PrimePay software


37 reviews(4.5/5)
37 reviews(4.5/5)

PrimePay is a cloud-based human resources and payroll management solution designed for small businesses. It offers payroll management, a time clock, benefits administration and compliance management.

The PrimePay payroll solution includes payroll tax services, check payment options and document management. The tax management module allows users to manage state, federal and local tax filings. Users can also create custom reports on applicable taxes and track online pay statements.

PrimePay also features payroll reporting, where users can create and share standard reports such as compensation recaps, general ledger and 401(k) reports. The solution offers time tracking, which enables users to track employees’ time on the clock and calculate pay based on the time worked.

PrimePay offers subscription pricing based on the number of modules. The product offers integration with QuickBooks and Microsoft Word. The vendor offers a knowledge base and online support.

Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of PrimePay

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  • patricia from Lexington Montessori School

    Number of employees: 51-200 employees

    July 2018

    website is busy and hard to move around in / not intuitive on where stuff is or how it is identified

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    good notification of transactions that need to to reviewed. Very helpful customer service with quick responses.

    Cons

    hard to figure out where to go and how to add a new person. I use this very infreqently (once a year) which makes it hard to me to remember how. If I used it more it would probably be easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Not a great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting.

    Cons

    Customer service was the worst, and overall very limited reporting capabilities. As soon as our first year end, I pulled the plug on Primepay.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PrimePay, PrimePay

    June 2018

    We¿re so sorry to hear your experience with us was less than satisfactory. This is definitely not a precedent we¿d like to set. If there¿s anything we can do to help rectify the situation, we¿d like to try! Please email us at socialmedia@primepay.com with your name and company name and we¿ll look into this further for you. Thank you!

  • Jane from Guilford Park Presbyterian Church

    Number of employees: 11-50 employees

    April 2018

    customer service could use some help.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being able to do my payroll online at my own convenience. I can quickly process my payroll.Software good.

    Cons

    The payroll module was not the most user-friendly, but now that I know what to do it is easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Barbara from Giving Children Hope

    April 2018

    From day one when we were converting to online payroll, everyone has been so helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reports and verification of payroll prior to the payroll being submitted.

    Pros

    Employee pay history is easy to run the report and our employees are very grateful. Entering Payroll takes very little time and the review process is very easy to balance back to our entry report that is completed prior to entering payroll into the system. I like the clock that runs when you are done entering and payroll has been submitted showing that the payroll is being generated. Nice touch.

    Cons

    Nothing, just a learning curve starting the system, but I'm sure before long it will be easy as can be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tim from Feldis Florist

    April 2018

    Professional, easy to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of mind that payroll is done right!

    Pros

    Reliable, professional, easy to use, excellent customer service. It is good to know that PrimePay is on my team.

    Cons

    Can't think of any. I honestly cannot think of a time when I have has an issue. So much better than the competition.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Very Helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. Glad we implemented. My office manage has enjoyed working with the program . I highly recommend

    Cons

    There are no cons. It really is that easy to use. Highly recommend this as an efficient payroll management system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Adeli from National Hemophilia Foundation

    April 2018

    Easy to use, good turnaround on responses to issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, and great report structures. Love that HR3 has carrier feeds. The new timeclock is great!

    Cons

    My biggest frustration is that there are too many links and no integration between software. You have to get a link to all different services (HR3, PayStubs, FSA, Timeclock) all have different links which frustrate users. Also, as the administrator, you are stuck with having to reach to so many departments because you no longer have a dedicated service manager.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Terri from Weber and Company, Inc.

    April 2018

    Extremely user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is my first experience with payroll software, it is so user friendly it makes the payroll process extremely easy to learn and use.

    Pros

    The program is very self explanatory, and the ease of changing or looking up employees information makes it a pleasure to use.

    Cons

    Although you can always reach customer service when needed, I find it is hard to contact our representative by phone promptly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Avienne from iSpot.tv, Inc

    Specialty: Software / Technology

    Number of employees: 51-200 employees

    March 2018

    Didn't make it much past implementation...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pleasant sales experience - made product sound great & had us excited to leave ADP!
    Signed up for what appeared would be an easy, user-friendly payroll platform.
    Please read (shortened) list of cons below

    Cons

    Implementation was terrible
    Took a long time to recover from the tax mishap during implementation
    Was really tricky to have an HSA Plan - deduction codes proved difficult to set up and GL mapping didn't align
    Had to send specific codes to each employee in order for them to register and they couldn't do so until after the first processed payroll!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    March 2018

    Not able to log in to the account after they did system/program upgrades and changes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy Cobra administration

    Pros

    I manage my clients Cobra administration and it was a fairly easy system to use when I was able to access it.

    Cons

    I can no longer log into the site. After multiples calls for assistance, they are still unable to resolve the problems. I cannot talk directly with the IT department. Luckily, they have a team I can email the work to and they have to input it for me. I've not been happy with them and will be changing to another program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PrimePay, PrimePay

    March 2018

    We're so sorry to hear you've having an issue with our system! We'd love to help resolve it the best we can. Please send an email to socialmedia@primepay.com with your contact information and company name and we'll get to work on it. Thank you!

  • Verified Reviewer

    Number of employees: 51-200 employees

    February 2018

    Got the job done. Never blown away by the User Interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was a simple interface that was easy to navigate. I never had any issues getting to the information that I needed to get to.

    Cons

    It did seem like it was outdated on my last visit. We've moved to another software that was more modern.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mellody from Youth Focus Inc.

    Number of employees: 2-10 employees

    February 2018

    PrimePay is easy to use and if I ever do run into any problems they make it easy for me to call!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Access to every report our non-profit might need. If I'm not sure about an aspect of the sw or a particular report, thankfully, I can pick up the phone & am greeted by someone local, willing to answer and help in any way!

    Cons

    Not sure what all the reports are or why there are so many but that's mostly on us being unlearned in HR matters. Sometimes I have to weed through all of the options to find what I really need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liz from Cohron Homes

    Number of employees: 11-50 employees

    February 2018

    super easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    fewer headaches with taxes etc

    Pros

    I like all of the forms etc we can pull up at the website...easy. NO complaints there!! Support service take what I believe will be a complicated transaction and break it down and get it done with no problems. Always upbeat

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kandy from Wilson pm

    Number of employees: 2-10 employees

    January 2018

    Been a customer for years. Love them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    New user

    Pros

    It was very Easy to access. Found most of the forms I needed. Changing password was simple. I love our rep.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Manuel from Bouchard Communications Group

    Number of employees: 2-10 employees

    January 2018

    Everything you need is here...One Stop, One Place, including personal support/help, "if" you need it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    UX is well thought out/developed...intuitive and clear for the User. "Time to Process/Submit Payroll" is the ultimate benefit/time-saver.

    Pros

    User Experience (UX) is spot-on...intuitive, comprehensive, clear, with all the checks & balances without being cumbersome/complicated..all reports are readily available, almost real time! Should you need support, help, or answers, a very knowledgeable Specialist is quickly available via phone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from West Coast Management Corporation

    Number of employees: 11-50 employees

    January 2018

    I have been working with Prime Pay for years and have appreciated the ease and improvements made.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time efficiency!

    Pros

    The Customer Service as well as accessibility to the software and respect for protection of privacy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sheila from Crystalis, Inc.

    January 2018

    Crystalis have been with Prime Pay about 10 years and I love them so much I do not shop any other Co

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All your information is at your finger tip, you can access your reports wherever and whenever you need to.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanda from YLC Early Learning Center

    January 2018

    Prime Pay is easy to work with and if I have a question they are always there to help!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that its always available to me and its easy to use and understand. Everything is easy to navigate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Charlotte from State Farm Insurance

    Number of employees: 1 employee

    January 2018

    Since signing on with Primepay, I have been completely satisfied with your service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I benefit from the detailed payroll information.

    Pros

    I like the ease of use, features and functionality. My accountant appreciates the depth of information regarding payroll and taxes paid.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gregory from JR's Fresh Market

    January 2018

    always great fast service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of use, great support

    Pros

    software is user friendly the implementation was quick, training was well organized, and questions were handled effortlessly

    Cons

    there are no real issues other than reporting of labor dollars by job type broken out to multiple departments with associates that work varied departments

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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