"Simple and Easy to Use". I integrated it into my payroll and it worked flawlessly. The overall quality is good.

In general, I did not have a problem and I was satisfied. customer service responds very quickly when you have a problem.

Overall, the experience with this software and it's support team has been excellent. Even if I can't figure something out, the support team is very quick and efficient in getting the solution to me. ITCS-webclock has been a significant portion for us to monitor and manage PTO, unexcused absences, and has allowed our team to be more flexible in their time clock punches and more accurate for the services we render to our clients.

The most beneficial item of the time clock is how easy it is to management your human resources. The system allows limitations to the number of staff using PTO within a department. This reduces my need to continuously watch each department since I can limit the number of staff out in a given period.

Sometimes it can be a little tricky to find the information you need in the reporting areas. Sometimes I find myself going in and out of the same screens to look for specific information on a report.

Always been great

The support people especially [sensitive content hidden] are always so friendly and helpful and they remember me :o

I cannot get a list of how much pto each employee is accruing. I would think this would be a simple fix.

Unfortunately my experience was not good with the system itself. [SENSITIVE CONTENT was very responsive and helpful although she was not able to provide me with a solution for the system issues. Several of my employees would clock in or out and when they came back found out the system did not clock them in our out. The work required to fix all of these was just too much so we stopped using the services. We planned to see if there is anything to fix this issue in the first part of the year but I suspect we will have to find another product because when I mentioned my issues the response was the system works...but it wasn't. If it was one or 2 employees having issues I would think it may be a user issue but it wasn't.

I liked the idea of not having to add up time cards and for employees to submit for time off.

The system continually did not clock someone out or would clock them in at midnight.

The comprehensive reports, and customization are incredible. The support team is always friendly, and eager to assist with any questions that arise.

At this point in time, I do not have any complaints.