SilkRoad Rocks

Pros

We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

Cons

We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

SilkRoad Recruiting is the way to go!

SilkRoad Recruiting has made posting job openings more efficient by 100%. Not only can I post job openings to multiple sites, but SilkRoad Recruiting also allows me to review all applicant resumes in one simple step. This product makes it easier to find top talent for my company and simplifies the onboarding process for new hires. SilkRoad Community also offers webinars, links, and additional information to support their customers. I encourage other companies to look into purchasing this SilkRoad and taking advantage of their support.

It is what you make it

Pros

This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

Cons

SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

SilkRoad's Red Carpet On-Boarding is slick!

Pros

It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

Cons

I would like more flexibility in using the tool to do group tasking for annual signs and such.

Management made simpler

Management made simpler

Pros

Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.

Cons

Some of the features are difficult to understand and use. Does not always display all recruit details on page.