Salesforce Service Cloud vs Freshstatus
Salesforce Service Cloud has 760 reviews and a rating of 4.44 / 5 stars vs Freshstatus which has 74 reviews and a rating of 4.62 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
- I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
Cons
- The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
- Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Pros
- This helps to eliminate a number of accounts as we can use FreshPing to monitor, and FreshStatus to report which is great as we are already using their CRM.
- The ease of use and ability to self implement the software at our own pace.
Cons
- We also occasionally get errors on the site that require us to start an incident or maintenance event over.
- Additionally, Pricing beyond the 250 base subscribers, or any other additional features, is buried and tough to find.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
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FrontRunners
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