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Overall customer rating: Customer rating:

 (192)

 (344)

Recommended by: Recommended by:

70% of users

60% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It’s an incredible platform and service. It simplified what had been a total nightmare for me into a completely digital process that I could do in a matter of minutes. It has saved me significant time, money and headaches.”

- Yitz Mendlowitz, PAAY

“The software is easy to use and the Paychex team is incredibly knowledgeable, helpful and friendly.”

- Kristen Store, Chair Covers & Linens

Most negative review: Most negative review:

“The product wasn’t what they promised it would be. Although they may claim to have a long list of features, they aren't fully developed. I felt like they built everything just so that they could check a feature off of the list.”

- Joel Calvert, Property Solutions

“There is nothing I can think of that I like about Paychex.”

- Denise Reeb, Paragon Tempered Glass

Pricing:

How it's priced: How it's priced:

Zenefits is a free, cloud-based solution.

Paychex Flex is a cloud-based solution. You pay a monthly subscription fee for each user login.

Contract term: Contract term:

Zenefits requires no contract for cloud-based deployment.

Paychex Flex requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional fees apply for some optional features and setup.

Additional fees apply for implementation. This could include special integrations, customizations and data migration.

Recurring costs: Recurring costs:

No recurring costs.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (192)

 (344)

Most positive review: Most positive review:

“Everything is just a few clicks of a button. It got rid of all the annoying paperwork and easily explained what was needed to do. And they took care of all the hard parts behind the scenes.”

- Yitz Mendlowitz, PAAY

“The interface was nice and user friendly. Generally I was able to find what I needed relatively easy. They also have the ability to store a lot of necessary file information which is great to reference back to.”

- Erin Quarles, Broadway Across America

Most negative review: Most negative review:

“There are many kinks, and you aren’t able to change their default options. [The] API is not accessible, and good luck trying to get the representative to know what an API actually is.”

- Danielle Pirrone, Brilliant Transportation

“There are constant glitches and it goes down all the time. It cannot be used from a mobile device and is not compatible with all browsers.”

- Keeley Stalnaker, UWGKC

Support:

Overall customer rating: Customer rating:

 (192)

 (344)

Most positive review: Most positive review:

“Our rep has bent over backwards doing things that weren’t even their responsibility, … often responding to our messages in the middle of the night. I’m amazed at the culture of hard work and real customer care.”

- Ryan Petersen, Flexport

“The Paychex team is incredibly knowledgeable, helpful, and friendly.”

- Kristen Store, Chair Covers & Linens

Most negative review: Most negative review:

“The level of service they provide to client companies is atrocious. … The communication channels are muddled and contact back is not consistent.”

- Juliette McIlroy, YourMechanic.com

“It is very difficult to get in touch, and when we do, they do not know anything.”

- Soo Ahn, Shake-N-Go Fashion, Inc.

Phone support: Phone support:

Toll-free phone support included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission not offered.

Online support options: Online support options:

Help website and knowledge base included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.