DEAR Inventory is a cloud-based inventory management software for small and midsize retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.

Dashboard
Dashboard
Dashboard
Manufacturing
Manufacturing
Product availability
Product availability
Purchase order
Purchase order
Reporting
Reporting
Sale order
Sale order

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, AIX, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



128 Reviews of Dear Inventory

Overall rating

4.5 / 5 stars

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Ricardo from te Pa Family Vineyards

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Software

Pros

I really like DEAR's flexibility (adjust stock, etc.) and how it integrates with Xero seamlessly. The ability to import excel reports is a great feature and may not be relevant to all businesses but is crucial to ours. It has a huge array of reports that are customisable and many useful video tutorials. Customer service is excellent with fast responses and positive attitude.

Cons

It would be very useful if Dear had the ability to import and attach invoices, PO's and SO's. Sales and purchase invoices will be recorded in DEAR but we will likely have to go to Xero to attach the corresponding PO's and SO's.

Emmanuel from Airbus Defence and Space

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

Cloud based inventory management application for SME/SMB

Pros

After testing this application, Dear Inventory marks a strong impression on me because of its flexibility in monitoring, organizing, consolidating your inventory, from sales to deployment.

Cons

Although the application is easy to learn, background of sales is recommended for easy integration to your own inventory management. overall, the app is great.

Kevin from Jollibee Worldwide

Specialty:  Food & Beverage

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Great inventory software

Pros

I have used a few software with regards to inventory but so far dear inventory is much more of a user-friendly compared to those software. The interface of this software is not that hard to understand.

Cons

I've been using this software for almost a year now and no critical issue being arise so far. Just some minor software crash in few times but still tolerable.

Mary Grace from HPI

Specialty:  Manufacturing

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I like Dear Inventory

Pros

I like this software because it helps me to track the orders. The features is great for retailers. Easy to monitor the

Cons

The only negative that I experienced using this software is the slow loading of the system but the functionality is nice and very useful.

Mary Love from JWS

Specialty:  Food & Beverage

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

For monitoring purposes

Pros

Good for monitoring even the raw materials and incoming raw materials. We can easily anticipate when to order the materials based on basic computation of EOP.

Cons

I have no major problem so far. Just minor glitches like crashing and lagging but still tolerable.

Amanda from De Beaurepaire Wines

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Enabling an integrated platform

We implemented the DEAR recently, and so far, great! We chose to implement DEAR after careful consideration of a number of solutions on the market. We were looking to create an integrated platform to support our end-to-end inventory and sales order management. As a small business we needed a solution that was straight forward to use; integrated with key software solutions that catered for the varying needs of our B2B and B2C channels, shipping, CRM and F&A; and offered us flexible path at a reasonable cost that would allow our integrated platform to grow with us. Of the solutions we reviewed, DEAR best met all of these requirements, and we have been pleased with its performance. We have been able to automate a number of key processes, reducing manual error and time taken on admin; visibility of writebacks from our F&A and shipping solutions in particular has meant that our team now has all the information at their fingertips to better service our customers and to make more informed business decisions. We have not yet rolled out the purchasing function, but that is part of our roadmap :-)

Pros

-easy to use
-customer and product pricing and terms flexibility
-integrations with other applications
-time provided in the trial period to allow us to set up everything properly before we went live

Cons

- nothing of note
- getting your head around the nuances so that you set things up in the right way to make the most of the system...this would be the same with any new software

Zeb from PENGUIN REFRIGERATION LIMITED

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Almost the perfect solution for solution for Stock Management

Dear is at the heart of our distribution business. We book in all stock, and then provide quotes, sales orders through to invoices for the parts we sell. We run all our stock control through it with min and max quantities set up on stock items, we use the Re-order function for purchase orders and the sales Overview report to track and progress sales orders. We have also recently started to use the additional attributes on the sales and purchase areas to allow us to capture more information to tie up orders with their purchase orders. Throughout the 4 years we have been using Dear it has proved super reliable, we have had very litlle down time and no sync issues with Xero. Overall experience is excellent!

Pros

It syncs brilliantly with Xero and Woo Commerce. Since we started using Dear we have no Sync issues with our accounting package Xero which is critical for our business. For this reason I would absolutely recommend it to anyone looking for a stock management system to run alongside Xero as their accounts package

Cons

The costing set up is not good for our business. All the quotes and sales orders are set up to show margins based Average cost. This is really not good. If you put a new product on you do not see any margin until you have received and processed the purchase invoice. Also if you receive parts without an invoice it throws your margins out until that PO has its invoice booked onto the system.
A simple solution would be to allow you to show margins against either the Fixed cost field or the Last Purchase Cost field. This one update would transform our day to day quoting and order processing on Dear.

Eva from Zap Juice

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Strong Inventory Management

Pros

It got a very strong inventory management system that covers the relation of production, finance, sales and purchase. The system itself has pretty much covered all the scenarios that a manufacturer or retailer would have.
The support team is always replying you with a very short time and right to the point mostly.

Cons

When you have about a thousand of SKUs the system could load a bit slow.

Abigail from Magnifico Jeans

Specialty:  Retail

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Perfect Inventory Management Tool

Pros

Using Dear Inventory becomes our work more easier. We can analyze large number of data using the information we generate from it. Its also very easy to use.

Cons

I once experienced difficulty in loading, but its not a major issue for me. Dear inventory is still very helpful.!!!!!

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Incredibly functional inventory system for small manufacturers

As a small manufacturer, Dear Inventory has become a vital part of my operation. Robust integration offerings allow me to sync e-commerce websites, accounting software, shipping programs, etc. Dear Inventory allows me to consolidate my business and ensure that every aspect of my organization ... from receiving, to manufacturing, to selling, to shipping, to reporting ... is working in harmony. I love the fact that I have access to quick and reliable support for my system, and the development team is great about taking my comments and suggestions and working to incorporate them into the ongoing development of the program. I could not be happier with the Dear Inventory solution.

Pros

Extremely functional inventory allocation system throughout the manufacturing process;
Robust offering of integrations to support every aspect of my business;
Reliable support through the Dear Inventory support team;
Ongoing development that takes into account the feedback of users.

Cons

The reporting tool, while functional, is sometimes a bit sluggish. It takes a little bit of trial-and-error to figure out which reports have which information.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The Best Customer Service

My client was using spreadsheets for inventory management. For them, having detailed reporting tools will make an enormous difference in how they manage their business.

Pros

This software creates a complete picture of what's going on with each product.
It's easy to track inventory movement between warehouses and to customers.
The reporting features are excellent.
I like how you can customize reports. Also each user can create their own reports.
The very best part is Dear's customer service team.
They are prompt, knowledgeable, friendly and patient.

Cons

The learning modules and videos aren't always update with their improved features.

André from L A A L ™

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The best product for our company by far.

Been using it for years and will be using it for years to come.

Pros

Bill of Materials is a great feature - allows us to control our stock to have less sitting on shelfs which drastically improves our cashflow.

Cons

Its a complex system so at times you can get lost if you are new to it. Customer care are there to help regardless.

Brandon from Muse Gelato

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Overall great!! Missing Key Features

Pros

Easy to use. Easy to learn. Easy to teach. The ability to upload items via excel is great!! The template design in word also seems to be a good feature.

Cons

For food manufacturing this software lacks very important tracking information as it pertains to raw material. We can not track temps, and other receiving items per lot number as required under SQF code. Also tech support is very limited. When we send a message it is transmitted through e-mail and the response time can be as long as 24 hours. My expectation would be no longer than 2 hours during business hours.

Jimmi from Solid Dynamics Pty Ltd "TubeClamp" & Solid Dynamics Engineering Pty Ltd "Scaffold Engineer"

Ease-of-use

Customer support

Functionality

July 2018

Never dissapoint me

-

Pros

Very responsive customer service.
I had problems - send email ad within reasonable time: they would be answers

Cons

Limited capability but it had ticked what we want at the moment
There are few other app as I had moved away from Dear Systems and at the end: I had wasted my time with others.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Customer support is a life saver

organizing workflows.

Pros

Full featured system, excellent customer support website, easy to contact support. Documentation organized by work flow which allows for team training

Cons

Requires trial and error to learn the nuances of imports of initial data. Not really a con but set is a process that requires a level of attention to deal that many entrepreneurs and founders don't have the patience for or perhaps even the information readily available.

Marie from Maison d'Herbes

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Amazing inventory management tool !

I save a lot of time !!!

Pros

I like that it's easy to use, very intuitive and very customizable for any business model. It takes a little time to set it up properly, but once done, you have a very nice inventory management tool on hand. It integrates flawlessly with Xero, WooCommerce, Square, ShipStation and more. This helps us to save tremendous amount of time. Also the customer service is amazing ! I get answers under an hour about each time.

Cons

There is some little glitch here and there that you easily bypass and it's missing an integration with a strong CRM, right now it's small CRM that don't do a lot.

Mathieu from Groupe La Feuille Verte

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Dear is the best inventory managing software period.

It helped us with all the inventory management and sales. Everything is centralized in DEAR and we love it !

Pros

I like how it integrates with the tools we are using. It's fairly easy to use . Very customizable, so you can use it for a lot of different business model. The customer service is top of the line. I've used it numerous time and I got my answers and problem fix usually under an hour. Also it integrates flawlessly with Xero.

Cons

I would say that it's the CRM integration, it would be cool if it can have better CRM choices and a nice integration like they have with Xero

Liz from BumbleBar, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Still needs work but better than any alternatives

Pros

Dear Inventory is a cost-effective 70% solution to manage food production including BOM's, suppliers, customers, etc... The company is almost continually updating & improving the software. I remain hopeful that at some point the frustrating aspects of the program will be resolved. The implementation is straightforward and does not require a 3rd party to execute. We have trialed and used a number of entry-level MRP systems and believe this to be the best offering at this time.

Cons

The integration with QB is messy and riddled with errors. It seems like the integration with Xero is better but we use QBO for many other integrations so have not made the switch to Xero. Timely customer service for North American customers is lacking since Dear is based in Australia.

BJ from VKG

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Been using for 7 months and this is by far the best cloud based inventory we have come across.

Pros

Integrations with Square, Shopify, Quickbooks online. The integrations work very smooth. It's accounting focused inventory software, which is great because it transfers everything straight to Quickbooks Online without issues (COGS, Inventory, Sales, Invoices, Inventory bills, etc.). I tested a bunch of other competitors but this was by far the most polished and offered the most bang for the buck.

Cons

Sometimes a little buggy, but very rare. The reporting feature could use an overhaul. Gave 4 stars for customer support because they could use some improvement, but you really don't need it because the software works.

leissa from Niche Gas Products Pty Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Good response rate within 24 hours.

Easy to sync with Xero software and easy to pick up errors when syncing.

Pros

Easy to get around and there are multiple fields that can be entered. Allows good integration with Xero software.

Cons

but would like more functionality with the reporting ie have an easier stock level report that can be run with a date field to be chosen - especially when running end of month reports in the new month.


Displaying 1 - 20 of 128 reviews