Intercom

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Ratings & Reviews

Overall Rating

4.53 / 5 (677)

4.61 / 5 (631)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 23, 2020

February 19, 2020

Pros/Cons

  • Pros

  • They offer a special deal for startups. I like how powerful the tools are and how they try to answer livechat questions without an operator present if possible. Seem to be improving all the time.

  • Easy interface makes it very convenient for us to handle and manage chats and monitor those.

  • Cons

  • It can be hard to manage a ton of chats at once because there aren't a lot of ways to sort the chats and what not but overall I don't really have any complaints.

  • The interface is a bit confusing to figure out when first starting out. Once you get the hang of it, it works great!!

  • Pros

  • Easy to setup & use immediately. Dashboard is very easy to navigate.

  • Very easy to use et very good customer support.

  • Cons

  • - for smaller businesses there are nearly too many options for the configuration, but the fast customer service could solve all my questions

  • I don't find anything so far. may be creating script can be done while creating the account. otherwise everything looks fine.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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