Dear Inventory Software


 

DEAR Inventory is a cloud-based inventory management software for small and midsize retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.

 

Dear Inventory - Dashboard
 
  • Dear Inventory - Dashboard
    Dashboard
  • Dear Inventory - Manufacturing
    Manufacturing
  • Dear Inventory - Product availability
    Product availability
  • Dear Inventory - Purchase order
    Purchase order
  • Dear Inventory - Reporting
    Reporting
  • Dear Inventory - Sale order
    Sale order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, AIX, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

61 Reviews of Dear Inventory

 

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https://www.softwareadvice.com/inventory-management/dear-inventory-review/
Software Advice Reviews (6)
More Reviews (55)

Showing 1-6 of 6

Brandon from GC-TECH PTY. LTD.
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Perfect IMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dear is an excellent and powerful system. I have used the trial and been blown a way on how easy the system is to use. Customer support has been excellent and they always make sure if there is anything they can help you with. Dear has made my business alot more steamline for inventory management, and integrates directly through my xero accounting software and magneto store. The subscription price for dear is good and you get what you pay for and more. Being a cloud system myself and my business partner can collaborate our work at the same time which was a important issue for us. We did alot of research on these types of systems and came down to 2 choices. Dear or Unleashed. Dear blows unleashed out of the water in my opinion and i couldnt recommend dear systems enough. Thank you.
Brandon Gross.

Pros

Works perfectly for my business.
Customer service and support is amazing.
Integrates with my magento store and accounting software flawlessly.
DEAR Inventory is 5/5.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Comprehensive Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program integrates well with many different mainstream, top-of-the-line systems including Vend, QB, and many, many more. It is set up for DropShip orders as well as regular inventory, which lets us do everything we need to do. Cloud based means it can be accessed anytime, anywhere.

Cons

Occasional updates mean that work can be temporarily interrupted, sometimes with little to no warning. Also would be great to be fully integrated with Square POS software.

Review Source
 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great inventory system for cloud based companies.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the best things about Dear Inventory is its ability to integrate with other cloud based software. Our company uses cloud based POS and accounting software, and having our transaction data automatically loaded into our inventory and accounting systems is great! It has all the functionality that we need as a furniture retail store including automatic generation of purchase orders for low or backordered inventory and tracking of sales and inventory.

Cons

The software has glitches sometimes that cause it not to work in certain browsers for a short time. I usually email the support team and the issue gets resolved fairly quickly.

Review Source
 
 

Julio from Brilliant Universal Limited
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best inventory software with so many synergistic benefits with other software to become total solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

in general this is the best software i have used and it is value for money (last year they allow single user so the plan is even more attactive). If you have 3 people already in the company this will be the best software

Pros

it handle my stock and invoices very well, since i am doing food business, FIFO and expiry date is very important, so when you enter the data correctly the system will help you to do rest of it, great software

Cons

they sometimes have some major breakdown failure and everyone in the world (probably) can't use the service (can't login, data can't load). they said that it is due to instability of their cloud service provider, anyway, this didn't really happen all time, seems that i only experience this once for this year? i forget

Review Source
 
 

Mark Lester from Mark Camera Haus
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

All features that I need from an Inventory management software is already in DEAR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using DEAR to manage my inventory and integrate the system with Xero and Shopify. The integration setup is so easy and you don't even need an adviser to perform those set up for you. Before when I just have Shopify alone, doing a manual update of stocks is really a pain which causes some loss and might even result to losing your customer. Their integration works perfectly, I can create my products variation and listed on Shopify real time, orders and fulfillment process is very smooth and I can even add multiple Shopify shop integrated, that's really a cost saving feature. I would highly recommend this system.

Pros

- DEAR has unlimited user and multiple warehouse
- DEAR have multi currency with no additional cost
- Integrated to most popular e-commerce such as Shopify, Magento, Ebay, Amazon, Woocommerce, Bigcommerce and others
- Free data conversion and template customisation for annual plan subscribers
- Integration to Xero/QBO is almost complete
- Free trial for 14 days upon sign up
- They have live chat support, appointment for products demos and email support is 24/7

Cons

- Mobile Applications for Android/IOS but browser is already good not really a big impact

Advice to Others

If you really need a system that does not require additional cost for a features to be included or added on your business. Dear is perfect for you, treat the software as an investment.

 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail

August 2016

August 2016

Cost effective and robust enough for retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dear Inventory integrates with QuickBooks Online and Vend POS as well as several other software solutions to make the workflows for a small retail business much more automated. It is robust enough for our furniture store to manage inventory, keep up with landed cost of merchandise, and much more. Being cloud-based allows us to access the system from anywhere, and it is pretty easy to set up once you understand how it works.

Likes Least

The only support that seems to be available is through a ticket system, but they do respond pretty quickly when you submit a request.

Recommendations

Take advantage of the free trial and thoroughly test the software to make sure it has the functionality that you need. Test the integrations to make sure they perform as expected because some companies advertise integrations with other software, but they are not very robust.

 
 
 
Showing 1-20 of 55

Dave from Drum BSS Ltd

January 2018

January 2018

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.

The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.

The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.

Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.

I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Cons

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Review Source: Capterra
 

Nachshon from YND Group LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Best service for integrating inventory across multiple platforms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service gives us control that we would otherwise wouldn't be able to achieve.

Pros

DEAR is the 3rd service we've tried (after Stitchlabs and TradeGecko) and we've been using it for over two years. We tried it last because the name sounded unprofessional. We use it to integrate our retail channels with our online stores as well as our trade shows and wholesale business. It's powerful , flexible and the developers are open to suggestions and input.

Cons

Integration with Amazon FBA is done better in Stitchlabs. They understand and implement FBA as a master warehouse where the user has no control over the FBA inventory (which the user doesn't).

Review Source: Capterra
 

Jaimee from Oubtback Five Star Clark Phils., Inc.

January 2018

January 2018

Great Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system excels in areas like product costing which includes labour hour rate and MOH rate. It also now includes graph which helps us to see the overview of the company.

Cons

I think it needs improvement in terms of assembly tab where it only assemble one type of item. It will be better if we can assemble multiple items.

Review Source: Capterra
 

Carrie from smart pet love
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great- very easy to set up and very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have better control of our inventory and we are able to manage our customer information better than we could in the past.

Pros

The software is very easy to use, especially for users that don't use it as frequently like the external sales team.

Cons

The dashboard can't be easily customized. It's nice to see the improvements that have been made, but it would still be nice to be able to have different views.

Review Source: Capterra
 

Liam from CineStore

January 2018

January 2018

Scalable. Great for small retail business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A Single inventory management platform for all our sales outlets. Having a simple integrated epos is a great as we don't need anything complex.

Integration into all the platforms we use means we didn't need to hire any expensive programmers to help use api's.

Setup was easy and fairly straightforward. The learning curve wasn't too complex.

Pros

Software has a good range of features that I find very useful. We use it In-store, On our e-commerce website and on Amazon. Have a single platform for a simple ePOS and all our other sales makes things super simple.

Support normally quick to respond and mostly get the right solution on the first reply, if not the second.

Video instruction content on youtube is great and helps demystify some of the more complex things. More of this please.

Cons

Would have liked a lower cost model for low & small volume as I find the cost high for a new and smaller business like ours. However, I know we will grow into it.

There are a few quirks here and there. However, Support are good at explaining a way around it or an alternative solution.

I struggle to remember which symbol is what part of the software so sometimes I click the wrong one or have to wait for the name to come up.

Would be good for some more hints and tips to prompt you to discover and try features we don't currently use or know off.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

Hi Liam,

Thank you for the review.

We are glad everything is going well for you so far.

Regards
DEAR Team

 

Albert from FitChef (Pty) Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

help manage the business on a day to day basis

Pros

Detail in reports.
If you are understand the logic behind the software, then it is easy to work with.

Cons

1)It is not easy customizable , 2) to integrate with our self developed e-commerce system are not easy and 3)training is not available in the RSA. from local partners.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

Hi Albert,

Thank you for the review.

We have a number of local partners in South Africa. You can find the full list here:

http://dearsystems.com/inventory-software/find-a-partner/

Regards
DEAR Team

 

Larry from Green Beanery

December 2017

December 2017

I found DEAR frustrating at first but I soon grew to love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's comprehensive in inventory, which is the reason I subscribed. DEAR can handle almost anything I throw at it. And it keeps adding features.

Cons

It can be cumbersome. Some updates require the entire database to be exported, rather than just the subset that needs change.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

Hi Larry,

Thank you for the review.

Glad to hear things are going well for you so far.

Regards
DEAR Team

 

Krista from KMY Consulting / Ruby's Pantry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking inventory in various locations/warehouses.

Pros

I like the flexibility and easy data entry. I also like the Stocktake feature. The ability to filter the various lists are nice too.

Cons

Wish it offered the ability to track weights throughout the system, either by product or by PO or SO line item. It's what we use instead of money, and what our auditors require to see. Would like to see the ability to include location in the PO list.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

Hi Krista,

Thank you for the review.

This year we will be focusing on in app enhancements. Please feel free to leave your comments on our feature request forum for development consideration.

Regards
DEAR Team

 

Vira from VillageFarm Winery

December 2017

December 2017

Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very well designed and developed such that you don't need technical background to be able to understand and use the system.

Cons

Multilingual would be nice.
Need some basic understanding about accounting to appreciate it even more.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

HI Vira,

Thank you for the review.

Our templates can be multilingual however UI currently only supports English and Chinese.

Best Regards
DEAR Team

 

Corey from Holiday Companies
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Perfect fit for our assembly business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The main reason we picked this application is for the "Production" part of it. It allows us to setup BOMs as a template, but then adjust them on the fly during the production.

The second reason to love this application is for the APIs. It allowed us to add our "unique" processes (the way we handle commissions) and create non-standard reports.

Xero is one half of our corporate brain (the money side), while DEAR is other half (the counts side).

Additionally, we just integrated our Shopify website with DEAR and we are planning to use their B2B functionality in 2018.

Finally, they react to their clients. I have made requests for features that were handled.

Cons

They could add "Current available" as a pop up when in the Purchases section. This would allow better decision making rather than having a second window open. Very very minor. Other than that, having an API really helps.

Review Source: GetApp

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

Hi Corey,

Thank you for the review.

We are glad to hear you will be utilizing our B2B platform ! We made massive enhancements to it in 2017 and will continue this in 2018.

Regards
DEAR Team

 

Hooi from CFPro Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Intuitive, Excellent Dear support, value for money inventory software for our manufacturing client.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to manage stocks and sales

Pros

Intuitive, easy to filter when searching for stock, excellent support can run reports and trial balance.

Cons

Production feature - needs more improvement for manufacturing ie sub assemblies that are linked as one process of assembly and forecasting tool is missing.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: January 2018

January 2018

 

Hi Hooi,

Thank your for the review.

This year we will be focusing on in app enhancements. If you have any wishes please leave them on our feature request forum for development considerations.

Regards
DEAR Team

 

Jason from DesignByThem
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Generally quick, easy and functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manage inventory, good exporting and importing features. Great template editing capabilities and good customer support. Great multitab usage.

Cons

It is often slow to load, but once loaded it is relatively fast. Cannot just undo to invoice stage, can only undo all the way to quote stage.

Review Source: Capterra
 

Buddy from Bud's Customs
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Have been using dear for approx 24 months now, has helped us better manage our products.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better inventory management

Pros

For us the biggest advantage is the multi layer assembly features in the BOM structure, As a manufacturer we ustilise many common parts with sub assemblies used between items. Though not always perfect but when stock level data is maintained the software works well.

Cons

Have not had any major stand out negatives with the software, the biggest issues we have is maintain the data in regards to incoming goods.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Buddy,

Thank you for your review we are glad to hear everything is going well for you.

Best Regards
DEAR Team

 

Steve from Acme Concord Group

December 2017

December 2017

not perfect but better than most

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service - by far... Always get responses in a timely manner and often free assistance with things such as templates etc.

Cons

Same as most it seems, their development path seems to be independent of customer feedback and suggestions. I also find that most of these platforms are targeting (too much) multi channel, onljne and ecommerce companies and they do not understand some basics about buy-resell distribution or simple brick and mortor. That said, again, better than most.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Steve,

Thank you for the review.

Just addressing some of your cons, the development taken on in 2017 is far from just focusing on eCommerce companies. We have developed our own POS module & also an online B2B portal moving us closer to a holistic all in one solution for small to mid tier businesses. This trait will continue on in 2018 to deliver our customers with enterpise level features in the cloud.

Best Regards
DEAR Team

 

Jacob from Artisan Meats of Vermont
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I started with DEAR at the USA launch. Functionality and sync w/QBO are great. Very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

detailed inventory control, lot tracking, and easy invoicing.

Pros

Online demos for each function make leaning very accessible. The QBO sync function is wonderful. Ease of changing stock amounts, lot traceablility, and in the moment inventory adjustment make using DEAR a pleasure.

Cons

The "support" button hovering over the scroll bar is a bit clunky and could be moved to a less intrusive place on the screen.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Jacob,

Thank you for the superb review glad everything is going well !

Best Regards
DEAR Team

 

Danita from EMS Hooptech
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Customer service is OUTSTANDING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory and sales order management

Pros

I like that it offers so much. You can search in many ways, the amount of information available by reports is GREAT!

Cons

It is extremely expensive to add a user. I don't think that it should cost that much to add a user. I also don't like that it was setup initially by me as a user and now that I am an Advisor, I can't change that. It is costing the company extra money to pay for me as a user. Being that I am the one that recommended the software, I think this is unfair.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Danita,

Thank you for the review.

If you are an advisor you have a special adviser access which does not require you to use up a user license. You need to be registered for our partner program to have adviser access to your clients accounts. For more information please see here http://dearsystems.com/inventory-software/home/partner/

Or alternatively contact support@dearsystems.com or book in a call to speak to a representative here https://dearsystems.youcanbook.me/index.jsp

Best Regards
DEAR Team

 

Brian from Inyo Pools.com
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

This program has been a game changer. It allows us to process orders so much more quickly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed and efficiency.

Pros

I like the ease at which our orders transfer straight over, with the shipping speed that our reps picked.

Cons

I am trying to do an aging report, so I can move stock around. The less I sell it, the higher it would go. Unfortunately, I had to just take a stock count and check every item for times of sales.

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Brian,

Thank you for the review.

There is a report in DEAR specifically for Inventory Aging. Go to Reporting Module, scroll down to Inventory reports and click on Inventory Aging.

Best Regards
DEAR Team

 

Venky from ASVSP RICEMANDI PVT LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Just awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good one ...has functions inbuilt in it..seamlessly integrated with QuickBooks...also easy to use even as invoice

Cons

Some vital features missing and useful features like filtration, reports missing which are most needed for monitoring

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Venky,

Thank you for the review.

Just addressing some of the cons, we have over 50 different types of reports categorised under Purchase, Sale, Inventory & Financials. Please let us know in support what specific report you are after so we can help you find the right information.

Regards
DEAR Team

 

Rick from Lovely Drinks LTD
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Does everything we need to run our soft drinks company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Business totally depends on it!

Pros

Is really great for traceabilty of our products from ingredient to end customer.
Has lots of great functionality
Excellent value for money
Good support - they always get straight back to us

Cons

There is just a couple of basic features missing that we have brought up before..
You can attach files to lots of areas such as Sales etc but you can't attach a file to an assembly - which in a food product is where you would want to attach a file - eg the batch record, pasteuriser log etc. This would make quite a difference
When you print a label for a product there is no option for creating ITF14 barcodes for outer packaging (standard)
Be good if there was a way of manually setting the cost price and margins for an assembled product

Review Source: Capterra

  Response: DEAR Systems, Dear Systems

Date: December 2017

December 2017

 

Hi Rick,

Thank you for the review.

Just addressing some of the cons, its a good suggestion regarding ability to attach notes to assemblies. Next year we are planning on adding extra enchancements to core app DEAR Inventory as this year was mostly concentrated on external integrations & also the development of our own POS and B2B eCommerce portal. Strongly suggest to leave a feature request for 2018 development considerations.

Regards
DEAR Team

 


December 2017

December 2017

Best Support Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Aside from all the features it comes with when you subscribed, seriously, DEAR has the fastest support response I have encountered in years. Normally support from other companies will take hours even days to reply but DEAR Support answers in minutes and usually it's right on. Great work guys! I just love it.

Cons

You can improve more on your training videos and articles online. Videos that collaborate with other apps. Fro example: How DEAR works with Shopify and Xero per say, not just how you set up a particular integration, how they work together.

Review Source: GetApp

  Response: DEAR Systems Limited, Dear Systems

Date: December 2017

December 2017

 

Hi Dexther,

Thank you for the great review. We are glad you are enjoying our solution.

Regards
DEAR Team

 
 
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