SentricHR

RATING:

4.4

(189)

About SentricHR

At Sentric, we know your people are most important, and that’s why we’ve created an all-in-one solution to save time and make your life a little easier. SentricHR is a complete software solution, providing you with tools to manage onboarding, payroll, HR, and more. With our team of product experts ready to help you, managing your people has never been so simple.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
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SentricHR Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SentricHR

1 - 5 of 189 Reviews

Heather

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Great product - very customizable

There were more limitations than what the sales person stated when I got my pitch and during the demo. I believe this is just a disconnect from sales to daily usage from an HR perspective. It would be nice for them to hire HR professionals to demo/sell their product if that is their target market. Overall, I really love the system. For the big HR tasks, they really hit the mark. For the tedious day-to-day, they could use some upgrading. I would absolutely recommend this product to other organizations.

PROS

This software is extremely easy to use, not only for the adminstrators, but also for the individual employee. The app is GREAT! Works extremely well and can do almost everything you can do from the web version. Build team was fantastic to work with. I have a very complicated report that they were able to create in the Time platform so that this could be automated. The Performance Management platform is extremely customizable to multiple job positions.

CONS

Missed punches in the Time platform are tedious and time consuming. There is no way for the employee to enter a missed punch on their own. They have to email their supervisor to let them know and/or the supervisor has to track down the employee when reviewing the time card. The Help center seems to only touch on the basics. For the more in depth questions (not specific to my company), I still have to reach out to customer service for help. While they are extremely nice, helpful, and timely, I would like to find out more on my own and not have to submit a ticket and wait for someone to get back to me.

Reason for choosing SentricHR

The implementation and annual PEPM fees were much lower than the others and I had more options. There was no restriction on document storage space. Some of the others focused on more of the applicant tracking side and not so much the HR daily. The platform itself was much easier to look at and use for the average employee.

Reasons for switching to SentricHR

We were transitioning to a full HRIS from a payroll/time keeping only platform and manual spreadsheets.

Vendor Response

Thank you for putting so much thought and effort into your post, Heather. We're looking forward to continuing to grow our partnership with you and your team! Thanks for the constructive comments as well - we take them seriously and appreciate the candid feedback. They've been passed on to the appropriate people to review.

Replied May 2021

Misty

Religious Institutions, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Great Team

Started with [SENSITIVE CONTENT] - her knowledge and services were exceptional. [SENSITIVE CONTENT] were awesome during the implementation period. They went the extra mile to ensure we were up and ready by our desired deadline! Great teamwork

PROS

User Friendly, convenient and much better for obtaining reports, as well as accessing employee informaiton.

CONS

Not connecting with our Accounting Software so we have to manually input data! This is not a Sentric issue, we are currently in an accounting software conversion and looking forward when the two will interlink. Would be nice if employees could modify their time for missed-punches, so all the supervisor had to do was approve the time at the designated pay period.

Reason for choosing SentricHR

Prior positive working relationship with [SENSITIVE CONTENT] gave me the confidence that this product would be best for our company!

Reasons for switching to SentricHR

To upgrade and outsource

Vendor Response

Thanks so much for your review, Misty! We are happy to hear that implementation went smoothly and our team continues to meet expectations.

Replied November 2021

Denise

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed May 2018

Extremely poor system. Not intuitive and poor reporting capabilities.

It's something to hold data versus paper folders.

PROS

When viewing an employee, you can easily navigate to their manager's profile and vice versa. The search box is easy to navigate (but also expected).

CONS

Reporting is horrible cannot run date in time reports without pulling duplicate employee entries. The user interface lacks so much - not intuitive unless you are a power user of the platform. Difficult to maneuver around the system. No single sign-on options.

Vendor Response

Thank you for your feedback, Denise. We take input from our clients seriously, and we've recently made significant improvements to reporting as well as the user interface. A member of our support team who specializes in reports has reached out and can guide you through the changes and any questions you have.

Replied June 2018

Kristen

Libraries, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

All in One!

We love the system, just looking for better reporting!

PROS

We love learning new modules and how they work together. It can be overwhelming at first but staff will surprise you in how they are eager to do things electronically and adapt quickly!

CONS

The reports are difficult to learn and run and limited in the fields. I wish there was truly a MASTER report that you could pull ANY field, and you weren't limited to what is available under each category. We rarely use the reports because they are cumbersome.

Reason for choosing SentricHR

We had a prior version of Sentric (M3) as our payroll provider and we could retain our payroll records. We also value our relationship with them and their customer service has always been great!

Vendor Response

Thanks for your feedback and being a long-time, loyal Sentric client, Kristen. We appreciate your comments on reporting--stay tuned for enhancements coming to the software in 2021!

Replied October 2020

Karen

Executive Office, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Very happy with SentricHR!

Very happy! Transitioning payroll/HR services is a big task, but it was broken into several chunks and was a lot easier on my end then I thought it would be. Lots of handholding, never felt like I was asking stupid questions... each part of the team was patient and knowledgeable and guided me through the transition at a pace I controlled.

PROS

Simplicity plus versatility. It fit our payroll structure and was easy to understand and use. Integration team a HUGE plus! Never felt lost (or if I did, an email or call for help was quickly answered)

CONS

On my original list of Pros/Cons, inability to provide admin for Workers Comp/FSA/Cobra/401k was a Con. I was looking for administative help with that stuff. But as integration progressed, Sentric introduced frequently-used third parties which could provide those services. The services were reasonably priced, contacts were friendly and responsive... and erased my last point of hesitation about going with SentricHR.

Reason for choosing SentricHR

Liked all the bells and whistles of TotalSource, but knew it would be pain and suffering to continue to work with ADP. I had used Sentric before and missed the flexibility and "comfort" of knowing my way around the software. I found what we were looking for with SentricHR and partners, and for a lower price and without joining a PEO.

Reasons for switching to SentricHR

ADP sucks. It's confusing, non-intuitive and harder than it has to be. And customer service is a long wait.

Vendor Response

Thank you so much for your thoughtful review, Karen! Our Implementations team works hard to meet expectations, and we are happy to hear they were able to make your transition to SentricHR an easy one. We are glad to be working with you again and look forward to our continued partnership!

Replied February 2022