Casebook vs Exponent Case Management

RATING:

4.1

(67)

Casebook has 67 reviews and a rating of 4.06 / 5 stars vs Exponent Case Management which has 14 reviews and a rating of 4.79 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (67)
4.8 (14)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
June 9, 2023
September 7, 2023
Pros/Cons
  • Pros

  • I like to drop down boxes for ease of use when searching for clients.
  • This software is very easy to maneuver through. It allows access to various case files at your fingertips.
  • Cons

  • The software is very disjointed. They do not allow you to look around in the demo.
  • The limited customization options and features.
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  • Pros

  • We also look forward to taking advantage of the large ecosystem of other applications that integrate with Salesforce.
  • ECM is easy to use and the Salesforce platform provides amazing portability and reporting capabilities.
  • Cons

  • Runs very slow (especially in lightning view), Salesforce functions are not intuitive, pulling reports was very difficult at first.
  • The learning curve has been steep for me (system administrator) since I didn't have previous Salesforce experience. There is so much to learn it can be hard to know where to start.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos