the program and you have NO Complaints. Not sure what else you could do to make it better, except when an employee is over the allowed time off, I'm not sure what they are asking me to do. but other wise all is well. Good Job !!

Cons

Sometimes I'm not sure if I have completed everything, It will say, pick a report on one part of the screen but then on another it will say, smile your payroll is being submitted ??

December 2018

Sherri from Circle Wallcoverings, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Payroll Services

The benefits I see from using Prime Pay are that I do not have to take much time to get my payroll logged and receive the proper pays for each employee. In the past I would have to spell out every deduction to my payroll service and then it would still come in incorrectly.

Pros

I have been using Prime Pay for my business payroll for quite some time. I really appreciate the customer service I receive. Although my company is small we have many different categories and I have never had a problem getting all of the my employees paid correctly.

Cons

I do not have much need to use the software because once my payroll is complete, I do not need to look at it again until the following week.

Response from PrimePay of

Replied December 2018

Thank you for your review, Sherri. One of our main goals is to give business owners time back in their day so they can focus on what matters most. We're glad to see that we're able to achieve that for you and your company. - Team PrimePay

April 2018

Adeli from National Hemophilia Foundation

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

April 2018

Easy to use, good turnaround on responses to issues.

Pros

Easy to use, and great report structures. Love that HR3 has carrier feeds. The new timeclock is great!

Cons

My biggest frustration is that there are too many links and no integration between software. You have to get a link to all different services (HR3, PayStubs, FSA, Timeclock) all have different links which frustrate users. Also, as the administrator, you are stuck with having to reach to so many departments because you no longer have a dedicated service manager.

January 2018

Jodi from The Florida Orchestra

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Awesome

Knowing that our employees information is secure and accurate for income and taxes.

Pros

the fact that it is develope with the user in mind as to navigating and the layout of functions. Everything to do with payroll and ACA reporting is made for those that work with it daily.

Cons

There is probably only one thing I would change and that is employer section that allows you to change or update bulk information for employees.

January 2018

MARY from Madame Walker Theatre

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Superior service & products

Pros

User friendly and easily navigated employer portal. Techs are always willing to assist with resolving payroll employee and employer issues. I am really impressed with PrimePay Blog topics and they are relate-able to my job and payroll. I seldom experience any wait time for responses to my questions and the Techs stay with me until I understand the concepts and PrimePay requirements. Tech demonstrate an extreme amount of patience and attention to my company's concerns. They listen are consistently inquiring if my company needs clarification on any specific issues.

Cons

Sometimes when I haven't visited a particular area or subject or an extended period of time I have to reach out to my Tech. I could avoid wasting their time and effort if there were tutorials to let users kn ow of new or updated information as it relates to the PrimePay online Employer Portal.

January 2018

Deborah from Deborah Gilman, CPA

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Excellent

They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

Pros

As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.

April 2019

Dawn from Interstate Fleet Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Love Prime Pay

Overall experience is cool. The best payroll company I have personally worked with thus far.

Pros

The software is easy to maneuver around in and super easy and quick inputting the information in the system. I also love the fact that I do not have to input any information if I do not want to. They have a representative call me weekly and I give her the payroll totals and she inputs the information for me. I then can go in ant any time to review information when needed. They also give out time clocks and can generate the totals from the machine. We will be getting them soon and I cannot wait to try it.

Cons

There is nothing that I do not like about this software.

Response from PrimePay of

Replied April 2019

Thank you for your review, Dawn! We are so happy to see that you are having a positive experience with us. Please let us know if there is ever anything else we can do for you and your company. - Team PrimePay

January 2018

Gregory from JR's Fresh Market

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0