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SilkRoad HRMS

11 reviews(4.0/5)
11 reviews(4.0/5)

SilkRoad offers a cloud-based human resource solution capable of handling entire employee lifecycle from recruiting to onboarding and learning and talent management. SilkRoad HRMS is designed to manage entire employee data from a single source. It allows users to update workforce data from one database and eliminate spreadsheets hence minimize errors and create accurate reports.

It offers employee and manager self-service (ESS/MSS) tools. Managers and employees can log in themselves to enter key data points and edit their own profiles while allowing administrative users to retain ultimate control with overrides and audits. The Team Navigator automatically updates team hierarchies giving each employee an up-to-date organizational structure.

It also offers compensation management, time and attendance tracking. It is compatible with Mac-based operating systems and is accessible on mobile devices. Customer support is offered via email and over the phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

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11 Reviews of SilkRoad HRMS

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  • Reda from Heifer International

    Specialty: Non-Profit

    Number of employees: 501-1,000 employees

    December 2017

    Not user-friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One reason we selected this product several years ago is because Silkroad offered direct applicant support. This service was soon discontinued. NOTE: Our organization uses only the Recruitment and Onboarding Silkroad modules.

    Pros

    I like that multiple users across our organization can have access to candidate resumes/CV's at the same time.

    Cons

    Hiring managers cannot disposition candidates.

    Multiple applicants complain of technical issues during the application process. Recruiting product is not optimized for mobile devices, sessions timeout, etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Brook from Atlas Van Lines, Inc.

    Specialty: Transportation

    Number of employees: 201-500 employees

    November 2016

    SilkRoad Recruiting is the way to go!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SilkRoad Recruiting has made posting job openings more efficient by 100%. Not only can I post job openings to multiple sites, but SilkRoad Recruiting also allows me to review all applicant resumes in one simple step. This product makes it easier to find top talent for my company and simplifies the onboarding process for new hires. SilkRoad Community also offers webinars, links, and additional information to support their customers. I encourage other companies to look into purchasing this SilkRoad and taking advantage of their support.

  • Dana from QPS Employment Group

    Specialty: Recruiting Agency

    September 2016

    Used for internal functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has a very fresh look to it. bright, bold, colorful, clean.

    Cons

    I haven't had many disappointments in my experiences.

  • Carlino from Arista Networks

    Specialty: Software / Technology

    August 2015

    Great solution for the right sized company

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Its simple. nothing fancy but gets the job done. Its very very affordable

    Cons

    It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own

  • Patty from PCI

    Specialty: Non-Profit

    May 2015

    Easier than I thought

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ease of use is my favorite thing about this product. The vendor has been responsive to questions.

    Cons

    The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.

  • Shoua from Honeywell Inc

    Specialty: Manufacturing

    April 2015

    Management made simpler

    Ease-of-use
    Functionality
    Quality
    Support

    Management made simpler

    Pros

    Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.

    Cons

    Some of the features are difficult to understand and use. Does not always display all recruit details on page.

  • Sara from Polk State College

    Specialty: Education

    February 2015

    It is what you make it

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

    Cons

    SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

  • Lauren from DairiConcepts

    Specialty: Manufacturing

    December 2014

    SilkRoad Rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

    Cons

    We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

  • Luda from PCI

    Specialty: Non-Profit

    November 2014

    Silkroad Recruiting

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's user-friendly.

    Cons

    We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.

  • Patrick from Trumpet Behavioral Health

    Specialty: Healthcare / Medical

    November 2014

    SilkRoad's Red Carpet On-Boarding is slick!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

    Cons

    I would like more flexibility in using the tool to do group tasking for annual signs and such.

  • Erin from Project Concern International (PCI)

    Specialty: Non-Profit

    October 2014

    Creating more efficient recruitment

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is very easy to use and integrates well with our website. It helped us upgrade from an entirely manual, email-based system and cut the time I have to spend on recruitment by at least 50%.

    Cons

    The reporting function is not great. It's not intuitive or as robust as I would like. The support center also has a lot of room for improvement.

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