# Olark Software Reviews, Demo & Pricing - 2026 > Review of Olark Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/olark-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Olark Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/olark-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/olark-profile/alternatives/) # Olark 2026: Benefits, Features & Pricing Wondering if Olark is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Olark 4.5 [(471)](https://www.softwareadvice.com/live-chat/olark-profile/reviews/) Pricing Starting at $29.00 per month ### About Olark Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite. Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later. Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis. Wondering if Olark is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Olark User Interface ## Popular Olark Alternatives Main Product Olark 4.5 [(471)](https://www.softwareadvice.com/live-chat/olark-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.40Value for money - 4.56Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16392)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24134)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1726)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Olark Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Olark $29.00 per month Plan includes: - Automation - Chat Analytics - Chat Notifications - Chat Tools - Chat Transfers - Customization - File Sharing - Integrations - Powerups - Security Read More Olark Pro Pricing available upon request Plan includes: - Chat and Email Support - Chatbot Automation - Dedicated Account Manager - Help Center Access - Live Training - Payment Options - Priority Support - Professional Services Access - Video Chat Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Olark Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Olark Activity Dashboard API Collaboration Tools CRM Customizable Branding Geotargeting Interaction Tracking Offline Form Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Screen Sharing Search/Filter Single Sign On Surveys & Feedback ## Olark Integrations Shopify Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Groove Integration rated undefined from -1 review Unbounce Integration rated undefined from -1 review See all 26 integrations ## Olark User Reviews Overall Rating 4.5 Ratings Breakdown 5 61% 4 33% 3 5% 2 1% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.6 Functionality 4.3 ELDHOSE K. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed March 2019 A best solution to chat with customers on live website 4 With Olark we can manage all our customers and to have reduce our issues on the website in a higher manner. Olark is a great tool to manage all our needs. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: Olark is the best application to chat with customers and to engage with them so that we can generate more sales, Olark is also a great tool to manage the users who are currently visiting our website and to have their issues solved on real time. We are using the tool to solve issues which our customers raise when they visit the website. Olark seems to fulfill all our needs are we are happy with it. Cons: The main issues is that the chat has a delay of more than 2 minutes, this makes the customers annoying. Please try to fix this issue asap. Read More Brandie A. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2018 Olark = powerful tool for teams 5 Very easy to use. Great visibility to customer experience with your business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Olark was simple to install, integrates well with our Wordpress website, and it was easy for our service reps to use. The best part about Olark from a business standpoint is the chat log. You can audit all chats, which will allow you to train operators on best practices for chat. You can also see how many chats go unanswered and when, and try to figure out why. Cons: My only complaint is that I wish it integrated better with HubSpot. Read More KM Kevin M. Verified reviewer Marketing and Advertising 51-200 employees Used unspecified for less than 2 years Review source Reviewed March 2019 Easy to use, Easy to Integrate 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: As an online marketer, one of the best things about Olark is that it integrates well with most anything and is actually trackable. The fact that I can track chat conversions within ad platforms is a huge plus for me. Cons: There wasn't much that I didn't like about OLark to be honest. Read More Sean L. Verified reviewer Internet Used daily for less than 12 months Review source Reviewed April 2018 Easy to use and very open-ended 5 Customers have full access to get help right away. Huge bonus for our product. Aside from social media, this is an immediate way for people to get assistance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UX is easy to follow. Love that we can use extensions such as Upscope. Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users. Cons: Can't think of anything. It's been down one time since I started using it and it was a very short down period. There was a small popup to explain. If I had to recommend one thing, I wish the alert was a bit larger. At first glance, it looks just like something not important so you skip over it but they do attempt to tell you. So I give them points for that. Read More Anmol G. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 2 years Review source Reviewed April 2020 A good value for money tool 4 Ratings Breakdown 4 Ease of use 4 Customer support 3 Functionality Pros: I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up. Cons: Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc. Vendor Response Hi Anmol, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or around analytics we'd be happy to chat with you at Olark.com Replied March 2023 Read More Abiola A. Verified reviewer Consumer Goods Used daily for free trial Review source Reviewed July 2018 Excellent helpdesk solution. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have tried and administered a few helpdesk solutions over the years and I think Olark stands out for me at this time,it could be different in future though. I love Olark's simplistic approach ,everything from its user interface ,add-on services and features are simplified for teams and organizations to have a perfect understanding of how they work ,and how best to maximize their impact on an organizations sales(customer service) activity. With Olark ,I am able to measure the performance of all agents reporting to me , set a limit on the amount of chats an agent can respond to at one time ,access vital analytic which becomes very important to helping my organization better prioritize chats,score our leads and modify our sales strategy by leveraging on the insights in visitor data collected from social profiles and on our website by Olark. Cons: Olark needs to continuously innovate the Olark helpdesk solution. Over the last year ,Olark hasn't undergone any major change or upgrade in terms of features. An overly confident organization,yea? Read More Tom G. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed November 2018 A quick and easy chat program to add to your website. 5 For an easy to use, easy to set up chat program Olark cannot be beat. It can help you understand whether chat will work for your business and what effort it will take to manage and maintain. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Easy to install and integrate with an ability to set times and behavior with the chat dialogue. Cons: At the time it required using a third-party chat program on your local computer (e.g. Trillian). They now have a number of chat clients available. Read More Emmanuel A. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed April 2019 Great Live Chat I have Used 5 Using Olark, really skyrockets our sales and we saw great ROI, we converted 80 percents of the visitor that comes to our site because we provide live support and answer to their questions real time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Olark is a great and easy live chat software I have ever used. you can easily integrate olark if other CRM software Google analytics salesforce, MailChimp, etc.. for a customer to make the final decision on our product olark has been a great tool for us to chat with customer real time. The most amazing part that I love most is been able to track what people doing at the website, the page they currently visiting and this has been a great tool for us Cons: excepts for downtime that we experienced in two or three occasions, everything is great Read More Porter H. Verified reviewer Real Estate 201-500 employees Used daily for less than 2 years Review source Reviewed December 2019 Olark Chat 4 Olark made it possible for us to communicate with customers without spending time on the phone, but the process could have been more smooth. Ratings Breakdown 4 Ease of use 4 Functionality Pros: We liked the notifications for the incoming chats as well as the option for all our representatives to control their availability. Cons: We didn't like the fact that it wasn't possible to transfer chats from one representative to another while in the middle of the chat. Vendor Response Hi Porter, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or options for transferring chats between reps we'd be happy to chat with you at Olark.com Replied March 2023 Read More Jason B. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed July 2018 Our Online Chat Platform 5 Chat feature for our site and sales team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have installed Olark on our site and it is a great tool for our salesteam. It allows us to see who is on our site live and multiple users can engage with site visitors. Cons: It slows down our website a bit, and I'm trying to optimize page speed for the SEO benefits. I wish it wasn't as "heavy" an application. Read More Showing 1 - 10 of 471 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/olark-profile/reviews/) ## Olark Popular Comparisons [WhatsApp vs Olark](https://www.softwareadvice.com/live-chat/olark-profile/vs/whatsapp/)[Intercom vs Olark](https://www.softwareadvice.com/crm/intercom-profile/vs/olark/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/olark-profile/alternatives/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24134) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16392) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4468) Recently recommended **0** times Stuck Between Options? 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