Dear Inventory Software


 

DEAR Inventory is a cloud-based inventory management software for small and midsize retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.

 

Dear Inventory - Dashboard
 
  • Dear Inventory - Dashboard
    Dashboard
  • Dear Inventory - Manufacturing
    Manufacturing
  • Dear Inventory - Product availability
    Product availability
  • Dear Inventory - Purchase order
    Purchase order
  • Dear Inventory - Reporting
    Reporting
  • Dear Inventory - Sale order
    Sale order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, AIX, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

81 Reviews of Dear Inventory

 

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Software Advice Reviews (7)
More Reviews (74)

Showing 1-7 of 7

Loreto from Market Research
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Perfect Software for us!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

With the use of DEAR INVENTORY we are able to integrate well with some other cloud based software. It really helped us to manage our inventories, it also handles our invoices so well....

Cons

We just encountered one breakdown, we can't even log in and use DEAR. I think all of us were unable to use it... Not a big issue since it happened only once and for sure their team is striving to improve DEAR...

Review Source
 
 

Brandon from GC-TECH PTY. LTD.
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Perfect IMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dear is an excellent and powerful system. I have used the trial and been blown a way on how easy the system is to use. Customer support has been excellent and they always make sure if there is anything they can help you with. Dear has made my business alot more steamline for inventory management, and integrates directly through my xero accounting software and magneto store. The subscription price for dear is good and you get what you pay for and more. Being a cloud system myself and my business partner can collaborate our work at the same time which was a important issue for us. We did alot of research on these types of systems and came down to 2 choices. Dear or Unleashed. Dear blows unleashed out of the water in my opinion and i couldnt recommend dear systems enough. Thank you.
Brandon Gross.

Pros

Works perfectly for my business.
Customer service and support is amazing.
Integrates with my magento store and accounting software flawlessly.
DEAR Inventory is 5/5.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Comprehensive Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program integrates well with many different mainstream, top-of-the-line systems including Vend, QB, and many, many more. It is set up for DropShip orders as well as regular inventory, which lets us do everything we need to do. Cloud based means it can be accessed anytime, anywhere.

Cons

Occasional updates mean that work can be temporarily interrupted, sometimes with little to no warning. Also would be great to be fully integrated with Square POS software.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great inventory system for cloud based companies.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the best things about Dear Inventory is its ability to integrate with other cloud based software. Our company uses cloud based POS and accounting software, and having our transaction data automatically loaded into our inventory and accounting systems is great! It has all the functionality that we need as a furniture retail store including automatic generation of purchase orders for low or backordered inventory and tracking of sales and inventory.

Cons

The software has glitches sometimes that cause it not to work in certain browsers for a short time. I usually email the support team and the issue gets resolved fairly quickly.

Review Source
 
 

Julio from Brilliant Universal Limited
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best inventory software with so many synergistic benefits with other software to become total solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

in general this is the best software i have used and it is value for money (last year they allow single user so the plan is even more attactive). If you have 3 people already in the company this will be the best software

Pros

it handle my stock and invoices very well, since i am doing food business, FIFO and expiry date is very important, so when you enter the data correctly the system will help you to do rest of it, great software

Cons

they sometimes have some major breakdown failure and everyone in the world (probably) can't use the service (can't login, data can't load). they said that it is due to instability of their cloud service provider, anyway, this didn't really happen all time, seems that i only experience this once for this year? i forget

Review Source
 
 

Mark Lester from Mark Camera Haus
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

All features that I need from an Inventory management software is already in DEAR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using DEAR to manage my inventory and integrate the system with Xero and Shopify. The integration setup is so easy and you don't even need an adviser to perform those set up for you. Before when I just have Shopify alone, doing a manual update of stocks is really a pain which causes some loss and might even result to losing your customer. Their integration works perfectly, I can create my products variation and listed on Shopify real time, orders and fulfillment process is very smooth and I can even add multiple Shopify shop integrated, that's really a cost saving feature. I would highly recommend this system.

Pros

- DEAR has unlimited user and multiple warehouse
- DEAR have multi currency with no additional cost
- Integrated to most popular e-commerce such as Shopify, Magento, Ebay, Amazon, Woocommerce, Bigcommerce and others
- Free data conversion and template customisation for annual plan subscribers
- Integration to Xero/QBO is almost complete
- Free trial for 14 days upon sign up
- They have live chat support, appointment for products demos and email support is 24/7

Cons

- Mobile Applications for Android/IOS but browser is already good not really a big impact

Advice to Others

If you really need a system that does not require additional cost for a features to be included or added on your business. Dear is perfect for you, treat the software as an investment.

 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail

August 2016

August 2016

Cost effective and robust enough for retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dear Inventory integrates with QuickBooks Online and Vend POS as well as several other software solutions to make the workflows for a small retail business much more automated. It is robust enough for our furniture store to manage inventory, keep up with landed cost of merchandise, and much more. Being cloud-based allows us to access the system from anywhere, and it is pretty easy to set up once you understand how it works.

Likes Least

The only support that seems to be available is through a ticket system, but they do respond pretty quickly when you submit a request.

Recommendations

Take advantage of the free trial and thoroughly test the software to make sure it has the functionality that you need. Test the integrations to make sure they perform as expected because some companies advertise integrations with other software, but they are not very robust.

 
 
 
Showing 1-20 of 74

Sam from Krash Industries
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Inflexible, struggles with complexity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User interface is good looking. And the software is relatively cheap. Thats really all I have to say.

Cons

It's inability to do things with ease. You'll do a job 80% well, then the last 20% is a nightmare to sort out

Review Source: Capterra
 

Ashton from Billy Jealousy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Really great software with small areas to grow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use across all of our employees. Decreased costs and improved inventory accuracy.

Pros

Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet.
Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email.
Great integration with our accounting.
Easy to implement API for extending the functionality of DEAR.

Cons

There are a few things that still need improvement we've run into.
Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR.
DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created.
If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step.
The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.

Review Source: Capterra
 

Conrad from Clearinity
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DEAR is unbelievable for the price. It extends beyond the niche of manufacturing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The formalization of how to run a large, complex warehouse has saved thousands of hours.

Pros

I greatly appreciate how flexible and extensible the platform is. The team that initially thought it out has continued to astound me with the insight they distilled into their product. They just released even more functionality to save you more time! Their support team rocks too!

Cons

DEAR is not always the easiest to learn about. You can get going with very little input, but learning how to save yourself time is a steep learning curve.

Review Source: Capterra
 

Maxine from AGRIHEALTH LIMITED
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Hi there Overall it is a great system, makes my life a lot easier! Maxine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Support

Time saving. Much clearer picture of inventory, movements via batch, customer purchases etc

Pros

it has a lot of great features and is fairly easy to use, customer support is very good, prompt and very informative.

Cons

i dislike that reports are pivot based, fairly limited in what you can get out of them. Or you have to run several reports if you want to see both batches and customers etc. Exporting to excel is also problematic; the fields you see in the report are added to when you send to excel and the number formatting of 4 decimal places is just annoying.

Review Source: Capterra
 

Cathy from Wall Warehouse

March 2018

March 2018

We had an easy transition from our old software to DEAR. Cut over was seamless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

DEAR is a very simple system to use and the youtube video's are an excellent resource. The online support is fantastic. I was originally concerned about the support because there was not phone support but the team are so quick to get back to us and are so helpful that I am fully confident in getting any issue answered. The search function is effective, the pricing structure is easy to setup and the integration with Xero is efficient. DEAR is constantly updating and releasing new functions and efficiencies.

Cons

Some customisation requests are unable to be fulfilled but there is always a work around. No formal training is provided; we had to rely on an integrator which was costly.

Review Source: Capterra
 


March 2018

March 2018

Excellent inventory and order management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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increased the efficiency of my business in a remarkable way

Pros

There are several features that are excellent: ability to customize documents, simple work flow, ability to customize decimal places on values

Cons

There are times when I need to undo an invoice to make some small change such as add a shipping charge, however the entire order must be undone which adds complication to that otherwise simple task.

Review Source: Capterra
 


March 2018

March 2018

This is our main platform to run a start up!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This is the BEST inventory (almost ERP) system out there. Dear strikes the precarious balance between features and complexity very well. The only inventory solution with multiple tiered BOM's for a fraction of the price of fully blown ERP systems. This just is a diamond and we are so happy to have found it. Multiple tier BOM,s, multiplied warehouse and production facilities, wonderful integration with most of the important distribution channels. I could go on.

Cons

Somewhat rigid and limited in reports. The reports I want to run never seem to be possible without downloading 2 reports and analyzing them with excel.

Review Source: Capterra
 

Kevin from Brite Source
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Mostly rich functionality with good coverage of our business processes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We run all our business operations on this software

Pros

Good range of functionality; Xero integration; clean interface; API;
additional attributes

Cons

Weak support for shipping; additional attributes limited; strongly accountant view not business view; lots of annoying gaps

Review Source: Capterra
 

Casey from DES Vancouver
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Dear offers an array of features, most of which are simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

Versatile reporting, integrated emailing, serial number tracking, easy to update products (with or without importing)

Pros

Dear provides many features, most of which are straightforward and simple to use. One of the big pros for us was the ability to use and track serial numbers. I have only had to reach out to customer service once, but after doing so I was provided the help I needed within minutes. The program is updated frequently and there are updates released about every month. I also love the ability to set up custom templates, and email customers documents while inside the software.

Cons

I did the implementation and training for the software, and one area I found a bit lacking is documentation of how the program works. There are youtube videos on many features of the program, but things that are not covered in videos you have to figure out by trial and error.

Review Source: Capterra
 

Helen from Red Paddle Co Ltd

February 2018

February 2018

Really positive so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extent of functionality. Linked in B2B sales portal. Speed of progress with improving the software and the fact Dear are listening to feedback from users.

Cons

There are some basic tweaks that would make it more useful. There are a few areas that aren't set up quite as I would hope.

Review Source: Capterra
 


February 2018

February 2018

Great product with lots of functionality, customiseable features, and dynamic development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and good layout. I never had formal training on how to use the program and I did the setup myself, but it was super easy and straight forward. My concern was that one of our users would find it hard to use the program, but even he does not struggle at all.

Cons

It would be good to add the Carrier field to the Stock Transfer screen, when transferring from Warehouse to Warehouse it would be good to nominate a Carrier as sometimes the Warehouses are some distance away from each other and other expenses.

Review Source: Capterra
 

Azilah from Dynaglass Reinforced Plastic Pte Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great! But I still need to learn more about this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Product Quality
Quality
Value for Money
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Pros

It has more detailed operation. More user friendly than other inventory software that I know.
If the transaction is wrong, we can simply undo.

Cons

It takes time for me to understand overall operation of the software and how to apply it to my current company operation.

Review Source: Capterra
 

Damien from LOVE TEA

January 2018

January 2018

Great product and amazing support. Well worth it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functions, support and API are fantastic. Great Value for money and definitely great features that large programs offer

Cons

Some clunky tasks that need annoying process to complete. Its generally very good but some small things like undoing and re authorizing tasks is a pain

Review Source: Capterra
 

Phill from Davimac Group including Agrowplow
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Software is good for what it does, but not particularly flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Inventor control

Pros

Cloud based inventory system, active and compatible across different sites, live and quick to make orders.

Cons

Not great with complicated muliti level assemblies, no indented BOM, we've struggled to get labour cost calculated in the assemblies, final part cost is hard to estimate if parts have not been purchased,

Review Source: Capterra
 

Yolanda from Papillon Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Dear is easy to use and support is good. Our users find it easy to understand and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Integration to my accounting software Xero and woocommerce is essential and DEAR does it easily.

Pros

Ease of use and good layout. I never had formal training on how to use the program and I did the setup myself, but it was super easy and straight forward. My concern was that one of our users would find it hard to use the program, but even he does not struggle at all.

Cons

There is really nothing that a dislike, some of the stuff that I don't know how to do is probably because I don't know that it exists. It would be great to receive a "did you know" email newsletter to learn about tips and tricks that will help us improve our daily processing.

Review Source: Capterra
 

Daniel from Anstel
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great product with lots of functionality, customiseable features, and dynamic development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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- Flexible process mapping
- Efficiency & lower margin for error
- Scaleable platform that can grow with our business
- Lots of integration options as the needs arise

Pros

- So many customiseable features
- More than enough integration options
- Supportive, fast, and efficient customer service team

Cons

- Inconsistency in naming convention between modules (e.g. some modules vary between SKU and Product code, but it refers to the same data field)
- Inconsistency in available fields between reports
- Better communication from the dev team on upcoming feature releases & updates would be good, perhaps when they have a feature in 'Planning' status, ask us for fresh feedback on how the feature should work

Review Source: Capterra
 


January 2018

January 2018

Very easy to learn, integrates well with multiple online selling platforms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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client is able to get away from tracking inventory on spreadsheets and can track goods by lot, recognize free / discounted goods easily in their onhands

Pros

Easy and intuitive, allows for sku consolidation from Amazon, real time. Quite a bit of information in the reporting tools, but I think the criteria screen is a little intimidating if you are not familiar with data cubes.

Cons

I would like to see some bulk processing functions added - eg mass disassemblies (break down different cases / flavors in one disassembly as opposed to one disassembly per flavor). Average costing would be a nice option.

Review Source: Capterra
 

Perry from activCirk

January 2018

January 2018

Excellent product backed by excellent support and free training. DEAR is the heart of my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

time

Pros

This system works as advertised. There is a great balance of functionality to nudge you towards running a better business and enough flexibility to tailor the operation to your business needs. The free training is excellent, far better than paid training that I have endured with other systems. They are super responsive with any questions that I do have, always resolving my questions with 1-2 emails. Being able to connect to my customers shopping carts on my website while providing professional looking forms and documents for shipping the product out the door is fantastic. Accurately providing accounting information to Xero in moments is another great feature.

Cons

Creating the purchase orders is less intuitive when I purchase items that will not be used in products ( e.g. services, support items like bags and boxes). This may very likely be a training problem.

Review Source: Capterra
 

Patrick from Free Fly Apparel

January 2018

January 2018

Great software for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Constantly making improvements and has come along way over the last few years.
-The support team is helpful and responsive.
-Easy to use and understand

Cons

-The reporting is VERY slow and could probably use a complete overhaul
-Won't allow you to fully delete old products (deprecated products still show up in reporting)
-Inability to do partial stocktakes
-Not able to save notes on orders when a stocktake is in process

Review Source: Capterra
 


January 2018

January 2018

I do not pay money, i am just accountant.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Pros

I think this software is useful for business owners. They can rather easy to create invoices and mark that invoice is paid.

Cons

At the moment not very familiar with the software. Will work with bank and invoices. Not sure if it is possible. Expecting that i could independently import bank statement. Then start to mach invoices with payments in bank. Expecting that i click to show unpaid invoices for particular partner, then see bank payments. Then click to mark that invoice is paid (connect invoice with payment) and if currency exchange difference, then software automatically calculates and records it. And also for me as accountant would be very useful if i could import list of all transactions (like date, amount, debit, credit, partner name, document name, document #), to import all at once. But i am not very familiar with the software at the moment.

Review Source: Capterra
 
 
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