Olark vs Quiq

Olark has 455 reviews and a rating of 4.55 / 5 vs Quiq which has 35 reviews and a rating of 4.54 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Olark

Quiq

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.55 / 5 (455)

4.54 / 5 (35)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

February 21, 2021

December 7, 2020

Pros/Cons

Pros
Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way.
It is user friendly and I really like the shortcut message options.

Cons
We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great!
The mobile platform could use some improvements, but overall really like the software and happy we implemented it.

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Pros
Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage
I love the ease of being able to text customers and the platform is pretty self explanatory!

Cons
I would like to see the option to add tags to the text messages so we can easily report and track issues.
Any cons I have had have been addressed immediately and a solution has been created or is being developed.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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