Costumization of the chat box but also messages and other cool features that would make it so helpful.

It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.

I really love how I can integrate KnowledgeBase and Shopify. It's really easy to share products and articles with our customers right in the chat.

Sometimes I need an answer at the moment and can't wait. This is super convenient and brilliant software.

We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.

Not only do I love the convenience of chat over phone calls, I also really appreciate the ability to save the conversation for future reference.

Great experience using LiveChat and our customers love booking appointments with it.

The internet is a risky place, and people tend to always be worried about their information being shared.

Livechat is simple and fun. Contains a fair share of customization, it's incredibly professional and I believe it's the base in starting out,especially as a small business.

It is very simple and straightforward with a very clean UI. The chats are easy to follow and all of it is aesthetically pleasing.

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.

I Have Used This Less Than 6 Months And Their Features Are Really Good But Not Perfect. If They Can Reduce Their Price Range Maybe The Product Will Worth For Their Benefits.

If you are looking for a reliable intuitive customer support tool that helps you communicate with your clients, Livechat is just that solution.

I have been using this software ever since a  friend recommended it to me and I have been so grateful ever since super easy to use.

We were finally able to find software that integrated with our own. Super stable and easy to integrate.

Live chat is nice because it allows you have have immediate access to customer support and helps resolve issues in a timely manner when you are at work.

Gives you capability to chat with a clients a lot quicker. Keep your clients happy and keep your money happy.

You can also select your own theme to match with the them of your website. Customization support is amazing.

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time.

So far it's been great for our rapidly growing company.

There can sometimes be a time lag which may sometimes frustrate customers and decrease employee efficiency.

Perfectly, it made things so easy even though my issue took a while to resolve. They did everything perfectly on their part and were able to due to the ease of use of live chat.

I use this software to help with my typing skills by practicing my speed and accuracy. I use this software daily because it is fun to use and I get better the more I practice.

No sharing of documents is allowed. Sometimes customers get confused or discouraged when we cannot convey the exact details.

Overall, I am quite pleased with LiveChat and believe it is a great solution.

It is great for us to use to communicate effectively. Saves call times and also allows customer service to speak to more than one person at once.

Livechat is a great software for online customer service. It itself has a great customer service.

The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition.

Very user friendly and easy to navigate. My advocate is always very quick to response should I ever have any problems.

Liveadmins does a great job. Although their web greeters aren't perfect, the price is right and the customer service is awesome.

Customer support is available by I never needed it. I love that they insist on feedback which shows commitment.

Great company and very high return on investment.

Very happy with management responsiveness and ease of setup.

They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service.

Have had few (if any complaints) from customers dealing with this service.

It really makes a huge difference to let customers know there is a live person to answer questions anytime. A lot of visitors to the website use chat as they would a salesperson.

I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted.

M having difficulty thinking of much. At one point the look was outdated and out of sync with my site.

Having a live person they can chat with 24/7 is awesome.

When I give this five stars, I am not saying they are perfect. What makes them great and five star worthy is that when there are problems, Live Admins is quick to respond, understanding and polite.

Sometimes there is a language barrier but we are working through that.

The website we admin has people coming in and checking things out all times off day or night. WebGreeter can help capture their info and keep potential customers coming back to the website.

The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.

Daily lead information that we receive is very thorough and easy to use.

It is great to have someone on our site to respond to questions 24/7. They respond quickly to emails and consistently engage our customers.

I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site.

Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience.

We had some kinks in the beginning but once we corrected them, things worked perfectly. It has definitely enhanced our site and their price is very reasonable.

Great lead information from our websites at a very low cost.

I like that the service is customizable to our business and the WebGreeters are always friendly.

US Dollar

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” 

With LiveChat, you can expect the following: 
- Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise less experienced agents to solve a case by sending them suggestions right in chat. 

- More leads thanks to interacting with potential buyers. LiveChat sends automated invitations to chat and can adjust communication based on the data they share. 

- Boosted sales thanks to Product Cards. They allow you to present your products in an appealing way inside the chat. Agents can also browse the store in the LiveChat App and send customers complimentary products based on what’s in their cart. 

- Smooth experience thanks to over 200 integrations. CRM services allow you to keep all the communication inside LiveChat and personalize the communication based on customer info. Ecommerce services like Shopify and BigCommerce, along with payment services such as PayPal or Stripe, allow customers to make orders directly from the chat and make it easy for you to manage the sales process afterward. 

- Greater customer base thanks to being available on customers’ preferred channels. Messaging apps, like WhatsApp and Facebook, allow customers to reach out to you via these channels while you manage all the communication inside LiveChat. It’s much quicker and all the info is in one place.

-  Saved time thanks to automation, including chatbots that handle repetitive questions 24/7. Agents can easily create engaging, conversational experiences using rich, interactive messages.

- Better results thanks to comprehensive reports in LiveChat. With the goals and a sales tracker, you won’t leave your sales and quality of customer service up to chance. You keep track of your team’s performance and spot room for improvement. 

LiveChat is used worldwide by over 36,000 companies from every industry. Companies of all sizes, startups, small and medium businesses, and enterprises recommend it. LiveChat adjusted its features to the needs and capabilities of companies based on many years of experience in the ecommerce and communication field.

LongDescription

File Management

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Customer Surveys

Surveys & Feedback

Access Controls/Permissions

Transfers/Routing

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Single Sign On

Knowledge Management

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

Call Center Management

File Transfer

Customer Support

Email Templates

Self Service Portal

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Sales Reports

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Routing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Request Escalation

Social Media Integration

Real-Time Notifications

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Autoresponders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Email Response Control

Search/Filter

Customer Segmentation

SMS Messaging

Real-Time Data

Real Time Reporting

Monitoring

Drag & Drop

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8



LiveChat is available in 4 plans:
Starter - from $20 per seat/month billed annually, or $24 month-to-month
Team - from $41 per seat/month billed annually, or $49 month-to-month
Business - from $59 per seat/month billed annually, or $69 month-to-month
Enterprise - Custom, contact us for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveChat

Live Online

Webinars

Documentation

Videos

LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.


Teams using LiveAdmins can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.     


LiveAdmins enables enterprises to receive client feedback via surveys to improve customer experience. Pricing is available on monthly subscriptions and support is extended via documentation, phone, email and online helpdesk. 



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