Wagepoint Software


 

Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.

Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.

Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that are on different pay schedules.

Wagepoint offers “Switch It” feature, wherein organizations switch over the existing payroll system to their own. Services are offered on a daily basis that includes support via phone, email and through other online resources.

 

Wagepoint - Company info
 
  • Wagepoint - Company info
    Company info
  • Wagepoint - Dashboard
    Dashboard
  • Wagepoint - Payroll
    Payroll
  • Wagepoint - Settings
    Settings
  • Wagepoint - Personal details
    Personal details
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

87 Reviews of Wagepoint

 

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Software Advice Reviews (8)
More Reviews (79)

Showing 1-8 of 8

Raquel from 1QB Information
Specialty: Software / Technology

February 2016

February 2016

Amazing Customer Service. Easy Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use of the product and the customer service is amazing.

Likes Least

The lack of reports. Would like to be able to customize reports. Run reports on individual employees and annual reports.

Recommendations

Be through in making a list of what you require and have a wish list but not necessary.

 
 

Terrence from Source Flooring and Specialties
Specialty: Manufacturing

November 2015

November 2015

above par and definately worth ustilizing as a solid workplace tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of use of the Wagepoint website is amazing. It gives clear descriptions of deductions as well as allows one to keep a solid record without all the mess of paperwork.

Likes Least

Absolutely nothing, I feel the site is accurate and on point.

Recommendations

Like most websites just take the time to familiarize yourself. It really is easy to navigate.

 
 

Mike from Source Floor & Specialties Inc.
Specialty: Manufacturing

November 2015

November 2015

Super Convenient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is simply laid out and very easy to use.

All of my records are easily accessible any time.

I like not having to get an actual paper pay stub every two weeks.

Likes Least

No issues, so far. I can't even make something up, as the product has served my needs very well!

Recommendations

Try to have a few answers for each question and give personal experience.

 
 

Derek from Source Floor & Specialties Inc.
Specialty: Manufacturing

November 2015

November 2015

reliable, trustworthy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It works well and has been proven to be very very very reliable most of the time. I am just trying to reach 50 characters by now, I don't run the system I just receive payment from you

Likes Least

It has screwed up a couple times on late payments but very infrequent. Seems to work most of the time when it should

Recommendations

I don't use the program myself so can not provide this information.

 
 

Tamara from Chai Bakery
Specialty: Food / Beverage

November 2015

November 2015

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

As a small business and first time user it's easy to navigate and doesn't take much time at all. I was impressed at how easy they made the daunting task of payroll.

Likes Least

I haven't found anything I dislike about the product so far.

Recommendations

Use WagePoint. You'll be surprised at how easy it is and how it takes the confusion out of payroll.

 
 

Crystal from Source Floor & Spec
Specialty: Manufacturing

November 2015

November 2015

Most User Friendly Payroll Company I've Used to date!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The website is very easy to use both as administrator and an employee. I've used other payroll companies (Payworks & Ceridian) both as an administrator and an employee and found this very user friendly compared to other sites. Everything is very straightforward, explanatory and easy to find.

Likes Least

I have no complaints about Wagepoint to date. Everything on their website is very user friendly and easy to find. I haven't had to use customer service yet for anything however our administrator has and I know he's said they have been incredibly helpful any time he has required any help or had questions.

Recommendations

Definitely compare it to other software you've used whether it is as an administrator or an employee. It's hard to evaluate if you haven't compared to any other software.

 
 

Brett from Law Office of Brett E. Blumstein
Specialty: Legal

October 2015

October 2015

Easy to use and friendly help when needed

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the reasonable cost and the friendly customer service.

Likes Least

I haven't had any negative experiences as of yet. They seem to have all the options of the more expensive software without any downside that I have seen.

Recommendations

Make sure that you get what you need when you are looking to save some money on software of this type.

 
 

Ross from Source Floor & Specialties Inc.
Specialty: Construction / Contracting

October 2015

October 2015

Wagepoint is easily the best payroll service we've used.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They respond to email questions *immediately* - an absolute treat to deal with. I never have to wait long for an answer (like, a couple hours at MOST), and they're more interested in making sure that they've solved your problem and you're satisfied than just "getting rid of you".

Likes Least

Sometimes if you wait till the last moment to process your payroll their servers are busy, but it doesn't happen often.

Recommendations

Ask some test questions to see how long they take to respond. Wagepoint has set the bar VERY high - you actually deal with one specific person on your question instead of getting shunted around from one generic call centre person to another (I'm looking at you, ADP).

 
 
 
Showing 1-20 of 79

Tina from Katal Energy Inc.

June 2018

June 2018

Constantly changing, customer service is sub par

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is attractive and colourful, all back end accounting is done easily and prepared for you. Easy access to the site set up was easy but not easy to customize based on specific needs for different companies.

Cons

Customer services takes their time to review support requests, communication lacks from this company, constantly changing the site and functions making it a learning curve every time you run payroll. Some reports needed they don't even have access to

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: June 2018

June 2018

 

Hi Tina,

I'm sorry to hear that you have been having issues with support. Would you be open to having a quick call to discuss your issues in more detail?

Regards,
Leena

 

ravi from Open Access Technologies, Inc.

May 2018

May 2018

Interactive website and easy payroll system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll is managed in a few clicks and it is made so easy to handle by making it so interactive and yet so simple. Customer support answer all the queries of our company very fast.

Pros

It is a very simple way to deal with payroll needs. The software does according to the name. If once it is setup the worries are gone and payroll is managed in few clicks. The most important aspect is the customer support which is so ready to help you at any time. They reply so fast to all of the queries.

Cons

Some more customization should be permitted and the server should be made a little faster. Still they do tremendous work for us but a little more speed can be expected. Approval for payroll print should be a feature too.

Review Source: Capterra
 


May 2018

May 2018

Great for small business to manage payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All I have to do is login every 2 weeks to put in contractor hours and employee time. Payroll is processed and they automatically deposit into our accounts.

Cons

It was difficult to set up. I have no payroll or tax background and I was confused as to what I needed to do to comply with state and federal laws.

Review Source: Capterra
 

Eric from Pareto Business Solutions Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

An experience in frustration and bewilderment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We received no benefit from this software. Instead it was a giant waste of time and effort working with this company.

Pros

I do not have any thing good to say about the use of this product. The project was a complete waste of time due to Wagepoint.

Cons

We spent about a week and a half getting it setup. We were told we were good to go. An hour later we were told our account was closed, and could not get a reason. Then, in that e-mail chain of being informed we could not use the service, the message was sent to a different company. If a company cannot be trusted to communicate without improperly sending communications to another party, I could not in good faith trust them to handle our employees banking and other personal information.

Review Source: Capterra
 

Laura from Side Door

May 2018

May 2018

Once in, incredibly intuitive and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can do payroll in less than a minute. Also, it protects me from myself by taking the deductions out of my bank account to pay the government, so we don't worry about remitting that separately every month anymore.

Cons

It was a little tricky to navigate the setup, but the customer service was incredibly personal, fast and effective.

Review Source: Capterra
 

Lynn from Paridon Horticultural Ltd.

May 2018

May 2018

Wagepoint staff are remarkable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease in which to enter all my employee data, have my own control over input without depending on a customer service rep to call me and communicate information over the phone.

Cons

At this point I don't see any negative aspects. I have not yet tried to input payroll from another area other than my computer at work, so I'm looking forward to trying that out one day.

Review Source: Capterra
 

Hans from Hotel Ambrose

April 2018

April 2018

Great payroll software and service, but could use polish

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the series that come with the software. Payroll is fast in most cases. Track app is also really cool, but in obvious beta. Really looking forward to it becoming fuller (would be amazing to see scheduling and timesheet management!).

Customer service is e-mail only, but they are super helpful and thorough.

Cons

The whole interface is a bit dated, and for some reason, everything is squished into a small division on a page. Making the window bigger doesn't show extra information. It seems limiting, and the next two issues probably stem from this design choice.

Paying vacation is a pain. You have to take the accrued vacation, then divide it by their pay, so you can add it to the pay in HOUR format. Why not just have the information available on the main payroll screen and add it as dollar amounts? Strange manual work for a product that is so automatic otherwise.

Adding tips is a strange too. You have to manually choose to add tips every time. Should be configurable to always show tips column, for example.

Reports could be more customizable. Like totals for specific time periods.

Quebec support could be a bit better.

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: April 2018

April 2018

 

Hi Hans,
We are making some design upgrades to the product (estimated release by the end of Q2 2018) that I think will make the process a lot smoother for you. If you are open to it, I'd love to share the designs with you and get your thoughts.
Regards,
Leena

 

Nicole from Grove City Optical

April 2018

April 2018

Easiest system I've used to date!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Set up is super super easy. Like all new products, I thought it might be difficult but this did not disappoint.

Cons

I really have nothing bad to say. It's new for us and customer service has truly been excellent at helping us work through kinks

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: April 2018

April 2018

 

Hi Nicole,
Thank you for the kind feedback, and we're happy to hear that you are having a great experience so far. If there's anything we can do to help, please feel free to reach out anytime.
Regards,
Leena

 

Amanda from Birch Accounting & Tax Services Ltd.

February 2018

February 2018

Hands on support and set up for all my clients, whether they are my first or fifth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Single login for all client files. The support team is able to respond usually same day or at the latest the next morning. Straight forward processing.

Cons

That it won't track advances (issuance and repayments) so I have to manually track to ensure that everyone has repaid.

Review Source: Capterra
 

GENICE from The Massage Boutique

January 2018

January 2018

Simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software is User friendly software. The simplicity of the software makes payroll a cinch.

Cons

What I like least about the software is not being able to contact a person directly. Every business should give the customer an opportunity to speak directly to a person.

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: January 2018

January 2018

 

Hi Genice,

Thank you for your feedback.

Unfortunately, at our current size, we don't have the ability to provide dedicated phone support. We have an answering service in place that ensures all customer calls are picked up and converted into support tickets.

That said, as our company grows, we will continue to focus on how we can improve the customer experience.

Regards,
Leena

 


December 2017

December 2017

Amazing experience - great experience for mgm't and employees!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- simple, quick, easy to use
- great "bang for your buck"

Pros

- simple, straight-forward, easy to use
- clean interface
- easy for employees to login and see paystubs/pay history & change banking info

Cons

- no user levels - either employee or admin, without any options in between to enable "approval flows", etc.

Review Source: Capterra
 

Morjerie from MarketTap Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Amazingly easy to use and fantastic customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and setup the payroll for our company so it will be able to grow with us.

Pros

The software was very easy to use and the customer service was fantastic. Thanks to my Customer Success Manager, who provided a great customer service experience. With her help and guidance I was able to set up the system, add my employees and get started within a couple of hours. This system is easy to use and essentially follows a step by step process that guides you to complete your payroll. Easy to access reports and very simple to set up the portal for our employees to get their stubs.

Cons

There could be some better how to information on site and if all types of income being paid could be visible at the same time on the data entry page would be good.

Review Source: Capterra
 

Chris from Alcielo Capital
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall Wagepoint customer service has been top notch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use, but having someone as knowledgeable and approachable as Darlene supporting it makes all of the difference. Of all of our Firm's vendors, I know I can count on Wagepoint support/Darlene to quickly and painlessly help us solve our issues.

Cons

Wagepoint needs to add an automatic e-mail function that advises the user they have successfully submitted payroll (yes, there is a screen that appears immediately after submission, but it would be better if there was an e-mail for my records confirming that you have received my request to process payroll).

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: August 2017

August 2017

 

Hi Chris,

Thank you for taking the time to share your feedback with us :)

A confirmation email is a great idea, and it should be fairly straightforward to implement. I'll be sure to pass this along to our dev team.

Regards,
Leena

 

Genice from The Massage Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My experience has been great. Quick responses to my questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Proper and timely payroll. I plug in the hours and the software does the work

Pros

That the software is very User friendly. Every component is straight forward, no guess work involved. I love the promptness of customer service whenever I have questions

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: June 2017

June 2017

 

Hi Genice,

Thank you for your kind feedback, and we also appreciate you taking the time to share this review. We will do our best to continue providing the level of service that you have come to expect from us.

Cheers,
Leena

 

Krista from Green Brick Labs
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

The best choice for a small - medium business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with Wagepoint for almost 3 years now. There are a couple of features that I would like to see added, but otherwise the UI and functionality are quite good. The thing that really sets Wagepoint apart is their customer service. I am always impressed by their attentiveness, accessibility and ability to fix all of my problems!

Pros

The customer service and the intuitive UI. I also really appreciate the reminder emails.

Cons

I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: June 2017

June 2017

 

Hi Krista,

Thank you for taking the time to share this review. We are actually working on a mid-cycle feature that will prorate the pay based off an employee's hire date, even if they start mid pay period. We'll be sending out an email notice when this feature is released along with some other exciting updates :)

It is feedback like yours that helps us improve our product. Thank you for all your support.

Cheers,
Leena

 

Chris from Engineering Company(Dark Matter)

March 2017

March 2017

Great Product. Great Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used the product for one year to run my small business and loved it.

I then caused myself an issue and used an incorrect date for payroll period. Not only did Wagepoint customer service help me out, they also noticed a mistake I had made with EI payments, and helped me fix that as well.

Review Source: Capterra
 

Peter from Konectera Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Payroll for a small office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have 5 employees and this simple tool allows me to run it myself. Bi-weekly payroll, T4 and everything else is presented in a really simple and intuitive portal. One reason why we use it here at SeeHorse is the customer support which is next to none. Peter-CEO

Pros

Simple

Cons

Could be refreshed to be more polished.

Advice to Others

Nop. All good.

Review Source: Capterra
 

Matthew from Rustic Canyon Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Wonderful experience so far as a new user.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm a new user but so far the experience has been wonderful. These guys are very professional and very responsive. Each person I've dealt with has been courteous and knowledgeable. 5 stars so far....

Pros

Intuitive, great instructions, super customer support.

Cons

None so far.

Advice to Others

Not yet, as I am a new user.

Review Source: Capterra
 

Ida from Peerless Accounting Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

My favorite payroll service provider.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used several payroll providers, and so far, Wagepoint is the best. The user interface is extremely user friendly, and training my clients to process their own payroll is a breeze. The customer service too is amazing. Each time I have a question and I email support, someone gets back to me almost immediately.

Pros

Ease of use.

Cons

I would like to see monthly DAS remittances made to the CRA & Revenu Quebec. Right now, I see a report which shows CRA amount payable per payroll, but it would be nice to see per remittance.
Would also be nice to see the Quebec remittances.

Advice to Others

Would like to see (on a single report, each)
- WSIB remittance per Quarter
- CSST separated from WSIB

Review Source: Capterra
 

Bill from Smart Skin Technologies Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Wagepoint - great payroll service at a very reasonable price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have used Wagepoint for about 3 years and have only had 3 or 4 instances when I needed any assistance. Each time they solved my issue in a super prompt and friendly manner. I have had previous experience with a different major payroll service provider and they are not even in the same league as Wagepoint when it comes to Customer Service.

Pros

Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Cons

Nothing is perfect but I can't think of any suggestions for improvement

Review Source: Capterra