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Wagepoint software

89 reviews(5.0/5)
89 reviews(5.0/5)

Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.

Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.

Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that are on different pay schedules.

Wagepoint offers “Switch It” feature, wherein organizations switch over the existing payroll system to their own. Services are offered on a daily basis that includes support via phone, email and through other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

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89 Reviews of Wagepoint

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  • Kiran from Lokafy Inc.

    June 2018

    Simple and Effective, Exactly what you need from a Payroll System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it takes care of everything for me, remittances to CRA, vacation, ROE, even covers contractor payment (including generating the contractor tax forms). I looked at other payroll solutions but they came up short in one way or another. I was completely new to Payroll, and every time I called, I was able to reach someone knowledgable who guided me at every step of the way. I've already recommended Wagepoint to 3 other founders. There's a lot to do as a startup founder, so it's nice that Wagepoint takes care of a lot of the complexity around Payroll.

    Cons

    I think they could add more features; like managing team schedules, vacation, feedback, etc. I believe they are working on some of these features already. Those would be nice for them to have as optional add-ons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tina from Katal Energy Inc.

    June 2018

    Constantly changing, customer service is sub par

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is attractive and colourful, all back end accounting is done easily and prepared for you. Easy access to the site set up was easy but not easy to customize based on specific needs for different companies.

    Cons

    Customer services takes their time to review support requests, communication lacks from this company, constantly changing the site and functions making it a learning curve every time you run payroll. Some reports needed they don't even have access to

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    June 2018

    Hi Tina, I'm sorry to hear that you have been having issues with support. Would you be open to having a quick call to discuss your issues in more detail? Regards, Leena

  • ravi from Open Access Technologies, Inc.

    May 2018

    Interactive website and easy payroll system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Payroll is managed in a few clicks and it is made so easy to handle by making it so interactive and yet so simple. Customer support answer all the queries of our company very fast.

    Pros

    It is a very simple way to deal with payroll needs. The software does according to the name. If once it is setup the worries are gone and payroll is managed in few clicks. The most important aspect is the customer support which is so ready to help you at any time. They reply so fast to all of the queries.

    Cons

    Some more customization should be permitted and the server should be made a little faster. Still they do tremendous work for us but a little more speed can be expected. Approval for payroll print should be a feature too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great for small business to manage payroll

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All I have to do is login every 2 weeks to put in contractor hours and employee time. Payroll is processed and they automatically deposit into our accounts.

    Cons

    It was difficult to set up. I have no payroll or tax background and I was confused as to what I needed to do to comply with state and federal laws.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Eric from Pareto Business Solutions Inc.

    Number of employees: 2-10 employees

    May 2018

    An experience in frustration and bewilderment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We received no benefit from this software. Instead it was a giant waste of time and effort working with this company.

    Pros

    I do not have any thing good to say about the use of this product. The project was a complete waste of time due to Wagepoint.

    Cons

    We spent about a week and a half getting it setup. We were told we were good to go. An hour later we were told our account was closed, and could not get a reason. Then, in that e-mail chain of being informed we could not use the service, the message was sent to a different company. If a company cannot be trusted to communicate without improperly sending communications to another party, I could not in good faith trust them to handle our employees banking and other personal information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Laura from Side Door

    May 2018

    Once in, incredibly intuitive and easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can do payroll in less than a minute. Also, it protects me from myself by taking the deductions out of my bank account to pay the government, so we don't worry about remitting that separately every month anymore.

    Cons

    It was a little tricky to navigate the setup, but the customer service was incredibly personal, fast and effective.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lynn from Paridon Horticultural Ltd.

    May 2018

    Wagepoint staff are remarkable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the ease in which to enter all my employee data, have my own control over input without depending on a customer service rep to call me and communicate information over the phone.

    Cons

    At this point I don't see any negative aspects. I have not yet tried to input payroll from another area other than my computer at work, so I'm looking forward to trying that out one day.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Hans from Hotel Ambrose

    April 2018

    Great payroll software and service, but could use polish

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love the series that come with the software. Payroll is fast in most cases. Track app is also really cool, but in obvious beta. Really looking forward to it becoming fuller (would be amazing to see scheduling and timesheet management!).

    Customer service is e-mail only, but they are super helpful and thorough.

    Cons

    The whole interface is a bit dated, and for some reason, everything is squished into a small division on a page. Making the window bigger doesn't show extra information. It seems limiting, and the next two issues probably stem from this design choice.

    Paying vacation is a pain. You have to take the accrued vacation, then divide it by their pay, so you can add it to the pay in HOUR format. Why not just have the information available on the main payroll screen and add it as dollar amounts? Strange manual work for a product that is so automatic otherwise.

    Adding tips is a strange too. You have to manually choose to add tips every time. Should be configurable to always show tips column, for example.

    Reports could be more customizable. Like totals for specific time periods.

    Quebec support could be a bit better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    April 2018

    Hi Hans, We are making some design upgrades to the product (estimated release by the end of Q2 2018) that I think will make the process a lot smoother for you. If you are open to it, I'd love to share the designs with you and get your thoughts. Regards, Leena

  • Nicole from Grove City Optical

    April 2018

    Easiest system I've used to date!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Set up is super super easy. Like all new products, I thought it might be difficult but this did not disappoint.

    Cons

    I really have nothing bad to say. It's new for us and customer service has truly been excellent at helping us work through kinks

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    April 2018

    Hi Nicole, Thank you for the kind feedback, and we're happy to hear that you are having a great experience so far. If there's anything we can do to help, please feel free to reach out anytime. Regards, Leena

  • Amanda from Birch Accounting & Tax Services Ltd.

    February 2018

    Hands on support and set up for all my clients, whether they are my first or fifth.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Single login for all client files. The support team is able to respond usually same day or at the latest the next morning. Straight forward processing.

    Cons

    That it won't track advances (issuance and repayments) so I have to manually track to ensure that everyone has repaid.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • GENICE from The Massage Boutique

    January 2018

    Simplicity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that the software is User friendly software. The simplicity of the software makes payroll a cinch.

    Cons

    What I like least about the software is not being able to contact a person directly. Every business should give the customer an opportunity to speak directly to a person.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    January 2018

    Hi Genice, Thank you for your feedback. Unfortunately, at our current size, we don't have the ability to provide dedicated phone support. We have an answering service in place that ensures all customer calls are picked up and converted into support tickets. That said, as our company grows, we will continue to focus on how we can improve the customer experience. Regards, Leena

  • Verified Reviewer

    Number of employees: 11-50 employees

    December 2017

    Amazing experience - great experience for mgm't and employees!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    - simple, quick, easy to use - great "bang for your buck"

    Pros

    - simple, straight-forward, easy to use
    - clean interface
    - easy for employees to login and see paystubs/pay history & change banking info

    Cons

    - no user levels - either employee or admin, without any options in between to enable "approval flows", etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Morjerie from MarketTap Inc.

    Number of employees: 2-10 employees

    September 2017

    Amazingly easy to use and fantastic customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use and setup the payroll for our company so it will be able to grow with us.

    Pros

    The software was very easy to use and the customer service was fantastic. Thanks to my Customer Success Manager, who provided a great customer service experience. With her help and guidance I was able to set up the system, add my employees and get started within a couple of hours. This system is easy to use and essentially follows a step by step process that guides you to complete your payroll. Easy to access reports and very simple to set up the portal for our employees to get their stubs.

    Cons

    There could be some better how to information on site and if all types of income being paid could be visible at the same time on the data entry page would be good.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Chris from Alcielo Capital

    Number of employees: 2-10 employees

    August 2017

    Overall Wagepoint customer service has been top notch!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use, but having someone as knowledgeable and approachable as Darlene supporting it makes all of the difference. Of all of our Firm's vendors, I know I can count on Wagepoint support/Darlene to quickly and painlessly help us solve our issues.

    Cons

    Wagepoint needs to add an automatic e-mail function that advises the user they have successfully submitted payroll (yes, there is a screen that appears immediately after submission, but it would be better if there was an e-mail for my records confirming that you have received my request to process payroll).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    August 2017

    Hi Chris, Thank you for taking the time to share your feedback with us :) A confirmation email is a great idea, and it should be fairly straightforward to implement. I'll be sure to pass this along to our dev team. Regards, Leena

  • Genice from The Massage Boutique

    Number of employees: 2-10 employees

    June 2017

    My experience has been great. Quick responses to my questions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Proper and timely payroll. I plug in the hours and the software does the work

    Pros

    That the software is very User friendly. Every component is straight forward, no guess work involved. I love the promptness of customer service whenever I have questions

    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    June 2017

    Hi Genice, Thank you for your kind feedback, and we also appreciate you taking the time to share this review. We will do our best to continue providing the level of service that you have come to expect from us. Cheers, Leena

  • Krista from Green Brick Labs

    Number of employees: 11-50 employees

    March 2017

    The best choice for a small - medium business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with Wagepoint for almost 3 years now. There are a couple of features that I would like to see added, but otherwise the UI and functionality are quite good. The thing that really sets Wagepoint apart is their customer service. I am always impressed by their attentiveness, accessibility and ability to fix all of my problems!

    Pros

    The customer service and the intuitive UI. I also really appreciate the reminder emails.

    Cons

    I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).

    Review Source: Capterra

    Response: Wagepoint, Wagepoint

    June 2017

    Hi Krista, Thank you for taking the time to share this review. We are actually working on a mid-cycle feature that will prorate the pay based off an employee's hire date, even if they start mid pay period. We'll be sending out an email notice when this feature is released along with some other exciting updates :) It is feedback like yours that helps us improve our product. Thank you for all your support. Cheers, Leena

  • Chris from Engineering Company(Dark Matter)

    March 2017

    Great Product. Great Support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used the product for one year to run my small business and loved it. I then caused myself an issue and used an incorrect date for payroll period. Not only did Wagepoint customer service help me out, they also noticed a mistake I had made with EI payments, and helped me fix that as well.

    Review Source: Capterra

  • Peter from Konectera Inc.

    Number of employees: 11-50 employees

    March 2017

    Payroll for a small office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have 5 employees and this simple tool allows me to run it myself. Bi-weekly payroll, T4 and everything else is presented in a really simple and intuitive portal. One reason why we use it here at SeeHorse is the customer support which is next to none. Peter-CEO

    Pros

    Simple

    Cons

    Could be refreshed to be more polished.

    Review Source: Capterra

  • Matthew from Rustic Canyon Inc.

    Number of employees: 2-10 employees

    December 2016

    Wonderful experience so far as a new user.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm a new user but so far the experience has been wonderful. These guys are very professional and very responsive. Each person I've dealt with has been courteous and knowledgeable. 5 stars so far....

    Pros

    Intuitive, great instructions, super customer support.

    Cons

    None so far.

    Review Source: Capterra

  • Ida from Peerless Accounting Inc.

    Number of employees: 2-10 employees

    October 2016

    My favorite payroll service provider.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used several payroll providers, and so far, Wagepoint is the best. The user interface is extremely user friendly, and training my clients to process their own payroll is a breeze. The customer service too is amazing. Each time I have a question and I email support, someone gets back to me almost immediately.

    Pros

    Ease of use.

    Cons

    I would like to see monthly DAS remittances made to the CRA & Revenu Quebec. Right now, I see a report which shows CRA amount payable per payroll, but it would be nice to see per remittance.
    Would also be nice to see the Quebec remittances.

    Review Source: Capterra
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