Orderbot

RATING:

3.46

(26)

About Orderbot

Between being in competition with innovative companies like Amazon and navigating the challenges presented by covid-19, online retailers are being forced to rapidly adapt to meet ever-rising customer demands. Customers want the right product, fast. And being able to satisfy their expectations has a profound impact on brand loyalty. To accomplish this, retailers need the ability to have clear visibility into the entire lifecycle of orders through multiple events & channels, catch & correct errors before they affect the customers, know exactly where their inventory is and how much is available, and last but not least, have an understanding of exactly where their process needs extra attention. That's where Orderbot comes in. Our cloud-native, API-based platform comes ...
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Orderbot Reviews

Overall Rating

3.46

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3

Functionality

3

Showing 1 - 5 of 26 reviews

Eddie

Company size: 501-1,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

Great product and great team

I started looking at my options because inventory was a huge problem for us. We were cancelling orders left, right & center. While I was a little bit iffy as I had not heard about them prior to coming across their website, I ended up being pleasantly surprised by their capabilities. We've since reduced our cancellations significantly which has relieved many of our departments and increased our profitability.

Pros

The product is extremely robust and can do just about anything. I find the service to be incredibly reliable and our account manager is quick to respond.In addition to owning my own wholesale and retail companies where we use Orderbot, I consult with other merchants who have since started using them for a number of projects such as click & collect and powering their headless initiatives. I havent gotten yelled by others for recommending them, so that's always a good sign

Cons

some things are not out of the box but they opened up their API to us which has given us free reign to develop tons of stuff.

Reasons for choosing Orderbot

I would have had to pay for a connector with netsuite and a lot of customizations were needed which were going to be too expensive.I felt I was getting a better value overall not only in terms of what I was getting out of the box for my money, but also the possibilities provides us with.

Jason

Company size: 11-50 employees

Industry: Textiles

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2020

Solid Software, Great Support, Awesome Offering

The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.

Pros

We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely. Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details. The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through. The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS

Cons

Because it's solid software it can be a challenge to make quick changes to react to events. On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.

Reasons for choosing Orderbot

Report functionality of Lightspeed was lacking, support wasn't supportive and it didn't integrate with shopify at the time.

Reasons for switching to Orderbot

Processing each sale individually, then the shipping cost for each order was a nightmare. We grew faster than expected and needed a more professional offering. You had a built in ordering system and could integrate with UPS. You brought stability to our chaos.

John

Company size: 2-10 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

May 2021

They're not ready!

I have to say that my experience has been very poor. I have sent several emails to the [SENSITIVE CONTENT HIDDEN] requesting a meeting. I want to know why I am going through all of this nonsense and she ([SENSITIVE CONTENT HIDDEN]) does not answer.

Pros

I love that it's a window based program. I can access it from anywhere in the world. I don't have to create a new file like qbooks when it hits a certain amount of gigs. Posting checks is vey simple, searching for accounts on multiple levels is great, building profiles is simple. I love the way products are set up in categories, and groups, it makes it easy to find the products clients are requesting. I like the built in shipping platforms, UPS, fedex, USPS, and you can even create private couriers.

Cons

This software has a lot of potential, as to the issues, you get nickle and dimed for EVERYTHING that is a standard option in qbooks, for example, in qbooks you can create your own reports. In orderbot you cannot, you have to pay to get reports and they milk you for it. I was WILLING to pay for the reports, but the turn around time is WHEN THEY HAVE TIME. I asked for a simple invoice and statement to be created TWO YEARS AGO!! I still have not received my request. The system freezes and crashes a lot. It duplicates and even triples credit card information. Good luck trying to get hold of anyone when you have an issue. Their Billto and shipto address field is Canadian, they do not comprehend that our (U.S) shipping format is not like their format where the suite number is first and the zipcode goes into its own separate line. I receive a lot of mail back because of this. Having to build a new single product is very involved, unless you were like me a junior DBM it can be tricky.

Reasons for choosing Orderbot

These two programs have very bad reviews, and I personally saw it in action and saw that you had to run a utility program everytime it crashed, and it happened a lot. These programs are not windows based. Orderbot is.

Reasons for switching to Orderbot

Only reason why we left Quickbooks is because it could no longer handle my volume, its a desktop program that freezes and crashes a lot when the file size is too big.

Rachael

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2020

Perfect for Multi Currency Multi Warehouse Operations

The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.

Pros

We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.

Cons

Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other

Reasons for choosing Orderbot

For the multi currency and multi warehousing which Cin7 did not support at the time

Reasons for switching to Orderbot

Unsure - I was not part of this

todd

Company size: 11-50 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2017

easiest shopify integration ever

we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us. since that earlier time we have really seen the features grow with in orderbot. order pick slips, bulk pulls, various order guides for multiple countries, and the ability to scan all of our orders at trade shows. most recently we are loving the integration with shopify. with in a day we had four order guides set up for 2 continents . both retail and wholesale and it worked seamlessly. we can't wait to see what we can integrate next. top shelf software and an awesome team over at orderbot!!!!!!!!!!!!!

Pros

works perfectly on all platforms and is easy to use

Cons

wish i had one

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