LiveChat vs Olark

LiveChat has 1107 reviews and a rating of 4.64 / 5 vs Olark which has 455 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

LiveChat

Olark

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.64 / 5 (1,107)

4.55 / 5 (455)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

March 11, 2021

February 21, 2021

Pros/Cons

Pros
Love this software!! Love the whole concept. This is so easy to use and makes customer service so much more efficient!
Super easy to use. Great tool for communication and business

Cons
In the beginning it was a little confusing understanding how the communication comes through after hours, but after a few inquiries we were able to get the hang of it.
Sometimes the web app is slow to load when I want to supervise a chat, but otherwise, the software is great.

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Pros
Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way.
It is user friendly and I really like the shortcut message options.

Cons
We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great!
The mobile platform could use some improvements, but overall really like the software and happy we implemented it.

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Pricing

Pricing Range

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