ZipRecruiter Software

4.12 / 5 (4,526)

About ZipRecruiter


ZipRecruiter is a Web-based platform that helps streamline the overall hiring process. It enables organizations to post jobs to hundreds of job boards with one click, and users can manage all applicants through a user-friendly online interface.

ZipRecruiter provides an integrated social recruiting component that helps post jobs on social networks such as Facebook, Google+ and Twitter. This solution is suitable for businesses of all sizes.

ZipRecruiter allows multi-city job postings for broad exposure of job advertisements. Candidate screening is done through online interviews. The system offers brandable job pages, and multiple users can be added to a single account, so team members can collaborate on rating candidates.

Other main features of ZipRecruiter include applicant tracking, candidate screening, candidate exporting, resume sharing and custom email creation.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4,526 Reviews of ZipRecruiter

Average User Ratings

Overall

4.12 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(1,991)

4 stars

(1,461)

3 stars

(787)

2 stars

(201)

1 stars

(86)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 4,526 reviews

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June 2019

Beth from Sourced Hire

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

June 2019

Good but not Great

I've stopped using ZipRecruiter do to Customer Service related issues. I was offered a lifetime discount and so many resume views per month upon signing up and then a year later was told that they were no longer honoring their initial offer and I should never have been offered that in the first place. That was it for me, I had a generally positive experience with them, but I can't pay money to a company that doesn' t keep their word, and they didn't care about keeping me as a customer either. No apologies or another form of compensation was offered, just a simple shouldn't have happened, sorry about your luck (without the sorry). So, I took my business elsewhere.

Pros

ZipRecruiter is a good product, but it also depends on who you are trying to hire. Some industries get a better response rate than others. I like the overall quality of applicants. It's easy to use the self-explanatory system. You generally start receiving applications within seconds of posting jobs, if it's in the category that does well with their audience.

Cons

Their system algorithm is a bit off; I will get a candidate they recommend to me that either doesn't have the right experience at all or has terrible job tenure but will have a "High" rating. I understand that they are not a deciding factor based on Job Tenure, but anyone who is a hiring manager knows that job tenure is significant. Another thing I didn't like about using ZipRecruiter is they recommend your jobs based on specific information that sometimes isn't' allowed to be shared upfront, like salary or client name and based on this you get a lower view rates and lower recommendations. It should be based solely on credentials of candidates applying that jobs are recommended too, NOT based on those things. Another thing I didn't like about ZipRecruiter is that locations have to be exact; you were able to post as a "work from home" or "remote" opportunities in the location option. They did have a tag for it, but then you couldn't specify industry because you had to tag it as remote and not say "healthcare."

Response from ZipRecruiter of

Replied June 2019

Hello Beth, Thank you for taking the time to submit this review as your feedback is very important to us! Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We also provide great free features to help increase your visibility, such as social media integration and job optimization. We want you to be able to make those hires quickly and efficiently and we understand how time consuming it can be to make the perfect hire! If we ever have the pleasure of assisting you with your hiring needs in the future, we would be more than happy to walk you through those additional features. We are open 24/7 at Ziprecruiter for your convenience. Kind Regards, Tier II Customer Support

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2019

Sometimes Frustrating

I found that there were some different jobs on this site that weren't on others (careerbuilder, indeed). Applying was frustrating as described. There was no way to follow up. I felt like I applied and my application fell into a black hole. I never knew if the employer received it. Looking for a job is very frustrating and time-consuming. Better search criteria are SO helpful to narrow down opportunities and focus on the better fit opportunities. I did not receive one single "call back" on my application for the 2 + years I used this site to apply for positions. I had better luck with Indeed. (Additionally, Indeed is more favored by employers and I found more listings on that site.)

Pros

the job descriptions were usually clear and the "ad" was nicely laid out and visually appealing. Information about the job hours and benefits were clear so I didn't waste time applying for a position that I later found out didn' fit my needs. There was also the option of requesting a salary range if none was given. However, I found most employers did not respond to the request. The option of getting more information on a job is very appealing and it would have been a great feature to be able to offer that.

Cons

When you click on the apply, the site automatically sends your last saved resume and cover letter. Since I feel it is very important to customize the cover letter for the position, I was frustrated that if I clicked reply, my information was sent and there was no way to resend a cover letter. This was a big negative because I had a varied background and needed to emphasize why I was a good match. I also needed to explain my decision to switch careers and except a position that was a lot different than my previous one. Also, there was no way to follow up on jobs that I applied for. The information on some positions was not enough to make a decision whether to apply. I realize that information depends a lot on the employer but sometimes, the job description needed more "meat". I am an older professional and was not interested in applying for every job that listed in my field.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

For me, ZipRecruiter features stand out and rise above the rest.

I am still evaluating the benefits, however, based on the features I have seen so far, and the ease of use - compared to the rest, it is currently the goto job search/employment application.

Pros

Like most job search sites, ZipRecruiter has the expected features for filling out a profile and uploading a resume. It does, however, have some really great standout features. The tailored suggested job notifications seem to really be in line with the types of positions that are appropriate based on recent searches or key-words. Far too often job alerts from other job search sites are a bit or way off-base from what the intended search goal is. The feature I like best is the notifications that alert you if your resume has been viewed, or if a viewer has given a thumbs up. Additionally, the metrics offered when a resume is viewed multiple times is great. For example, an alert may say "Your resume was viewed a second time - only 25% of applicants have a second view." I think this helps applicants keep a positive outlook and return to using the product. With other job search sites, after sending a resume, you are left in the dark. To top it off, this information is available whether you use the website or the ZipRecruiter mobile app. I use the Android version of the app, and the ZipRecruiter notifications are notifications I look forward to.

Cons

ZipRecruiter offers quite a full-featured job search product, and it is my favorite. If there was an area for improvement, I would say it is the references section. It would be nice to be able to either link to existing references and carry them over (for example via Linkedin) or copy and paste a reference with contact info for verification as an additional option rather than only having the option to ask for a reference.

February 2019

Danah from Rev.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

February 2019

Making job applications a breeze!

If you are looking for a fast and easy experience for looking/applying for jobs, ZipRecruiter should definitely be the first place you look at! It is one of my favorite job search engines out there, as it allows me to look at numerous job openings all at once. Saving some positions to apply to later can definitely come in handy when I need to be somewhere else, but if the quick apply option is there, that cuts down on my time and with just a click I am all done.

Pros

I have used ZipRecruiter to search and apply for many jobs, not only for me but for my husband as well. Here's what I love the most about it:

- The ease of finding a job and location using the search tool.
- The positions recommendations it gives (which leads to many other potential positions I may overlook), even in nearby locations of the zipcode I input.
- The "Quick Apply" feature which saves me a ton of time of not having to enter my information again and again.
- The ability to check back and look at all the "Applied Jobs" I've applied to. This gives me a way to check on the status of my application. Most importantly, I am able to see if the employer has or has not viewed my application.

Cons

Personally, I don't think the "Am I Qualified?" button is very helpful. I've tried it before, but it would have me enter my email and yet I wouldn't receive anything. Also, many times I would get an email that says that ZipBot has a message waiting for me and when I press on the link to check my messages on my account, I don't find any. Even when the message icon is clearly showing me that there are messages waiting for me, I can never seem to find any when I press on it. Also, I used to get a lot of emails about job recommendations which would completely overload my inbox. Yes, I would like to receive job recommendations to apply for, but not the amount that I was being sent on a daily basis. I wish there was an option to limit those.

December 2018

Amanda from Gentell

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

December 2018

Not as helpful as I thought

While zip recruiter did help me find many job postings, the postings that came up in my searches did not always apply to the position that I was looking for nor did they necessarily apply to the search dates and I was therefor often shown postings for jobs that were more than a month old and would likely not even be available anymore. The site was not nearly as helpful in finding a job as I thought it would be.

Pros

ZipRecruiter is easy to use and it does provide a decent amount of employment opportunity postings.

Cons

My biggest issue with ZipRecruiter is the reliability of the employment opportunities listed. Many times I have seen job postings and clicked on them only to find that they were actually misleading staffing agency postings that were posted in order to lure people into applying for a job that did not exist. Also, I did often find job postings that did not fit within the search range that I had put in as far as the date of the job posting was concerned.

Response from ZipRecruiter of

Replied January 2019

Hi Amanda, Thank you for the time you've taken to provide us with your valuable feedback. We're sorry to hear of any less than pleasant experience while utilizing ZipRecruiter for your job search. We do aim to provide our job seekers with the most relevant search results possible. Our dedicated customer care team would be happy to provide some helpful tips to get the most out of your job seeker profile! Please feel welcome to email us directly at support@ziprecruiter.com at any time. If you feel you have come across a job ad that may be against our terms of use, please contact our Trust and Safety team directly at trustandsafety@ziprecruiter.com. They will look into this and get back to you regarding these matters. We wish you the best of luck on your job search! Kind Regards, Tier III Support

December 2018

Lindsey from Golden Floor

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

2.0

Functionality

5.0

December 2018

Not a Great Return of Investment

Overall, I wasn't happy with the process or the lavishness of ZipRecruiter and didn't feel I got any kind of return on the investment I made with them. Granted, the position we were trying to fill is very specialized, but I have had better luck with other sites that weren't as expensive.

Pros

As a company, we needed to hire employees who had experience in our industry and we needed to hire quickly. I turned to ZipRecruiter for assisstance. At first, it was great. Customer service walked me through everything, made suggestions, helped to edit our ad and make it available to relevant areas and varying states. We were given several options as far as cost and we felt confident on the prospective employees we were hoping to recruit. At first glance, ZipRecruiter seemed to be a good route for finding employees.

Cons

When we were talking to the ZipRecruiter representative, he gave us many options on locations to post our ad, and varying costs of length of time it was going to be available. He was a salesman. He was trying to sell us on some grand plan that would span several regions, being able to post several jobs, and offer all these options. However, as a small company, we weren't looking for some novelty recruiting process with all the bells and whistles. I told him exactly what we needed and the budget and it suddenly turned to a different tone of conversation. We decided on a plan and went from there. While setting up our available position, I was able to set up screener questions to help narrow down candidates. I have done previously with other recruiting sites and knew exactly what questions I needed to ask. To my dismay, the ZipRecruiter rep kept changing my questions! I would change them back to find that they have once again been edited. Upon that, I was displeased with the response I got of applicants and didn't even end up making a single hire. I turned to the other site we have typically hired through and had much more success.

Response from ZipRecruiter of

Replied December 2018

Hi Lindsey, Thank you for taking the time to provide your feedback as it is greatly appreciated. I know how important it is to make those hires (specialized position or not) and apologize if you weren't able to do so using our system. If we ever have the pleasure of assisting you with your hiring needs in the future, I would be happy to personally assist you. Please reach out to me personally at support@ziprecruiter.com with the subject "Attention Maxcine" and I can make sure you are set up for success. Maxcine Assistant Supervisor

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

February 2019

Decent alternative to free job sites, but pricey

It was a helpful extra hiring tool for our department, but without utilization by the entire company we couldn't justify the expense.

Pros

ZipRecruiter posts to dozens of different job sites. It also had a pretty intuitive and easy to use dashboard. I will say the quality of candidate typically was a little better than most of the other sites we used. Actually, I found one of my best employees there. However, don't expect to get overwhelmed with quantity; this is a quality play. I wouldn't say it has a lot of unique or unusual features, just that it was easy to use.

Cons

Even with our paid account, we only got one user. So department managers found it hard to use because they had to remember another login that wasn't theirs. Ultimately, the utilization by our managers was low, and because it was paid, we decided it wasn't giving us a good return and cancelled it, because it was paid based on account subscription, not usage or how many jobs you posted, which could be a good or a bad thing depending on your organization. However, if your organization has HR do everything, then this shouldn't be a problem. It might just be a problem for SMBs where hiring is more decentralized.

Response from ZipRecruiter of

Replied February 2019

Hello There, Thank you for submitting this review, as your feedback is important to us! We understand the importance of being cost effective & I want to let you know that we do have several free features to aid you in your hiring process. Some of these features help improve your visibility to get you in front of a larger audience. Our plans are set up with reusable job slots, which allow you to post several times in the month depending on your hiring needs & you are always able to add new users to your account to make it easier for other employees to access. We would be happy to tailor a plan for you that fits your hiring needs & stays within your budget & if we ever have the pleasure of assisting you with your hiring needs in the future I would be more than happy to help walk you through our free features to improve the performance of your job ads. If you need further assistance please contact our Customer Success Team at 877-252-1062 (24/7) Kind Regards, Katie Tier III

June 2018

Sherry from Aon

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2018

Good, but could be better!

I like this software, but it could be and needs to be so much better. I get prospective job listings, but then those same jobs are also listed on all the other job boards too.

Pros

The 1-click apply is a nice feature. I love that there is an app for the phone available. ZipRecruiter has teamed up with Google and ADP to allow the best possible results for job seekers and those needed to hire.

Cons

Suggested jobs show jobs that (in job title) list keywords that do not exist in my resume (example: engineer). Jobs dismissed previously return when you search again. There should be an option to exclude jobs previously dismissed. Jobs I have already applied appear in suggested jobs, and it is not until I click on "1-click apply" that I then see "You have applied". There should be a feature to "tag" the jobs you have applied 1) at the company website or 2) from another job board (LinkedIn, indeed, etc,...). I do not want to be applying to the same role from multiple jobs, and most companies and/or recruiters post everywhere. On the mobile app (android), the jobs without the 1-click apply have issues loading the job description. I would like to be able to review the description, and then save the jobs I am interested in for when I can get to my computer and apply.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2019

Recruiting Super Tool

I think this is a great tool for recruiters and managers alike, as it makes the recruiters' job pretty simple and gives them multiple tools to improve their workflow while providing managers with easy coaching information to build their recruiting team even more.

Pros

I love the built-in metrics for recruiters that let me see what's working and what's not. I can see inbound applications and outbound follow up, active recruiting numbers, historical statistics and easily coach my recruiters.

Cons

Customer Support could use some improvements, as it's not always as easy to get answers when they're needed.

Response from ZipRecruiter of

Replied April 2019

Hello There, Thank you for submitting this review, as your feedback is very important to us! We are happy to hear that you enjoy the many features that we have to offer. It sounds like you are having a great experience with us so far! We hope you are receiving qualified candidates and that you have made some hires! I am sorry to hear that your experiences with our customer support team have not yielded the quality you desired and it can certainly be frustrating when you are looking for an answer to a difficult question. I want you to know that we are now here 24/7 and we are always working to improve the experience for both employers and job seekers. We do appreciate the feedback and we hope to improve your experience in the future. We hope you make those hires soon! Kind Regards, Tier III Support

September 2018

Dina from University of California Riverside - Graduate School of Management

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use