Dear Inventory software


DEAR Inventory is a cloud-based inventory management software for small and midsize retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , AIX , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

120 Reviews of Dear Inventory

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  • Abigail from Magnifico Jeans

    Specialty: Retail

    Number of employees: 51-200 employees

    August 2018

    Perfect Inventory Management Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Using Dear Inventory becomes our work more easier. We can analyze large number of data using the information we generate from it. Its also very easy to use.

    Cons

    I once experienced difficulty in loading, but its not a major issue for me. Dear inventory is still very helpful.!!!!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Incredibly functional inventory system for small manufacturers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a small manufacturer, Dear Inventory has become a vital part of my operation. Robust integration offerings allow me to sync e-commerce websites, accounting software, shipping programs, etc. Dear Inventory allows me to consolidate my business and ensure that every aspect of my organization ... from receiving, to manufacturing, to selling, to shipping, to reporting ... is working in harmony. I love the fact that I have access to quick and reliable support for my system, and the development team is great about taking my comments and suggestions and working to incorporate them into the ongoing development of the program. I could not be happier with the Dear Inventory solution.

    Pros

    Extremely functional inventory allocation system throughout the manufacturing process;
    Robust offering of integrations to support every aspect of my business;
    Reliable support through the Dear Inventory support team;
    Ongoing development that takes into account the feedback of users.

    Cons

    The reporting tool, while functional, is sometimes a bit sluggish. It takes a little bit of trial-and-error to figure out which reports have which information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    The Best Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My client was using spreadsheets for inventory management. For them, having detailed reporting tools will make an enormous difference in how they manage their business.

    Pros

    This software creates a complete picture of what's going on with each product.
    It's easy to track inventory movement between warehouses and to customers.
    The reporting features are excellent.
    I like how you can customize reports. Also each user can create their own reports.
    The very best part is Dear's customer service team.
    They are prompt, knowledgeable, friendly and patient.

    Cons

    The learning modules and videos aren't always update with their improved features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • André from L A A L ™

    Number of employees: 2-10 employees

    August 2018

    The best product for our company by far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been using it for years and will be using it for years to come.

    Pros

    Bill of Materials is a great feature - allows us to control our stock to have less sitting on shelfs which drastically improves our cashflow.

    Cons

    Its a complex system so at times you can get lost if you are new to it. Customer care are there to help regardless.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brandon from Muse Gelato

    August 2018

    Overall great!! Missing Key Features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Easy to learn. Easy to teach. The ability to upload items via excel is great!! The template design in word also seems to be a good feature.

    Cons

    For food manufacturing this software lacks very important tracking information as it pertains to raw material. We can not track temps, and other receiving items per lot number as required under SQF code. Also tech support is very limited. When we send a message it is transmitted through e-mail and the response time can be as long as 24 hours. My expectation would be no longer than 2 hours during business hours.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jimmi from Solid Dynamics Pty Ltd "TubeClamp" & Solid Dynamics Engineering Pty Ltd "Scaffold Engineer"

    July 2018

    Never dissapoint me

    Ease-of-use
    Functionality
    Quality
    Support

    -

    Pros

    Very responsive customer service.
    I had problems - send email ad within reasonable time: they would be answers

    Cons

    Limited capability but it had ticked what we want at the moment
    There are few other app as I had moved away from Dear Systems and at the end: I had wasted my time with others.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Customer support is a life saver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    organizing workflows.

    Pros

    Full featured system, excellent customer support website, easy to contact support. Documentation organized by work flow which allows for team training

    Cons

    Requires trial and error to learn the nuances of imports of initial data. Not really a con but set is a process that requires a level of attention to deal that many entrepreneurs and founders don't have the patience for or perhaps even the information readily available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marie from Maison d'Herbes

    Number of employees: 2-10 employees

    July 2018

    Amazing inventory management tool !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I save a lot of time !!!

    Pros

    I like that it's easy to use, very intuitive and very customizable for any business model. It takes a little time to set it up properly, but once done, you have a very nice inventory management tool on hand. It integrates flawlessly with Xero, WooCommerce, Square, ShipStation and more. This helps us to save tremendous amount of time. Also the customer service is amazing ! I get answers under an hour about each time.

    Cons

    There is some little glitch here and there that you easily bypass and it's missing an integration with a strong CRM, right now it's small CRM that don't do a lot.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mathieu from Groupe La Feuille Verte

    Number of employees: 11-50 employees

    July 2018

    Dear is the best inventory managing software period.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped us with all the inventory management and sales. Everything is centralized in DEAR and we love it !

    Pros

    I like how it integrates with the tools we are using. It's fairly easy to use . Very customizable, so you can use it for a lot of different business model. The customer service is top of the line. I've used it numerous time and I got my answers and problem fix usually under an hour. Also it integrates flawlessly with Xero.

    Cons

    I would say that it's the CRM integration, it would be cool if it can have better CRM choices and a nice integration like they have with Xero

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liz from BumbleBar, Inc.

    Number of employees: 11-50 employees

    July 2018

    Still needs work but better than any alternatives

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dear Inventory is a cost-effective 70% solution to manage food production including BOM's, suppliers, customers, etc... The company is almost continually updating & improving the software. I remain hopeful that at some point the frustrating aspects of the program will be resolved. The implementation is straightforward and does not require a 3rd party to execute. We have trialed and used a number of entry-level MRP systems and believe this to be the best offering at this time.

    Cons

    The integration with QB is messy and riddled with errors. It seems like the integration with Xero is better but we use QBO for many other integrations so have not made the switch to Xero. Timely customer service for North American customers is lacking since Dear is based in Australia.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • BJ from VKG

    July 2018

    Been using for 7 months and this is by far the best cloud based inventory we have come across.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integrations with Square, Shopify, Quickbooks online. The integrations work very smooth. It's accounting focused inventory software, which is great because it transfers everything straight to Quickbooks Online without issues (COGS, Inventory, Sales, Invoices, Inventory bills, etc.). I tested a bunch of other competitors but this was by far the most polished and offered the most bang for the buck.

    Cons

    Sometimes a little buggy, but very rare. The reporting feature could use an overhaul. Gave 4 stars for customer support because they could use some improvement, but you really don't need it because the software works.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Eva from Vapor International

    July 2018

    It got very strong inventory management functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not difficult to learn and get used to the system. And if you got stuck, the customer service get back to you quickly and they are very helpful.

    Cons

    Compare to the other inventory software, sometimes it takes a bit long time to load a page. That's something needs to be improved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • leissa from Niche Gas Products Pty Ltd

    Number of employees: 2-10 employees

    July 2018

    Good response rate within 24 hours.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to sync with Xero software and easy to pick up errors when syncing.

    Pros

    Easy to get around and there are multiple fields that can be entered. Allows good integration with Xero software.

    Cons

    but would like more functionality with the reporting ie have an easier stock level report that can be run with a date field to be chosen - especially when running end of month reports in the new month.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Great platform, great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fully supported developer-friendly integration API.
    Very responsive support for user-related issues.

    Cons

    I wish there was better documentation/help for some things... but the responsive-support bridges the gap.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jack from Roccoco Cosmetics

    Number of employees: 2-10 employees

    July 2018

    Dear has helped us manage our stock levels for cosmetic manufacturing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to track batches from purchase through manufacturing to sale, and get a better idea of product stock levels.

    Pros

    Being able to track product from ordering to selling including manufacturing is great, there is not many options for software that includes manufacturing as well as pick and pack systems.

    Cons

    It would be great if the was an easier way to follow the pick pack process without printing paper, if you could see product remaining to be picked while picking the system would make paperless pick packing a breeze.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amol from PDR llc

    June 2018

    Great customer support. Their CS rep was very detail oriented and quick.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    simple software and great support staff, easy to implement. great api availability which opens up space for integration.

    Cons

    it is not clear why it is marketed as an Inventory mgt. software and not an in-cloud ERP, it does have a potential of being an ERP if they develop certain areas.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Charlie from SPORTTAPE

    June 2018

    All round, Dear Systems is fantastic way of centralizing all your business essentials.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to custom make invoices is a massive pro. Using Dear has meant that automating emails, bulk downloading invoices and keeping track of what's been fulfilled and what hasn't is so much simpler than it was in our previous system. It has also made things much easier in liasing between our warehouse and sales departments. The customer service has been excellent - everything, from integration information/guidelines to quick fixes on invoice issues that we couldn't iron out, was dealt with promptly and efficiently. All round it's been a fantastic experience and would be my go to system to manage inventory, fulfillments and keeping track of the accounts.

    Cons

    I think the biggest issue was finding that the integrations with third party shipping providers was severely limited, although it has been assured that this currently under review and likely to improve. A small con in a plethora of pros!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cameron from Sexy Socks Proprietary Limited

    June 2018

    Very professional. Great service and easy to use once you know your way around everything.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From using Dear we've been able to track and trace our orders and overall inventory much more easily. List all our suppliers and get more transparency in our business.

    Pros

    The stock transfers are great for tracking stock coming and going between our consignment stores. I also like the inventory integration between WooCommerce and Dear.

    Cons

    Vat and Tax can be a little tricky at first. You must be quite savvy and setup the correct fields/options for the different tax scenarios.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Zeb from PENGUIN REFRIGERATION LIMITED

    June 2018

    Excellent stock management system - highly recommend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its synchronization with Xero is bang on every time and has proved to be extremely reliable. We have been running Dear for 3 years now and our stock control has never been better.
    We are now starting to use it with Woo commerce on our website and this is also proving to be very robust and easy.

    Cons

    The use of average cost to show product and profitability of products is a disaster for us and we are very much hoping that they will soon allow us to show margins against either their fixed cost or last purchase cost fields. This would make the software much much better for us and we could then give them a 5 star review for features and functionality and Ease of Use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Derek from Medi-Safe Surgicals (Pty) Ltd

    June 2018

    It does not exactly suit our business model,compared to other software in the market it was the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that it can be accessed from anywhere and that the information available is reasonably accurate

    Cons

    We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero.
    second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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