About Chatra

Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or initiate an automatic conversation with all the visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to cooperate together in the same chat window. They can also provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include rea...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

419 Reviews of Chatra

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(331)

331

4 stars

(78)

78

3 stars

(9)

9

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 419 results

June 2019

Eugene from IP Bos Evgeniy Viktorovich

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

nice chat for the website

Pros

Simple has a free plan, applications are well made and the interface is nice to work in.

Cons

Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max)

June 2019

Sheldon from EAPFoundation.com

Verified Reviewer

Company Size: 1 employee

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2019

Great customer chat software with equally outstanding App

This is the perfect software for chatting to customers. If you want more features, the paid subscription is great, but if you just want the basics, the free option works a treat.

Pros

This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option.

Cons

There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear.

Reasons for Choosing Chatra

I chose Chatra over other products since it works super-fast for me here in China (and if it is fast in China, it is fast anywhere in the world). Other chat software I tried was problematic - or did not have a good free option, which I need right now as I don't have too many live conversations (yet).

April 2020

Bienvenido from In-Home Supportive Services - San Mateo County Health

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2020

Chatra - is used for CHATting RApidly!

Chatra can really be used for CHAtting RApidly. With its features, it defines what a real chatting software should be.

Pros

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time. I did not experience any logs in using it and so I believe it is perfectly designed by the developers. No problem also of using multiple screens while this software is in use.

Cons

A perfect real-time communication software for all types of businesses. It will never compromise the information needs of all the people connected to this software across the company.

March 2019

Debjit from Alpana Web Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

All-in one chat engine for solo or team.

I love the simplicity and integration capibility. Just add the code to footer and thats it now my site has a live chat. Free forever helps me to try their service and it really good chat engine,

Pros

I love the simple arrangement of it. Register login and start using the software. Just paste and use it any of your website. No need to validate and less hassle. I love the forever free plan for one persoion free chat enable. Lots of my customer just need one agent to use be used with their site. This just solve lots of my problem. Sometime app stops working but the app is simple and update fast. There is kind of delay to reply but it is not that much. Awesome and very good featured chat engine

Cons

The chat is laggy and takes some time to update. The app when using with VPN is really takes time to show online and chat update.

Response from Chatra

Replied April 2019

Thanks for the review, Debjit! As for the chat being "laggy", could you send us more details to support@chatra.io?

February 2020

Joseph from C3I

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Chat tastic!!

I use chatra to stay in touch with our customers questions and needs.

Pros

Chatra is easy to use with support and ease of access

Cons

There are no cons that i have encountered.