About PrimePay

PrimePay is a cloud-based human resources and payroll management solution designed for small businesses. It offers payroll management, a time clock, benefits administration and compliance management.

The PrimePay payroll solution includes payroll tax services, check payment options and document management. The tax management module allows users to manage state, federal and local tax filings. Users can also create custom reports on applicable taxes and track online pay statements.

PrimePay also features payroll reporting, where users can create and share standard reports such as compensation recaps, general ledger and 401(k) reports. The solution offers time tracking, which enables users to track employees’ time on the clo...


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Supported Operating System(s):

Web browser (OS agnostic)

127 Reviews of PrimePay

Average User Ratings

Overall

3.98 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(78)

78

4 stars

(17)

17

3 stars

(12)

12

2 stars

(4)

4

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 127 results

December 2018

User Profile Picture

Shannon from Amie's Community Care LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

December 2018

PrimePay Good Service

PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pros

The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Cons

There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Response from PrimePay

Replied December 2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services. - Team PrimePay

August 2019

Shannon from Amie's Community Care LLC

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

PrimePay Timeworks and Payroll

We have been able to address the majority of our needs and concerns with the Timeworks product. The personal assigned rep for payroll is a great benefit. We had repeatedly requested an increase to functionality with Timeworks. We were told it wasn't possible, however we found out that there was an upgrade to the Timeworks app that addressed the particular issue. While we were pleased with that, we were never informed this upgrade had been done or was available, so we missed out on the use of the upgraded product for nearly a year before we discovered it had been released.

Pros

It is customizable and tailored to our business needs. The previous functionality issues with Timeworks have been addressed with the upgrade.

Cons

It does occasionally have "bugs" especially with the geotagging feature. Since geotagging is a requirement for regulatory compliance within our business, we must monitor this carefully.

Reasons for Choosing PrimePay

We felt PrimePay was a more customizable service and would suit our company better. My past experience with PayChex caused me concern that the customer service would be less custom as well.

Reasons for Switching to PrimePay

We needed a more robust platform with more support to complete our growing payroll. Also, we needed a timeclock solution to incorporate geotagging and increase the efficiency and functionality of timecard keeping for our company.

Response from PrimePay

Replied August 2019

Thank you for your review, Shannon! We are so happy to see that you like our customizable Payroll service. We will be sure to share your sentiments with our team! Have a great day. - Team PrimePay

April 2021

Richard from Cameo Consulting Group, LLC

Company Size: 51-200 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

1.0

Functionality

5.0

April 2021

customer support desk

payroll and tlm program are solid, and the gh onboarding platform integration is great. The response time from the email customer support team is non-existent and infuriating.

Pros

We continue to receive no response on our open tickets. It's been a couple of weeks and no courtesy update has been provided to our questions. Since inception, the timeliness of responses (if any are received) continues to degrade. Is there any hope on the horizon for adding resources to the email [SENSITIVE CONTENT HIDDEN] team?

Cons

customer support takes weeks to respond, if they respond at all.

Response from PrimePay

Replied April 2021

Hi Richard! Thank you so much for taking the time to write a review. We apologize for the experience you've had with not receiving a response, and we will be sure to use your feedback to improve our efforts moving forward. We'd like the opportunity to learn more about your specific situation to make things right. We have escalated your feedback to the appropriate party to ensure your issues and concerns are addressed. -Team PrimePay

August 2021

Rosalie from Fidelifacts/Metropolitan New York Inc.

Company Size: 11-50 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

August 2021

retrieve tax information

call in payroll is excellent...representative very helpful...your website leaves something to be desired.

Pros

good in most areas but TERRIBLE in trying to access up to date information on quarters completed on 940 and 941

Cons

terrible in access up to date quarters completed for 940 and 941 or other tax reported

Reasons for Choosing PrimePay

difficult website to navigate...primepay seemed easier but now having problem accessing up to date quarterly reports.

Response from PrimePay

Replied August 2021

Hi Rosalie! Thank you so much for taking the time to write a review. We apologize for the experience you've had with accessing Form 940 and 941 data, and we will be sure to use your feedback to improve our efforts moving forward. We will be escalating your feedback to the appropriate party to ensure your issues are addressed. -Team PrimePay

December 2019

Ananay from Clark & Robb, P.A.

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great Service but.....

We are using the Time Clock System as well a complete Payroll Services.

Pros

User Friendliness and Helpful Customer Service Team.

Cons

I wish an email or reminder would be sent when there's system update.

Reasons for Switching to PrimePay

Because I wanted the same type of program for the Time Clock. I didn't want to have 2 separate bills every month. It is very user friendly and easy to manage employees since we have 2 office locations.

Response from PrimePay

Replied December 2019

Hi Ananay, thanks so much for the nice review! We appreciate your business and hope to have many more years with you.