




Company info





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.
Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.
Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that ...
Company info
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2020
Tracy from Serene Accounting
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Wagepoint to the rescue
Great customer service and easy use of product.
Pros
As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.
Cons
Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.
Reasons for Choosing Wagepoint
we were already familiar with Wagepoint, and we wanted to standardize a process throughout our clients.
Reasons for Switching to Wagepoint
We did not want to be responsible for the source deduction payments on a monthly basis.
Response from Wagepoint
Replied February 2020
Hi Tracy, Thanks for the great review. Your feedback on the reports will be shared with the team. Michelle
July 2019
Kaitlen from Jade Consulting
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Must Use Payroll Software
Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet.
Pros
Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!
Cons
Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.
Reasons for Choosing Wagepoint
Payment Evolution doesn't have the ability to remit ROEs on your behalf or T4s.
Reasons for Switching to Wagepoint
More user-friendly and better functionality.
February 2021
Denise from DWI PC
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Wagepoint is my go to for payroll
Terrific Canadian company - happy to have them in my tech stack!
Pros
Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great
Cons
The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments
Reasons for Choosing Wagepoint
Wagepoint is easy to use and economical
Reasons for Switching to Wagepoint
QBO payroll had many issues and I needed an alternative
July 2019
Jason from Green Essentials
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2019
Waste of Time and Money
Run away!
Pros
It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.
Cons
We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.
Response from Wagepoint
Replied July 2019
Hi Jason, I'm sorry to hear that you didn't have a good experience while getting set up with Wagepoint. As a payroll company, we are required to put all prospective customers through rigorous screening before we can do business with them. While we're attempting to better our processes, there are times when legitimate companies get caught in the risk filters. This might be the case with your company. Unfortunately, as a company policy, we cannot override those decisions. I understand your frustration and I'm sorry that we couldn't work with your business. Sincerely, Shrad Rao, Wagepoint CEO
December 2020
Isaac from Accuworth Consulting Group
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Very pleased
I have been very pleased with the level of support I have received. In particular, Wagepoint did a great job solving an issue after the recent transition in November 2020 out of "QBO advanced payroll."
Pros
I am grateful for the automatic export of journal entries to QBO and the employee classing features which help a lot with management accounting and generating reports.
Cons
The setup is a bit challenging and the price is a bit steep for my smaller clients.
Reasons for Switching to Wagepoint
In particular, we made the switch since Wagepoint better integrates with QBO.