VidCruiter is a cloud-based applicant tracking solution that helps businesses across various industries manage their recruitment operations.

VidCruiter allows users to conduct video interviews which helps them to assess candidates based on qualitative data. Users can decide the number of questions to be asked during the video interview and give candidates an option to re-record their answers.Multiple interviewers can participate in an interview and the solution's structured workflow allows them to keep the process uniform for multiple candidates. It also provides users functionalities to share their computer screens during the interview process.

Company branding, private chat during interviews, interview playback and mobile interviewing via applications for iOS and Android devices are other features offered by the solution.

Support is offered via phone, email and other online resources.



73 Reviews of VidCruiter

Overall rating

4.49 / 5 stars

Filters:

Showing 1 - 20 of 73 reviews

December 2018

Catherine from UW Platteville

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

The Next Best Interview Tool

Pros

This software makes video interviewing the easiest thing in the world and provides a wide range of functionality.

Cons

Nothing is perfect; there are little bugs here and there that could use some fixing, but otherwise not much else to complain about.

December 2018

Erin from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

VidCruiter Review

Pros

VidCruiter has cut the initial interview stage of our recruitment process in half! This software integrated with our ATS, and with a click of a button we are able to send a customized email invite, complete with a link, to their own video interview! Each applicant is able to submit their video responses when it works best with their schedule, and the recruiters are notified as the videos are completed. These videos can be rated so the candidates receive a score, thus quantifying the process. The set up and configuration was a breeze to use, and we are able to customize and make updates as our process updates as well. I would recommend to those looking to cut down on their interview process timeline, and improve the candidate experience as well!

Cons

While the system does configure with different software and devices, sometimes there are glitches that cause applicants to lose the ability to complete the video response - especially when the program is set to only accept one answer.

December 2018

Roland from Nickel Keynesbury

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fantastic Customer Service.

Pros

Saves Tremendous time. Great program for profiling prospective applicant. this has helped and enabled us to efficiently and effectively screen applicant and hire qualified candidates i must commend your fantastic support Team. they are very responsive. Bravo to all of them.

Cons

not much cons at all as am continually enjoying this fantastic program with great customer service personnel always at you back and call ready to assist you. i believe reporting can be enhanced. aside that great program with great support team.

December 2018

Camera from Advantage Communications Inc

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Associate Recruiter

It's a very helpful software to use for work. Simple.

Pros

It's easy to use. You can always categorize things and do easy searches by different sort categorizes too.

Cons

It breaks down too often.
When you sign in else where it logs you out of where you were before.

Response from VidCruiter of VidCruiter

Replied December 2018

Hello Camera, Thank you for the feedback. We're glad that your overall experience has been great. In the past 12 months, our uptime was 99.99%, so we're unsure what breakdowns that you experienced. Feel free to reach out to our Client Success Team to discuss any specific times in more detail. Our goal is to ensure that every user has a seamless experience. We understand that it may be inconvenient when you can't log in concurrently from two separate devices, but this an important part of us offering the industry's highest security standards. Security is a top priority at VidCruiter, which is why measures like this have been implemented. This feature is a great way to prevent someone from using your credentials to perform malicious activities. We also offer clients unlimited user licenses so that users never have to share a login and conflict with each other. Again, feel free to reach out to us if you would like additional help with setting up users and permissions.

November 2018

Noeline from Advantage Communication

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Vidcruiter

it was overall a good experience, it is very efficient

Pros

it is easy and simple to use, everything is at your finger tips

Cons

its filters new applicants, it needs to show the applicants scores on the front page and it needs an fired button

Response from VidCruiter of VidCruiter

Replied November 2018

Hello Noeline, Thank you for the great feedback. We are glad to see that you have found the system easy to use. It is important to note that the filtering parameters were set up based on your organization's desired requirements. If applicants are getting excessively filtered, you can adjust the settings at any time. There are also multiple locations for you to quickly access the candidates' scores. Feel free to reach out to our Client Success Team via phone, email, or the built-in chat if you would like us to show you all of them. Finally, we have multiple options for you to track applicants that were fired. Again, feel free to reach out to us at any time if you want help getting this set up for any of your positions.

September 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

VidCruiter Review

I think VidCruiter is easier than other video interview software that is used by the State of Oregon. Though it takes a bit to learn it, I much prefer this application over any of the others I have seen. It is also cost efficient making it affordable for organizations with a limited budget to purchase.

Pros

I like the following features:
1. Customized video templates
2. Recruiter ability to download documents
3. Candidate ability to upload documents
4. Recruiter ability to determine the length of the recording, the number of tries and the preparation time
5. Recruiter ability to set the application to private, thus disabling the video access to applicants who aren't timely
6. Customer support is awesome. Always accessible and timely.
7. Interviewees can view themselves as they interview. I have done video interviews where I am unable to see anything but a black screen. It's weird.

Cons

VidCruiter wasn't the easiest software to learn, however, compared to other video interviewing software that other state agencies use, I like VidCruiter the best from both a recruiter and an interviewee perspective.

It seems that every time I change my password, I have issues with the application recognizing the new password and I get locked out.

I would like to see the ability to add to an interview module incrementally. As it stands, each time I have new candidates for the same recruitment, I have to create another position with a different number.

Sometimes I have to send the invitations to rate several times before the rater receives the email.

Response from VidCruiter of VidCruiter

Replied September 2018

Thank you for the review. We are glad to see that you are taking advantage of multiple features. The password issue that you mentioned seems to be a result of your browser not updating your saved passwords. To avoid getting locked out in, we recommend that you verify that the correct password is being saved within your browser. Having to create a new position for each candidate is not a requirement of our system. We recommend that you arrange a call with your dedicated Client Success Manager so that they can help you set up a better process for adding interview modules incrementally. It also sounds like we should arrange a quick call with your IT team to prevent your firewalls from blocking the rating invitations. Stricter security measures are common with our state agency clients, so we often have to coordinate with their IT teams. Feel free to reach out to us directly if you have any other concerns. Our goal is to provide every user with the best experience.

May 2018

Mike from Dragonfly Ltd

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Good platform with some issues

Customer service is generally prompt and helpful. Better to ask the team than your specific contact.

Pros

The customisation of the roles, scores & weighting and positions are all fairly good.
Analytics can be useful.

Cons

Some features and processes don't feel intuitive or logical.
This makes somethings hard to design and/or implement.

February 2018

Roxine from ADVANTAGE COMMUNICATIONS INC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

February 2018

Not very interesting or engaging

Recruiting has been made easier with Vidcruiter.

Pros

I found Vidcruiter to be a novel concept and a helpful element o the recruiting process to an extent.

Response from VidCruiter of VidCruiter

Replied March 2018

Hello Roxine, It's unfortunate to see your ratings for Ease of Use, Features & Functionality, and Value for Money considering that we have 7 other reviews from your organization giving us extremely positive reviews. We strive for 100% satisfaction from all of our clients' users, so please let one of your Client Success Managers know how you feel like we can improve. We are proud to offer everything that you see at https://vidcruiter.com/client-experience/ to each of our clients and know that you won't find the same value for the price that your organization is paying anywhere else. I know that your Client Success Managers currently have 2 calls a week with your team to enhance your organization's recruitment process and our team is building 20 custom features based on your organization's requests. We will do everything in our power to ensure that you have the same positive experience as your colleagues, so please let us know how we can help make that happen.

February 2018

Andrew from Advantage Communications Inc

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Quite easy to use and functional

Pros

Its user friendly, functional, technically sound and applicable. I especially, like the feature for uploading of resume and application letters. Additionally, the live interviews hyperlink and notes are also good.

Response from VidCruiter of VidCruiter

Replied March 2018

Hello Andrew, We are glad to hear that you have found our platform easy to use. It is also great to know that you have been able to take advantage of some of our great features. As always, we appreciate your feedback and look forward to continually improving your recruitment process together.

February 2018

Christopher from KIPP Memphis

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Vidcruiter is a helpful tool that offer amazing features.

Pros

Vidcruiter has great, responsive customer service. The software ultimately does save time with our on-boarding process.

Cons

because it is not very user friendly, it does not inspire user to take full advantage of its capability

Response from VidCruiter of VidCruiter

Replied February 2018

Hi Christopher, We are glad to hear that our platform is saving you time and that our customer service has been great. It's important to note that you have access to unlimited training sessions to ensure that you are fully trained to take full advantage of your platform. Our Client Success team would be more than happy to schedule more training with you to help you overcome any lingering concerns. Please feel free to reach out to the Client Success team through the platforms built-in chat feature, by email, or phone to get something set up.

February 2018

Chaude from University of Hawaii, SPED

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

My experience has been great!

Pros

The idea of it and how it is so handy and convenient. This program is very adaptable though. I also like the support we are given both from a student and administrative level.

Cons

It's not always suitable to our needs as we don't use it for hiring. However, I think we are making and exploring new options.

January 2018

Michael from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Made our recruiting easier!

Pros

What I like most about VidCruiter is that they offers so many options to customize each of the video interviews you setup in the system for all the positions you are interviewing for as a company. For example, you can customize prep time, response time, amount of re-records, and the types of questions (typed short answer, video response, multiple choice, etc.) for each of the interview questions you have for your positions. Additionally, VidCruiter offers an audio recording option for those without the resources to complete a video interview or for those with disabilities.

Cons

What I like least about VidCruiter is that the standard reporting options are fairly limited during implementation. Also, as a video interviewing provider, VidCruiter lacks some of the features such as facial recognition that is available with some of the larger providers.

December 2017

Nichola from Advantage Communications

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

VidCruiter is easy to use, time efficient (saves time) and allow user to make more informed decision

Quality candidates have been selected through the testing that Vidcruiter has and we are able to screen applicants better.

Pros

The ability to easily use the software. There are many features that assist in the hiring process.

Cons

Software not able to block applicants who apply with more than one emails.
Some test scores has to be manually scored.

Response from VidCruiter of VidCruiter

Replied December 2017

Hello Nichola, Thank you for the feedback. We are glad to hear that we have been able to save you time, and have helped you make more informed decisions. Our system can automatically block applicants that use the same email, but there are also quick ways to identify applicants that use a different email address. Having to manually enter test scores may mean that your process is not fully optimized in the system. Likely, there is another way of capturing scores that would prevent you from having to enter them manually. I will pass on your comments to your Customer Success Managers but feel to also reach out to them at any time if you want to find out how we can prevent the cons that you mentioned. Thanks again!

December 2017

Terry-Ann from Advantage Communication

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Best ATS I ever used

I can really go paperless.

Pros

I can add unlimited amount of position in this system, I can add pictures to the system, I can send a delayed email to candidates, I can send report on each product, This is linked with out payroll department.

Cons

Not being able to blacklist a candidate, not being able to have the question rotate, our evaluation not being scored individually (but this is being worked on).

November 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

I've really enjoyed using VidCruiter. They make one of the biggest buckets of my work faster.

Pros

I like the accessibility of the videos and that I can even do reference checks with them. It makes my job so much easier and faster.

Cons

The aesthetics aren't always great. It can look a bit "bleh" and doesn't look like it's as tech advanced as it actually is.

September 2017

Karen from Advantage Communications

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

It provided the structure which was lacking prior to it's implementation

It is very dependable and I do enjoy the ease of use

Pros

Ease of use and dependability, it has made the process so easy and anytime something has to be changed, it is a seamless process

Cons

I really haven't really found anything that was frustrating, or that was unable to be corrected easily.

June 2017

Anthony from Mastery Charter Schools

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

A great way to learn more about candidates (and their investment in our process)!

I've had nothing but incredible support from the VidCruiter team! They've worked with me to find personalized solutions for our hiring processes and have been a real joy to work with!

Pros

VidCruiter allows our recruiters to get strong, additional data points on applicants before investing too much time on a candidate. This ultimately means we can pass better files on to hiring managers. I also believe that the ease with which candidates use the platform increases their confidence in our organization as talent-minded.

Cons

In order to use the product in the most effective way possible I do need to have a strong organizational system to manage it. Our version doesn't sync neatly with our applicant tracking system.

April 2017

TSE THENG from Digi-X

Company Size: 1,001-5,000 employees


Ease-of-use

1 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2017

Not User Friendly

Pros

Customizable to the organization's requirements
Many functions available
Great customer support available

Cons

Slow server
Complicated to use
Poor user interface and experience
Hard to learn
Did not think through on the user journey

Response from Kyle of VidCruiter

Replied May 2017

Tse, Sean here wanting to personally respond to your comment as your reviews and feedback are extremely important to us here at VidCruiter. As you may or may not know, we offer unlimited training and support for all our clients and all their users. The user journey is usually configured to your exact needs by an Expert here once you go through your first 3 or 4 training classes. It appears not all team members opted to attend our training classes and this could have caused a varied experience per user. Since you raised the server speed concerns with us, we have increased our server capacity in Malaysia. With this improvement, your speed issue has been resolved as we now have auto-scaling servers. Again, I apologize, and if you email me directly, I will ensure to either extend your contract for free or add-on additional products for free to ensure you have 100% satisfaction with our products and tools. Warmest Regards, Sean.

February 2017

Chaude from University of Hawaii at Manoa

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Great product

VidCruiter is very supportive and quick. They also are flexible and easy to work with. The system is new for us but is saving us so much time. This has been a quick and yet worthwhile system for us.

Pros

The support team is awesome. They are able to customize platforms for our specific needs.

Cons

We've had to do some work arounds but it is our first time so it's good for our needs.

February 2017

Ram from IT Convergence

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Lead- Talent Acquisition

Good use for remote & sales interviews. We have continuously using vidrecruiter & obtain great use & results.

Pros

Good Quality

Cons

never find any