They system frequently goes offline, sometimes for days, and this completely shuts down an agency.

The product itself is functional and easy to use.

Its very simple to follow and use, i love it ITS EASY TO FOLLOW, I WOULD RECOMMEND THIS SOFTWARE TO ALL COMPANIES.

Amazing software managing or help us manage our agency in the most efficient manner. The most user friendly and perfect.

Being able to text a client directly from the system is very handy and time saving. One of the best updates that they have had.

There are so many things to list. And with every update the system keeps improving.

Hawksoft is economical and offers great growth opportunity for the agency. Their support is knowledgeable and quick.

Enables you to manage engagements with customers and track past history of communications. This helps with resolving future issues.

I love that they listen to my ideas regarding improvement and are almost always ready with helpful  solutions to my concerns.

The staff is always working to get agents requests finished to make the software fit our every need. Customer service is outstanding.

I don't expect it to be everything to my agency but HS seems to try to be that which I dislike.

Easy of use, help on the every click and integration with other carriers, rating websites makes this system perfect solution.

All that and the price is great. After years of being gouged by Applied, I'm so happy to have found CMS.

The simplicity of the software and its super friendly to use. Even first timers will not get any hard time learning.

How they continue to innovate. It gets better and better every quarter... or better.

We have had a good experience with their customer services. They are always happy to help with any issue that pops up for us.

We like the functionality and the quality of the support team, plus how it easily integrates with external applications (Outlook, QuickBooks and DocuSign).

Sometimes it will lag a little while typing and the screen will jitter while in the internal Internet Explorer browser.

The carrier integration is great, with the carriers that will download to it. I feel that the customer pipeline could use some work and be able to provide more features.

The team at hawksoft are worth every penny in customer service , fast , reliable and courteous and in ten years that is impressive.

Somewhat limited in servicing complex commercial accounts.

I'm actually struggling with finding something I don't like about HawkSoft.

The software is super user friendly and Hawksoft's support staff is even more so.

Customer service is outstanding, the initial training for the system for our staff was very good...that was not my experience at all with AMS.

Unfortunately the company that runs the cloud service for Hawksoft does a poor job witch reflects poorly on Hawksoft.

It is so easy to navigate. Rarely ever have any problems and if we do customer service is quick and friendly.

I am able to find clients very easy and update information.

I most appreciate the support and dedication of Hawksoft to help us succeed in using Hawksoft.

The functionality on the commercial side of things lack a bit but Hawksoft is working on it diligently.

Great way of being able to provide the best care to our patients using open access insurance benefit.

The platform is easy to use the the support team is very friendly and helpful. Patch can help finalize the sale.

Its easy to use, so user friendly, very helpful, and also the customer service is great. I like that if you have a question you can chat live.

Allows me to see more customers, and give them a stress free visiting by quickly filing their reimbursement claim.

Terrible customer service. Took 3 weeks to get back to me.

Outstanding company to work with and they provide that best support.

The insurance providers even talk them out of going out of network. So that could be frustrating at times as well.

By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services.

When I have a question customer service has been prompt with their response time & very helpful.

Having the out of net reimbursement show first helps determine an overall price without going thru the whole claim.

When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear.

Overall anagram is great since it is easy to use, quick to pull up patients, and I am able to let patients know exactly what they'll be receiving back from their insurance company.

Its quite frustrating at times. We filed claims and providers say they never received the claim.

Finally a software that not only helps me get more business, but is streamlined and easy to use.

I like that I can now get OON benefits for patients who want to purchase their eyewear from our office.

They force 6-12 month contracts. The sales agents are impersonal and distant (multiple mistakes made while contracting) and only check on you when you complain.

There have been a few claims that had to be resent due to error & VSP can be a little slow at processing.

We realized no business benefits and lost 6 months of their service and gained very little. Overall we lost over $1000 by deciding to do business with Anagram.

We absolutely LOVE being able to see VSP patients at our office. Since we are not a VSP provider we do not have access to the patient's benefits.

We are very happy with Patch and we are in our second year of using them.

It pays for itself after helping 1 to 2 people & after that per month those are sales that I would not have had otherwise. The program itself is very easy to use.

Anagram has been a great benefit to my small office. Not having a dedicated person for insurance benefits and claim management it was difficult to stay on top of benefits and claims.

The staff at Anagram seem to really care about and support the users of their software and want us to succeed. I feel assured that I can always call on them if I ever need help, support or advice.

Extraordinary benefits and results for a small office.

With Anagram we are able to fight back, as a small clinic, and take our practice back from VSP.

US Dollar

HawkSoft is an insurance management solution designed for independent agencies.


HawkSoft offers workflows for commercial and personal lines and an auto-documentation process that builds a trail of every client interaction. HawkSoft’s core package includes the reporting suite, Agency Intelligence, giving agents access to vital business metrics and sales pipeline management tools.  


HawkSoft offers drag-n-drop functionality, real-time quoting, downloads, e-signature, phone integration, QuickBooks integration, pre-fill ACORD forms and certificates of insurance, batch email marketing and texting.


Support is provided via phone, chat and in person.



LongDescription

Insurance Policy Management

Insurance Rating

Property & Casualty

Contact Management

Commission Management

Claims Management

Life & Health

Quotes/Estimates

Document Management

Mac OS

Web browser (OS agnostic)

Windows 10

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

HawkSoft CMS

In Person

Live Online

Webinars

Documentation

Anagram, formerly Patch, is a cloud-based insurance management solution, which assists health centers and medical practitioners with claim submission and out-of-network benefits management. Key features include ROI tracking, treatment planning, messaging, patient management, and insurance provider management.


Physicians can use the solution to examine coverage details, determine eligibility and inform client about covered expenses in real-time. The solution helps doctors deposit claims and send reimbursement checks to patients. It also allows counselors to measure patients' reimbursements against ongoing treatment, process payments and track revenue.


Anagram helps practitioners review surveys collected through social media ads, analyze customer behavior, connect with patients through chats or emails and resolve issues in real-time. Pricing for the solution is available on request and support is provided via email and documentation.



HawkSoft CMS vs Anagram

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