VidCruiter Software

4.51 / 5 (76)

Our advisors have recommended this product 4 times in the last 30 days

About VidCruiter


VidInterviewing by VidCruiter is a video interviewing platform that offers pre-recorded and live video interviewing that can be customized to meet any recruitment scenario and has helped companies of all sizes find better quality applicants in a faster and more cost-effective way. 

VidCruiter allows users to conduct video interviews which helps them to assess candidates based on qualitative data. Users can decide the number of questions to be asked during the video interview and give candidates an option to re-record their answers.Multiple interviewers can participate in an interview and the solution's structured workflow allows them to keep the process uniform for multiple candidates. It also provides users functionalities to share their computer screens during the interview process.

Company branding, private chat during interviews, interview playback and mobile interviewing via applications for iOS and Android devices are other features offered by the solution.

Support is offered via phone, email and other online resources.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

76 Reviews of VidCruiter

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(43)

4 stars

(29)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 76 reviews

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September 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

VidCruiter Review

I think VidCruiter is easier than other video interview software that is used by the State of Oregon. Though it takes a bit to learn it, I much prefer this application over any of the others I have seen. It is also cost efficient making it affordable for organizations with a limited budget to purchase.

Pros

I like the following features:
1. Customized video templates
2. Recruiter ability to download documents
3. Candidate ability to upload documents
4. Recruiter ability to determine the length of the recording, the number of tries and the preparation time
5. Recruiter ability to set the application to private, thus disabling the video access to applicants who aren't timely
6. Customer support is awesome. Always accessible and timely.
7. Interviewees can view themselves as they interview. I have done video interviews where I am unable to see anything but a black screen. It's weird.

Cons

VidCruiter wasn't the easiest software to learn, however, compared to other video interviewing software that other state agencies use, I like VidCruiter the best from both a recruiter and an interviewee perspective.

It seems that every time I change my password, I have issues with the application recognizing the new password and I get locked out.

I would like to see the ability to add to an interview module incrementally. As it stands, each time I have new candidates for the same recruitment, I have to create another position with a different number.

Sometimes I have to send the invitations to rate several times before the rater receives the email.

Response from VidCruiter

Replied September 2018

Thank you for the review. We are glad to see that you are taking advantage of multiple features. The password issue that you mentioned seems to be a result of your browser not updating your saved passwords. To avoid getting locked out in, we recommend that you verify that the correct password is being saved within your browser. Having to create a new position for each candidate is not a requirement of our system. We recommend that you arrange a call with your dedicated Client Success Manager so that they can help you set up a better process for adding interview modules incrementally. It also sounds like we should arrange a quick call with your IT team to prevent your firewalls from blocking the rating invitations. Stricter security measures are common with our state agency clients, so we often have to coordinate with their IT teams. Feel free to reach out to us directly if you have any other concerns. Our goal is to provide every user with the best experience.

January 2017

Cyndi from Oregon Health Authority

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2017

VidCruiter Review

The advantages of VidCruiter are the benefits the program gives to our hiring managers. They can review interviews at any time and any place as long as they have an internet connection. They aren't limited to sitting at their desks in their offices watching video interviews when other work needs to be more of a priority. Also, any number of managers can review the same recruitment by sending individual links to them. Managers can also review the interviews by question which allows them to view how each candidate answers a specific question making it much easier for them to grade. On the candidate side of the program, the interview can be set up to allow them to make a few attempts before they finalize each question. In addition, it allows the candidates to view the questions in advance to be able to prepare their answer. We receive mixed reviews from managers. Some don't want to use the program while others are excited to try it out. Our recruiters sell the concept of using the program and communicate the advantages to managers. We have had greater success when we provide more information. The downside to VidCruiter is that it is moderately challenging to learn. Once the program is understood, it's fairly easy to navigate but it takes using the program several times to become familiar with it. The user interface is pretty straightforward. In addition, VidCruiter does not have a user manual to refer to in the event of a question, though customer service is usually available to answer questions as they arise. A user manual would be a nice addition. Also, many applicants opt out of interviewing if they have to do it on video. This would be the case with any video interview program. The agency could be missing out on great candidates if the candidate chooses not to interview. Another challenge for applicants is the availability of a computer with a web cam. Our agency will assist with providing a place for those candidates to interview, however, it is an inconvenience for the candidate. Overall, I think VidCruiter is a good program. We have heard from other agencies that use a different program and have heard that it is much more difficult to navigate. This program specifically requires the candidate to download a separate software program to their computer or phone to be able to connect to the program to interview.

Pros

User interface
Ease of use for the candidates
Ability to have multiple reviewers
Candidates can make more than one attempt at each question
Customer service is great

Cons

Challenging to learn
Candidates may not have access to web cam
Candidates opt out of interviewing if they are required to do it on video

Response from VidCruiter

Replied June 2017

Wow, A big thanks Cyndi for that lengthy review. We appreciate your effort. Yes, once the client gets him or her familiarized with the system, everything will surely work smoothly.

April 2019

Nichola from Advantage Communications Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2019

Vidcruiter Review

Excellent and would recommend other businesses to become acquainted with this application.

Pros

Awesome application to track applicants, candidates and new employees. Love the ability to rate applicants in the system.

Cons

Recently, notice that I am not able to select any positions on the rating tab to access the interview guide.

Response from VidCruiter

Replied April 2019

Hello Nichola, Thank you for the great review! I am glad to see that you are taking full advantage of both our applicant tracking system and the rating system. In terms of losing access to positions in the rating tab, either someone from your team changed the position's status so that you no longer have access or they disabled the position making it ineligible for additional ratings to be captured. If you needed to continue working with a certain position, you can contact one of your system administrators and they can either re-enable the position or change your permission level so that you can access to them again. Feel free to reach out to us via the platform's built in chat feature or contact your dedicated VidCruiter Client Success Manager if you need to determine which System Administrator(s) that you should be reaching out to. We would also be happy to answer any additional questions that you may have.

May 2019

Terry-ann from Advantage Communications

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Vidcruiter

I can use this software to service two different countries. Canada and the Caribbean. I can give other members of the company access to the applicant information without giving them full access to the software.

Pros

Once I post a position here it is posted on Indeed also.

Cons

Not being able to do a word search from the resume collected.

Response from VidCruiter

Replied May 2019

Hello Terry-Ann, Thank you for the great feedback! We are glad to see that you have been able to leverage our platform for your international hiring needs. It is also awesome to see that you are effectively using the restricted access sharing options to securely share candidate information within your organization. Our platform does have a resume parsing feature that will allow you to search through resumes for specific keywords. We would be more than happy to train you on how to take advantage of this feature. Feel free to reach out to your dedicated Client Success Manager or use the built-in chat feature to coordinate a training with a member of our team. Also feel free to reach out to us at anytime if have additional questions. Thank you again for the great review!

May 2019

Steve from Skadden

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Excellent Product

Pros

· Automatically schedule the interview
· Multiple Interviewers at the same time including crucial team members in the process
· Private chat between interviewers to stay coordinated during the interview
· Talk for as Long as You Want
· Record the interview and tag a section for future review
· Your Company Branding on the Screen
· Mobile Interviewing with VidLive for iOS and Android
· No need to download any software on your PC or tablet

Cons

No local office in NYC which is really not an issue since they are always available.

Response from VidCruiter

Replied May 2019

Hello Steve, Thank you for the amazing review! It's great to see when clients can take full advantage of our automated scheduling and live video interviewing solutions and make their lives easier. As much as we'd enjoy to be right next door, we are glad that you have still been able to quickly get the assistance that you need. Next time a member of our team is in NYC, we will make sure that they stop by for an in-person visit. Regards,

November 2018

Noeline from Advantage Communication

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Vidcruiter

it was overall a good experience, it is very efficient

Pros

it is easy and simple to use, everything is at your finger tips

Cons

its filters new applicants, it needs to show the applicants scores on the front page and it needs an fired button

Response from VidCruiter

Replied November 2018

Hello Noeline, Thank you for the great feedback. We are glad to see that you have found the system easy to use. It is important to note that the filtering parameters were set up based on your organization's desired requirements. If applicants are getting excessively filtered, you can adjust the settings at any time. There are also multiple locations for you to quickly access the candidates' scores. Feel free to reach out to our Client Success Team via phone, email, or the built-in chat if you would like us to show you all of them. Finally, we have multiple options for you to track applicants that were fired. Again, feel free to reach out to us at any time if you want help getting this set up for any of your positions.

June 2015

Jonathan from KIPP Chicago Schools

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

June 2015

VidCruiter has become indispensable.

For the most part, candidates report VidCruiter is easy to use. There are of course issues with platforms and software every now and then, but these are a minority of cases, and customer support is so excellent that I don't feel these cases are a detriment to our hiring goals. Every case is solved expediently. I especially appreciate that customer support will call my candidates directly, so the responsibility for solving the issue is on VidCruiter and not my candidates or me. In this arena, Remy deserves praise. When I call for help, he almost always answers the phone, and when he doesn't, I get a return call promptly. He's always courteous and clear, even when my questions belie human error or lack of understanding on my part. Principals love VidCruiter, specifically the video interview and the references. 1. Video interview -- Last year, our initial screen was a phone screen conducted by me. I would share my notes and ratings with our five principals for them to decide whether they wanted to use their limited and precious time to schedule a phone interview. This year, we use the VidCruiter video interview in place of the initial phone screen. My principals report that they feel much more confident moving forward to phone interviews based on the video interview. They also report that there have been far fewer "dud" phone interviews this year than last year, meaning the video interview has provided far more useful information than our phone screens last year. 2. References -- Last year, one of the principals would call each reference, take notes, and share written notes with the other principals. This year, all 5 principals can read each reference's words directly. The potency of the references is greatly augmented. Also, I'm able to ensure that all references have been collected by a certain date/time, so we're able to make hiring decisions much more quickly than before, when we had to wait to catch references on the phone.

Response from VidCruiter

Replied April 2016

Thanks for the feedback. I know we fixed all the issues you had before and I hope we are providing you with a great hiring experience. We appreciate your feedback as always.

December 2018

Erin from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2018

VidCruiter Review

Pros

VidCruiter has cut the initial interview stage of our recruitment process in half! This software integrated with our ATS, and with a click of a button we are able to send a customized email invite, complete with a link, to their own video interview! Each applicant is able to submit their video responses when it works best with their schedule, and the recruiters are notified as the videos are completed. These videos can be rated so the candidates receive a score, thus quantifying the process. The set up and configuration was a breeze to use, and we are able to customize and make updates as our process updates as well. I would recommend to those looking to cut down on their interview process timeline, and improve the candidate experience as well!

Cons

While the system does configure with different software and devices, sometimes there are glitches that cause applicants to lose the ability to complete the video response - especially when the program is set to only accept one answer.

February 2017

Tracy from Miratel

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Great software, very user-friendly!

The VidCruiter software has significantly helped us streamline our recruiting initiatives. The product design allows complete customization of the entire application process. VidCruiter has enabled us to efficiently screen thousands of applicants and hire qualified candidates. The support team at VidCruiter are both helpful and responsive. Highly recommended!

Pros

Extremely easy to use. Saves time and money.

Cons

Reporting options could be enhanced.

Response from VidCruiter

Replied June 2017

Hello Tracy, we're very happy to hear that you're enjoying our product and are even willing to recommend us! Customization has always been a high priority at VidCruiter and we're glad that you're taking advantage of this. Thank you for your input on our reporting system, we continuously seek ways to improve our software.

October 2016

Stephanie from Liberty Mutual Insurance

Company Size: 10,000+ employees


Ease-of-use

5.0