# PrimePay Software Reviews, Demo & Pricing - 2026 > Review of PrimePay Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hr/primepay-profile --- [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / PrimePay Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/primepay-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/primepay-profile/alternatives/) # PrimePay 2026: Benefits, Features & Pricing Wondering if PrimePay is right for your organization? Our Payroll Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PrimePay 4.0 [(381)](https://www.softwareadvice.com/hr/primepay-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About PrimePay PrimePay is a comprehensive human capital management (HCM) platform. The platform is designed to help businesses of all sizes streamline their payroll, human resources and benefits operations. PrimePay's solutions cater to a range of industries, such as manufacturing, healthcare, food service, retail, and nonprofits. The platform aims to help organizations manage their workforce and gain valuable insights. At the core of PrimePay is a payroll system which automates compliance tasks and provides employees with self-service capabilities. The platform also features a position-based HR system that modernizes HR processes. This enables seamless data management and workforce planning. Wondering if PrimePay is right for your organization? Our Payroll Software selection experts can help you in 15 minutes or less. ## PrimePay User Interface ## Popular PrimePay Alternatives Main Product PrimePay 4.0 [(381)](https://www.softwareadvice.com/hr/primepay-profile/reviews/) Ratings Breakdown - 3.95Ease of use - 3.88Value for money - 3.81Customer support - 3.84Functionality Pricing Available upon request Get Price Alternative Product [Deel](https://www.softwareadvice.com/hr/deel-profile/) 4.9 [(4277)](https://www.softwareadvice.com/hr/deel-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.70Customer support - 4.78Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) 4.9 [(4798)](https://www.softwareadvice.com/hr/rippling-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.75Value for money - 4.72Customer support - 4.82Functionality Pricing Starting at $8.00 per month Get Price Alternative Product [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) 4.6 [(1419)](https://www.softwareadvice.com/hr/adp-run-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.33Value for money - 4.45Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) 4.3 [(1845)](https://www.softwareadvice.com/hr/web-pay-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.23Value for money - 4.06Customer support - 4.26Functionality Pricing Available upon request Get Price Alternative Product [ADP Workforce Now](https://www.softwareadvice.com/hr/adp-workforce-now-profile/) 4.4 [(7216)](https://www.softwareadvice.com/hr/adp-workforce-now-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.22Value for money - 4.19Customer support - 4.35Functionality Pricing Available upon request Get Price ## PrimePay Pros and Cons We analyzed 381 verified reviews for PrimePay to find out what actual users really think. Select to learn more Knowledgeable And Courteous Staff PrimePay's team is consistently described as professional, knowledgeable, and responsive. Users appreciate the staff's ability to answer questions, provide guidance, and communicate clearly. The helpful and friendly approach fosters confidence and reliability for organizations using the service. Intuitive Platform Navigation PrimePay offers a straightforward interface that users find easy to navigate and configure. Tasks like setup, accessing information, and managing payroll are simple, with clear menus and orderly layouts. The platform's intuitive design helps users quickly pick up the system, making daily operations more efficient. Long Hold Times And Callbacks Phone support is a common pain point, with users experiencing extended hold times, unreturned calls, and difficulty reaching knowledgeable staff. Repeated attempts to resolve issues by phone often result in frustration, delayed responses, and lack of consistent follow-up. Processing Delays And Errors PrimePay users frequently encounter slow payroll processing, recurring mistakes, and limited control over payroll tasks. Delays in responses and lack of dedicated payroll professionals contribute to confusion and frustration, especially when timely and accurate payroll delivery is critical. Slow And Unreliable Assistance Many users report difficulty reaching customer support, long wait times, and unresolved issues. Communication is often lacking, with support tickets and calls going unanswered. The absence of dedicated representatives and inconsistent follow-through frustrate customers and impact problem resolution. ## PrimePay Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Payroll Essentials Pricing available upon request Plan includes: - Unlimited payroll - Automated payroll - On-demand pay - Payroll tax filing - Direct deposit & debit card - Electronic garnishments - Bank reconciliation - Workers' Comp administration - Time-off management / accruals - 1 Hour Discovery Session on Payroll Setup Read More Payroll Time & Essentials Pricing available upon request Plan includes: - Time-Tracking - Remote Access - Compliance Tracking HCM Essentials Pricing available upon request Plan includes: - Automated employee record-keeping - Drag & drop organizational planning & management - 2 Hour Discovery Session on HR Setup - Employee Self-Service Review & Welcome Email - Company Organizational Structure Setup - Set-up Consultant – Human Resources Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PrimePay Features - Popular features found in Payroll 401(k) Tracking Benefits Management Check Printing Compensation Management Compliance Management Direct Deposit Employee Database Self Service Portal Third-Party Integrations W-2 Preparation Wage Garnishment - More features of PrimePay 1099 Preparation 360 Degree Feedback Access Controls/Permissions Accounting Activity Dashboard Alerts/Notifications API Applicant Tracking Approval Process Control Attendance Tracking Automated Scheduling Biometric Recognition Customizable Reports Customizable Templates Dashboard Data Import/Export Document Management Employee Management Employee Onboarding Employee Portal Employee Profiles Employee Scheduling Employee Time Tracking For Accountants HR Management Learning & Development Mobile Access Mobile App Multi-State Onboarding Overtime Calculation Payroll Management Payroll Reporting Performance Management Recruitment Management Reminders Reporting/Analytics Reporting & Statistics Sick Leave Tracking Tax Calculation Tax Compliance Time & Attendance Time Off Management Time Off Requests Timesheet Management Time Tracking Training Management Vacation/Leave Tracking Workflow Management ## PrimePay Integrations Sage Intacct Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review ## PrimePay User Reviews Overall Rating 4.0 Ratings Breakdown 5 56% 4 18% 3 7% 2 3% 1 15% Secondary Ratings Ease of Use 3.9 Value for money 3.9 Customer support 3.8 Functionality 3.8 Veda S. Verified reviewer Non-Profit Organization Management 2-10 employees Used monthly for less than 2 years Reviewed January 2025 Tax issue resolved 5 I had talked to them before the holiday and we thought a problem was resolved. I called back in and we talked for about 5 minutes and the issue was resolved. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of accessing the payroll portal. Helpful employees Cons: I have nothing to share negatively. I called in and had to wait about 10 minutes, which the day after a holiday was short. Reasons for switching to PrimePay Prime Pay offered the same service for a better price Read More VR Verified Reviewer Retail 2-10 employees Used weekly for less than 12 months Review source Reviewed August 2025 Opinion: PrimePay is an excellent payroll company 4 So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else Cons: I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed. Reasons for choosing PrimePay Primepay was able to stay within the budget I was looking for. For my business, payroll cost is what drives my decision. Reasons for switching to PrimePay I think Heartland being owned by Global Payments has brought down the quality of the product. Read More ES Elyse S. Verified reviewer Construction 11-50 employees Used weekly for more than 2 years Review source Reviewed August 2019 User Friendly Payroll Company 5 Customer service is exceptional for any problems that may arise. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is very easy to use, very easy to navigate through for information and super easy to input payroll. The checks come into my office the very next day and all the direct deposits transfer perfectly. Cons: The only thing I can say negatively is the reporting. I wish there was an instant work comp payroll report that is more friendly for date ranges for my audits. Read More ND Nikki D. Verified reviewer Accounting 2-10 employees Used daily for more than 2 years Reviewed May 2025 Reliable Payroll Service with Room for Improvement 4 Overall, PrimePay has been a solid payroll solution for our firm. It does a great job managing the essential aspects like tax filings and reporting, which we really appreciate. However, having more user control and quicker, more helpful support would really take the service to the next level. It’s reliable for the most part, but there’s definitely some room for improvement. Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 4 Functionality Pros: One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports. It’s a huge time-saver and gives peace of mind knowing everything is filed accurately and on time. The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines. Cons: While the automation is great, I’ve found that there’s limited flexibility when it comes to making changes or adjustments to payroll runs. The platform can feel a bit restrictive, especially if last-minute edits are needed. Additionally, the communication with customer support could be improved. Responses are sometimes delayed, and it would be easier if we had a direct contact to reach out to for time pressing issues. Reasons for switching to PrimePay The taxes and quarterly reports were not automated. Read More RK Rick K. Verified reviewer Health, Wellness and Fitness 11-50 employees Used weekly for less than 6 months Reviewed May 2025 The Difference between PrimePay and Competitors 5 Technology is both a blessing and a curse. The same can be said about PrimePay. It takes work to keep up with technology, but there is a nice payoff if you are patient. Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues and has made sure we are happy. They have been very responsive and have followed thru on every ticket submitted. I can't say that for my last two payroll companies. I've been an HR Manager for 3 decades now, and I can tell you there is no one software that is perfect. The best you can hope for nowadays is minimal problems and for good customer service to make software issues minimal. Previously we were with a big well known payroll service and were paying high rates for poor customer service. I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. I can't complain. I have attended a couple PrimePay user group meetings in the last couple months which our previous payroll service didn't offer, and I can clearly see that PrimePay listens to customer input. This is an important difference. I'd much rather have software molded to what my company needs rather then trying to force my company to fit the software. We are on a 3rd payroll company in 4 years, and we are finally happy. I hope they keep their current leadership in place for many years to come. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's only been 5 months since we onboarded with PrimePay, and I have to say I've been impressed with the flexibility of their programs plus the customer service has been excellent. Cons: There have been a lot of software changes recently which can be stressful at times, however, at the same time the changes have all yielded valuable benefits. Reasons for choosing PrimePay Better Pricing for the same services with comparable software Reasons for switching to PrimePay Poor Customer Service, Constant changes in staff at Paychex and Lack of follow-thru on trouble tickets Read More CB Chloe B. Verified reviewer Accounting 11-50 employees Used daily for less than 2 years Reviewed May 2025 Easy Navigation, Bad Support 2 My overall experience has not been the best. We got billed for accounts that were not available to us and it took a long time to get that audited and get our refund back. It is also hard to contact our direct team and get updates, due to delayed responses. Ratings Breakdown 4 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: The software is easy to navigate and use. Cons: The inability to have more control on my account compared to other payroll software. I always have to contact support for something small when using a past payroll software, I was able to change it myself. Reasons for switching to PrimePay Because PrimePay conducts the quarterly reports instead of me doing it myself. Read More TB Todd B. Verified reviewer Retail 2-10 employees Used weekly for less than 6 months Reviewed May 2025 New, but not so new client 5 I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The support staff I would say is what I like most. In my experience they have been both professional as well as cordial. Cons: I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it. Reasons for choosing PrimePay They were able to match the price very close to what I was paying at Heartland. Reasons for switching to PrimePay I was locked into a 3 year contract, to be fair rate was excellent. While there are competent people who work there, I find that being acquired by Global has hurt their product. It took me weeks of phone calls and emails to find out what would happen once the contract ended. The people I would speak to or hear from always had to push the message along to someone else, and that someone else would never return my message. In my experience through the years working off and on with Global, they never had a good sense for working with smaller businesses. Read More EA ENID A. Verified reviewer Wholesale 11-50 employees Used weekly for more than 2 years Reviewed February 2025 I LOVE PRIORITY SUPPORT 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. It wasn't until \[sensitive content hidden\] called me and saved my life with priority support because we were ready to leave primepay. Everytime I call i get the assistance I need. Today I spoke to \[sensitive content hidden\] and he was very helpful. Reasons for choosing PrimePay I ALWAYS HAD PRIMEPAY BUT LAST 2 YEARS SERVICE WAS SUPER HORRIBLE NOT UNTIL SALVADOR MARTINEZ CALLED ME AND SAVED US PUTTING US ON PRIORITY SUPPORT OTHERWISE WE ALREADY WOULDVE LEFT PRIMEPAY AFTER SO MANY YEARS Read More TB Tracy B. Verified reviewer Insurance 11-50 employees Used daily for less than 6 months Reviewed March 2025 PrimePay Review 5 Very good. Like the team we work with and like the product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The platform is easy to use. The team is very responsive and answers questions quickly. If you need to use support, they are very efficient and friendly and get it right the first time. Cons: Typing minimum of 40 characters in each box Reasons for choosing PrimePay PayCor had multiple people contact me to set up an initial appointment but then no-showed. Paycom didn't have a good product. Reasons for switching to PrimePay Gusto markets directly to our payroll customers and allows them to sign up for products without our knowledge or giving us access. The customers than expect that we are able to support them. Gusto platform looks incredibly unprofessional. Gusto pricing isn't transparent and changes dramatically. Read More AL Amy L. Verified reviewer Legal Services 2-10 employees Used monthly for more than 2 years Reviewed December 2024 Can't be happier!! 5 We have been with PrimePay since 2020 when LLP was first established. We went through IRA account setup, bank account switch, pay frequency change and other small issues with PrimePay. I was a bit concerned for all major setup/change, but things have gone smoothly every time. Thank you, PrimePay! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Their knowledgeable staff are service oriented (professional, polite and helpful) and always with prompt response. The people there are very easy to work with. I especially appreciate \[sensitive content hidden\], who walked through the SIMPLE IRA EE contribution and ER matching with IRS catching up rules' setup with me, step by step over several emails and a couple phone calls. Our IRS went live in early 2022, but there are items, big and small, being solved over the 4 years we have with PrimePay. Thank you! Cons: Nothing much... if I need to say something, it would be that I have waited for quarterly reports a little longer for a couple times. It really doesn't hurt anything, and that's the only thing I can think of. Reasons for choosing PrimePay PrimePay seemed to fit our need better with more personal service. Read More Showing 1 - 10 of 381 Reviews [See All Reviews](https://www.softwareadvice.com/hr/primepay-profile/reviews/) ## PrimePay Popular Comparisons [Deel vs PrimePay](https://www.softwareadvice.com/hr/deel-profile/vs/primepay/)[Rippling vs PrimePay](https://www.softwareadvice.com/hr/primepay-profile/vs/rippling/)[RUN Powered by ADP vs PrimePay](https://www.softwareadvice.com/hr/adp-run-profile/vs/primepay/)[Paylocity vs PrimePay](https://www.softwareadvice.com/hr/primepay-profile/vs/web-pay/)[ADP Workforce Now vs PrimePay](https://www.softwareadvice.com/hr/adp-workforce-now-profile/vs/primepay/)[Patriot Software vs PrimePay](https://www.softwareadvice.com/compare/3746-Patriot-Software/vs/55177-primepay/)[Paychex Flex vs PrimePay](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/primepay/)[Paycom vs PrimePay](https://www.softwareadvice.com/hr/paycom-profile/vs/primepay/)[QuickBooks Payroll vs PrimePay](https://www.softwareadvice.com/hr/primepay-profile/vs/quickbooks-full-service-payroll/)[isolved vs PrimePay](https://www.softwareadvice.com/hr/isolved-profile/vs/primepay/) [Compare All Alternatives](https://www.softwareadvice.com/hr/primepay-profile/alternatives/) ## Other Top Recommended Payroll Software [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3430) Recently recommended **535** times [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4798) Recently recommended **526** times [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1281) Recently recommended **512** times [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) **4.3** (1845) Recently recommended **403** times Stuck Between Options? 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