FreshStatus is the middle of the road and is a great solution if you are already using other FreshWorks products.

This helps to eliminate a number of accounts as we can use FreshPing to monitor, and FreshStatus to report which is great as we are already using their CRM.

So far, it is an easy setup enough to show management to get approval. That's about the extent of what I can truthfully comment on.

The ease of use and ability to self implement the software at our own pace.

This is a solid status page--it's simple to use, but robust. Aesthetically, it does a great job of representing information in a clean and friendly manner.

This software was easy to use and is part of the same software family our helpdesk currently uses.

We also occasionally get errors on the site that require us to start an incident or maintenance event over.

Its Easy to use, integrates flawless into the other systems.

I love that you can get started with this software for free. Combined with Freshdesk for free it gives you everything you need to get support channels up and running for little of no cost.

Freshstatus is really simple to use and have a great user experience for creating incidents.

It's easy to use,  management of incidents and maintenance is well thought out.

Additionally, Pricing beyond the 250 base subscribers, or any other additional features, is buried and tough to find.

The General ease of use and its various integrations with multiple other platforms.

There's no way to schedule repeating maintenance. We've got standard downtime every Friday that has to be entered into Freshstatus as a separate scheduled maintenance event for each one.

Also the status page is good and the ability for customers to subscribe.

I've recently investigated almost every product on the market and in my personal opinion is that Freshstatus is one of the best solutions on the market.

I love that it's very easy to choose the different products that are being updated or have an issue at the moment. You can easily notify subscribers about status changes.

Lack of SSL fronting for your domains made adoption hard.

MIssing notification options,  web notifications and webhooks is a must.

The main benefit we see from FreshStatus so far is that its integrated into the FreshWorks Suite.

Customisation is limited, no multiple languages.

At the moment the system is very much a stand alone tool, needs tighter integration with Freshservice.

Freshstatus has lots of features, such as canned responses and the ability to integrate with other systems.

Integration with both change management and incident management would be great. The ability to remember status of service collections i.e. collapsed or open would be good.

Alertops has been a great product for us. Really makes after hours calls easy to manage.

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

The site itself is difficult to use and navigate around but the customer support is very responsive and helpful to resolve any issues.

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.

Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Pricing structure is confusing and my emails requesting clarification have gone unanswered.

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Support for any device and some reporting is nice to see. Price was a benefit too.

A lot of features and integration options. Very good customer service and very helpful.

I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.

The admin portal can be a bit confusing at time on where to go.

Limited options for individual responses to the extensions.

Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.

Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).

Ability to create sophisticated alerts from multiple user touch points. Simple interface for acknowledging and assigning incidents.

A lot of different features that work well with each other and provide great benefits.

US Dollar

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page with just one click.  Manage Incidents and communicate status updates in real-time with your teams and customers.

New features in Freshstatus 3.0 include:  
Authenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration.

LongDescription

Status Tracking

Real Time Notifications

Real Time Updates

Alerts/Notifications

Reporting & Statistics

Reminders

Customizable Templates

Incident Reporting

IT Incident Management

Incident Management

Maintenance Scheduling

Task Management

Freshstatus is free for up to 250 subscribers.
Pro: $25 + $5 for every 100 subscribers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshstatus

Documentation

Videos

AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their entire organization. With AlertOps users can create custom workflows for sending alerts to stakeholders, track open issues in real-time, manage your team's on-call schedule, share knowledge across teams and much more.

Support Ticket Management

User Management

Application Management

Mobile Alerts

Email Alerts

Access Controls/Permissions

Task Scheduling

Single Sign On

On Call Scheduling

Project Management

Disaster Recovery

Collaboration Tools

Event Logs

Self Service Portal

Audit Trail

Uptime Reporting

Server Monitoring

Performance Metrics

Role-Based Permissions

KPI Monitoring

Real-Time Notifications

Workflow Management

Ticket Management

Knowledge Base Management

Service Level Agreement (SLA) Management

Dashboard

Alerts/Escalation

Prioritization

Communications Management

Approval Workflow

Timeline Management

Investigation Management

Purchasing & Receiving

Issue Auditing

Third-Party Integrations

Release Management

Troubleshooting Reports

IT Risk Management

Network Security

Real-Time Monitoring

Communication Management

Customizable Fields

Contact Management

Multi-Channel Communication

Real-Time Updates

Audit Management

Real Time Reporting

Monitoring

Activity Tracking

Active Directory Integration

SSL Security

Real-time Alerts

Knowledge Management

Real Time Data

Activity Dashboard

Chat/Messaging

Issue Tracking

Automatic Backup

Reporting/Analytics

Summary Reports

For MSPs

Multiple User Accounts

Standard - $5 per user/mo. billed annually
Premium - $15 per user/mo. billed annually
Enterprise - $23 per user/mo. billed annually
Starter Pack - $0 per user/mo. (Max 5 Users)
See all plans & features: htps://alertop.com/pricing

Freshstatus vs AlertOps

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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