Wagepoint Software

Pros

The interface is attractive and colourful, all back end accounting is done easily and prepared for you. Easy access to the site set up was easy but not easy to customize based on specific needs for different companies.

Cons

Customer services takes their time to review support requests, communication lacks from this company, constantly changing the site and functions making it a learning curve every time you run payroll. Some reports needed they don't even have access to

Payroll is managed in a few clicks and it is made so easy to handle by making it so interactive and yet so simple. Customer support answer all the queries of our company very fast.

Pros

It is a very simple way to deal with payroll needs. The software does according to the name. If once it is setup the worries are gone and payroll is managed in few clicks. The most important aspect is the customer support which is so ready to help you at any time. They reply so fast to all of the queries.

Cons

Some more customization should be permitted and the server should be made a little faster. Still they do tremendous work for us but a little more speed can be expected. Approval for payroll print should be a feature too.

Pros

All I have to do is login every 2 weeks to put in contractor hours and employee time. Payroll is processed and they automatically deposit into our accounts.

Cons

It was difficult to set up. I have no payroll or tax background and I was confused as to what I needed to do to comply with state and federal laws.

We received no benefit from this software. Instead it was a giant waste of time and effort working with this company.

Pros

I do not have any thing good to say about the use of this product. The project was a complete waste of time due to Wagepoint.

Cons

We spent about a week and a half getting it setup. We were told we were good to go. An hour later we were told our account was closed, and could not get a reason. Then, in that e-mail chain of being informed we could not use the service, the message was sent to a different company. If a company cannot be trusted to communicate without improperly sending communications to another party, I could not in good faith trust them to handle our employees banking and other personal information.

Pros

I can do payroll in less than a minute. Also, it protects me from myself by taking the deductions out of my bank account to pay the government, so we don't worry about remitting that separately every month anymore.

Cons

It was a little tricky to navigate the setup, but the customer service was incredibly personal, fast and effective.

Pros

I love the ease in which to enter all my employee data, have my own control over input without depending on a customer service rep to call me and communicate information over the phone.

Cons

At this point I don't see any negative aspects. I have not yet tried to input payroll from another area other than my computer at work, so I'm looking forward to trying that out one day.

Pros

Love the series that come with the software. Payroll is fast in most cases. Track app is also really cool, but in obvious beta. Really looking forward to it becoming fuller (would be amazing to see scheduling and timesheet management!).

Customer service is e-mail only, but they are super helpful and thorough.

Cons

The whole interface is a bit dated, and for some reason, everything is squished into a small division on a page. Making the window bigger doesn't show extra information. It seems limiting, and the next two issues probably stem from this design choice.

Paying vacation is a pain. You have to take the accrued vacation, then divide it by their pay, so you can add it to the pay in HOUR format. Why not just have the information available on the main payroll screen and add it as dollar amounts? Strange manual work for a product that is so automatic otherwise.

Adding tips is a strange too. You have to manually choose to add tips every time. Should be configurable to always show tips column, for example.

Reports could be more customizable. Like totals for specific time periods.

Quebec support could be a bit better.

Pros

Set up is super super easy. Like all new products, I thought it might be difficult but this did not disappoint.

Cons

I really have nothing bad to say. It's new for us and customer service has truly been excellent at helping us work through kinks

Pros

Single login for all client files. The support team is able to respond usually same day or at the latest the next morning. Straight forward processing.

Cons

That it won't track advances (issuance and repayments) so I have to manually track to ensure that everyone has repaid.

Pros

I like that the software is User friendly software. The simplicity of the software makes payroll a cinch.

Cons

What I like least about the software is not being able to contact a person directly. Every business should give the customer an opportunity to speak directly to a person.

- simple, quick, easy to use
- great "bang for your buck"

Pros

- simple, straight-forward, easy to use
- clean interface
- easy for employees to login and see paystubs/pay history & change banking info

Cons

- no user levels - either employee or admin, without any options in between to enable "approval flows", etc.

Easy to use and setup the payroll for our company so it will be able to grow with us.

Pros

The software was very easy to use and the customer service was fantastic. Thanks to my Customer Success Manager, who provided a great customer service experience. With her help and guidance I was able to set up the system, add my employees and get started within a couple of hours. This system is easy to use and essentially follows a step by step process that guides you to complete your payroll. Easy to access reports and very simple to set up the portal for our employees to get their stubs.

Cons

There could be some better how to information on site and if all types of income being paid could be visible at the same time on the data entry page would be good.

Pros

The software is easy to use, but having someone as knowledgeable and approachable as Darlene supporting it makes all of the difference. Of all of our Firm's vendors, I know I can count on Wagepoint support/Darlene to quickly and painlessly help us solve our issues.

Cons

Wagepoint needs to add an automatic e-mail function that advises the user they have successfully submitted payroll (yes, there is a screen that appears immediately after submission, but it would be better if there was an e-mail for my records confirming that you have received my request to process payroll).

Proper and timely payroll. I plug in the hours and the software does the work

Pros

That the software is very User friendly. Every component is straight forward, no guess work involved. I love the promptness of customer service whenever I have questions

We have been with Wagepoint for almost 3 years now. There are a couple of features that I would like to see added, but otherwise the UI and functionality are quite good. The thing that really sets Wagepoint apart is their customer service. I am always impressed by their attentiveness, accessibility and ability to fix all of my problems!

Pros

The customer service and the intuitive UI. I also really appreciate the reminder emails.

Cons

I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).

I used the product for one year to run my small business and loved it.

I then caused myself an issue and used an incorrect date for payroll period. Not only did Wagepoint customer service help me out, they also noticed a mistake I had made with EI payments, and helped me fix that as well.

I have 5 employees and this simple tool allows me to run it myself. Bi-weekly payroll, T4 and everything else is presented in a really simple and intuitive portal. One reason why we use it here at SeeHorse is the customer support which is next to none. Peter-CEO

Pros

Simple

Cons

Could be refreshed to be more polished.

Advice to Others

Nop. All good.

I'm a new user but so far the experience has been wonderful. These guys are very professional and very responsive. Each person I've dealt with has been courteous and knowledgeable. 5 stars so far....

Pros

Intuitive, great instructions, super customer support.

Cons

None so far.

Advice to Others

Not yet, as I am a new user.

I have used several payroll providers, and so far, Wagepoint is the best. The user interface is extremely user friendly, and training my clients to process their own payroll is a breeze. The customer service too is amazing. Each time I have a question and I email support, someone gets back to me almost immediately.

Pros

Ease of use.

Cons

I would like to see monthly DAS remittances made to the CRA & Revenu Quebec. Right now, I see a report which shows CRA amount payable per payroll, but it would be nice to see per remittance.
Would also be nice to see the Quebec remittances.

Advice to Others

Would like to see (on a single report, each)
- WSIB remittance per Quarter
- CSST separated from WSIB

Have used Wagepoint for about 3 years and have only had 3 or 4 instances when I needed any assistance. Each time they solved my issue in a super prompt and friendly manner. I have had previous experience with a different major payroll service provider and they are not even in the same league as Wagepoint when it comes to Customer Service.

Pros

Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Cons

Nothing is perfect but I can't think of any suggestions for improvement