Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding.  

Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking.

Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.

Schedule
Schedule

Schedule

Profile

Profile

Reports

Reports

Roster

Roster

Mobile

Mobile

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



194 Reviews of Shiftboard

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 194 reviews

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Alexander from G4S

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Adequate, but has room for improvement.

Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing. Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working. In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead. Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.

Pros

- Cost effective.
- Shiftboard accounts receivable is willing to work with you on billing times.
- Good array of features and tools.
- Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)

Cons

- Visualizations available for the calendar leave something to be desired.
- Interface and controls are not the most user friendly I've seen.
- Help documentation and live customer assistance is disappointing or non-existent.
- Glitches and uncooperative UI elements have occurred more often than I'm used to.

Review Source: Capterra

Harry from University at Buffalo

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Web based scheduling calendar

Vast improvement over our old system. And I like that different supervisors can change things.

Pros

I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

Cons

The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Manage our bar staff

Pros

This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

Cons

I don't have anything negative to say! It's worked great for us for a long time.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Promised the Sun, got a glowstick...

Great sales people. Mediocre developers, and limited support.

Pros

The idea of what it could be. Highly powerful, flexible, and fully supported.

Cons

That a lot of it is very buggy. It doesn't do things that were advertised. And isn't nearly as flexible as advertised.

Review Source: Capterra

Sergio Eduardo from Transpais

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Incredibly useful and powerful once you get the hang of it

Pros

It is such a powerful solution to scheduling/program needs, way better than lots of spreadsheets.

Cons

Steep learning curve, and I believe that a little polishing on the interface would be really good.

Review Source: Capterra

Meagan from ParkWhiz

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

So robust, so unorganized

Pros

Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site

Cons

it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.

Review Source: Capterra

Luke from Rockcastle

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Shiftboard is amazing

Really makes it easy for people to see open shifts and pick up extra OT. It is a one stop shop that the whole department can use.

Pros

This is easy to use and the user interface is set up so that anyone (even those with minimal computer experience) can use it.

Cons

To be honest, I have used several solutions/apps like Shiftboard and Shiftboard outperforms the rest. The only Con is that I wish I had picked this sooner.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Online rotas made easy

Allows us to easily rota 500+ staff members

Pros

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Cons

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Review Source: Capterra

Nicole from Grove City Optical

Ease-of-use

Functionality

April 2018

Has narrowed down our options

Pros

It has brought the concept of multiple systems to one place, eliminating the need for more than one program.

Cons

It is hard to get used to, and the set up is tricky. It's a lot of trial and error to get things set up the way you want them to but customer service is great at answering questions.

Review Source: Capterra

Chet from Education At Work

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Keep on looking

Pros

Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

Cons

The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

Review Source: Capterra

Melita from City School Of Decatur

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Awesome

IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!

Pros

It's easily friendly,and it's awesome product to use for your schelling. Our bus driver love this product as well. They are able to check the field trip without going on the computer at home or in the office. They all have downloaded the app to their phone, which has become such a joy for them as well as for myself.

Cons

Not enough color on the calendar. I would love to have a least one more color the calendar. But its not a deal breaker for me not to use the software.

Review Source: Capterra

Charles from SXSW

Ease-of-use

Value for money

Customer support

Functionality

February 2018

I've used Shiftboard the last couple years for SXSW

Easy for organizing a crew and assigning volunteers to shifts

Pros

It is pretty easy to schedule shifts for our crew. I like the reports we can run to check hours for volunteers.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Conveniently Simple

Pros

I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.

Cons

I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.

Review Source: Capterra

Harry from University at Buffalo

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

As an employee, it's easy to find what shifts I am assigned to.

easy

Pros

As an employee, it's easy to find what shifts I am assigned to. And asking for time off works easily as well.

Cons

Hard to figure out all the different user setting. And I have to reset all the filters when logged out.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Shiftboard is pretty easy to use, although there some activities that are quite complex and tiresome

We were able to schedule staff easily for events. We also received less email for shift signups ever since we switched to shiftboard.

Pros

I like how you can contact support with ease and the speed at which support gets back to you. I also like the interface. It is interactive and the colors make using shiftboard easy and enjoyable.

Cons

I do not like how one has to contact site manager to make certain changes on shiftboard. It almost limits the actions and changes I can make, as a manager.

Review Source: Capterra

Patricia from St Bernards Medical Center

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Shiftboard was very easy to use as a manager and a staff member.

Pros

Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.

Cons

Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great scheduling option for diverse teams

Pros

Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

Cons

Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).

Review Source: Capterra

Arlene from BIFF

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Easy volunteer management

Pros

Volunteers are easy to manage. Communications and schedules are all in one place. Volunteer schedules are easily accessible to volunteers and managers.

Cons

We utilize multiple teams. It can be difficult to maneuver between teams volunteers have a difficult time understanding how the can sign up.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Shiftboard has a steep learning curve, but is an incredibly powerful tool

Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

Pros

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

The team at Shiftboard has been very responsive to our requests and needs, which is very important.

Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

Cons

It has a steep learning curve, so be prepared to practice, experiment, and be trained.

They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Review Source: Capterra

Heather from Medical Device Company

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great software. Very versatile!

Easy tracking, broadcasting, reporting, and sign ups.

Pros

The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.

Cons

There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.

Review Source: Capterra

Displaying 1 - 20 of 194 reviews