Brightidea vs IdeaScale

RATING:

4.4

(107)

Brightidea has 107 reviews and a rating of 4.42 / 5 stars vs IdeaScale which has 28 reviews and a rating of 4.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (107)
4.6 (28)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 21, 2022
August 20, 2021
Pros/Cons
  • Pros

  • Very responsive, easily understood, available when needed. This has made a big difference in the success of our use of Bright Idea.
  • The tool allow to manage complex innovation program both involving employees and external actors such as start-ups etc. It is extremely flexible and it scales with the ambition of any innovation team.
  • Cons

  • The customisability of the product. Some features are quite rigid and hard to customise.
  • Truth be told: I do hate it's chat mechanism. All the users, the team and I just can't get it, so we communicate via email.
Read all user reviews
  • Pros

  • The technology is feature rich, easy to use and reliable.
  • IdeaScale meets all my agency needs in fostering a culture of innovation. We enjoy the ease of use, features, and the wonderful customer service.
  • Cons

  • Another platform is hard to get users to embrace... the government buys a lot of them. They die ignoble deaths.
  • No channel to submit/capture unsolicited ideas.
Read all user reviews
Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos