Shiftboard software


Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding.  

Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking.

Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

193 Reviews of Shiftboard

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  • Harry from University at Buffalo

    Number of employees: 11-50 employees

    September 2018

    Web based scheduling calendar

    Ease-of-use
    Functionality
    Quality
    Support

    Vast improvement over our old system. And I like that different supervisors can change things.

    Pros

    I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

    Cons

    The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Manage our bar staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

    Cons

    I don't have anything negative to say! It's worked great for us for a long time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Promised the Sun, got a glowstick...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great sales people. Mediocre developers, and limited support.

    Pros

    The idea of what it could be. Highly powerful, flexible, and fully supported.

    Cons

    That a lot of it is very buggy. It doesn't do things that were advertised. And isn't nearly as flexible as advertised.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sergio Eduardo from Transpais

    Number of employees: 1,001-5,000 employees

    August 2018

    Incredibly useful and powerful once you get the hang of it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is such a powerful solution to scheduling/program needs, way better than lots of spreadsheets.

    Cons

    Steep learning curve, and I believe that a little polishing on the interface would be really good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Meagan from ParkWhiz

    Number of employees: 51-200 employees

    July 2018

    So robust, so unorganized

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site

    Cons

    it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luke from Rockcastle

    Number of employees: 501-1,000 employees

    June 2018

    Shiftboard is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Really makes it easy for people to see open shifts and pick up extra OT. It is a one stop shop that the whole department can use.

    Pros

    This is easy to use and the user interface is set up so that anyone (even those with minimal computer experience) can use it.

    Cons

    To be honest, I have used several solutions/apps like Shiftboard and Shiftboard outperforms the rest. The only Con is that I wish I had picked this sooner.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    Online rotas made easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allows us to easily rota 500+ staff members

    Pros

    Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

    The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

    Has been running for around 5 years now with no significant issues in that time, so again really impressive.

    Cons

    The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nicole from Grove City Optical

    April 2018

    Has narrowed down our options

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It has brought the concept of multiple systems to one place, eliminating the need for more than one program.

    Cons

    It is hard to get used to, and the set up is tricky. It's a lot of trial and error to get things set up the way you want them to but customer service is great at answering questions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chet from Education At Work

    April 2018

    Keep on looking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

    Cons

    The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melita from City School Of Decatur

    March 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!

    Pros

    It's easily friendly,and it's awesome product to use for your schelling. Our bus driver love this product as well. They are able to check the field trip without going on the computer at home or in the office. They all have downloaded the app to their phone, which has become such a joy for them as well as for myself.

    Cons

    Not enough color on the calendar. I would love to have a least one more color the calendar. But its not a deal breaker for me not to use the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Charles from SXSW

    February 2018

    I've used Shiftboard the last couple years for SXSW

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy for organizing a crew and assigning volunteers to shifts

    Pros

    It is pretty easy to schedule shifts for our crew. I like the reports we can run to check hours for volunteers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    February 2018

    Conveniently Simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.

    Cons

    I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Harry from University at Buffalo

    Number of employees: 5,001-10,000 employees

    February 2018

    As an employee, it's easy to find what shifts I am assigned to.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy

    Pros

    As an employee, it's easy to find what shifts I am assigned to. And asking for time off works easily as well.

    Cons

    Hard to figure out all the different user setting. And I have to reset all the filters when logged out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Shiftboard is pretty easy to use, although there some activities that are quite complex and tiresome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to schedule staff easily for events. We also received less email for shift signups ever since we switched to shiftboard.

    Pros

    I like how you can contact support with ease and the speed at which support gets back to you. I also like the interface. It is interactive and the colors make using shiftboard easy and enjoyable.

    Cons

    I do not like how one has to contact site manager to make certain changes on shiftboard. It almost limits the actions and changes I can make, as a manager.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Patricia from St Bernards Medical Center

    Number of employees: 1,001-5,000 employees

    February 2018

    Shiftboard was very easy to use as a manager and a staff member.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.

    Cons

    Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Great scheduling option for diverse teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

    Cons

    Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Arlene from BIFF

    February 2018

    Easy volunteer management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Volunteers are easy to manage. Communications and schedules are all in one place. Volunteer schedules are easily accessible to volunteers and managers.

    Cons

    We utilize multiple teams. It can be difficult to maneuver between teams volunteers have a difficult time understanding how the can sign up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    February 2018

    Shiftboard has a steep learning curve, but is an incredibly powerful tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

    Pros

    It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

    The team at Shiftboard has been very responsive to our requests and needs, which is very important.

    Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

    Cons

    It has a steep learning curve, so be prepared to practice, experiment, and be trained.

    They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

    I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

    I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heather from Medical Device Company

    February 2018

    Great software. Very versatile!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy tracking, broadcasting, reporting, and sign ups.

    Pros

    The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.

    Cons

    There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steven from The Patriot Brass Ensemble

    February 2018

    A great value, an irreplaceable tool for our organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It really organizes our musicians extremely well, we have very little confusion now.

    Pros

    This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.

    Cons

    I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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