What is ZipRecruiter?

ZipRecruiter is a Web-based platform that helps streamline the overall hiring process. It enables organizations to post jobs to hundreds of job boards with one click, and users can manage all applicants through a user-friendly online interface.

ZipRecruiter provides an integrated social recruiting component that helps post jobs on social networks such as Facebook, Google+ and Twitter. This solution is suitable for businesses of all sizes.

ZipRecruiter allows multi-city job postings for broad exposure of job advertisements. Candidate screening is done through online interviews. The system offers brandable job pages, and multiple users can be added to a single account, so team members can collaborate on rating candidates.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

6,525 Reviews of ZipRecruiter

Average User Ratings

Overall

4.13 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(3,129)

3,129

4 stars

(2,181)

2,181

3 stars

(1,189)

1,189

2 stars

(299)

299

1 stars

(136)

136

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 6525 results

July 2019

John from IBM

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

The best tool to recruit the high callibre candidates.

I have gained much of the benefits from the whole recruiting procedure which had allowed me to gain more insights about the right candidates and connecting me with them. It allows me to filter the high caliber candidates in a more efficient way rather than the standard channels which only brings out the available individuals. It always led me towards making the right choices for me as well as for my company.

Pros

The overall effectiveness of this tool depends on whom and from which industry sector you are trying to hire the candidates. There are some productive results from few campaigns and quite low for the other ones. Well, it is quite easy to post the required position without any kind of struggle at all and within few minutes its starts infiltrating the appropriate candidates for you. The ads are most visually pleasing and attracts more audience with creative content lines. We can also filter the right candidate for us by targeting specific candidates, location, education and experience. It is great recruiting tool specifically for the recruiters allowing them to improve the efficiency of their work.

Cons

This tool brings itself some serious issues that requires the attention of the users and the management. The foremost thing that requires utmost improvement is their own customer support which always doesn't responds to us in more directly way. They always try to lure us with some hefty pricey plans which are not even required at all. There's also abundance of notifications and alerts that we have to sort out manually. The recruiting process is somehow simplified with this tool but it is mostly same like mailing approach and not anything much better.

Response from ZipRecruiter

Replied July 2019

Hi John, Thank you for taking the time to provide us with feedback. We at Ziprecruiter want you to know that we want to provide the best customer service to you. We are also pleased you feel we are the best tool to recruit in hiring high caliber candidates. We are also glad to see that the ads are pleasing visible and can apply for positions within minutes. If you ever need anything else, our team is available to you 24/7! Dionne ZipRecruiter Customer Care

December 2019

Scott from Nerds Xpress

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2019

ZipRecruiter for finding talent versus finding work

Good as an employer, but not as a candidate. If looking for talent I recommend using them.

Pros

It`s a very good tool for uncovering candidates. Like all others, you take the good with the bad, but when I have used the tool in the past, I have been successful in making hires, some of whom were top-performers.

Cons

For the job seeker, the tool is not intuitive. When I have used it in my personal job searches, I received a lot of irrelevant leads, many of which were too junior or not at all related to my background. I even had a couple of sketchy opportunities come my way, but did not see an easy way to communicate with ZipRecruiter.

Reasons for Choosing ZipRecruiter

The free trial was compelling and we received good results.

Response from ZipRecruiter

Replied December 2019

Hello Scott, Thank you for sharing your review from both perspectives of a job seeker and employer. We value your feedback and offer 24/7 support for employers and job seekers too. We are glad to hear that you have made some great hires for some top performers on ZipRecruiter and we do our best to bring great talent to your job ads. We understand your concern with relevant positions on the job seeker platform and we have an alerts page with job title matching in which you can enter skill words to target the type of job you are seeking and this will send you alerts relevant to your search. Thanks for pointing that out and job seekers are able to email us directly at support@ziprecruiter.com for account support. Thanks for recommending our employer platform for those who are looking to post jobs and get great candidates. If you have any other concerns please reach out to us at 877-252-1062 and we will gladly assist you. Leticia, Tier III Support Customer Success Team

November 2019

Ian from SCW

Company Size: 11-50 employees

Industry: Security and Investigations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Need good people for your company? ZipRecruiter is the BEST of the BEST

My overall experience with ZipRecruiter has been nothing short of outstanding. Our company has acquired 4 new software developers and 2 new sales members have been added to my team, all through ZipRecruiter! All 6 of these new employees have been crucial to the growth of our business. For that reason alone, ZipRecruiter has more than paid for itself and made our company a tremendous amount of revenue through new service and product offerings, as well as additional, qualified people to sell these new products. If you want to build a high quality team or expand your business, there is absolutely NO better tool than ZipRecruiter.

Pros

What I liked the most about ZipRecruiter was the ease of use and automation....and the results! We implemented ZipRecruiter at my company, and the process was extremely easy! Setting up our Employer account was absolutely no hassle, and their customer support was extremely quick to respond, professional, and helpful when we had some questions about our account. Additionally, it automatically scanned resumes to bring us the most qualified people for our new software development branch of business. We ended up hiring FOUR new software developers that have made it possible for our company to expand into the SaaS industry. It's been an awesome team building tool for us.

Cons

What I liked least about the software (which isn't a big deal) was their Employer Resource center didn't always work. Sometimes, we didn't want to go through the process of contacting customer service, so we wanted to access the employer resource center in their Support portal to find answers to questions for ourselves. Unfortunately, this page wouldn't load 30% of the time, so this meant delays in getting answers and requiring us to get on the phone to support. This was slightly frustrating a few times, but the performance of the software itself was outstanding and outweighed this minor nuisance.

Reasons for Choosing ZipRecruiter

We chose ZipRecruiter because it had a more intuitive resume search feature, as well as higher reviews. I also spoke to a salesperson that was outstanding at what they did. They sold me on this tool, and the results honestly exceeded my expectations. It has been great, and we plan on continuing use of our ZipRecruiter account.

Response from ZipRecruiter

Replied November 2019

Morning Ian, What an awesome review thank you so much! We are always happy to hear when ZipRecruiter works out so well for someone, couldn't ask for anything better. Tier ll Support

January 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

January 2020

Not a big fan

Not great, it is a great sales organization but there are more effective and cheaper solutions.

Pros

It was extremely user friendly and flashy with it's design and layout. The customer advocates were knowledgeable and very quick to respond.

Cons

It was extremely expensive. Not only did you pay a regular fee you had to boost the posts so much that it was cost prohibitive and each conversation resulted in the advocate telling you to spend more money. When we were paying thousands and not receiving qualified candidates we pulled the plug.

Response from ZipRecruiter

Replied January 2020

Hi, Thanks for taking the time to review ZipRecruiter. We are sorry to hear you did not have a good experience using our service. The last thing we want is for you to feel pressured into purchasing add-ons such as Traffic boosts in order to have success on our platform. I apologize if this was the experience you had while with us. You should not need to spend more and more money to have success on ZipRecruiter. However, making sure your ad is optimized and using the tools and features we offer on the website are keys to success. If you would like to try our service again at any point we would love to take the time to help you optimize your ads. Please reach out to our Customer Success team at 877-252-1062 or support@ziprecruiter.com. We are available 24/7 and would be more than happy to assist! Kind Regards, Andrew Tier II Support

January 2020

Shelley from Rejoice Hearing Systems

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2020

Looking to Job or posting a job best site!!!

Overall a very positive experience looking for employment and finding employees. It is very easy to use yet sophisticated platform.

Pros

When looking for a job it is capable of helping you filter what you are qualified for or looking for per your previous job qualifications if you upload a resume. If you are looking for employees you can specify every detail you would like it to filter to find the perfect hire.

Cons

It cannot filter out people who are not the right match for the job or who are not in the right location occasionally. We would sometimes have individuals apply for GA that were in NY.

Response from ZipRecruiter

Replied January 2020

Hi Shelley, Thank you very much for taking the time to review ZipRecruiter, your feedback is very important to us! We are happy to hear that you had a good experience with us and our platform. If you need further assistance with anything, feel free to contact our Customer Success Team by emailing support@ziprecruiter.com, available 24/7. Kind Regards, Tier II Support