Clear Spider vs ECOUNT
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.8 / 5
4.6 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
January 27, 2024
August 8, 2022
Pros/Cons
Pros
- The ability to find out where product is held in our warehouse, the age of the product, the sku details. I liked the ability to allow only some functions to some staff and full functions to others.
- Our best benefit was to use less paper and have a huge improvement with our follow-up.
- We have experienced great benefit from this software and great customer service.
Cons
- The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views.
- The terminology was difficult to adapt to initially. The menu driven functionality was also difficult to understand at first.
- Poor UI and then less user-friendly. It's a bit hard for new user to be onboard with the solution because the tool is not that intuitive.
Pros
- Easy to use, great customer support, very functional, very good price. The setup was really easy to do and the end user interface is very simple to use.
- Overall, I find it is a great deal. The technical support is very good.
- Also, the connection ability to other apps like my own CRM should be readily available. In this modern IT age, automatic connectivity between different applications is a must.
Cons
- Report customization should not have been limited. No offline version available.
- My only complaint is that the email that is sent every morning that is an inventory update, does not send me an update on all of my items that I have in the system for each individual location.
- Discount must be applied to long term user. A lot of error in printing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
