Work.com (formerly Rypple) is Salesforce.com's solution for driving organizational performance. The system is used by organizations that are looking for an approach to drive individual and team performance. With the solution, managers can coach their team members and deliver feedback on how individuals are performing against their goals.

Work.com is suitable for companies that need to align everyone on common goals, and track performance towards individual, team, and overall goals. Work.com integrates with Salesforce's suite of CRM, service, and social tools.

With Work.com, managers can publicly acknowledge and reward their top performers, creating more driven team members focused on improving close rates. Managers can deliver real incentives via Amazon gift cards, enhancing team morale and showcasing top performers.

At the end of each evaluation period, managers can assess the performance of each individual. With 360 feedback tools, you can also incorporate feedback from other team members and cross-department managers.

Chatter Integration
Chatter Integration

Chatter Integration

Coaching

Coaching

Incentives

Incentives

Performance summaries

Performance summaries

Social goals

Social goals

Transparency

Transparency

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



40 Reviews of Salesforce Work.com

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 40 reviews

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Kelly from Extension, Inc

Industry:  Recruiting Agency

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

As a manager - this is amazing.

Pros

I love salesforce work.com - it's an amazing tool to engage employees and to make reward them for a job well done. The feature of offering immediate feedback is fantastic.

Cons

Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams.

Review Source

Krishna from FCA

Industry:  Engineering

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Good for sales and marketing

Pros

An amazing software to develop the sales and marketing with all the required data in and analyze them to get better results.

Cons

It has multiple user and each update them causing some conflicts and also the data collection becomes little difficult.

Review Source

Jo from Shared Hope International

Industry:  Non-Profit

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

SF has a lot of features but isn't intuitive at all to use; you have to learn a difficult language to use it.

We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us.

Pros

Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them.

Cons

When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.

Review Source

Colleen from Guaranteed Rate

Industry:  Other

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

June 2018

Love Everything SalesForce!

Pros

I love everything that is SalesForce! i appreciate the time the sales people take to walk you through how it works. It's simply and easy to use.

Cons

I know I may sound slightly contradicting, but there is a LOT with SalesForce and it can be somewhat overwhelming. But that's not a reason to not like it!

Review Source

Avienne from iSpot.tv, Inc

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great Product - Be Ready to Customize

Pros

- User Friendly
- Extremely Customizable (see cons)
- Integrates across the business
- Give ability to track and measure business

Cons

- Not as plug-and-play as one would hope
- Training and adoption across the team can be a challenge
- not cheap

Review Source

Steve from ITH

Industry:  Software / Technology

Number of employees:  11-50 employees

Ease-of-use

Functionality

February 2018

Best contact management CRM but quite expensive

Pros

Salesforce is the best CRM to manage contacts. It helps managing the leads very well and we can create various activities against a lead.

Cons

Its quite expensive for small businesses. But in terms of functionality it works great and help us manage various operations.

Review Source

Jeffrey from Complete Maintenance Services, Inc.

Industry:  Construction / Contracting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Very good

I suggest you do your research before selecting any software for your small business

Pros

That is a central platform for me to control and see all my activity going on such as social media, etc.

Cons

Explaining the features to new users is frustrating, but as we're developing and growing more technology people are helping. Therefore, it's getting easier.

Review Source

Laura from ECHO

Industry:  Non-Profit

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Hard to learn but free for non-profits

Pros

The cost is excellent for non-profits allowing up to 10 users for free. It has a multitude of features and components if you need them.

Cons

Difficult to learn how to use it and although there are videos and training materials, it is a bit overwhelming.

Review Source

Chelsea from 1987

Industry:  Non-Profit

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

My Experience In SalesForce.

Aside from the glitches (which to be honest, any platform is going to have at least some), I generally enjoy the software. It does not have great aesthetic appeal, but it does the job we need it to, and that's what matters.

Pros

Powerful software to keep a massive company working together. I work for a Billion dollar company, so it's a tough job to keep it's staff in rhythm. SF enables us to keep that up as much as possible. We can communicate in a variety of ways, and it integrates pretty seamlessly with our company email provider.

Cons

Can be hard to find clients' files - there are glitches that mean searching multiple ways to track these files down. It's frustrating, because we do NOT want to miss anything or create a duplicate client file. For example, if I am looking for a specific company in Louisiana, typing the company name is rarely sufficient. I will likely need to look by 1) phone number, 2) address, 3) variations on address (e.g. the street number and name of town), 4) zip code only, 5) partial company name, 6) company entity, 7) members and/or officers of that company. Sometimes we will quite literally do each of those steps, and we STILL cannot find that file in SF, even though it is most definitely there and one of us created it. This is an issue I run into multiple times a day, and one I've adjusted to, but I know our entire team would be greatful if the seach function of Salesforce was a bit more robust/comprehensive.

william from Vizergy Digital Marketing

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Functionality

June 2017

Terrific account management, order processing, sales management, reporting and then some platform!

In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it!

Pros

Ease of use
Complete tool used by the entire team; sales, account management, finance, operations, product delivery
Customization
Workflow processes for account management and project management
Integration with marketing platforms such as Watson/IBM Silverpop for email marketing
Add-on modules such as Wave, a truly amazing reporting module
Ability to create custom proposals, contracts, work orders in one click
Integration with Outlook

Cons

Some data entry can be mundane
Some of the set-up is quirky but that could also be at our request from initial set up years ago

Naomi from Elite Human Capital

Industry:  Staffing Agency

Number of employees:  11-50 employees

Ease-of-use

Functionality

April 2017

Easy to use, depending on customizations

I had used Salesforce as a PTO tracker my company had set up. Overall the software was very intuitive & easy to figure out. The only issues were the customization that my company had implemented. It was an illogical process, which made the tool a little more difficult to use. I have a feeling that had it just been the out-of-the-box solution, it would've worked just fine.

Pros

Very intuitive & easy to figure out.

Cons

Be wary of custom implementations that aren't well-thought-out.

Antonina from self employed

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Salesforce is a great platform

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic.,easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Review Source: Capterra

Katrina from Harvest

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great program!

What a wonderful program, easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Review Source: Capterra

Sam from Zycus Infotech Pvt Ltd

Industry:  Healthcare / Medical

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

works perfectly and efficiently using Work.com

Work.com is new in the market but very efficient. Its help to make organization performance to run smooth, tracking all the performance matrices etc.

Pros

1. Its helps driving performance of the company
2. Motivate the team , individual of the company

Cons

Price is high

Teanne from DataCore Software Corporation

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Salesforce Work.com

Great tool to get the sales team engaged in the daily activities. Like that you can see teams performances towards goals they set for themselves or team.

Review Source: Capterra

Ashley from Freeman

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Salesforce Work.com

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic. Not quite up to par with other products out there to measure the same thing, but it's getting there.

Review Source: Capterra

Mary from Workopolis

Industry:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Would not recommend.

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

Pros

Chatter - sharing information with colleagues as well as recognition badging system

Cons

Goal Setting and Performance Reviews
Expensive

Ben from Benetech

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Salesforce is a great platform

This has been a great platform for us and we have been able to really succeed. We have really leveraged it for success.

Review Source: Capterra

Ben from Benetech

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Salesforce is a great platform

This has been a great platform for us and we have been able to really succeed. We have really leveraged it for success.

Review Source: Capterra

Lily from Ocean Grand

Industry:  Hospitality / Travel

Ease-of-use

Customer support

Functionality

April 2015

Userfriendly

Userfriendly

Pros

It makes it easy to track and measure my work and helps my company in the same direction with important company goals.

Cons

Price of the product can be a little bit more reasonable.


Displaying 1 - 20 of 40 reviews