Overall, Connex was fairly easy to set up. It took some trial and error to ensure the orders were coming into QuickBooks properly, but once we got it right, it was set it and forget it! Their customer service is helpful and accessible.

What I like most about Connex is that it is reliable. Each week, we manually sync our orders from Big Commerce into QuickBooks. We rarely have an issue, and if we do, it's usually because we forgot to enter a new product in Quickbooks for Connex to be able to find it.

Sometimes the error codes aren't clear so we have to contact Connex for help. Each time we do, they are helpful and get us back on track quickly.

Connex is a game changer managing our e-commerce. I've worked with other providers but when it comes to value and reliability, Connex beats them hands down. They are responsive to their client needs and have improved the product in significant ways. They continue to strive to improve their system and customer relations. The webinars are very helpful.

It is very reliable. We trust that the orders will sync as expected all the time.

There is a lot of documentation and information available but, it can be difficult to find the information that pertains to what we are attempting to do. I find the rules engine is challenging and confusing. Phone support is almost non-existent at any price. Connex does not always offer the flexibility we need.

Do not waste your time with this vendor. I promise it will be the worst customer service experience you have had with a software company (and we all know the bar is very low). I used their software for 2 years and ultimately they disconnected my account when they could not resolve the synce problems we were having. Just absolutely terrible. How about fixing your software? Try Webgility.

I actually spoke with someone at Connex only two (2) times: Sales demo and Install. After that, when they had issues, they would not answer the phone or emails. They have the WORST customer service in the world. Absolutely terrible communication and follow-up.

The biggest "miss" is that they have no customer support. Only an occasional email after the "help" ticket is created. I would give them a negative score if that was possible. Do not waste your

Connex has worked with us to keep our costs in line with our usage. Which has been extremely helpful, since we have not found any other product supporting 1shoppingcart.

Saves on labor cost for data entry. Import works well with easy to adjust mapping of item lists.

Costs keep going up. Our name list is individual names, sometimes our clients enter sales with a middle initial that throws off the name matching in the import. I can merge the names in QBO, but the duplicate is never really deleted from the QBO customer list.

Honestly, I found it frustrating at first. I am a very visual person, I like to see it to believe it. When I was asking questions to see if the software would meet our needs, I felt that the emails that I was receiving did not take into consideration that I was new to the platform, had not seen the platform in action or the set up procedures. The employees know their software, but I think they may forget that someone new may not totally understand or feel comfortable with the software. I also found this to be true in the 30 minute onboarding. For the onboarding, I wanted to ask questions as we made decisions about how to best use the platform to meet our company needs. We were not using their "best practices" so we needed a little bit more time (and we had a horrible connection), but the company does not allow for a second 15-30 minute onboarding call. In the long run, [SENSITIVE CONTENT] and [SENSITIVE CONTENT] [SENSITIVE CONTENT] stepped in and helped me to fix a couple of issues that were not actually showing up on my side of the software and also corrected the information that had been given to me by customer service for uploading the rules matching for the sku to item name in quickbooks. Now that it is up and running, we are still fixing a few issues before we launch automatic syncing, but the software is doing the job that we hired it to do! I am thankful for the [SENSITIVE CONTENT] and [SENSITIVE CONTENT] [SENSITIVE CONTENT], that worked with me via email to complete the set up.

The program successfully works for our needs to have our website orders placed into Quick Books, as well as the payments. We needed connections that would work the way we do business and Connex offered a rules program that allowed us to adjust where items were being placed in our Quick Books.

Though the company has videos and write ups about how to set things up, not all of the videos or information posted are up-to-date with updates that have taken place on the platform, which to a first time user created confusion and made the set up more difficult. Once you learn where things are and how to use them, it becomes much easier. In addition, I still find the set-up of Rules confusing, so I had to defer to the help desk for assistance. I also found that the forms to fill out to receive assistance did not always apply and had redundant information that was time consuming to fill out. During the customer matching, it would be a better fit for us if the software could look at the company name, then the first/last name of customer and then the email address as we find that if a customer enters bill to information, it places the customer under the name of "Accounts Receivable" or "Office, Treasurer" in our Quickbooks, We would rather that it would look at the actual Company name.