The only con is that some Spanish speaking officers complain about the language on their device.

Panic button being set off accidently at all hours. Complaint from users is the panic button is to big.

They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five.

The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.

No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant.

The software after several became increasingly more buggy and worked on fewer and fewer devices making it extremely difficult to control costs.

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

We love to know where our staff is and if they are doing what they are supposed to be doing. And staff loves the aspect of eliminating paper reporting.

Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful.

The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague.

Very effective software when trying to report and log activities and reports, as well as time stamps.

TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite.

The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine.

The best thing about this software is that it is mostly set it and forget it. Fill out client information, along with emails and time to send reports and all property reports get sent out reliably.

The scheduling part was easy to use. The rest of the product needs lots of work.

The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status.

I have had glitches that have not been solved, and I have had some irritated employee's because of it.

Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it.

Sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite.

I like the ease of use from the HR perspective and the ability to see exactly what the employee sees within the system when trying to help them.

Honestly, the thing that makes isolved worth it is their customer service. They are quick to respond to issues that come up and are always happy to help.

It cost more money to have iSolved than it would (including risk) of having paper time cards.

We had been with Paychoice, then Sage, then Isolved. Launch was terrible with no help.

None of that matters if no one can help when a problem arises.

Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn.

The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password.

I solved is a great HRIS tool to integrate and streamline hiring, onboarding, payroll and benefits all in you place.

I am very pleased and feel I am getting a great value for my money.

It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another.

Basically, we were never able to use the product but were required to pay for an entire year.

That we are able to put our employees information into, so it stores it safely.

How complicated to run reports, how difficult it was for employees to use.

They completely ignored this request, not responding to it at all.

Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company.

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

We love that the iSolved platform integrates HR/PR functions and that employees and supervisors are empowered to make basic selections/entries.

ISolved is a great system and I love that there are new updates all the time.

The software is robust enough to create and manage all of your employee benefits.

Great option if you are looking for a software focused on HR and benefits without payroll.

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

ISolved has been a great help and definitely keeps our business organized.

I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Our payroll company was bought by iSolved this past year & the transition was a NIGHTMARE. We have already transitioned to a new company because their customer service is horrendous.

Months with various tax issues and no follow up costing us fines with a neighboring state. We have wasted so much time just trying to get people to call or email us back.

The contract only allows a small window to cancel the service. If you miss your window, you will be paying for an entire additional year.

ISolved lends well to quick and efficient implementations. The Payroll processing component is user friendly (for the most part) and helps our clients streamline their payroll processes.

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Saying you need to authenticate yourself after working for 3-4 weeks. Very frustrating and time consuming.

The software is difficult to use on a smartphone.

Have to login multiple times to access my payroll. Waste of my time and very frustrating.

Not easy at all to transfer my records from their system to my system when you leave their company.

My accountant is completely baffled at the poor job they have done- the mistakes are simply inexcuseable.

One of my biggest problems has been billing. I was charged 800.00 in one month for two payroll runs.

US Dollar

TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.


TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.


For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.



LongDescription

Real Time Analytics

Employee Management

Messaging

Safety Incident Management

Invoice History

Status Tracking

Recurring/Subscription Billing

Real-time Scheduling

Security Management

Time Tracking

Customizable Reports

Vacation/Leave Tracking

Schedule Distribution

Alarm Management

Dispatch Management

Shift Swapping

Watch List

Real-Time Monitoring

Contract/License Management

Financial Management

Electronic Signature

Project Billing

Group Scheduling

Variable Workforce

Attendance Tracking

Timesheet Management

Customizable Invoices

Customer Database

Registration Management

Resource Management

Job Management

Pre-Registration

Labor Forecasting

Scheduling

Multi-Location

Self Service Portal

Badge Management

Hourly Billing

File Storage

Multi-Currency

Mobile Access

Online Invoicing

Skills Tracking

Compliance Management

ID Scanning

Real Time Data

Performance Metrics

Routing

Billing Portal

Vendor Management

Training Management

Maintenance Management

Tax Calculation

Client Portal

Real-Time Notifications

Service History

Time & Attendance

Real-Time Updates

For Schools

Residential Properties

Budgeting/Forecasting

Time Off Management

Activity Dashboard

Inspection Management

Alerts/Notifications

Employee Database

Reporting & Statistics

Multi-Country

Invoice Creation

Visitor Tracking

Automated Scheduling

Event Management

Work Order Management

Visitor Management

Billing & Invoicing

Accounting Integration

Audit Management

Facility Scheduling

Reporting/Analytics

Commercial Properties

Contact Database

Payroll Reporting

Employee Scheduling

Online Time Clock

Payroll Management

Customizable Forms

Incident Management

Multi-State

Investigation Management

Location Tracking

Contingency Billing

Tax Compliance

Direct Deposit

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

TrackTik

In Person

Live Online

Webinars

Documentation

Videos

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.

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