Cin7 Software


 

Cin7 is an inventory management solution designed for small and midsize retail and wholesale businesses. It offers inventory management, point-of-sale, warehouse management and reporting functionality within a suite. The solution can be deployed both as a cloud-based and on-premise system.

Cin7 features e-commerce integration that allows users to display the accurate pricing of items based on the stock’s real-time landing price. Users can track their inventory in real time, which helps with preventing overselling and over allocation.

Cin7 offers stock reorder functionality, allowing users to create purchase orders directly from the inventory portal during an inventory shortage. The solution also features third party logistics services, which helps users ship stock from their warehouses via registered logistics companies.

With the help of customized reporting and dashboards for tracking and monitoring all the inventory data, users gain a complete view of all their warehouse and shipping activities and are better equipped to make inventory and stock level decisions.

 

Cin7 - Inventory control
 
  • Cin7 - Inventory control
    Inventory control
  • Cin7 - Inventory management
    Inventory management
  • Cin7 - Multiple devices
    Multiple devices
  • Cin7 - Purchase order
    Purchase order
  • Cin7 - Stock tracking
    Stock tracking
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

221 Reviews of Cin7

 

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Software Advice Reviews (5)
More Reviews (216)

Showing 1-5 of 5

Leonard from Little Bird Organics
Specialty: Food & Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Excellent small/medium business inventory management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We looked at many small/medium and fast growing business inventory management options and Cin7 stands out significantly above the rest. It also interfaces perfectly with our Xero accounting package and actually supplements some of the Xero weaknesses.

Pros

- Relatively easy implementation with little/no disruption
- Affordable cost
- Fantastic functionality for the price
- Don't need a specialist Cin7 operator internally

Cons

- The support in our case was not great but there may have been reasons that I'm unaware of as I wasn't part of implementation
- Not much else

Review Source
 
 

Wander from Prowake
Specialty: Hospitality & Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very good!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system is all web based!!! Easy to use, user friendly. All the web sales can be easily managed.

Cons

Additional app for Cin7 to integrate with logistics had an expensive connection fee, higher than the app itself.

Review Source
 
 

Ami from Small World distribution
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Cin7 review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Switching to Trade Gecko is in the process. Trade Gecko looks like a dream.

Cons

Since writing my last review I've had the 'head of support' helping me, assuring me we'd resolve my issues. He was in touch twice pleading with me to stay on the system before I got an out off office from his email address notifying me he's away for two weeks. On top of this I've been charged extra a month for an extra user as I entered my accountant's information in the 'new user' section. Nowhere does it mention that there will be a charge to do this, and I'm pretty positive this is actually against the law. So far they've said they can't issue a refund.

Review Source
 
 

Marco from Rocket
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Product with big potential, but still a prototype.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We suggest you to wait to subscribe to this product until the company is able to deliver the full functionalities they claim they offer.

Pros

Functionalities of this product are what small companies need, if only they were working.
This remains a good project on paper, and it would be great if offered for free until it is working properly to clients helping the development of a final product. Now it is working with 60-70% of the minimum required functionalities. The risks of being blocked with shipments and invoices are always there.

Cons

This is still a prototype, charged to customers as a final product, probably to finance the completion of the software development. We subscribed for a base plan and we were forced to move to premium plan. We cannot switch immediately due to the big time and money invested in setup and integration, and we will soon do it if they do not fix the issues. So far, support is not able to solve issues in real time, therefore we had and are having huge issues with customers with blocked deliveries, wrong documents (invoices and packing lists sent out). And we did not receive any refund or apology with a plan to fix issues.
Having mistakes in reporting, and official documents like prices and amount of invoices is not acceptable.

Review Source
 
 

Mikko from POINT 3 Basketball
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Solid value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has been generally very responsive and helpful in solving problems. Most other software packages in this range barely even offer support!

Pros

The range of functionality that Cin7 offers is similar or even superior to what other platforms offer for almost twice the price. While I wouldn't call it perfect, it has definitely increased our ability to analyze our business performance and stay on top of everything on a daily basis.

Cons

As with any software system transition, there are some functionalities that you have to sacrifice to gain others. We are still adjusting somewhat to the new system, though we are definitely in a much better place than we were with our previous software package!

 
 
 
Showing 1-20 of 216

Andrew from JD Lighting

December 2017

December 2017

Cin7 is easy to use for our sales team and with there continual development will continue to be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using Cin7 for some time but only on a very basic level. (making a sale and creating purchase orders) We are now at the stage that we need to expand our POS system and utilize all that Cin7 has to offer. As per any POS/IT system there will be and has been teething issues. The team at Cin7 (no mater who answers the call or email) are always willing to help or guide to the specialist that can. The continual development to this system and the fact that they take our concerns and suggestions seriously gives us confidence in the software and our ongoing relationship.

Cons

POS screen has limitations on information we would like our sales team to see. This would be one of the only cons we have found

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2017

December 2017

 

Thank you Nicolas for your feedback and an awesome review. We are glad you liked Cin7 and we were able to assist you. Please speak to our support team on POS screen we may be able to help you with information that your sales team usually looks for.

 


December 2017

December 2017

CIN7 simplifies are production jobs. Sales and purchasing are easy also.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works well without the pains of running a complex enterprise product.

Pros

Setting up and running production jobs is easy. Our products are simple cake mixes so we didnt need anything too complex. The integration with Xero works well.

Cons

Its too easy to change data. For example you can go into any old sale or purchase and change everything. Finalised transactions should be locked from editing unless special admin role.

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2017

December 2017

 

Thank you for your review and feedback. We love having you as a customer and look forward to seeing the continued success of your business. On your feedback of transaction locking- Cin7 automatically locks transactions based on user access. Help file can be found on the link
https://help.cin7.com/documentation/core-modules/administration/using-cin7/locked-transactions/.
We will get one of the support team member to contact you and explain this.

 

Ahmad from Dynamo Fitness Equipment

December 2017

December 2017

Expensive and buggy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It provides you with open-ended functionality and is less restrictive. I am able to pull good reports and track my sales and products.
Sale orders are easy to generate

Cons

It is still a software full of bugs also they have had a huge increase in price one after the other. Their explanation is that they have so many more new features. the reality is we don't use any of the new plugin and or features but we went from paying lesser amount to now more amount.

We are locked in of course and it will take many months before we can move on which we will pay more a month for the functionality we use is grossly overpriced. with a phone call and two weeks notice to increase the price by more than 40%

Soon I am sure there will be more software makers on the market in this field to bring these ridiculous prices for these types of apps and I hope that day comes sooner rather than later.

Some cons in dot point
*layout for the category is out
*you cant have bundled products

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2017

December 2017

 

Dear Ahmad,
We are sorry to hear of your concerns. We want Cin7 to work for you, and we do place a high value on customer satisfaction. An account manager will be in touch with you today, and we hope to address any issues you have.

 

Ben from Heartfelt Creations

November 2017

November 2017

The best thing about Cin7 is the range of features they provide compared to other inventory software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am a manufacturer who sells retail (online, email, phone and in person) and wholesale. Since I don't fit into one particular niche I love that Cin7 has all the features that I need for each one of my divisions.

I looked for a long time for an inventory software that met all of my needs. I tried one and it failed to do what I need it to, it was geared too much towards eCommerce and didn't have any order entry or manufacturing capabilities. Then I found Cin7. I was very cautious at first because of my experience with my previous software not performing the way I wanted it to. But as I learned everything Cin7 could do I was very pleased with my decision. It gives each of my departments the functionality they need and also seamlessly connects them together saving lots of time and money.

It also integrates with Quickbooks Desktop and ShipStation very well. You can import batch invoices into QB as well which is a huge time saver when reconciling.

If you are like me and you require a lot of functionality in your inventory system then you need Cin7.

Cons

I'd like to see it work with more eCommerce shopping carts right out of the box. We had to develop our own API integration to import orders from our shopping cart OpenCart. Their API works just fine, it just takes time to implement.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thanks Ben, for a fantastic review. We are glad you liked Cin7 and the fact that it has worked well for your business requirements.

 

Karen from Laboratory equipment supplier

November 2017

November 2017

Great potential - poor customer communication hobbles it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes.
If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Cons

Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7.
I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed.
One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7.
Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical.
CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Review Source: GetApp

  Response: Cin7, Cin7

Date: December 2017

December 2017

 

Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for.

 

Taylor from 12 Gauge Ranch
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We have been with cin7 for 5 months now and so far we love it. The program is simple and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization
Integration with Shopify
B2B website for our wholesale customers

Pros

We like the simple organization of everything with-in the system. Very self explanatory. There's so many opportunities with cin7 to be able to keep track of information and manage inventory. When we joined we had no idea how much cin7 really had to offer. From the B2B site to the easy integrations with our website, we are definitely a satisfied customer.

Cons

I wish there was the ability to make items a different price within a size grid. For example our shirts we get in sizes X-Small to XX-Large and our XX-Large shirts cost more so the only option I have is to create another product for the XX-Large or just take note of it elsewhere for book keeping. Also it would be great to see an option that allows you to discount your products and it get pushed over to our integration which is shopify.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thank you Taylor for your review and feedback on Cin7. We have submitted this request to the product team. They prioritise these requests based on demand. All new features will be published on our website at https://help.cin7.com/updates. We really appreciate your positive feedback!

 

David from Athletes For Christ
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Cin7 has transformed our small business - We absolutely love Cin7.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding.
Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service.

The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately.

In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Cons

We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Review Source: GetApp

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

 

Chloe from Warehouse

November 2017

November 2017

Cin7 Inventory System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cin7 monitors my stock well and helps update my E-commerce platform with stock levels. I am almost ready to integrate with Amazon.

Cons

This software is difficult to use, but once you have learned the software it's not as bad. The Cin7 help site provides me with all the information I need. If I do have any further questions, I send my queries to the support team.

Review Source: GetApp

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thanks Chloe, for your review and feedback on the Cin7. Please get in touch with our support team for any further assistance.

 

Kelvin from Fresh Accounting Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

LOVING IT!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been rolling out implementation of Cin7 for my clients across different industry mainly in Retail & Distribution. The support team in Cin7 is extraordinary, they are extremely responsive and helpful in all aspects.

We have also been recevied positive feedbacks from our clients who are now using Cin7, where they have noticed increased and improved efficiency in temrs of workflow by both automation and well-designed Purchasing and Sales modules where it is user friendly and easy to train new staffs on!

Review Source: GetApp

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Hi Kelvin,
Thank you for your review, we are glad Cin7 suited your clients requirements. Please keep us posted on your client's reviews on Cin7 and we will be happy to assist as required.

 

Noelle from Le Monde-home

November 2017

November 2017

This has been a very frustrating process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have a complex pricing structure and multiple locations and Cin 7 was one of the few software packages that has been able to cope with our set up

Cons

Subscribing to Cin 7 almost three years ago meant they were going through a lot of 'teething' problems and initially we did not receive the support we required. However we have seen a vast improvement but we did not think it fair as a reward for persevering they would triple the monthly fee, with out warning or good reason!

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thanks Noelle for your review. We are glad that Cin7 was able to cope with your set up requirements. One of our team members will get in touch with you about your feedback on pricing.

 


November 2017

November 2017

CIN7 has given us visibility and consistency within inventory management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The details associated with the receipt, production, and pricing of products is critical to our business. Also, the advanced batch tracking processes ensure we are compliant with regulations and providing protection for our clients.

Cons

Some more extensive reference materials would be helpful. These exist, but sometimes updates to the system are not quickly reflected which can make it difficult for new employees to rely upon the documents.

Review Source: GetApp

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thank you for your review & feedback. We at Cin7 strive for excellence and work closely with customers to create a seamless experience,

 


November 2017

November 2017

Magneto 2 solution & I appreciate not having to repeat myself.... don't you?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

service and great existing workflow

Pros

Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch.

Cons

Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We strive for excellence in our product offering and processes to create a seamless experience for our customers.

 

Michael from Coombes and Gabbie Lighting Design
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended.

Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.
Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design.

Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet.

Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Pros

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Cons

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.

Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Hi Michael,
Thank you for your feedback. We're sorry to hear that it has not met your expectation. We have investigated all cases logged by users from your company and upon review, they have all been addressed. There is a lot more to our features and capability for example the searching for customers by email or phone number can actually be done in Cin7. If you would like to be shown how to do this, we're more than happy to jump on a call to help you make the most of Cin7.

 

Kylie J from wYse Lifestyle

November 2017

November 2017

Software is user friendly and queries resolved usually within 24 hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A fully functioning Electronic Data Integration (EDI) Solution that fits the business. This Inventory and POS Management System eliminates the need for manual data and stock updates on all platforms which includes website, amazon, other fashion platforms, Dispatch, 3 Stores, plus any pop ups we do around the country.

Pros

That it is API compatible with most other platforms including Shopify and Amazon. wYse lifestyle also has 3 Fashion Stores, with more pop ups around the country. An EDI solution was the next positive step that I could see for growing our business as our current Inventory and POS had stated to stunt growth and profit, and now it has been the best for us in reports, tracking and growth!

Cons

That there is a lot of background work to do first before launching, especially going from an on premise inventory and pos with no API integration capability and poor quality csv files. So a lot of manual work for me but the extra foundation work is worth it for progress!

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Thanks Kylie for a overall 5 star review. We are glad you liked Cin7 and we look forward to a continued support and value you as our customer.

 

Linda from The Green Life Soil Co

November 2017

November 2017

I regret our decision to go with Cin7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of access with cloud based platform.

Pros

The most positive feature I can think of is it's cloud based, unlike our previous system, so ease of access is beneficial.

Cons

Lack of support. Our onboarding specialist mysteriously quit less than one month after we went live with the system (after we had received very little assistance) and was not replaced with another contact assistant. We were told we had to pay for premium support from then on. We have been with Cin7 for less than one year now and they have increased prices by 45%.
Very disappointed overall. Obviously they're not interested in small business customers.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2017

November 2017

 

Hi Linda, We appreciate your comments and we want Cin7 to work for you. We place a high value on customer satisfaction and will be in touch shortly.

 

MacKenzie from Equiline America

October 2017

October 2017

Use for Wholesale distribution and retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Different currencies, matrix system for variants, wholesale and retail customer options, B2B website integration.

Cons

B2B is not fully customizable. Replenishment values are not available for matrix variants, for example a specific color and size shirt.

Review Source: Capterra

  Response: Cin7, Cin7

Date: October 2017

October 2017

 

Thank you for your feedback. We appreciate your comments and we want Cin7 to work for you. We look forward to a continued support and value you as our customer.

 

Irina from Bicycle store

October 2017

October 2017

Very bad support /most of features do not work as promised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Supports Multiple locations
POS is ok and user friendly
PO part also works smooth. Able to allocate freight cost to POs in different currencies

Cons

We have been using Cin7 for more than 2 years and it changes only to worse.
In 2017 cin7 increased price for us twice already (we are not using extra features or users, the size of the company is the same ).

Support team is not able to solve very simple issues and when something does not work properly they just reply that it is supposed to be like that. I have to email them several times to get the job done.

Support is also became very slow. Sometimes nobody replies at all.

very frequent database errors

System does have potential but unprofessional support is killing it .

Review Source: GetApp
 

camila from Southerncross Distributor
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i can see better the sells daily and analysing the products.

Pros

it' s fast and easy to use and the cin7 staff always help me when i have some doubt .
Certainly i recommend this software

Review Source: Capterra

  Response: Cin7, Cin7

Date: October 2017

October 2017

 

Thank you Camila for such a wonderful review. We look forward to a continued support and value you as our customer.

 

Sam from Thrills

October 2017

October 2017

Cin7 has been great at helping us to manage our inventory and integrate with our accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The willingness of CIN7 to add features that make the system more usable. When we discover features that would assist in our daily tasks CIN7 have been helpful in incorporating these new features.

Cons

The fact that it is easy to make mistakes. It would be great if there were more warnings when mistakes have impacts on the accounting.

Review Source: Capterra

  Response: Cin7, Cin7

Date: October 2017

October 2017

 

Hi Sam,
Thank you for an overall 4 star review. We are glad you had a good experience using Cin7. Thank you for your suggestions we always look forward for ways to improve our customer experience.
We look forward to the continued support and value you as our customer.

 


October 2017

October 2017

Excellent. I highly recommend Cin7.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used several and looked at dozens of systems in the last fifteen years, and recently switched to Cin7 for my two retail businesses - both a fusion of brick and mortar and ecommerce (using shopify platform). Cin7 is robust and well designed, and relatively easy to learn and use. Its highlight is inventory management - quite advanced, and at the same time free of unnecessary complications.

Cons

While there is a learning curve for any new software or system, Cin7 works, for me at least, refreshingly smoothly and logically. Onboarding process was efficient, and the support staff was always available to teach and answer questions.

Review Source: Capterra

  Response: Cin7, Cin7

Date: October 2017

October 2017

 

Thank you for such a wonderful review. We look forward to a continued support and value you as our customer.