ITCS-WebClock

ITCS-WebClock

4.79

(33)

About ITCS-WebClock

ITCS-WebClock is a cloud-based human resources solution that caters to HR, payroll and finance teams in businesses of all sizes across various industries. Key features include time and attendance tracking, absence management, expense management, job costing and employee scheduling. ITCS-WebClock helps managers and administrations keep track of their employees in real time, integrate biometric and badge readers and customize the day-to-day workflows as per their business requirements. Users can also check vacation balances, time off accruals and employee time off requests from a single location. Additionally, ITCS-WebClock provides users with features that include sick leave tracking, salaried employee tracking, online punch cards and a custom reporting and ana...

ITCS-WebClock Pricing

ITCS-WebClock costs $2.25 per user per month. Free 30-day trial.

Starting price: 

$2.25 per month

Free trial: 

Available

Free version: 

Not Available

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ITCS-WebClock User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 30 reviews

User Profile

Emre

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

September 2022

Good job

Pros

"Simple and Easy to Use". I integrated it into my payroll and it worked flawlessly. The overall quality is good.

Cons

In general, I did not have a problem and I was satisfied. customer service responds very quickly when you have a problem.

Response from IT Computing Services

Thank you for your review!

Replied September 2022

Karen

Company size: 11-50 employees

Industry: Insurance

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Complete time management system that seamlessly integrates with our HR system!

Ashlyn - our implementer - was TERRIFIC! She took the time to learn how we wanted it to perform and helped to streamline the setup to make the system work for us. Terrific customer service from her and the whole team. They are great!

Pros

We were conducting a complete overhaul and vendor change to a new PEO and WebClock was their preferred partner for a time keeping system. Compared to the system we used to use (ADP) it is a night and day easier and more user-friendly system. The WebClock system is intuitive once you get through the initial learning and is easy for both employee and manager.

Cons

Learning it is a bit cumbersome. It is not as instantly intuitive as I would hope it to be and the instructions are narrative instead of an easy infographic for my people to follow.

Reasons for choosing ITCS-WebClock

WebClock was the partner to Engage; did not have a choice of products but have been very happy with WebClock!

Reasons for switching to ITCS-WebClock

Changing entire PEOs - from ADP to Engage.

Maria

Company size: 51-200 employees

Industry: Aviation & Aerospace

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

March 2020

ITCS-WebClock review

n/a

Pros

easy to use. Accessible to all employees from phones, tablets and home computers

Cons

Limited reporting on attendance and changes. Mobil application not available

Kurt

Company size: 11-50 employees

Industry: Facilities Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Make Time For WebClock!

Compliance, reliability, dependability and accountability. Kind of says it all when you don't have a good time system.

Pros

Great sales discipline. Listened to our needs and didn't push for things we don't need right now. Once we agreed on what to move forward with, implementation became the priority. Our sales person stayed involved all the way through to make sure the implementation was seamless and successful. I felt like I was part of the team and process.

Cons

Would like the software to not allow employees to punch in or out unless their GPS is enabled.

Reasons for choosing ITCS-WebClock

Most professional and personal experience.

Reasons for switching to ITCS-WebClock

Horrible overall experience except for sales. Mobile app is problematic depending on phone quality. Expected us to FAQ ourselves to any solution which small business owners don't have time for. Poor customer service.

Response from IT Computing Services

Kurt, thank you for your review - much appreciated. Greg Thompson

Replied June 2022

Terri

Company size: 2-10 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Streamlined Time Clock for Employees

I have had an excellent experience with Webclock and with the service from [SENSITIVE CONTENT]. She has been so patient and helpful throughout the whole journey thus far. Having a "friend" on the other end of the phone helping you walk through and trouble shoot a problem was extremely comforting. [SENSITIVE CONTENT] never made me feel "dumb." I so appreciated that! She has been instrumental in the success we have had using Webclock.

Pros

The ease of the employees being able to clock in and out. Also, as an office manager, being able to go in and make manual changes both in house as well as remotely as needed was very helpful.

Cons

It would have been helpful to have an actual "trouble shooting FAQs worksheet" to go along with the initial training since there is so much to learn right at the beginning and then other things pop up later on like "how do I add a shift?" There were just some things that came up "later on" and having a resource to refer back to would have been beneficial.

Reasons for choosing ITCS-WebClock

Recommendation from a friend (another office manager).

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