PrimePay is a cloud-based human resources and payroll management solution designed for small businesses. It offers payroll management, a time clock, benefits administration and compliance management.

The PrimePay payroll solution includes payroll tax services, check payment options and document management. The tax management module allows users to manage state, federal and local tax filings. Users can also create custom reports on applicable taxes and track online pay statements.

PrimePay also features payroll reporting, where users can create and share standard reports such as compensation recaps, general ledger and 401(k) reports. The solution offers time tracking, which enables users to track employees’ time on the clock and calculate pay based on the time worked.

PrimePay offers subscription pricing based on the number of modules. The product offers integration with QuickBooks and Microsoft Word. The vendor offers a knowledge base and online support.

Punch in and out
Punch in and out

Punch in and out

Time-off request

Time-off request

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



38 Reviews of PrimePay

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 38 reviews

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Manuel from Bouchard Communications Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Payroll Processing, for Businesses that have "More Important" things to do!

Takes all of the Payroll, Taxes, Deductions/Withholdings, etc., fears away! As a user, I have true confidence that all of my payroll actions are correct, and reporting /recording is accurate. The ready-accessible reports features are excellent. All supported by an expert staff, (should you ever need help) who is one phone call away.

Pros

User Experience (UX) design makes it so intuitive, easy and fast. once initial set-up, is complete. I can complete all of payroll processing in less than 30 minutes, on payroll day, and have accessible updated reporting, very just after. Every Team Member is knowledgeable, skilled and a pleasure to work with, (if, and when you need them!) But as the platform is well thought out, with "steps & prompts" to guide, it's very hard to mess up payroll processing!

Cons

The Prime-Pay Payroll Elephant...but I have grown to value and respect his important task!

Review Source: Capterra

Response: PrimePay, PrimePay

October 2018

Thank you very much for your thorough review, Manuel! We're so happy to hear that you're having a positive experience with us. Our goal is to give you time back in your day so you can focus on what matters most; your business. Thanks for being a part of the PrimePay family!

patricia from Lexington Montessori School

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

website is busy and hard to move around in / not intuitive on where stuff is or how it is identified

Pros

good notification of transactions that need to to reviewed. Very helpful customer service with quick responses.

Cons

hard to figure out where to go and how to add a new person. I use this very infreqently (once a year) which makes it hard to me to remember how. If I used it more it would probably be easier.

Review Source: Capterra

Response: PrimePay, PrimePay

October 2018

Thank you for your review, Patricia. This feedback is very valuable to our team. We will continue to work on improving our platform in order to provide you with the best user experience.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Not a great product

Pros

The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.

Cons

Customer service was the worst, and overall very limited reporting capabilities. As soon as our first year end, I pulled the plug on Primepay.

Review Source: Capterra

Response: PrimePay, PrimePay

June 2018

We¿re so sorry to hear your experience with us was less than satisfactory. This is definitely not a precedent we¿d like to set. If there¿s anything we can do to help rectify the situation, we¿d like to try! Please email us at socialmedia@primepay.com with your name and company name and we¿ll look into this further for you. Thank you!

Jane from Guilford Park Presbyterian Church

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

customer service could use some help.

Pros

Being able to do my payroll online at my own convenience. I can quickly process my payroll.Software good.

Cons

The payroll module was not the most user-friendly, but now that I know what to do it is easier.

Review Source: Capterra

Barbara from Giving Children Hope

Ease-of-use

Value for money

Customer support

Functionality

April 2018

From day one when we were converting to online payroll, everyone has been so helpful!

Reports and verification of payroll prior to the payroll being submitted.

Pros

Employee pay history is easy to run the report and our employees are very grateful. Entering Payroll takes very little time and the review process is very easy to balance back to our entry report that is completed prior to entering payroll into the system. I like the clock that runs when you are done entering and payroll has been submitted showing that the payroll is being generated. Nice touch.

Cons

Nothing, just a learning curve starting the system, but I'm sure before long it will be easy as can be.

Review Source: Capterra

Tim from Feldis Florist

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Professional, easy to work with.

Ease of mind that payroll is done right!

Pros

Reliable, professional, easy to use, excellent customer service. It is good to know that PrimePay is on my team.

Cons

Can't think of any. I honestly cannot think of a time when I have has an issue. So much better than the competition.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very Helpful

Pros

Ease of use. Glad we implemented. My office manage has enjoyed working with the program . I highly recommend

Cons

There are no cons. It really is that easy to use. Highly recommend this as an efficient payroll management system

Review Source: Capterra

Adeli from National Hemophilia Foundation

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Easy to use, good turnaround on responses to issues.

Pros

Easy to use, and great report structures. Love that HR3 has carrier feeds. The new timeclock is great!

Cons

My biggest frustration is that there are too many links and no integration between software. You have to get a link to all different services (HR3, PayStubs, FSA, Timeclock) all have different links which frustrate users. Also, as the administrator, you are stuck with having to reach to so many departments because you no longer have a dedicated service manager.

Review Source: Capterra

Terri from Weber and Company, Inc.

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Extremely user friendly

This is my first experience with payroll software, it is so user friendly it makes the payroll process extremely easy to learn and use.

Pros

The program is very self explanatory, and the ease of changing or looking up employees information makes it a pleasure to use.

Cons

Although you can always reach customer service when needed, I find it is hard to contact our representative by phone promptly.

Review Source: Capterra

Avienne from iSpot.tv, Inc

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Didn't make it much past implementation...

Pros

Pleasant sales experience - made product sound great & had us excited to leave ADP!
Signed up for what appeared would be an easy, user-friendly payroll platform.
Please read (shortened) list of cons below

Cons

Implementation was terrible
Took a long time to recover from the tax mishap during implementation
Was really tricky to have an HSA Plan - deduction codes proved difficult to set up and GL mapping didn't align
Had to send specific codes to each employee in order for them to register and they couldn't do so until after the first processed payroll!

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Not able to log in to the account after they did system/program upgrades and changes

Easy Cobra administration

Pros

I manage my clients Cobra administration and it was a fairly easy system to use when I was able to access it.

Cons

I can no longer log into the site. After multiples calls for assistance, they are still unable to resolve the problems. I cannot talk directly with the IT department. Luckily, they have a team I can email the work to and they have to input it for me. I've not been happy with them and will be changing to another program.

Review Source: Capterra

Response: PrimePay, PrimePay

March 2018

We're so sorry to hear you've having an issue with our system! We'd love to help resolve it the best we can. Please send an email to socialmedia@primepay.com with your contact information and company name and we'll get to work on it. Thank you!

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Got the job done. Never blown away by the User Interface

Pros

It was a simple interface that was easy to navigate. I never had any issues getting to the information that I needed to get to.

Cons

It did seem like it was outdated on my last visit. We've moved to another software that was more modern.

Review Source: Capterra

Mellody from Youth Focus Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

PrimePay is easy to use and if I ever do run into any problems they make it easy for me to call!

Pros

Access to every report our non-profit might need. If I'm not sure about an aspect of the sw or a particular report, thankfully, I can pick up the phone & am greeted by someone local, willing to answer and help in any way!

Cons

Not sure what all the reports are or why there are so many but that's mostly on us being unlearned in HR matters. Sometimes I have to weed through all of the options to find what I really need.

Review Source: Capterra

Liz from Cohron Homes

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

super easy to use

fewer headaches with taxes etc

Pros

I like all of the forms etc we can pull up at the website...easy. NO complaints there!! Support service take what I believe will be a complicated transaction and break it down and get it done with no problems. Always upbeat

Review Source: Capterra

Kandy from Wilson pm

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Been a customer for years. Love them

New user

Pros

It was very Easy to access. Found most of the forms I needed. Changing password was simple. I love our rep.

Review Source: Capterra

Manuel from Bouchard Communications Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Everything you need is here...One Stop, One Place, including personal support/help, "if" you need it

UX is well thought out/developed...intuitive and clear for the User. "Time to Process/Submit Payroll" is the ultimate benefit/time-saver.

Pros

User Experience (UX) is spot-on...intuitive, comprehensive, clear, with all the checks & balances without being cumbersome/complicated..all reports are readily available, almost real time! Should you need support, help, or answers, a very knowledgeable Specialist is quickly available via phone.

Review Source: Capterra

Linda from West Coast Management Corporation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

I have been working with Prime Pay for years and have appreciated the ease and improvements made.

Time efficiency!

Pros

The Customer Service as well as accessibility to the software and respect for protection of privacy.

Review Source: Capterra

Sheila from Crystalis, Inc.

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Crystalis have been with Prime Pay about 10 years and I love them so much I do not shop any other Co

Pros

All your information is at your finger tip, you can access your reports wherever and whenever you need to.

Review Source: Capterra

Amanda from YLC Early Learning Center

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Prime Pay is easy to work with and if I have a question they are always there to help!!

Pros

I like that its always available to me and its easy to use and understand. Everything is easy to navigate.

Review Source: Capterra

Charlotte from State Farm Insurance

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Since signing on with Primepay, I have been completely satisfied with your service.

I benefit from the detailed payroll information.

Pros

I like the ease of use, features and functionality. My accountant appreciates the depth of information regarding payroll and taxes paid.

Review Source: Capterra

Displaying 1 - 20 of 38 reviews