TrackSmart.com Software


218 reviews(4.0/5)
218 reviews(4.0/5)

TrackSmart is a cloud-based time and attendance management solution for small and mid-size businesses. It can be used in industries such as healthcare, restaurant, retail, office and warehouse.

TrackSmart Attendance helps users track employee time off requests, such as vacations and sick days. The solution enables managers to view timesheets as well as run detailed reports and maintain employee records. With TrackSmart TimeClock, the employees can clock in and out. It also allows managers to approve time-off requests. The system prevents employees from clocking in early and it manages payroll as well.

TrackSmart Scheduling helps managers plan work shifts and let employees see their schedules from any smart device 24/7. It also allows employees to communicate with each other and swap shifts from within the system.

TrackSmart uses SSL encryption as well as permission-based access to ensure the protection of employee information.

 

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

218 Reviews of TrackSmart.com

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  • Luke from Rockcastle

    Number of employees: 501-1,000 employees

    July 2018

    Great tool for HR managers and similar professions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software for the price and it is easy to use regardless of computer skills.

    Pros

    It is very easy to manage and use. The report generator is a great add. The cost vs. other systems is good too.

    Cons

    When rolling this out in my facility, there was a bug in the system. The bug changed the number of hours that were previously entered. This made some very, very happy and other very, very mad. It has since been fixed but still not a great way to roll out new software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from Apex Family Chiropractic

    June 2018

    Tracksmart is a good software for keeping track of employee hours and time off requests.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is efficient and makes it easier to manage the time sheets and time off requests of employees.

    Cons

    I like this software and I don't have any specific problems with the functions of it, but I like other software that is currently out there better than this one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tara from West Ridge Church

    Specialty: Non-Profit

    Number of employees: 51-200 employees

    May 2018

    Tracksmart Attendance - needs some feature updates

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

    Pros

    We have been using Track Smart for 3 years. Generally it is easy for employees to enter time and PTOs. The reports are ok.

    Cons

    If there is a change to be made, all employees have to come to the administrator to make the change.
    I wish we could eliminate all the extra banks of time... we only use PTO so I have to go in a manage it every month if the supervisors don't select the correct bank.
    PTOs for time off are counted on the first day of the time off. We pay bi-monthly so this has messed up some hourly workers - for example if an employee takes 5 days off and it starts on the 14th and ends on the 19th - all of the time off will go onto the 14th.
    The Supervisors do not receive notification when a time sheet is submitted.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kris from Espyr

    April 2018

    Track Employee PTO

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Employee's like the mobile app and how easy it is to request time off. As an administrator I like all the available reports and that I can download them as Excel documents for easy editing.

    Cons

    As an admin I don't like that we cannot modify the time off banks. The only one we use is "PTO" and I'm having to constantly go in and modify accepted time to reflect the correct time off bank otherwise the employee's accrual will be wrong.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ben from Top Floor Technologies

    Number of employees: 11-50 employees

    March 2018

    Very simple to use and a great way to track approvals for time off

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

    Cons

    The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Bernadette from Mitsubishi Tanabe Pharma Development America

    Specialty: Pharmaceuticals

    Number of employees: 51-200 employees

    March 2018

    HR App

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This systems needs vast improvement for people who must leave town immediately and do not have time to update the system until their return to the office.

    Cons

    You cannot retroactively enter bereavement leave. You cannot cancel PTO requests after they have been approved and the start date has passed. Also, do not indicate company holidays to prevent using PTO when day is already given off.

    This review was submitted organically. No incentive was offered
    Review Source
  • Roy from Rock Solid Accounting and Tax Services

    March 2018

    A great upgrade for our company. Saves us money on what we were paying and has more functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Affordable time tracking and compliance software

    Pros

    The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.

    Cons

    The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ashley from Tribe of Florida

    Number of employees: 11-50 employees

    March 2018

    Great for All Companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from West Ridge Church Inc.

    February 2018

    Great to have as an on-the-go app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If you're employer uses Tracksmart for PTO and logging hours, this is a great app to be able to handle hours and/or off days while mobile. The UI is relatively easy to use and you are able to do most of what you can on the their website.

    Cons

    The navigation menu is a little clunky and has a "dated" feel to it, but still ultimately does the job.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    January 2018

    Does a great job of streamlining time sheets/calendar/time-off requests.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.

    Cons

    I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Angela from ASALH

    January 2018

    Tracksmart is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tracksmart is great for small business! We have a staff of under 20 and use the Attendance to track time in and out for each employee.

    Cons

    Tracksmart is great the only thing I would change is the the way the 40hr week is split up. Once it's submitted you can't go back.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from A/R Funding

    Number of employees: 11-50 employees

    December 2017

    We use TrackSmart to manage our employees time off.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.

    Pros

    It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

    Cons

    The program doesn't link with Outlook so when I approve someone's time off, I have to go to the Executive's calendar and put it there as well. It would be great if they would link. The other problem is that the employees can only see that another employee's name is on a date, not if they're taking the whole day or just two hours for a doctors appointment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • angie from Biztek Solutions, Inc.

    Number of employees: 2-10 employees

    June 2017

    easiest app on the market so far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to track punches when employees are working remotely or out in the field. Also includes mileage!

    Cons

    When clocking out for lunch, unable to see what time you punched out. It would also be nice to see after the punch how long you worked that day.

    Review Source: Capterra
  • Angela from Association for the Study of African American Life & History

    Number of employees: 2-10 employees

    June 2017

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.

    Cons

    The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.

    Review Source: Capterra
  • Tammy from Blue Dolphin Screenprint & Emb

    Number of employees: 51-200 employees

    June 2017

    TrackSmart Attendance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great place to enter all my employees and keep tracking of who is here and who is not and why.

    Pros

    Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

    Cons

    Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it.

    Review Source: Capterra
  • Angela from Association for the Study of African American Life and History

    Number of employees: 2-10 employees

    June 2017

    Track smart is awesome, my company has been using it for 3 years now.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What i like most about the track smart software is it is extremely easy to navigate. Users in the office do not have any issues recording their time

    Cons

    The least thing I find less admirable about the tracksmart software is the way the overtime is calculated

    Review Source: Capterra
  • Angela from Biztek Solutions

    Number of employees: 2-10 employees

    June 2017

    Easy to use and understand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    extremely user friendly. anyone and everyone can use this app. Perfect for small to medium sized companies.

    Cons

    unable to see clock in and out times on mobile device. would be a great feature for users to keep track of what time they clocked out for lunch.

    Review Source: Capterra
  • Florence from Bella Cosa Jewelers

    Specialty: Retail

    Number of employees: 11-50 employees

    January 2017

    TrackSmart for time & attendance

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have been using TrackSmart for several years and am pleased with the software for tracking time off and attendance. Reports are easy to run and offer different types of information.

    Pros

    Very easy to use. Various report options, easy to run. Good applications

    Cons

    None

  • Becky from charm city puppies

    Number of employees: 11-50 employees

    January 2017

    Great experience with Track Smart Scheduling

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using this scheduling system for a few years and I love it! It makes it very easy for my employees to request off and for myself to make our weekly schedule!

    Pros

    easy to use

    Cons

    n/a

    Review Source: Capterra
  • Stacey from Stan Greer Millworks

    Number of employees: 11-50 employees

    January 2017

    Great Software, Updates would make it even better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use track smart for our business of 50 employees. It has freed up time for processing and tracking vacation accruals for sure. It also makes it a breeze to see who else is off when you receive a vacation request. Potential conflicts or other company events that may be going on. This is wonderful and leaves little room for conflicting vacation schedules. One improvement that could be made to make life easier for the admin is to have each employees time off bank balances show on the employee list screen. So that I don't have to research each employee individually to find balances. A quick glance at the employee screen for that important info would be great! Otherwise a great software.

    Pros

    How easy it is for employees to input their requests

    Cons

    Managers cannot edit or adjust their employee requests for them.

    Review Source: Capterra
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