Chatra vs LiveChat

Chatra has 426 reviews and a rating of 4.75 / 5 vs LiveChat which has 1107 reviews and a rating of 4.64 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.75 / 5 (426)

4.64 / 5 (1,107)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 24, 2021

March 11, 2021

Pros/Cons

  • Pros

  • The user interface is great! Chatra is very intuitive and easy for anyone to use.

  • The software is very easy to use and has very good features even on the free trial version.

  • Cons

  • t does have limited functionality which can be a downside, but overall I like this better than Drift.

  • None really, it was a good program; but I found one that was more relevant to what I needed, for less money.

  • Pros

  • Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!

  • Super easy to use. Great tool for communication and business

  • Cons

  • In the beginning it was a little confusing understanding how the communication comes through after hours, but after a few inquiries we were able to get the hang of it.

  • Sometimes the web app is slow to load when I want to supervise a chat, but otherwise, the software is great.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos