Wagepoint

RATING:

4.6

(230)

About Wagepoint

Wagepoint is a small-but-mighty company on a mission to simplify payroll – and even dare to make it delightful! Our online payroll software was built just for small businesses, automating the most “ugh” parts of payroll so that our customers can get back to doing, well, literally anything else. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. Founded in 2012, Wagepoint makes payroll magic happen for more than 25,000 small businesses, accountants and bookkeepers across Canada. On top of payroll software features like calculating wages for employees and contractors, direct deposit, automatic tax calculations and remittance payments, year-end reporting and T4s/ROEs, Wagepoint also offers: - Easy-to-use and intui...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Wagepoint Pricing

Our pricing is based on a monthly subscription model. Choose the plan that best suits your business depending on how often you run payroll. Solo Plan: $20/month + $4 per employee/contractor Unlimited Plan: $40/month + $5 per employee/contractor

Free trial: 

Available

Free version: 

Not Available

Your payroll at a glance | Easy-to-use and intuitive payroll software
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Wagepoint Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Wagepoint

1 - 5 of 227 Reviews

Vanessa

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

So easy to use

User Profile

Kevin

Verified reviewer

Architecture & Planning, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Great value for money for small business

Superb experience overall... wish all my experiences with SaaS providers was a strong.

PROS

Easy to use and good selection of reports. Easy setup for new employees and handy employee self-serve portal for paystubs + T4. As a small business with avg 10 employees Wagepoint is a low cost solution with all the features we need. Customer service has always been quick and great whenever needed. They responded quickly during the pandemic to incorporate federal wage subsidy programs which was amazing... saved us a tonne of hassle. Recently released ROE enhancements will be great when needed too.

CONS

Almost nothing we don't like based on our requirements.

Reasons for switching to Wagepoint

ease of use, cost and service

Barbara

Information Technology and Services, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

A payroll systems for all Canadians... even QC

Wagepoint has the ability to process all provinces' payroll, a lot of platforms will not accommodate QC. We had to transfer all our employee payroll amounts into Wagepoint to ensure our T4s would be correct at the end of the year. Wagepoint took this task on for us to ensure everything would be correct. The cost to have this done was considerably less than it would have been if our accountant was to do it.

PROS

The ability to calculate and pay QC employees taxes and deductions. Self service- each employee can control their own profile, in the sense that personal and banking info can be amended as necessary. The customer service is excellent. Very user friendly.

CONS

When you are submitting the payroll amounts, the contractors and employees are on the same page for an overall view of the payroll to be deposited. I would prefer to have the groups separated as we pay contractors and employees at different times and I am having to constantly 'click- pay or no pay'.. leaves room for error.

Reason for choosing Wagepoint

Wagepoint is under the Intuit umbrella. We knew it would speak to Quickbooks, the cost was not ridiculous, and it was capable of doing QC payroll.

Reasons for switching to Wagepoint

Wave couldn't accommodate QC payroll and deductions.

Rory

Oil & Energy, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2020

The epitome of getting what you pay for

The customer service is atrocious; I have an email chain documenting unimaginable buffoonery. The height of their incompetence would be hilarious on a show like The Office: I emailed to confirm they weren't making tax filings for a quarter (as I was in the process of transitioning to a competent service). They left me a voicemail that unfortunately the filing had already been made because apparently I hadn't clicked the proper toggle on the website, even though I'd requested from customer service several months earlier that the filings be suspended. I asked to have the filings emailed to me immediately to confirm what was filed. They refused, saying it would be posted to my account within a few days (but after the filing deadline, of course). When the filings still weren't posted by then, I asked where they were. Another rep responded that they were under the impression I didn't want the filings made, so they hadn't been done. If I'd like the filing done, they would - but charge me $75 since it was a $0-filing. I called and reached a receptionist who claimed he could only take a message and was unable to transfer me to a human being. Roughly a day later, a 3rd company rep emailed to report they'd made the filing (for free bc of the "confusion" but w/o actually consulting me on how I wanted to handle the situation). When asked how they planned to address the late-filing penalties, they warned that the responsibility for timely filings was "ultimately" mine. Are you kidding me?

PROS

I was initially attracted to (and eventually chose) this payroll provider for its simplistic cost structure: $22/payroll with all tax filings included. That turned out to be false - if you don't run any payrolls in a quarter, the cost for literally filing a bunch of $0s more than triples to $75. Additionally, I initially liked what I thought was a straightforward and user-friendly interface. That also ended up being false, with the clunky functionality not allowing for granularity such specifying which filings to make in a quarter or personalizing reports.

CONS

It's incredibly clunky, unable to be personalized and reports seem designed to be confusing and not align with each other. Want to specify that a tax filing not be made with one agency this quarter? Too bad; it's all or nothing. Want to compare quarterly tax filings with payroll reports? Sorry; they're formatted completely differently and unable to be modified. Want just a comprehensive year-end report? Sure, but that'll cost you upwards of $100. Additionally, the reports failed to indicate my corporate FICA contributions, so I almost missed taking that substantial deduction.

Reason for choosing Wagepoint

anticipated simplicity and perceived minimal cost structure, but of which proved false.

Markus

Accounting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Wagepoint Rocks!

I very much enjoy Wagepoint - and if there's any struggles or questions, the support team is a quick email away. Their support team finds you the answer and actually helps you, which is why I didn't bother using QBO's built-in payroll... Their support team is nowhere near as helpful as Wagepoint's.

PROS

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease. The auto source deduction remittances have also been a huge life saver - less things to worry about!

CONS

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

Reasons for switching to Wagepoint

We were actually using ADP, Easy Pay, and Ceridian. We scrapped all of them in favour of Wagepoint. Simpler, yet powerful.