TrackSmart is a cloud-based time and attendance management solution for small and mid-size businesses. It can be used in industries such as healthcare, restaurant, retail, office and warehouse.

TrackSmart Attendance helps users track employee time off requests, such as vacations and sick days. The solution enables managers to view timesheets as well as run detailed reports and maintain employee records. With TrackSmart TimeClock, the employees can clock in and out. It also allows managers to approve time-off requests. The system prevents employees from clocking in early and it manages payroll as well.

TrackSmart Scheduling helps managers plan work shifts and let employees see their schedules from any smart device 24/7. It also allows employees to communicate with each other and swap shifts from within the system.

TrackSmart uses SSL encryption as well as permission-based access to ensure the protection of employee information.

 

Time clock
Time clock

Time clock

Time clock dashboard

Time clock dashboard

Schedule

Schedule

Scheduling dashboard

Scheduling dashboard

Tracking calendar

Tracking calendar

Attendance dashboard

Attendance dashboard

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



222 Reviews of TrackSmart.com

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

user

Pros

It helps keeping my team organized and knowing what is on or off.

Cons

I would like this app to incorporate the capabilities of one of the other apps like monday.com so I do not have to use to 2 separate apps to check and follow up on my team members and ongoing projects.

Review Source: Capterra

Oscar from Education Management

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

November 2018

Extremely smart idea but expensive.

Pros

This online tool makes it easy to keep track of sick days, vacations and much more. Helps manage time-off requests, approve timesheets, run detailed reports and store employee records.

Cons

I understand that time is money but I feel that for the price of this software I could manage my staff and save the money.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Disappointed

Pros

Has potential, but limited. I love the idea of it, being able to have multiple apps using the same employee information. They were quick to respond to my questions.

Cons

Cannot print - how can I administer discipline if I can't print anything out? Knew within moments that it would not work for us, but they would not return the money. I couldn't try the app without buying it, but they will not issue refunds if the app is not suitable. They either need to have a good sample to download and try (with their own info loaded, not alterable by the user) or they need to issue refunds.

Review Source: GetApp
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Streamlines employee scheduling very well!

Pros

This software turned the tedious task of scheduling employees' hours into a very trivial task. Would recommend

Cons

Can not think of any cons of the software!

Review Source: Capterra

Luke from Rockcastle

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great tool for HR managers and similar professions.

Great software for the price and it is easy to use regardless of computer skills.

Pros

It is very easy to manage and use. The report generator is a great add. The cost vs. other systems is good too.

Cons

When rolling this out in my facility, there was a bug in the system. The bug changed the number of hours that were previously entered. This made some very, very happy and other very, very mad. It has since been fixed but still not a great way to roll out new software.

Review Source: Capterra

Jenny from Apex Family Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Tracksmart is a good software for keeping track of employee hours and time off requests.

Pros

This software is efficient and makes it easier to manage the time sheets and time off requests of employees.

Cons

I like this software and I don't have any specific problems with the functions of it, but I like other software that is currently out there better than this one.

Review Source: Capterra

Tara from West Ridge Church

Industry:  Non-Profit

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Tracksmart Attendance - needs some feature updates

We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

Pros

We have been using Track Smart for 3 years. Generally it is easy for employees to enter time and PTOs. The reports are ok.

Cons

If there is a change to be made, all employees have to come to the administrator to make the change.
I wish we could eliminate all the extra banks of time... we only use PTO so I have to go in a manage it every month if the supervisors don't select the correct bank.
PTOs for time off are counted on the first day of the time off. We pay bi-monthly so this has messed up some hourly workers - for example if an employee takes 5 days off and it starts on the 14th and ends on the 19th - all of the time off will go onto the 14th.
The Supervisors do not receive notification when a time sheet is submitted.

Review Source

Kris from Espyr

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Track Employee PTO

Pros

Employee's like the mobile app and how easy it is to request time off. As an administrator I like all the available reports and that I can download them as Excel documents for easy editing.

Cons

As an admin I don't like that we cannot modify the time off banks. The only one we use is "PTO" and I'm having to constantly go in and modify accepted time to reflect the correct time off bank otherwise the employee's accrual will be wrong.

Review Source: Capterra

Ben from Top Floor Technologies

Number of employees:  11-50 employees

Ease-of-use

Functionality

March 2018

Very simple to use and a great way to track approvals for time off

Pros

Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

Cons

The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

Review Source: GetApp

Bernadette from Mitsubishi Tanabe Pharma Development America

Industry:  Pharmaceuticals

Number of employees:  51-200 employees

Ease-of-use

Functionality

March 2018

HR App

This systems needs vast improvement for people who must leave town immediately and do not have time to update the system until their return to the office.

Cons

You cannot retroactively enter bereavement leave. You cannot cancel PTO requests after they have been approved and the start date has passed. Also, do not indicate company holidays to prevent using PTO when day is already given off.

Review Source

Roy from Rock Solid Accounting and Tax Services

Ease-of-use

Value for money

Customer support

Functionality

March 2018

A great upgrade for our company. Saves us money on what we were paying and has more functionality.

Affordable time tracking and compliance software

Pros

The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.

Cons

The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve

Review Source: Capterra

ashley from Tribe of Florida

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great for All Companies

Pros

This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more

Review Source: Capterra

Jason from West Ridge Church Inc.

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great to have as an on-the-go app

Pros

If you're employer uses Tracksmart for PTO and logging hours, this is a great app to be able to handle hours and/or off days while mobile. The UI is relatively easy to use and you are able to do most of what you can on the their website.

Cons

The navigation menu is a little clunky and has a "dated" feel to it, but still ultimately does the job.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Does a great job of streamlining time sheets/calendar/time-off requests.

Pros

For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.

Cons

I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.

Review Source: Capterra

Angela from ASALH

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Tracksmart is great!

Pros

Tracksmart is great for small business! We have a staff of under 20 and use the Attendance to track time in and out for each employee.

Cons

Tracksmart is great the only thing I would change is the the way the 40hr week is split up. Once it's submitted you can't go back.

Review Source: Capterra

Jenny from A/R Funding

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

We use TrackSmart to manage our employees time off.

I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.

Pros

It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

Cons

The program doesn't link with Outlook so when I approve someone's time off, I have to go to the Executive's calendar and put it there as well. It would be great if they would link. The other problem is that the employees can only see that another employee's name is on a date, not if they're taking the whole day or just two hours for a doctors appointment.

Review Source: Capterra

angie from Biztek Solutions, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

easiest app on the market so far

Pros

Very easy to track punches when employees are working remotely or out in the field. Also includes mileage!

Cons

When clocking out for lunch, unable to see what time you punched out. It would also be nice to see after the punch how long you worked that day.

Review Source: Capterra

Angela from Association for the Study of African American Life & History

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Easy to use

Pros

This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.

Cons

The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.

Review Source: Capterra

Tammy from Blue Dolphin Screenprint & Emb

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

TrackSmart Attendance

It's a great place to enter all my employees and keep tracking of who is here and who is not and why.

Pros

Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

Cons

Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it.

Review Source: Capterra

Angela from Association for the Study of African American Life and History

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Track smart is awesome, my company has been using it for 3 years now.

Pros

What i like most about the track smart software is it is extremely easy to navigate. Users in the office do not have any issues recording their time

Cons

The least thing I find less admirable about the tracksmart software is the way the overtime is calculated

Review Source: Capterra

Displaying 1 - 20 of 222 reviews