PrimePay is a cloud-based human resources and payroll management solution designed for small businesses. It offers payroll management, a time clock, benefits administration and compliance management.

The PrimePay payroll solution includes payroll tax services, check payment options and document management. The tax management module allows users to manage state, federal and local tax filings. Users can also create custom reports on applicable taxes and track online pay statements.

PrimePay also features payroll reporting, where users can create and share standard reports such as compensation recaps, general ledger and 401(k) reports. The solution offers time tracking, which enables users to track employees’ time on the clock and calculate pay based on the time worked.

PrimePay offers subscription pricing based on the number of modules. The product offers integration with QuickBooks and Microsoft Word. The vendor offers a knowledge base and online support.



67 Reviews of PrimePay

Overall rating

4.72 / 5 stars

Filters:

Showing 1 - 20 of 67 reviews

January 2019

Marna Mae from Olive Tree Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy Life

Ive been with Primepay for years now. The company and my "smart representatives" makes my Payroll, Taxes easy. I could have some peace of mind at the end of every pay period and tax year that I am compliant the the IRS and labor law.

Pros

All it takes is a brief phone call, I give the hours and in less than a minute i can download and print out my reports

Cons

Some minor glitches, all is well and well taken cared of.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

reliability

PrimePay is our reliable, dependable source for doing all payroll work.

Pros

It simply does the job, and we can depend on fulfilling our requirements.

Cons

We have no complaints about using this software - it worked well.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

PrimePay

Overall, we are pleased. The price is right and there are not any surprises.

Pros

Easily access or reports on an online portal anytime.

Cons

Each document is a separate pdf to download.

January 2019

Amber from Parkway Storage

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Best Software on the Market

Pros

The ease of access from anywhere I need to work remotely.

Cons

Need quarterly reports faster. I am doing year end and I need reports sooner.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Still Has The Small Businessman In Sight

You can reread my pros for the full monte, but my overall experience in a few words would be "awed by the friendly accessibility."

Pros

That I have found with PrimePay is not limited to the success of their software. While the software is great, it is the people element that I find so refreshing. I used two other well known payroll companies before discovering these guys. The biggest difference I have found is that unlike other payroll companies, they do not vanish once the sale is made. Today was a great example of their friendly demeanor. Even though I knew it was my own fault for not getting payroll in on time, Grace, an account specialist but not mine, cheerfully took my payroll via phone. Happily going the extra step she also took the information for my two new employees who will have their first checks delivered on time tomorrow morning.

Cons

What I like least about this software is my inability to find time to use it.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Acceptable

satisfactory

Pros

Ease of use and funtionality with on-time delivery.

Cons

Sometime Primepay account rep is unavailable

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your review. We're sorry to hear that you have had some trouble getting in touch with our service representatives in the past. Rest assured, our representatives will get in touch with you as soon as possible and will be quick to resolve any issues you are experiencing. - Team PrimePay

December 2018

Chris from McClure, Inserra & Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Personalized service and ease of use

Very positive

Pros

Our contact is helpful and cheerful, and easily available. The reports I need are easy to access and download.

Cons

I have had no problems with the software.

December 2018

Sherri from Circle Wallcoverings, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Payroll Services

The benefits I see from using Prime Pay are that I do not have to take much time to get my payroll logged and receive the proper pays for each employee. In the past I would have to spell out every deduction to my payroll service and then it would still come in incorrectly.

Pros

I have been using Prime Pay for my business payroll for quite some time. I really appreciate the customer service I receive. Although my company is small we have many different categories and I have never had a problem getting all of the my employees paid correctly.

Cons

I do not have much need to use the software because once my payroll is complete, I do not need to look at it again until the following week.

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your review, Sherri. One of our main goals is to give business owners time back in their day so they can focus on what matters most. We're glad to see that we're able to achieve that for you and your company. - Team PrimePay

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great Software from Prime Pay

Pros

The ease of use of the software. The system was very user friendly

Cons

There was nothing bad about using the system.

December 2018

Liz from Cohron Homes

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Service

This makes the whole payroll process simple and seamless. We work with support team and they are very knowledgeable and can answer any questions we can come up with. We have always had wonderful customer support

Pros

The reports are easy to find and have whatever you can imagine because
you have the ability to customize them to fit your needs. If you have any
problems you just call in and they walk you through it.

Cons

We wanted to see a couple of different categories...but they showed
us how to get there...so no problem really

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your review, Liz. We're glad Jenny has been so helpful for you! We're happy to have you as part of the PrimePay family. - Team PrimePay

December 2018

Jeff from Jeff Cantrell Agency, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent. Easy and intuitive

Prime pay has been easy since the day I inquired about using their service several years ago. The sales professionals were excellent the training was excellent and the monthly usage is intuitive and easy I highly recommend

Pros

Intuitive and easy to use. Compared to the other interfaces I’ve used this one Excels

Cons

I’ve used other payroll software firms and prime pay is by far the most intuitive

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

PrimePay Application Friendlyness

This software has helped me with my payroll and reporting needs.

Pros

User friendly. Reports are easy to read.

Cons

I have not found any function that I least like.

December 2018

Marcus from Replete Consulting & Services, LLC.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great For Small Business

I’ve been a proud customer for over 3 years. Really enjoy the customer service and support. I sleep better at night knowing they take care of everything.

Pros

I love the customer service and hands on approach to providing payroll services. Having access to reports and documents is a plus.

Cons

The online portal could use a make over. It should be more user friendly and easier to use.

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your kind review, Marcus. We're glad to know that we can take some of the weight off of your shoulders as a business owner and provide you with satisfactory customer support. We are always looking for ways to improve our product. Your feedback is highly valuable! - Team PrimePay

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The best payroll service ever

PrimePay is helpful and responsive to my needs. It doesn't matter if you have one employee or hundreds, they treat everyone with respect.

Pros

The software is easy to use and there is a separate portal for the employees

Cons

There is a learning curve, but technical support was very helpful.

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your kind review. No matter if you have one employee or 100, we treat each of our clients with the same attentive care and passion. If there is ever anything more that you need from us, please do not hesitate to reach out. - Team PrimePay

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good product and service

PrimePay helped me when my account was hacked. They noticed that there was an unusual payroll run, and contacted me, which allowed me to stop payment on a fake payroll for over $60,000. They also assisted me when my former payroll company neglected to process my quarterly reports for the State properly and then refused to do anything about it. The Prime Pay rep helped me force the former company to own up to their mistake and pay the fines.

Pros

The PrimePay software is easy to use for the most part.

Cons

I wish you had an option for companies like mine that only run occasional payrolls.

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your honest review. We are so sorry to hear about your prior experience with your previous vendor, but are very glad to see that we were able to resolve your issues. If there is ever anything else that you need from us, please do not hesitate to get in touch. We are always just a phone call away. - Team PrimePay

December 2018

crystal from Michael H Fritsch, MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

PrimePay

Great work!

Pros

Can call and talk to a real person on the phone

Cons

layout and easy of moving around on site

December 2018

Leonard from Global Medical Institute,LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Director of Finance

Pros

Your software is very user friendly and well designed for service company

Cons

Missing payroll analytics which would be very helpful

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your review, Leonard. We use this feedback to enhance our products and services. Our product will only continue to improve to meet the needs of our clients. - Team PrimePay

December 2018

Elyse from H2O SYSTEMS INC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

User Friendly Payroll Company

My time is better spent collecting money to pay for the payroll than to save money by processing the payroll myself.

Pros

The fact that I can enter the whole payroll myself at my leisure instead of waiting on a representative to assist me, but when I need assistance PrimePay is right their with answers to my questions while I am still processing my payroll. This is a very important fact since most of the time if a problem creates itself, I can't complete the processing without the question answered. If they didn't answer fast it could hold up my processing and the checks, which would create a lot of dis-satisfied employees with no check!

Cons

At this moment I have no cons, I like the software

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your review, Elyse. We're so glad that you find our service so highly valuable. We strive to give business owners and end users time back in their day to focus on what matters most. We're happy to see that we have achieved that for your company. - Team PrimePay

December 2018

Belynda from Fireplace Solutions, LLC.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

It works for my company.

Customer support is prompt and well informed.

Pros

PrimePay software is easy to use. The various review processes help me to avoid errors.

Cons

I have no problems with the software. It works great for my company.

December 2018

Shannon from Amie's Community Care LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

PrimePay Good Service

PrimePay in general has been very responsive to our needs and requests. Having worked with multiple payroll companies in the past, I appreciate the large array of features combined with high touch customer service. I definitely recommend them.

Pros

The software is more customizable than most. The customer service and responsiveness is quite good for a payroll company. PrimePay manages to deliver high quality features like a large company, but more high touch service like a smaller company.

Cons

There is a limit to customization. The software cannot show a running tally of a person's hours worked per workweek on their time card in the mobile version. This has caused our mobile employees some issues in the field because they must manually add their timecards to stay on track for weekly hours and avoid unauthorized overtime.

Response from PrimePay of PrimePay

Replied December 2018

Thank you for your detailed review, Shannon. We highly value your feedback and strive to do everything we can to meet the needs of our clients. This information will be used to improve our products and services. - Team PrimePay