Dear Inventory Software


 

DEAR Inventory is a cloud-based inventory management software for small and midsize retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.

 

Dear Inventory - Dashboard
 
  • Dear Inventory - Dashboard
    Dashboard
  • Dear Inventory - Manufacturing
    Manufacturing
  • Dear Inventory - Product availability
    Product availability
  • Dear Inventory - Purchase order
    Purchase order
  • Dear Inventory - Reporting
    Reporting
  • Dear Inventory - Sale order
    Sale order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, AIX, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

103 Reviews of Dear Inventory

 

Start your review of Dear Inventory

Click to start
https://www.softwareadvice.com/inventory-management/dear-inventory-review/
Software Advice Reviews (11)
More Reviews (92)

Showing 1-11 of 11

Karen from Brewery
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

terrible customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

inventory management allows for multiple warehouse locations and plentiful products. customer lookup easy

Cons

reporting awful
support unhelpful/non-existent
getting information out of the system into excel/CSV files is difficult, creating multiple lines of data that need to be merged. Invoicing is slow
the biggest problem is no real support and no services available to support in local markets

Review Source
 
 

Karel from Prenatal
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Dear inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great application, makes everything much more organized and helps you keep track of you inventory very well

Cons

There's been some small synchronization issues but nothing problematic, and the amount of options can be a bit overwhelming

Review Source
 
 

Jenni from Furniture Factory Outlet
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall love the product.

Pros

Dear is amazing. Very straightforward and easy to navigate. It is also extremely organized which makes accessing information easier and quicker.

Cons

It can be intimidating because there is so much that you can do and search with this product. There are also a few quirks of trying to undo one thing but it undoes the whole process.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Dear Systems is a stellar product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Dear integrates with a wide variety of different systems and is built for drop-shipping for the modern era, which is a huge advantage to a small business.

Cons

Some small, quickly-resolved syncing issues, and frequent servicing by the IT team, which is helpful for working out bugs, but can cause technical glitches for the 30 min it's down.

Review Source
 
 

Loreto from Market Research
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Perfect Software for us!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

With the use of DEAR INVENTORY we are able to integrate well with some other cloud based software. It really helped us to manage our inventories, it also handles our invoices so well....

Cons

We just encountered one breakdown, we can't even log in and use DEAR. I think all of us were unable to use it... Not a big issue since it happened only once and for sure their team is striving to improve DEAR...

Review Source
 
 

Brandon from GC-TECH PTY. LTD.
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Perfect IMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dear is an excellent and powerful system. I have used the trial and been blown a way on how easy the system is to use. Customer support has been excellent and they always make sure if there is anything they can help you with. Dear has made my business alot more steamline for inventory management, and integrates directly through my xero accounting software and magneto store. The subscription price for dear is good and you get what you pay for and more. Being a cloud system myself and my business partner can collaborate our work at the same time which was a important issue for us. We did alot of research on these types of systems and came down to 2 choices. Dear or Unleashed. Dear blows unleashed out of the water in my opinion and i couldnt recommend dear systems enough. Thank you.
Brandon Gross.

Pros

Works perfectly for my business.
Customer service and support is amazing.
Integrates with my magento store and accounting software flawlessly.
DEAR Inventory is 5/5.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Comprehensive Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program integrates well with many different mainstream, top-of-the-line systems including Vend, QB, and many, many more. It is set up for DropShip orders as well as regular inventory, which lets us do everything we need to do. Cloud based means it can be accessed anytime, anywhere.

Cons

Occasional updates mean that work can be temporarily interrupted, sometimes with little to no warning. Also would be great to be fully integrated with Square POS software.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great inventory system for cloud based companies.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the best things about Dear Inventory is its ability to integrate with other cloud based software. Our company uses cloud based POS and accounting software, and having our transaction data automatically loaded into our inventory and accounting systems is great! It has all the functionality that we need as a furniture retail store including automatic generation of purchase orders for low or backordered inventory and tracking of sales and inventory.

Cons

The software has glitches sometimes that cause it not to work in certain browsers for a short time. I usually email the support team and the issue gets resolved fairly quickly.

Review Source
 
 

Julio from Brilliant Universal Limited
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best inventory software with so many synergistic benefits with other software to become total solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

in general this is the best software i have used and it is value for money (last year they allow single user so the plan is even more attactive). If you have 3 people already in the company this will be the best software

Pros

it handle my stock and invoices very well, since i am doing food business, FIFO and expiry date is very important, so when you enter the data correctly the system will help you to do rest of it, great software

Cons

they sometimes have some major breakdown failure and everyone in the world (probably) can't use the service (can't login, data can't load). they said that it is due to instability of their cloud service provider, anyway, this didn't really happen all time, seems that i only experience this once for this year? i forget

Review Source
 
 

Mark Lester from Mark Camera Haus
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

All features that I need from an Inventory management software is already in DEAR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using DEAR to manage my inventory and integrate the system with Xero and Shopify. The integration setup is so easy and you don't even need an adviser to perform those set up for you. Before when I just have Shopify alone, doing a manual update of stocks is really a pain which causes some loss and might even result to losing your customer. Their integration works perfectly, I can create my products variation and listed on Shopify real time, orders and fulfillment process is very smooth and I can even add multiple Shopify shop integrated, that's really a cost saving feature. I would highly recommend this system.

Pros

- DEAR has unlimited user and multiple warehouse
- DEAR have multi currency with no additional cost
- Integrated to most popular e-commerce such as Shopify, Magento, Ebay, Amazon, Woocommerce, Bigcommerce and others
- Free data conversion and template customisation for annual plan subscribers
- Integration to Xero/QBO is almost complete
- Free trial for 14 days upon sign up
- They have live chat support, appointment for products demos and email support is 24/7

Cons

- Mobile Applications for Android/IOS but browser is already good not really a big impact

Advice to Others

If you really need a system that does not require additional cost for a features to be included or added on your business. Dear is perfect for you, treat the software as an investment.

 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail

August 2016

August 2016

Cost effective and robust enough for retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dear Inventory integrates with QuickBooks Online and Vend POS as well as several other software solutions to make the workflows for a small retail business much more automated. It is robust enough for our furniture store to manage inventory, keep up with landed cost of merchandise, and much more. Being cloud-based allows us to access the system from anywhere, and it is pretty easy to set up once you understand how it works.

Likes Least

The only support that seems to be available is through a ticket system, but they do respond pretty quickly when you submit a request.

Recommendations

Take advantage of the free trial and thoroughly test the software to make sure it has the functionality that you need. Test the integrations to make sure they perform as expected because some companies advertise integrations with other software, but they are not very robust.

 
 
 
Showing 1-20 of 92

Zeb from PENGUIN REFRIGERATION LIMITED

June 2018

June 2018

Excellent stock management system - highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its synchronization with Xero is bang on every time and has proved to be extremely reliable. We have been running Dear for 3 years now and our stock control has never been better.
We are now starting to use it with Woo commerce on our website and this is also proving to be very robust and easy.

Cons

The use of average cost to show product and profitability of products is a disaster for us and we are very much hoping that they will soon allow us to show margins against either their fixed cost or last purchase cost fields. This would make the software much much better for us and we could then give them a 5 star review for features and functionality and Ease of Use.

Review Source: Capterra
 

Derek from Medi-Safe Surgicals (Pty) Ltd

June 2018

June 2018

It does not exactly suit our business model,compared to other software in the market it was the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that it can be accessed from anywhere and that the information available is reasonably accurate

Cons

We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero.
second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

Review Source: Capterra
 

Madelyn from Mineski Franchise Corp
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

relatively useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Accounting monitoring, inventory and logistics concern and even Marketing release products

Pros

it can be integrated in other useful program, it can manage a business and able to monitor your in and out and can be extracted to a report too.

Cons

cant tell that right now, weve been using this for last than 6 months and i cant still comment about its negative flow

Review Source: Capterra
 

Kevin from Triple4 Consulting (Pty) Ltd.

June 2018

June 2018

Xero is a great tool for a company that is not too complicated at the finance level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The pure simplicity of the software solution.
Its highly intuitive and offers all the necessary components to get any business up and running.

Cons

The access levels need some work; I cannot give reports to a specific audience without exposing them to all the Reports and General Ledger.
Making the Budget Variance as customisable as the P&L would be useful as well.

Review Source: Capterra
 

Alister from Vending Direct NZ Limited

June 2018

June 2018

A high featured inventory system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good value for money and with very powerful feature including Job cards, inventory added to the jobs, very good integration with Xero.

Cons

In the Inventory you can't look up a product and see the stock level in the general all products look up.
In the job module the job cards function is a bit cumbersome to use.

Review Source: Capterra
 

Philip from Simple Books
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

I am a Dear Partner and it is the only inventory system I recommend to prospective clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great integration with other software, including Xero.
Intuitive.
Stable and quick to load (well hosted).
Good email support.

Cons

Would like greater visibility as to which user did what for all processes on Dear. For example if I open an Assembly that was done, I can't see who did it and when it it was done. First prize is something like Xero's feature under Advisor > History and Notes. This is also brilliant for audits to be able to see who did what across the whole platform.
It feels like the community is neglected, and many comments, requests etc. go unanswered by Dear on Forum.
Announcements of new releases is slow and training material sparse. Example I discovered that the feature to enable auto-synch with Xero is live because I stumbled across it. There are many examples of this. As a Partner this is embarrasing because I have clients asking me about new features they have come across and I didn't know they were live.

Review Source: Capterra
 

Sheree from Sharkskin International
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Do not have to be a computer wiz to use it and the viewing options are easy to use. Support is also very helpful and quick in responding

Cons

Reports could be improved - variety and what information they have. Also when suggesting new reports the way in which they ask you to see if a popular option is silly as everyone's business is different and requires different reports

Review Source: Capterra
 


June 2018

June 2018

Well considered inventory software, capable of being the backbone of a business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory control, Records to our assembly structure, Sales and Purchasing process control.

Pros

We've been able to make it work for our company. We have complicated BOM and assembly processes which Dear has been able to capture.

Cons

The software is still young, so simple features work very well but there are limits on out lying cases and features I'd like to see developed

Review Source: Capterra
 

Jen from RF Venue, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Overall this software makes it easy to integrate our inventory, shipping, and accounting software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can log on from anywhere and it easily integrates with ShipStation, Xero, Amazon Seller Accounts...

Pros

Plays nicely with ShipStation and Xero. Mostly easy to use. Customer service is great and responds very quickly. They seem willing to listen to customers suggestions.

Cons

Many of the fields in the software have no explanation, not even in the help documents. You have to send a question to customer support, they are very helpful but it takes more time than simply being able to find a screenshot in the help documents with descriptions. B2B could use some work, shipping calculator needs to be more customizable. It is too difficult to find things such a QOH numbers.

Review Source: Capterra
 

Stephanie from Green Beanery
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

DEAR is essential to the way we manage our inventory. Lacking some features we need but has most.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system!

Cons

Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans.

One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software.

Review Source: Capterra
 

NELSON from SWEETLiNK Inc

May 2018

May 2018

powerful features. very intuitive. most important fantastic customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the customer support is excellent. multi warehouse features is the primary reason we went with Dear. Have not tried the Report layouts but initial impression is impressive

Cons

Delivery Receipt document template is missing which we use often for consignment transactions or sending samples to customers

Review Source: Capterra
 

Laura from Calibre Control International Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to work more quickly and better tracking of products.

Pros

It is like everything has been thought of, we used to use Sage and Dear is a million times better, I like all the functionality and that it's easy to use (once you know how!!) I also like that everything has tutorials!

Cons

It's quite frustrating when changes are made that affect the way you work but dear support are usually quick to help find a work around

Review Source: Capterra
 

Yulia from 9HKD Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I love to use DEAR system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Stock control, purchase and suppliers management, easy order fulfilment, easy-to-build reports

Pros

I am an eBay seller. I've been searching for warehouse management system about a year. DEAR is my choice for now, I like it and have no plans to change it for another system. It is easy to use, the main pros for me besides stock, purchase and sales management (other systems do not always include them):
- integrations with certain marketplaces (eBay, Etsy, Shopify) and services;
- multicurrency support;
- auto-assembly products support.

Cons

Main cons, they are minor:
- auto-disassembly does not work, have to disassemble products manually;
- does not have integrations with some marketplaces (WISH for example);
- can not update tracking information at marketplaces after an order was shipped;
- templates and merge fields are not easy to understand.

Review Source: Capterra
 

Marina from Yawn
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best aspects of the software are Customer service, number of features, stock system and display/ ease of use

Cons

it would be useful to have more types of reports available. When doing reports on wholesale performance, there is difference between when the order was entered and when the payment was made (can vary up to a year!). When we compare year on year performance, this makes it difficult to compare like with like. It would be good to have a report for 'money received in period' vs same period last year.

Review Source: Capterra
 

Misa from Suntec Pharmaceuticals

May 2018

May 2018

Confusing, lack of support, lots of discrepancies with Xero integration, terrible reporting tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

on the cloud.
works with Xero
multi user
Log and attributes - allow an audit trails

Cons

Reports: do not give enough flexibility to provide an overview of the business
Lack of overal flexibility i.e reports, templates for invoice, PO etc.
Integration with Xero needs improvement.
Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: May 2018

May 2018

 

Hi Misa,
Some comments below address the points raised in your review:
Reports ¿ DEAR currently provides over 60 reports across purchasing, sales, inventory, manufacturing and financials. Reports are further customisable with ability to ¿drag and drop¿ a variety of data fields and can be exported to Excel for further modifications if necessary. Inflexible invoices ¿ DEAR utilises Word document type templates specifically for this reason, flexibility. You can reach out to support for template customisation at any time as you have done in the past. Bulk printing ¿ you can select sales or purchases from the relevant list and then select the documents you would like to print in bulk. Xero integration ¿ DEAR is a ¿5 star¿ rated Xero application in the Recommended Category and was nominated App Partner of November 2017. DEAR utilises Xero API almost in its entirety, however, if you have some suggestions on how to improve the integration we are happy listen.
Best Regards
DEAR Team

 

Lisa from Eduk8 worldwide
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good stock control system, used for producing invoices and syncs with our accounts software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is very straightforward and easy to use for stock control and producing customer invoices and purchase orders. Dear syncs very easily with our accounts software.

Cons

When "undoing" sales it would be so much better if you could just undo 1 step of the process instead of going back to the order section ie when the invoice is authorised being able just to undo this instead of having to undo the whol order picking packing etc.

Review Source: Capterra
 

Cristian from Eleven Group

April 2018

April 2018

Great Software/ It makes process way easier / I totally recomend it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User Interface
Lots of functionality for inventor
Great Reports, full of information and customization
Very fast compared to other softwares I have used
The value for the money is Great

Cons

Nothing is too bad, but would be perfect with Basic CRM functions. Actual CRM integración is not the best. I would like to be able to see the contacts (calls and emails) with my customers and the amount they Owe me so I can follow up easier for receiving payments.

Review Source: Capterra
 

Jennie from Brandlines Pty Ltd

April 2018

April 2018

The changeover to DEAR Inventory was relatively easy and we were up and running the same day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does not take long for anyone to become proficient in using this software. Customer support responds quite quickly.

Cons

Not being able to add extra items to a drop shipment purchase order. Our customers often want to add to an existing order but once a drop shipment PO is created it cannot be added to. Also, while the reports offered are good, not having the option to create your own report from scratch is limiting. A report writer function would be a good addition.

Review Source: Capterra
 

Sam from Krash Industries
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Inflexible, struggles with complexity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User interface is good looking. And the software is relatively cheap. Thats really all I have to say.

Cons

It's inability to do things with ease. You'll do a job 80% well, then the last 20% is a nightmare to sort out

Review Source: Capterra
 

Ashton from Billy Jealousy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Really great software with small areas to grow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use across all of our employees. Decreased costs and improved inventory accuracy.

Pros

Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet.
Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email.
Great integration with our accounting.
Easy to implement API for extending the functionality of DEAR.

Cons

There are a few things that still need improvement we've run into.
Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR.
DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created.
If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step.
The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.

Review Source: Capterra
 
 
Write a Review