Cin7 software


291 reviews(4.5/5)
291 reviews(4.5/5)

Cin7 is an inventory management solution designed for small and midsize retail and wholesale businesses. It offers inventory management, point-of-sale, warehouse management and reporting functionality within a suite. The solution can be deployed both as a cloud-based and on-premise system.

Cin7 features e-commerce integration that allows users to display the accurate pricing of items based on the stock’s real-time landing price. Users can track their inventory in real time, which helps with preventing overselling and over allocation.

Cin7 offers stock reorder functionality, allowing users to create purchase orders directly from the inventory portal during an inventory shortage. The solution also features third party logistics services, which helps users ship stock from their warehouses via registered logistics companies.

With the help of customized reporting and dashboards for tracking and monitoring all the inventory data, users gain a complete view of all their warehouse and shipping activities and are better equipped to make inventory and stock level decisions.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

291 Reviews of Cin7

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Expensive, comprehensive but slightly cumbersome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had real issues with clients managing their stock levels, movement of stock, manufacturing of goods, and warehouse management. We moved several clients onto CIN7 and it does the job very well. We can have a stock figure live, online any time of the day or night.

    Pros

    Fully featured software. They really have thought of every eventuality and cater for it. There are so many things you can do with this software.

    Cons

    It's so big and bitty that it doesn't feel good or easy to use. It is stable and reliable but doesn't feel that way. It has so many features that it's really difficult to set up and not that easy to learn to use. It's not the most intuitive software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Cloud based inventory system for merchants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very robust. Pricing was about middle of the pack. Would be perfect for Fashion and Apparel retailers, beauty, cosmetics, furniture.

    Cons

    Integrations were limited to accounting software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thank you for your review

  • Celia from Cizzy Bridal Companies

    Number of employees: 2-10 employees

    September 2018

    Great for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program has definitely helped with our inventory systems

    Pros

    The layout is neat and dashboard is easily customised. Also great for ease of use.

    Cons

    Initially it was hard to understand the jargon, but the implementation team is great at explaining and very helpful

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thanks Celia for your review

  • Anna from Edible Beauty

    Number of employees: 2-10 employees

    September 2018

    Brilliant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very happy with my overall experience with Cin7. I have been able to track inventory from multiple locations, integrate my accounting software and integrate a vendor EDI system to the software.

    Pros

    The Cin7 staff and customer service really stand out. The customer representative has been an incredible help in providing one-on-one guidance and direction in integrating the software with all of our platforms.
    The sophistication of the software is impressive as is the ability to deal with multiple locations, regions, pricing, fulfillment centers as well as its B2B platform. I would highly recommend the software and staff.

    Cons

    Nothing to note the software is very sophisticated so takes some time to set up

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thank you Anna for your wonderful review

  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Excellent Overall Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sri has been an integral part of picking up the many pieces that we were unsure about and him fixed and helping us through the stages.

    Pros

    Cin7 is a great one stop cloud based platform for inventory managemnt . Their workflow is very good and their support is great.

    Cons

    The PO workflow of adding freight and duty into seperate PO to link to the original is archaic and i hope they get this issue sorted asap. Im sure other people have complained about this also.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thanks for your review and feedback on Cin7

  • Carly from Taki Watches & TOKYObay

    Number of employees: 11-50 employees

    September 2018

    Robust, Customization Friendly and Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very friendly and respectful group to work with Support is effective, but I recommend using videos to describe any issues that are complex We have been assigned an exceptional support member from Cin7. Customer rep. has been extremely helpful in resolving our integration issues and customization needs. He is very bright and able to assimilate lots of information quickly to understand an issue and work with his Cin7 colleagues to find the best resolutions. He also has excellent follow-through. My advice is to ask for him.

    Pros

    We’ve been utilizing Cin7 for about 9 months. We integrated the Cin7 for our business during Q1 2018. We have found the Cin7 platform to be robust, and the customizations they provide to accommodate specific business needs have been very important towards running our operation effectively and efficiently.
    In summary:
     Robust platform for a small to mid-size business
     Inventory management capabilities are strong
     Sales Order and Purchase Order functionality is solid
     Reporting capability has improved with more features and functions this year.

    Cons

    There is a cope for improvement as it ages.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thank you for your wonderful review Carly. We are glad you liked Cin7 and our team was able to support you.

  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    CIN7 increased our monthly charge three fold

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    cloud based - which at this point is about the only thing i liked - clearly not sufficient

    Cons

    Buyer beware. I signed up in spring of 2017 to use CIN7 for my two retail businesses. The first was an ok experience; the second was in onboarding stage for almost a year. At that point, in spring 2018, CIN7 announced that they were tripling our monthly charge for both accounts and there was nothing I could do. We tried to resolve and come to a compromise, and there was a complete lack of interest in hearing a customer’s point of view. So, after paying them multiple thousands of dollars, and investing additional thousands of dollars in training, we got to dump everything and go elsewhere. I’m still appalled when I think about their business practices and complete lack of respect for the customer relationship.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Hi There, We are sorry to hear that you feel you were not heard. We endeavoured to contact each and every customer who had their pricing brought into line with our updated plans. If we have missed anything, we are happy to discuss this with you further. Please send your company name and email to marketing@cin7.com and we will get in touch with you

  • Andrei from Premium Plants Limited

    Specialty: Other

    Number of employees: 2-10 employees

    September 2018

    After 3 months of implementation and time wasting, cin7 is unable to provide the promised and won't refund!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's cloud based and look modern. I like the idea of what Cin7 says it will offer on paper and maybe it works for other businesses, but certainly not in my case. Started off very good. Lots of promises, very friendly, good value etc; then it just goes downhill from there.

    Cons

    Went through the details and the proposed process of implementation, as I was a little sceptical, I was told that all the fees would be refunded if Cin7 isn't able to provide as promised. So, after three months they finally say they won't be able to do what's required. During the 3 months I had to chase regularly for any updates. On a number of occasions I was offered 'workarounds' rather than solutions. I tried to be reasonable and compromised on certain things that we as a business could live without (or do manually). Bottom line is Cin7 failed to deliver certain customisation which was promised at the very beginning which is integral to our business and are now trying to come up with some excuses, whilst not issuing a refund. I have all the proof in writing and I am not going to let this just pass without getting my money back. I regret dealing with Cin7 and would recommend to seek alternative solutions.

    This review was submitted organically. No incentive was offered
    Review Source
  • Adam from Nique Clothing

    Number of employees: 11-50 employees

    September 2018

    Service review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good

    Pros

    I would like to thank customer service representative for his fast and prompt action in resolving the issues

    Cons

    Still very new to the system. Will update.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thanks Adam for your review

  • Amy from Office Solutions International

    Number of employees: 2-10 employees

    August 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall experience has been great!

    Pros

    My team and I love how easy it is to pull information, export/import, etc.. It's very user friendly and easy to understand.

    Cons

    The only issue we have is that we don't have security control - we would hope to have more control of what's sharable with other users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thanks Amy for your review and feedback

  • Cheryl-Lee from Think Water Cambrdige

    Number of employees: 2-10 employees

    August 2018

    Fast and Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The processing of inwards and dispatch has improves considerably using the Pick n pack feature.

    Pros

    What I like most about this software is how easy it is to use, training staff is much easier and has seen benefits in a reduction of hours spent on training. Because of how easier it is there is less incidents of issues or data been input incorrectly.

    Cons

    The feature I like least about CIN7 is not being able to have Phone Numbers or contact number as a coloumn in the CRM

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thanks Cheryl for your review and feedback

  • Carmen from LOUNGE THE LABEL

    Number of employees: 11-50 employees

    August 2018

    POS Training FEEDBACK

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The training that we received today was excellent. Rep was able to pace the training to our requirements/capabilities.

    He was thorough and stepped through the processes very well in an orderly fashion.

    Cons

    Nothing as of now.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    September 2018

    Thanks Carmen for your feedback on Cin7 Training

  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    One of few inventory systems with a light manufacturing feature

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is one of few inventory management systems that actually has a light manufacturing feature. While this does still need some work we're happy to have the essentials in place now and have our system as it were 'all in one'.
    We had Chandni on for our testing phase after implementation and she was extremely helpful in testing and helping us find solutions and customizations that we needed.
    They continue to develop more features as time passes.
    The webinars and videos are also very useful for people just jumping on board but, as they are a new feature there aren't many yet.
    B2B website is useful.

    Cons

    Initial implementation process needs a lot of work.
    It is on the more expensive side.
    It would be useful to have a live chat for when I need a quick answer for a small question after testing and implementation.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

    Response: Cin7, Cin7

    August 2018

    Thanks for your review and feedback

  • Jash from Jerry Kitchen

    Number of employees: 2-10 employees

    August 2018

    Cin7 is very effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The warehouse manager can easily find the inventory, storage location, and historical storage conditions, from the receipt of orders to the sorting of goods, to the shipment, which is very convenient and can realize efficient and rapid warehouse management. Chandni is enthusiastic and patient, and can solve customer problems in detail. The choice of Cin7 can be satisfied.

    Pros

    I have use Cin7 for nearly 1 mouth. Cin7 is very effective for large inventory management.

    Cons

    - nothing as such

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Jash for your review, we are glad to hear that you found Cin7 helpful for your Warehouse management requirements

  • Craig from Keyboard Corner & Kc's Rockshop

    Number of employees: 2-10 employees

    August 2018

    Still onboarding but looking like it will suit our purposes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staff have been very helpful and knowledgeable, fast to respond to queries during our onboarding.

    Pros

    Flexibility to suit my industry and ability to connect to our BigCommerce site

    Cons

    Not sure there is anything I dislike yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Craig for your review.

  • Mely from Jerry Kitchen

    Number of employees: 2-10 employees

    August 2018

    Thanks to Cin7

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of the customer rep did her best to serve us .

    Pros

    I appreciate CIN7 as a helpful inventory software

    Cons

    Nothing as such

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Mely for your review, we are glad you liked Cin7.

  • Yudi from Jerry Kitchen

    Number of employees: 2-10 employees

    August 2018

    Thanks to Cin7

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cin7 team offered us a great support during training period. They provided live training sessions to teach us almost all aspects of the system, i.e. product input as a brand new business, stock management and sales. We are able to get on hold of supporting staff via phone or email, and solve the problem on the spot. Even though the training period finishes, there is technical team follow up with us. I am sure they will also be very helpful. We definitely recommend any other businesses to choose Cin 7, as it is a comprehensive system caters many different uses, along with strong support from dedicated team member.

    Pros

    It is a great system for our kitchen and bathroom retail business. The system provides detailed product management, stock control and comprehensive sales management. The system are able to perform the most of all our requirements.

    Cons

    Nothing in specific.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Yudi for your wonderful review, we are glad Cin7 was able to perform the most of your requirements.

  • Eric from Seal the Seasons

    Number of employees: 11-50 employees

    August 2018

    Pleased to use this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Cin7 for a few months now and we have overall been pleased with the software. The Cin7 team did an excellent job getting us up and running. Customer support has been pleasant to work with and they are always responsive when we have questions on run into problems. I would recommend this product and their staff if you are in need of inventory software.

    Pros

    User-friendly, Good customer support, Best fit for the business.

    Cons

    Nothing specific. Maybe a scope of improvement in the future.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Eric for your review we are happy to hear that you had a pleasant experience working with our customer support team.

  • Joel from Butterfly Express Essential Oils

    Number of employees: 11-50 employees

    August 2018

    Amazing Software - Like a tall glass of water in the desert!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cin7 is an excellent inventory system, we investigated about 10-20 different top ERP solutions with our extensive requirements list (bill of materials and scanning were some of the features that were difficult to find natively supported in a lot of the offerings out there). Many of the systems that we investigated were like a mirage in the desert. They looked great and advertised great features, but once you got into them, it was like getting to the mirage and finding there was no water there. The software packages would either not be capable of what we needed them to do, or the price became so high that it would put our business under. Cin7 was like a tall glass of refreshing water in the Sahara Desert. After many long hours of wandering in the desert, we finally found this great inventory system, which natively has all of the features we were looking for at a price that is very reasonable for our mid-sized business. So, if you want to keep your camels watered… (or your employees/and overall business happy); I recommend Cin7, where you will get to the water and not find yourself still thirsty in the desert, having only seen a mirage.

    Pros

    The greatest features of Cin7 are the search-ability everywhere within the system, back-end stability, existing integrations, and the great visibility and flow of the system as orders go through it. We were also very impressed with the concept of virtual stock through existing materials and bill of materials.

    Cons

    We had a little trouble with the importing of data as there were some nuances, however the on-boarding process helped us to resolve them so it was not a big deal.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Joel for your fantastic five star review.

  • Tim from Premium Handpiece Parts (A True Spin Dental Company)

    Number of employees: 2-10 employees

    August 2018

    Cin7 Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Cin7 inventory management system is a great software that has helped our small business wrap our arms around how to properly manage our inventory levels, while also gaining visibility to items that are low in stock. Cin7 has BOM tracking capabilities which is one of the main reasons why we chose this company/software as our inventory management system. Although we had to do quite a bit of customization in order to get the final product to work efficiently and functionally, the Cin7 team members were incredibly helpful and supportive throughout each phase of the integration and launch. Each team member was knowledgeable, understanding, and willing to help out in any way that they could. I would highly recommend using this company/software for any size business that is looking for a simplistic way to manage their inventory complexities between multiple platforms.

    Cons

    I do not have anything bad to say about the software as it fulfilled a significant need with our business

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Cin7, Cin7

    August 2018

    Thanks Tim for your wonderful review. We are happy to hear that our support staff was able to help you with your businesses specific requirements.

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