Company info
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8What is Wagepoint?
Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.
Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.
Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that ...
167 Reviews of Wagepoint
Average User Ratings
Overall
4.67 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2020
Tracy from Serene Accounting
Verified Reviewer
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Wagepoint to the rescue
Great customer service and easy use of product.
Pros
As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.
Cons
Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.
Reasons for Choosing Wagepoint
we were already familiar with Wagepoint, and we wanted to standardize a process throughout our clients.
Response from Wagepoint
Replied February 2020
Hi Tracy, Thanks for the great review. Your feedback on the reports will be shared with the team. Michelle
November 2019
Gerry from Priority Business Solutions
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Service Extraordinaire!
The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand.
Pros
Wagepoint is very user-friendly and intuitive.
Cons
Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.
Reasons for Choosing Wagepoint
Comparing various similar products Wagepoint was the best bang for our clients' hard-earned dollars. Right from the original discussions about the benefits of Wagepoint I was impressed with the quality of people and their knowledgeable responses to any questions and concerns we had.
Response from Wagepoint
Replied November 2019
Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika
June 2020
Phil from SALAS Inc
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2020
WagePoint Satisfied
The support teams are fantastic! Timely, personal interactions. WagePoint's ability to respond to the coronavirus government programs and processing of ROE's was impressive!
Pros
Remittances to CRA ROE submissions T4's
Cons
Best practice needed to integrate with QBO for benefit deductions, vacation pay accruals, other miscellaneous deductions.
Response from Wagepoint
Replied June 2020
Hi Phil, Thank you so much for the kind words. It's a pleasure having you as a partner as well! -Michelle (Marketing & Relationship Manager)
July 2019
Jason from Green Essentials
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2019
Waste of Time and Money
Run away!
Pros
It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.
Cons
We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.
Response from Wagepoint
Replied July 2019
Hi Jason, I'm sorry to hear that you didn't have a good experience while getting set up with Wagepoint. As a payroll company, we are required to put all prospective customers through rigorous screening before we can do business with them. While we're attempting to better our processes, there are times when legitimate companies get caught in the risk filters. This might be the case with your company. Unfortunately, as a company policy, we cannot override those decisions. I understand your frustration and I'm sorry that we couldn't work with your business. Sincerely, Shrad Rao, Wagepoint CEO
October 2019
Markus from Bookkeeping by Markus
Company Size: 1 employee
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Wagepoint Rocks!
I very much enjoy Wagepoint - and if there's any struggles or questions, the support team is a quick email away. Their support team finds you the answer and actually helps you, which is why I didn't bother using QBO's built-in payroll... Their support team is nowhere near as helpful as Wagepoint's.
Pros
Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease. The auto source deduction remittances have also been a huge life saver - less things to worry about!
Cons
If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!
