Shiftboard Software


Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding.  

Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking.

Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.



208 Reviews of Shiftboard

Overall rating

4.41 / 5 stars

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Showing 1 - 20 of 208 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Efficient Workforce Scheduling Software

Overall a very efficient piece of software to manage shift work.

Pros

Easy to use software, easy to learn, great functionality with great features for scheduling shift work.

Cons

Can feel like clunky software at first. Takes a about a day to get use to the software.

January 2019

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

A great way to organise times and scheduling

Pros

Shiftboard is an extremely efficient way to organise and manage scheduling within a workplace. I've been using it for a short amount of time and it has proven to be very useful.

Cons

The one issue with Shiftboard is that i find it difficult to navigate the user interface of the application. This could just be a personal struggle but it is a problem for me, nonetheless.

December 2018

Gina from Easterseals

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Slow start but promising

Haven had the system long enough to make an evaluation of an overall experience

Pros

Unique characteristics that connects positively with employees

Cons

Difficult to get team rallied behind it and get things off the ground

December 2018

Malecia from Contracting Everywhere

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Scheduling Made Easy

One of the contracting companies that I work with use Shiftgig as their means of scheduling and since then I have come across other companies that use it as well.

Pros

It is so easy to navigate and use this software. As a user I am able to sign up, sign in and message if needed for shifts (I can also accurately see my hours worked).

Cons

I have yet to have a problem with using this software so I have no cons to give.

December 2018

Marissa from Nexrep

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Shiftboard

Pros

I like that Shiftboard shows you all of the available positions for scheduling.

Cons

We schedule using the List option. I dislike that once you choose your hours for a certain day, it doesn't take you to the next day. There's a lot of back and forth.

December 2018

angela from Ticket Monster

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Shiftboard review

Pros

I love Shiftboard's employee management and scheduling tools, and it's ease of use. This is a wonderful workforce management solution ideal for any shift-based business and I highly recommend trying it out.

Cons

I have no negative comments about Shiftboard.

December 2018

Maggie from Lost oak winery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

4 of 5

Functionality

2 of 5

December 2018

Shift board

Maybe it’s operator error, as customer support was always able to take me through the lengthy process of solving my problems, But I felt I had more problems than benefits when it came to using this software. Doesn’t offer much and was quite confusing.

Pros

Streamlined tasks that could be marked as completed.

Cons

There doesn’t seem to be a lot of functions.

December 2018

Jessica from Pearle Vision

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Shiftboard is just Okay

We were not impressed with the Shiftboard App. We have better success when using it on our desktop office computers.

Pros

I like the ability to check my schedule and hours online.

Cons

The App is not very user friendly. The desktop version is much easier to use.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Staffing made easy

Since using this software I've found information is streamlined and it has taken away confusion from the serving staff. We're able to be more self serving.

Pros

I like the ability to access schedules anywhere and quickly see notes about each shift, especially the notes section for shifts

Cons

I've not found issues with the software. My use is every basic.

November 2018

Chamira from Champion National Security

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Shiftboard

Overall, amazing software!

Pros

A very easy and reliable tool to use for scheduling.

Cons

It has its up and downs with errors and glitches.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Good for scheduling

Shift board is a useful tool for scheduling people for events and hourly work.

Pros

You can see your schedule or your employees schedule as well as make sure you have enough bodies when needed.

Cons

Some employees have the app and are unable to do as much as the site.

November 2018

Jesse from Global Protection Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

Robust features but needs a better UI

Pros

Has lots of great features and report capabilities for the money. Can be easy to use once you get the hang of it.

Cons

Could use better support and training videos on the features. I had to figure a lot of things on my own through trial and error. Can be overwhelming at first but once you get used to the features and shortcuts it becomes easier

November 2018

Kenric from LifeLinc Anesthesia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Website's Layout Needs Updating

Pros

I like that you can search based on company locations and employees.

Cons

The style of the page layouts seem very boxy. I would like to see a move viewer friendly page so that the site doesn't feel as clunky.

November 2018

Ashley from Loveless Events

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Decent Functionality

The software was just what I was looking for in that it lets my staff opt in to events. The tech support is friendly and fast but doesn’t always have a definitive answer for you. The mobile app turned out to be a great bonus though I wish it had more of the features available for the desktop version. Overall, I’m very happy with the software and would purchase again in a heartbeat.

Pros

This is the only scheduling software I’ve found that lets employees opt into a shift instead of filling out their availability every week. I work in a catering business so we don’t have consistent work for our servers. They all have school or other jobs to work around their schedule with us. Some of them only work with us twice a month so asking them to keep an updated calendar of their availability is unrealistic. This software lets me post all the shifts and have servers sign up for the ones they want. It’s very helpful. Shiftboard does also have the ability to let staff fill in availability and have management work off that, however.

I also appreciate that I can include notes about the shift and addresses for when we do offsites. The software also lets me divide servers into teams so that they see only the shifts they are eligible for.

Cons

It’s not the most aesthetically pleasing site and takes a while to adjust to the layout, but once you get used to it, it’s fine.

The biggest issues I find is that you can’t export your sign up lists. When I have 40 events in a month, I’d like to print out a list of who signed up for what and work from there, but I have to go shift by shift, typing the results in an Excel sheet instead. Also, there isn’t a way to track who did what change in the system. When I’ve had issues in the past that may have been from a software glitch, they can’t give me an answer as to who changed what and when.

November 2018

Alexander from G4S

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Adequate, but has room for improvement.

Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing. Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working. In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead. Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.

Pros

- Cost effective.
- Shiftboard accounts receivable is willing to work with you on billing times.
- Good array of features and tools.
- Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)

Cons

- Visualizations available for the calendar leave something to be desired.
- Interface and controls are not the most user friendly I've seen.
- Help documentation and live customer assistance is disappointing or non-existent.
- Glitches and uncooperative UI elements have occurred more often than I'm used to.

September 2018

Harry from University at Buffalo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Web based scheduling calendar

Vast improvement over our old system. And I like that different supervisors can change things.

Pros

I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

Cons

The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Manage our bar staff

Pros

This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

Cons

I don't have anything negative to say! It's worked great for us for a long time.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2018

Promised the Sun, got a glowstick...

Great sales people. Mediocre developers, and limited support.

Pros

The idea of what it could be. Highly powerful, flexible, and fully supported.

Cons

That a lot of it is very buggy. It doesn't do things that were advertised. And isn't nearly as flexible as advertised.

August 2018

Sergio Eduardo from Transpais

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Incredibly useful and powerful once you get the hang of it

Pros

It is such a powerful solution to scheduling/program needs, way better than lots of spreadsheets.

Cons

Steep learning curve, and I believe that a little polishing on the interface would be really good.

July 2018

Meagan from ParkWhiz

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

So robust, so unorganized

Pros

Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site

Cons

it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.