Clear Spider Software

4.52 / 5 (27) FrontRunners®

About Clear Spider


Clear Spider is a cloud-based inventory management solution for business of all sizes. It helps users manage their inventory and improve overall company efficiency. The software supports inventory management, warehouse management, order and shipping management, billing and analytics across a suite.

The inventory management and control functionality helps users manage delivery times and also offers an automatic replenishment feature. It manages orders by maintaining details on minimum and maximum orders, as well as common reorder points.

Clear Spider also has a reporting and analytics feature that helps streamline operations, enhance operational efficiency and increase inventory turnover.

Clear Spider uses secure encryption for securing data and transactions. It also offers role-based permissions so that an organization can manage feature and information access on a user-to-user basis. This feature helps simplify both navigation and the learning process for new users.



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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Clear Spider

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(11)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 27 reviews

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August 2017

Shahid from Jonathan Louis International

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Excellent Customer Service. Anytime there was an issue, the response was immediate. Good Training.

- Able to organize the Raw Material warehouse - Streamline the Inventory Management Processes and Procedure - Accurate Raw Material Reporting - Issue and Receive Raw Material accurately and easily - Labeling of Product

Pros

Clear Spider is a simple Inventory Management Application. Comprehensive, easy to use and very well organized Tool. It has many features, that are available if needed. For example you can generate, manage and administer POs both for receiving and issuing material.
A lots of inventory reports, which are easy to create and extract to different formats i.e. excel, pdf
It has the ability to track the material by multiple criteria such as location, bins, Product Codes and Type Etc.
It cab be used for Future planning and forecasting material requirement.
Clear Spider has a feature to Audit the transactions in multiple ways such as by type, users Etc.
It has the ability to generate Bar Coded Labels
Clear Spider ahs full blown Physical Inventory and Cycle Count feature, which has reduced our physical inventory time in half.
It has a provision to email POs, Orders, Reports
Very user friendly, Easy to administer. Excellent Security
There are lots of templates that are available for generation of reports
Configuration of the system is easy.
It is a cloud based system and Clear Spider has managed it very well as far as the Company data security is concerned.
It keeps the History of transactions, which can extracted.
In short it is simple, short, easy to use, well managed and comprehensive application for Inventory Management.

Cons

To generate new functionality and queries, which may be very simple in nature, you need to contact Clear Spider Technical Support.
Clear Spider is being used in a limited role in our company.

August 2017

David from XTO Energy

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Clear Spider has created massive efficiencies and savings for my customers.

CSI has created many efficiencies in our inventory management - most pertain to making inventory data digital and accessible across the company. The User/Company/Program relationship has been very important in our business because various business groups need ways to segregate their data from others. The order processes and to-do list assignments have created individual accountability in workflows where there was none before. The ability to heavily customize reporting features has allowed us to produce very specific (and valuable) reports to identify surpluses, compare performance of vendors to one another, easily compare pricing between suppliers and make informed decisions about our business that we simply didn't have the data available to make before. All of these elements equate to doing more work in less time and capitalizing on time and money savings that were otherwise unmanageable.

Pros

Clear Spider provides a deeply detailed and configurable inventory solution but allows the flexibility to use as much or as little as needed. This means that we can benefit from one product to manage something as simple as a department supply closet to a complicated parts management and procurement system for company assets. If the functionality you're looking for doesn't exist already, niche solutions can be designed and implemented to fit very specific business needs. Despite the high level of configurability, CSI is also the most stable application that I support.
Most importantly for our business, the level of customer service is outstanding. As an analyst that supports several applications for my company, I dread calling tech support for some applications and being met with endless automated answering services and then waiting several days for a response to an issue. My support contact at Clear Spider is one call away and works closely with me to maintain an understanding of my specific business needs.

Cons

The most negative feedback I get about CSI is related to the UI. Many of my customers use web applications with flashy graphics and animations, and some simply notice the difference between CSI and other applications that take advantage of updated CSS stylings / plugins. What people like about the UI is that once they've learned how a page works, most other pages follow suit (query parameters near the top of the page, a display button and results below). My customers are also interested in workflow graphics / animations showing them where an order is the in workflow process.
One drawback for customers has also been the learning curve when they're first exposed CSI. It's difficult for people to understand the relationship between items, transactions and orderlines at first. There are also many cases in which our users only need to use a fraction of the functionality provided (many of the configurable elements of an item are unused) and they wish they could permanently hide areas that are unused, such as unit of measure.

August 2017

David from Seeding Labs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

August 2017

Using Clear Spider has allowed my organization to better manage our inventory and grow our business.

Increased the number of outbound shipments by 42% in the first year. Greater inventory accuracy and visibility. The real-time changes to inventory means I can better informed decision related to my business. The addition/ creation of an on-line order portal greatly reduced the number of man hours we have had to devote to internal order processing and an increase in customer satisfaction.

Pros

The system is easy to use and has more features than we need. The tech support people are superb. Integration/ interfacing with other systems is easily handled by back end support. Partnering with Clear Spider means that my organization could move away from a very linear outbound order process, and serving only one customer at a time, to handling multiple customers and orders at the same time.

Cons

The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views. The flip side to this is that the Clear Spider team can create just about any report that you need. The lack of flexibility is the one knock on the system.

August 2017

Matthew from OFI

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Love the system. Easy to use and facilitates more efficient and effective planning with customers.

Pros

The fact that it is web based is my favorite feature of the software. This allows my customers (who have access to their own inventory) to see the same things I see when we're planning for future projects. Having photos for them to view is also a nice touch. From an administrator's standpoint, the ease with which inventory is added to the system is definitely a major plus. Inventory comes in and out of our warehouse every day so simplicity of use makes it easier for me to do my job and keep inventory updated daily.

Cons

There have been occasional issues with adding items to inventory and fields populating correctly. I believe these issues had to do with initial uploading our product from different inventory software. However, when these issues arose in the past, they were quickly handled by the support team at Clear Spider.

August 2017

Trevor from Parker Hannifin Corporation

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2017

The software/scanner capability is top notch. The day to day support is excellent.

Customization capability with an off the shelve product. Leverage to create additional value over our previous software provider. From a software and transactional purpose we can offer

Pros

The ability to create adapters and attributes allow us to customize the software and customer setups to meet our business needs. Having customer & supplier modules allow us to leverage the value in our services.

Cons

The menus and user friendliness of the site could use some improvement and it is being worked on. In our business, we have a large variety of pc skills with our users and training requires us to create clear work instructions to avoid support calls. Clear work instructions on the new Android/IOS scanners would be beneficial

August 2017

Catherine from Floors, Inc DBA US Window Fashion Supply

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

I have used Clear Spider for the past 8 years and found the program to work perfectly.

The ability to find out where product is held in our warehouse, the age of the product, the sku details. I liked the ability to allow only some functions to some staff and full functions to others.

Pros

It's fast. I can maneuver quickly and get accurate answers quickly. Customer Support is absolutely the best. Broc Filman has been our main contact but everyone within this company has been fantastic to work with. Anytime we need help we get resolution within a few hours. Clear Spider gives fast, easy to understand reports and quick references.

Cons

We had to hire a programmer to help integrate the program with our customer ordering and payment system.

August 2017

Alan from Gold's Gym

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

ClearSpider has been an critical tool in helping our organization streamline inventory management.

Pros

ClearSpider functionality is highly customizable, beyond the standard features package, making it a versatile tool for unique business data and operational needs.

The ClearSpider development team that is assigned to each account is also highly skilled in understanding the needs of the business and translating it into tailored system solutions.

Cons

Development of custom functionality after launch is subject to the ClearSpider development team's bandwidth. The ClearSpider team is always flexible, responsive and supportive but system development needs on short timelines are challenging to get completed.

August 2017

Sandy from TCH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2017

Clear Spider helped us configure the system to work for our purposes

We are able to provided kanban systems to our customers to make their order processing easier, and the keep the customers loyal to our company.

Pros

the system works smoothly to get our customer orders entered into clear spider and into our inventory system as well

Cons

The scanners that we purchased to go with the system are not as user friendly as we would like. We had to create different work arounds for two of our customers in order to meet their requirements.

August 2017

Hassan from Inland Technologies & Quantem Aviation

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Excellent software. Have had great success in our purchasing system.

-The PO process is now online and anyone can access from anywhere - Approvals are done before the PO is issued - Inventory is online and anyone can access from anywhere - Provides real time inventory

Pros

The process of approvals of orders is automatic and flows through perfectly and the creates email notifications at the same time.

Cons

Does not allow approvals to proceed based on dollar amounts of POs. This would be ideal for our situation and process of approvals.

August 2017

Nathan from Tampa General Hospital

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

This software has greatly improved the efficiency of our warehouse.

Our warehouse was barely functional before we began using the software. Now we have a fully function warehouse to support our hospital.

Pros

I like how easy it is to use and how easy it is to export inventory reports to excel. It's very beneficial to me to be able to export quickly and send information to others in my organization who do not actively use the software.

Cons

The software works great for our purposes but it would be great if you could have the same item with different quantities listed in different locations and to be able to pick specific pallets to pull from.

August 2017

Linda from Behind the Scenes

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2017

Love having a web based inventory system!

Our clients can see their inventory anytime / anywhere in real time.

Pros

Our clients love the ability to see their inventory in real time from a web based program. The transition to Clear Spider went smoothly and our Clear Spider representative offered assistance whenever we needed it. We also like the ability to do a pick and pack list from the system. So far we have been pleased with Clear Spider!

Cons

After I go into a record to edit and I save it takes