SmartRecruiters

RATING:

4.22

(134)

About SmartRecruiters

SmartRecruiters is a web-based hiring platform designed with the end-user in mind. The solution is suitable for companies with more than 50 employees in almost any vertical, and since it runs in a browser, it works well on all platforms, including Macs, PCs, iPhone, and Android. Applicant tracking and applicant sourcing applications make this a platform for all hiring needs. Additionally, SmartRecruiters' hiring success team offers support/training services to help companies reach their recruiting goals. With a user-friendly interface, users can navigate to post a job, apply for a position, review a candidate or remove an applicant from consideration with a few clicks. The solution also offers managers and recruiters a mobile hiring app, with mobile-optimized job p...

Awards and Recognition

FrontRunner 2019
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
A world-class candidate experience lets you reach, engage, and connect with talent wherever they are.
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SmartRecruiters Reviews

Overall Rating

4.22

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for SmartRecruiters

1 - 5 of 133 Reviews

April

201 - 500 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2022

Smart Recruiters

User Profile

Stephanie

Verified reviewer

Publishing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

This ATS has streamlined our recruiting process and allowed us to manage everything in one place

More efficient process and less time spent having to account for data and manage a spreadsheet of candidates.

PROS

It's very user-friendly and has a social media look and feel to it so most people can relate to the functionality.

CONS

When I export certain reports into excel, they don't always come out clean and I have to do a lot of deleted and un-merging of cells, but once I get that done, the data is very useful.

Rachel

Hospital & Health Care, 1,001-5,000 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Highly Recommend SmartRecruiters!

Using SmartRecruiters was a great experience considering how easy it was to use, and it was easy for other departments to be engaged using this platform. We recently transitioned into a different recruiting software due to an acquisition, but our team still continues to rave about how awesome SmartRecruiters was to use!

PROS

The best part about using SmartRecruiters is that it had a smooth layout that was appealing to use! My team always had great customer service, it was very user-friendly.

CONS

Sometimes the webpage would be down, which caused issues for applicants applying, but typically this issue was resolved fairly quickly.

Reasons for switching to SmartRecruiters

Our organization was essentially acquired and we had to adopt to the other organization's recruiting software.

Vincent

Wholesale, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2020

Little to no support

PROS

It appears easy to use on the surface, and in comparison to other ATS', it isn't so bad in that regard. Customer support is rather quick to answer.

CONS

Sponsored jobs on Indeed are no longer supported by SmartRecruiters. This is a pretty big deal. This means resumes for thos job ads do not land in the ATS, statistics are therefore skewed, all of which defeats the purpose of having an ATS. No one at SmartRecruiters bothered informing their customers. No one at SmartRecruiters or Indeed wants to fix this issue. You can only save one job ad as a template, so if you post the same job in multiple languages, this process isn't automated and so is a bit lengthy. Customer support is also only done via e-mail. Watch out for the fine print in their pricing structure. It isn't as was discussed during our negotiation.

Reason for choosing SmartRecruiters

It is bilingual, and their price was hard to beat.

Reasons for switching to SmartRecruiters

At the time, iCIMS was advertized as a bilingual platform. Turns out it wasn't.

Anonymous

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Excellence, always upgrades, meets my needs

SmartRecruiters worked exceptionally well for our company and our needs. As a newly created HR department, SmartRecruiters was able to help us become more efficient in hiring and tracking our applicants--while remaining user-friendly and effective.

PROS

I am able to work as the only recruiter for our 160 EE company. Without it, we would not have been able to provide the high level of satisfaction to our candidates and new hires.

CONS

Not very Canadian friendly for extras such as paid postings, assessment tools, screening. Would like better onboarding. Can be a bit frustrating for candidates