Intercom vs Pipedrive

Intercom has 733 reviews and a rating of 4.51 / 5 vs Pipedrive which has 2251 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (733)

4.55 / 5 (2,251)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 11, 2020

November 19, 2020

Pros/Cons

  • Pros

  • It's so powerful and easy to use! It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

  • This has been a great product for communicating things to our users! Easy to use and has a great support team!

  • Cons

  • It can be hard to manage a ton of chats at once because there aren't a lot of ways to sort the chats and what not but overall I don't really have any complaints.

  • The pricing structure has gotten a little confusing over the years but can happen with a quickly innovating business

  • Pros

  • Very easy to use and customizable. I’m using it for 3+ years and it proved to be very good. Really enjoying it.

  • Easy to use and friendly interface. The most important software in my company and everybody loves it - really!!

  • Cons

  • The only thing that can be a little annoying sometimes that it does log you out if you're inactive for sometime during the day but it's not too much of a problem.

  • The overall cost-effectiveness is good, but if many users have access to the tool, the cost of use becomes high.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux