Papertrail vs Whip Around

RATING:

4.7

(40)

Papertrail has 40 reviews and a rating of 4.7 / 5 stars vs Whip Around which has 573 reviews and a rating of 4.78 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (40)
4.8 (573)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 2, 2024
April 9, 2024
Pros/Cons
  • Pros

  • Papertrail helps keep up to date and organised with its simplicity and great customer support. Someone is always there if I need anything.
  • The support team is great, very helpful and speedy. Papertrail eliminates the need for binders full of checklists, it is all stored and archived for you.
  • Cons

  • Given that we have so many users, sometimes there can be some issues with inspections not being included when a full account sync is initiated, again, not solely Papertrail, user error can be blamed.
  • The inability to complete the same amount of features on mobile devices s a laptop or pc.
Read all user reviews
  • Pros

  • Ease of use and functionality are the top things we love about Whip Around.
  • Rapid customer support responses. Ease of updating our vehicle/driver information on our account.
  • Cons

  • Also hate that it keeps forgetting my settings. It seems to get fixed and then one day its back to the old settings, frustrating to have to go back to fix it.
  • I hate that I didn't know this product was out here before now.
Read all user reviews
Pricing Range
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$
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$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2021

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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos