Chatbot

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Ratings & Reviews

Overall Rating

4.72 / 5 (25)

4.61 / 5 (631)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Reviewed

February 25, 2020

May 14, 2020

Pros/Cons

  • Pros

  • Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

  • Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either.

  • Cons

  • Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.

  • Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

  • Pros

  • Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

  • The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

  • Cons

  • - for smaller businesses there are nearly too many options for the configuration, but the fast customer service could solve all my questions

  • I don't find anything so far. may be creating script can be done while creating the account. otherwise everything looks fine.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots