UniFocus Software

4.42 / 5 (43)

Our advisors have recommended this product 6 times in the last 30 days

About UniFocus

UniFocus is an innovator in workforce management and optimization. Connecting powerful, real-time business insights across labor management, time & attendance, guest satisfaction, and employee engagement solutions ensures operators maximize the operating asset value.

Impactful workforce optimization happens when operators are equipped with real-time labor forecasting, budgeting, execution, employee and guest insights.

Your workforce is your business’s key differentiating factor. They deliver on your experience standards and guest expectations. They are your biggest asset, and likely your biggest controllable cost. Workforce optimization is more than just scheduling or labor management – it’s where efficiency and compliance meet service.

Many la...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

43 Reviews of UniFocus

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(11)

11

3 stars

(4)

4

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

July 2021

Nikki from Dimension Development

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

July 2021

Meets all of our needs

The system is much easier to use than our previous system. It has better reporting, and easier for employees to understand their time, and see their shifts, corrections, etc.

Pros

Ease of manager's entering schedules, correcting any employee clock in errors and reporting. The reporting and forecasting tools are an important part of our day to day operations, and allows our managers to easily schedule according to anticipated business levels.

Cons

Maybe I'm doing something wrong, but I wish I didn't have to go in and out of the tabs/screens so often. I wish they would retain all functionality (keep the gear on the screen) so once you correct something, you don't have to go completely out of the tab, and then reopen it in order to export time.

Reasons for Choosing UniFocus

Corporate decision

Reasons for Switching to UniFocus

Corporate decision.

July 2021

RodNey from Hilton Indianapolis

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2021

Solid platform for time management

Pros

Time clocks and labor management synergy

Cons

Many of the reports are very difficult to use for the purpose we need them to be used for.

Reasons for Switching to UniFocus

Corporate directed

Response from UniFocus

Replied July 2021

RodNey, thank you for your review. We would like to review the reports with you. Also, the Labor Dashboard is dynamic and may suit your needs as well. Please contact us at prmteam@unifocus.com and we will review our reporting options with you.

July 2021

Jean from Fairmont Jasper Park Lodge

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

July 2021

Bring Back Shift View

Pros

Shift view in the past was an awesome time saver which unfortunately has been removed with the new upgrades, bring it back. Make the setup so it fits on one screen please

Cons

Since the upgrade staff and shift do not fit on one screen. BRING BACK SHIFT VIEW, this is how I set up the week, then fill the shift. The upgrade has somehow managed to make this a longer process then it once was. Bring back the binocular view, so I can set a colleague up for the entire week. Old setup was much faster.

Response from UniFocus

Replied July 2021

Thank you for your review and comments. The binocular view is available in the dropdown when you right click on the employee name. You can also add and drop shifts when you select the open shifts field on the day you want to schedule. Please reach out to this reply and I will be most happy to schedule a session to show you the options as they are built in version 10. -Regards Eddie Hartmann prmteam@unifocus.com

July 2021

Anissia from The Redbury NY

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

July 2021

Needs improvement

Pros

Not a fan of the software. The software is not the most intuitive.

Cons

Not a fan of the software. It is not sync with ADP. The benefit calculations for PTO aren't available. Specialized reports are not easily avail.

Reasons for Choosing UniFocus

Was not my choice to go with Unifocus.

Response from UniFocus

Replied July 2021

Anissia, thank you for taking the time to respond. We strive to provide the best solutions for our partners. We interface well with other systems and would like to discuss your benefits issue and specialized reports. We have a large library of reports that may accommodate. Please reach out to us at prmteam@unifocus.com and we will be happy to help find a solution for you promptly.

July 2021

Linda from Verrado Golf Club

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

July 2021

Overall, a good product

Support helps on day to day issues, but not as great on the bigger issues. I'm just a local user and the admin for my property - our Corporate office deals with the issues. Many things to like about Unifocus but not being able to get rid of old employees is an ongoing annoyance. We've given up on trying to fix it.

Pros

I like the fact that this software can ensure we never pay less than minimum wage for a tipped employee. I like the fact that we set a rule for holiday pay and the software is able to execute that properly. I like the AUDIT tab so we can see who is touching the timecard and the Job Summary tab

Cons

The reporting feature is less than ideal because the system can't deal with employees having multiple jobs in multiple companies. When we terminate people from the system, mysteriously, they pop back up onto the system. This is the worst problem with Unifocus.

Reasons for Choosing UniFocus

I was not in on the decision making at that time.

Response from UniFocus

Replied July 2021

Thank you Linda for your response. We would definitely like the opportunity to discuss your comment regarding employees with multiple jobs. This may be easily remedied. Employees should be deactivated through your interface. Again, please contact us at prmteam@unifocus.com as we can get this issue corrected.