Clear Spider software


26 reviews(4.5/5)
26 reviews(4.5/5)

Clear Spider is a cloud-based inventory management solution for business of all sizes. It helps users manage their inventory and improve overall company efficiency. The software supports inventory management, warehouse management, order and shipping management, billing and analytics across a suite.

The inventory management and control functionality helps users manage delivery times and also offers an automatic replenishment feature. It manages orders by maintaining details on minimum and maximum orders, as well as common reorder points.

Clear Spider also has a reporting and analytics feature that helps streamline operations, enhance operational efficiency and increase inventory turnover.

Clear Spider uses secure encryption for securing data and transactions. It also offers role-based permissions so that an organization can manage feature and information access on a user-to-user basis. This feature helps simplify both navigation and the learning process for new users.

Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of Clear Spider

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  • Graig from Hospital & Health Care

    August 2017

    The staff at Clear Spider have always been extremely responsive and willing to assist.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I appreciate how responsive the staff is to answering questions, providing support, and has a willingness to develop customized solutions whenever feasible. Uploading is simple, once you understand the specific process to do it.

    Cons

    The system does feel somewhat antiquated in comparison to some other systems. It also has some weird limitations, such as only being to automatically send a system generated PO to one vendor email address, rather than multiple ones.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anick from BDC

    Number of employees: 1,001-5,000 employees

    August 2017

    Good experience overall. UI is sometime hard a bit but everything is functionnal.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our best benefit was to use less paper and have a huge improvement with our follow-up.

    Pros

    Work well. Always available and stable. Quick response to my email when support is needed or when I have question.

    Cons

    Poor UI and then less user-friendly. It's a bit hard for new user to be onboard with the solution because the tool is not that intuitive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Matthew from OFI

    August 2017

    Love the system. Easy to use and facilitates more efficient and effective planning with customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that it is web based is my favorite feature of the software. This allows my customers (who have access to their own inventory) to see the same things I see when we're planning for future projects. Having photos for them to view is also a nice touch. From an administrator's standpoint, the ease with which inventory is added to the system is definitely a major plus. Inventory comes in and out of our warehouse every day so simplicity of use makes it easier for me to do my job and keep inventory updated daily.

    Cons

    There have been occasional issues with adding items to inventory and fields populating correctly. I believe these issues had to do with initial uploading our product from different inventory software. However, when these issues arose in the past, they were quickly handled by the support team at Clear Spider.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shahid from Jonathan Louis International

    Number of employees: 1,001-5,000 employees

    August 2017

    Excellent Customer Service. Anytime there was an issue, the response was immediate. Good Training.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    - Able to organize the Raw Material warehouse - Streamline the Inventory Management Processes and Procedure - Accurate Raw Material Reporting - Issue and Receive Raw Material accurately and easily - Labeling of Product

    Pros

    Clear Spider is a simple Inventory Management Application. Comprehensive, easy to use and very well organized Tool. It has many features, that are available if needed. For example you can generate, manage and administer POs both for receiving and issuing material.
    A lots of inventory reports, which are easy to create and extract to different formats i.e. excel, pdf
    It has the ability to track the material by multiple criteria such as location, bins, Product Codes and Type Etc.
    It cab be used for Future planning and forecasting material requirement.
    Clear Spider has a feature to Audit the transactions in multiple ways such as by type, users Etc.
    It has the ability to generate Bar Coded Labels
    Clear Spider ahs full blown Physical Inventory and Cycle Count feature, which has reduced our physical inventory time in half.
    It has a provision to email POs, Orders, Reports
    Very user friendly, Easy to administer. Excellent Security
    There are lots of templates that are available for generation of reports
    Configuration of the system is easy.
    It is a cloud based system and Clear Spider has managed it very well as far as the Company data security is concerned.
    It keeps the History of transactions, which can extracted.
    In short it is simple, short, easy to use, well managed and comprehensive application for Inventory Management.

    Cons

    To generate new functionality and queries, which may be very simple in nature, you need to contact Clear Spider Technical Support.
    Clear Spider is being used in a limited role in our company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevin from Timax

    Number of employees: 11-50 employees

    August 2017

    Clearspider has been an essential tool for the management of our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    scalable WMS at competitive price.

    Pros

    The vast potential of the software is incredible. We can be certain that the tool can do everything we currently need and is scalable for our future growth.

    Cons

    The terminology was difficult to adapt to initially. The menu driven functionality was also difficult to understand at first.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kelli from UCLA Mattel Children's Hospital

    Number of employees: 10,000+ employees

    August 2017

    Clear Spider has helped us navigate and control our completely random inventory needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It enables us to organize our inventory and know exactly what we have at any given time. Our inventory is based in donations so it's completely and totally random.

    Pros

    Once you learn the system, it's very easy to use. It was created specifically for our needs and we were able to make numerous changes in order to drill down to exactly what we needed. There is no superfluous data or items - which makes it very user friendly

    Cons

    The unknown when getting familiar with the system. Tracking inventory in this manner was a huge change for us, but because the system is built for our specifications, that "unknown" quickly goes away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Chemico

    Number of employees: 201-500 employees

    August 2017

    Clear Spider adds tremendously to our value proposition both internally and to our customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would eco my comments from before: Customization, fairly quick deployment and the scalability of the applicaiton

    Pros

    The flexibility to customize based upon our needs. Its highly customizable that allows us to deploy the too in unique ways to our customer

    Cons

    its not free. I cant really think of anything that I don't like about the application to day. I can say that more options for changing passwords would be good

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Seeding Labs

    Number of employees: 2-10 employees

    August 2017

    Using Clear Spider has allowed my organization to better manage our inventory and grow our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased the number of outbound shipments by 42% in the first year. Greater inventory accuracy and visibility. The real-time changes to inventory means I can better informed decision related to my business. The addition/ creation of an on-line order portal greatly reduced the number of man hours we have had to devote to internal order processing and an increase in customer satisfaction.

    Pros

    The system is easy to use and has more features than we need. The tech support people are superb. Integration/ interfacing with other systems is easily handled by back end support. Partnering with Clear Spider means that my organization could move away from a very linear outbound order process, and serving only one customer at a time, to handling multiple customers and orders at the same time.

    Cons

    The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views. The flip side to this is that the Clear Spider team can create just about any report that you need. The lack of flexibility is the one knock on the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vincent from Global Industrial (a Systemax Co.)

    Number of employees: 501-1,000 employees

    August 2017

    Excellence in execution: From start to finish, ClearSpider assisted along every step towards success

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer Cost Savings Reporting.

    Pros

    Reporting Functionality and System Flexibility Based On User Needs. Should you need support, the team is only a few minutes away and always ready to assist.

    Cons

    Could Use A More Modern User Interface (think Apple). The nature of the menu and tab system is the old school approach to IM>

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Catherine from Floors, Inc DBA US Window Fashion Supply

    Number of employees: 1,001-5,000 employees

    August 2017

    I have used Clear Spider for the past 8 years and found the program to work perfectly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to find out where product is held in our warehouse, the age of the product, the sku details. I liked the ability to allow only some functions to some staff and full functions to others.

    Pros

    It's fast. I can maneuver quickly and get accurate answers quickly. Customer Support is absolutely the best. Broc Filman has been our main contact but everyone within this company has been fantastic to work with. Anytime we need help we get resolution within a few hours. Clear Spider gives fast, easy to understand reports and quick references.

    Cons

    We had to hire a programmer to help integrate the program with our customer ordering and payment system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Geary from Aurora Parts & Accessories, LLC

    Number of employees: 201-500 employees

    August 2017

    We have experienced great benefit from this software and great customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use this product working with our customers. Our customers have experienced inventory accuracy levels that they have never seen before because of the product's ease of use. In addition, those customers who have service shops have experienced dramatic increases in throughput due to the availability of the correct inventory to complete repair orders.

    Pros

    The ease of use of this software in addition to the functionality of the software are superior to others we have found in the market.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevin from Bassett Direct

    Number of employees: 51-200 employees

    August 2017

    The software has been very useful and user friendly.It does what I need it to do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The reports and inventory calculations, usage etc.. are a huge benefit and time saver for myself and for our clients.

    Pros

    The navigation is very easy .It is very accurate for my inventories and usage which was what I needed it for.

    Cons

    There are alot of tabs and areas in the program that I do not require. I have engaged support and it is being worked on.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tony from EIS

    Number of employees: 501-1,000 employees

    August 2017

    Cloud base program that provides visibility for our customers access to inventory management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Provided enhancements to our vendor managed inventory program

    Pros

    Intuitive, easy to use, reliable interface with our ERP system, provides visibility of inventory to our customers.

    Cons

    Audit trail for min/max/rop adjustments and the ability to create report queries to customize reports for customers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Behind the Scenes

    Number of employees: 11-50 employees

    August 2017

    Love having a web based inventory system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our clients can see their inventory anytime / anywhere in real time.

    Pros

    Our clients love the ability to see their inventory in real time from a web based program. The transition to Clear Spider went smoothly and our Clear Spider representative offered assistance whenever we needed it. We also like the ability to do a pick and pack list from the system. So far we have been pleased with Clear Spider!

    Cons

    After I go into a record to edit and I save it takes me back to the admin page versus back to the items I had already searched. It would be nice to if the back to previous page actually took you back to where you were. It would save several steps.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joanna from Arysta LifeScience

    Number of employees: 1,001-5,000 employees

    August 2017

    Phenomenal, my experience is beyond what I expected!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficiently manage inventory, love using my cell phone to deduct inventory and the initial investment is small but the benefits are 10 fold.

    Pros

    The price is what I like most and the ability to spilt payments so it doesn't hit our budget all at one time. The ability to analyze data and run reports is very valuable to me as an inventory manager.

    Cons

    It is difficult for me to see when I launch using internet explorer. I don't know how to zoom so I have a larger view.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marcel from ADLS - Aerospace Distribution Logistics Support

    Number of employees: 2-10 employees

    August 2017

    It was designed perfectly to meet my unique 5PL type service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Unique 5PL business that can only be maintained and secured, by supplying customers 24/7, total Visibility and Control on the whereabouts of their valuable assets worldwide.

    Pros

    Adaptability to new technology I.E. Customized APP, Flexibility in maintaining, changing and/or adding new applications and, ease of use by all parties.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from XTO Energy

    Number of employees: 10,000+ employees

    August 2017

    Clear Spider has created massive efficiencies and savings for my customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CSI has created many efficiencies in our inventory management - most pertain to making inventory data digital and accessible across the company. The User/Company/Program relationship has been very important in our business because various business groups need ways to segregate their data from others. The order processes and to-do list assignments have created individual accountability in workflows where there was none before. The ability to heavily customize reporting features has allowed us to produce very specific (and valuable) reports to identify surpluses, compare performance of vendors to one another, easily compare pricing between suppliers and make informed decisions about our business that we simply didn't have the data available to make before. All of these elements equate to doing more work in less time and capitalizing on time and money savings that were otherwise unmanageable.

    Pros

    Clear Spider provides a deeply detailed and configurable inventory solution but allows the flexibility to use as much or as little as needed. This means that we can benefit from one product to manage something as simple as a department supply closet to a complicated parts management and procurement system for company assets. If the functionality you're looking for doesn't exist already, niche solutions can be designed and implemented to fit very specific business needs. Despite the high level of configurability, CSI is also the most stable application that I support.
    Most importantly for our business, the level of customer service is outstanding. As an analyst that supports several applications for my company, I dread calling tech support for some applications and being met with endless automated answering services and then waiting several days for a response to an issue. My support contact at Clear Spider is one call away and works closely with me to maintain an understanding of my specific business needs.

    Cons

    The most negative feedback I get about CSI is related to the UI. Many of my customers use web applications with flashy graphics and animations, and some simply notice the difference between CSI and other applications that take advantage of updated CSS stylings / plugins. What people like about the UI is that once they've learned how a page works, most other pages follow suit (query parameters near the top of the page, a display button and results below). My customers are also interested in workflow graphics / animations showing them where an order is the in workflow process.
    One drawback for customers has also been the learning curve when they're first exposed CSI. It's difficult for people to understand the relationship between items, transactions and orderlines at first. There are also many cases in which our users only need to use a fraction of the functionality provided (many of the configurable elements of an item are unused) and they wish they could permanently hide areas that are unused, such as unit of measure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leticia from Microlease Ltd

    Number of employees: 501-1,000 employees

    August 2017

    The system has made our inventory control much easier and pleasant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier view and control of inventory.

    Pros

    I like all the different characteristics of each item you can add. Pictures, details, price, etc. Clear and straight forward.

    Cons

    A bit too much information which not all customers might use, and unable to move around/remove some bits of the information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nathan from Tampa General Hospital

    Number of employees: 5,001-10,000 employees

    August 2017

    This software has greatly improved the efficiency of our warehouse.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our warehouse was barely functional before we began using the software. Now we have a fully function warehouse to support our hospital.

    Pros

    I like how easy it is to use and how easy it is to export inventory reports to excel. It's very beneficial to me to be able to export quickly and send information to others in my organization who do not actively use the software.

    Cons

    The software works great for our purposes but it would be great if you could have the same item with different quantities listed in different locations and to be able to pick specific pallets to pull from.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ASHLAND from RUBY'S RUBBISH

    Number of employees: 51-200 employees

    August 2017

    I HAVE WORKED ON THIS FOR 6 MOTHS, FROM SETUP AT OUR COMPANY TO FULL OPERATIONS. VERY PLEASED.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    GREAT TRACKING OF INVENTORY.

    Pros

    I FIND THAT THE SYSTEM IS VERY USER FRIENDLY AND EASY TO NAVIGATE AROUND. THE INVENTORY IS VERY EASY TO UPLOAD AND MANAGED MOVING FORWARD. I WOULD RECOMMEND THIS SOFTWARE TO ANYONE LOOKING FOR A USER FRIENDLY SYSTEM.

    Cons

    I TRULY WISH WE HAD MORE OPTIONS FOR RUNNING REPORTS, IN OUR CASE, I WOULD LIKE TO RUN REPORTS ON INDIVIDUAL ITEMS WE SELL BY DATE RANGE TO SEE IF ITS SOMETHING WE NEED TO CANCEL OR CONTINUE TO CARRIE IN OUR RETAIL LINE.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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