Olark vs Zendesk Chat

Product Overview

Olark

Zendesk Chat

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Ratings & Reviews

Overall Rating

4.55 / 5 (449)

4.53 / 5 (100)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Reviewed

February 25, 2020

December 13, 2019

Pros/Cons

Pros
Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way.
UI is really easy to use and customers like it. The implementation was easy to do and customizing it to match the color scheme for our site.

Cons
We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great!
The mobile platform could use some improvements, but overall really like the software and happy we implemented it.

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Pros
Great integration with Zendesk (and all of its features) Simplicity and ease of use for the customer
I love how it instantly creates tickets in my queue. I never miss helping someone. It is very easy to learn and operate. A fast way to connect with clients who have questions.

Cons
If you use in bulk the pricing really adds up like lots of agents you have to pay for each one - however, the ROI if you use it well and have a good product is pretty high
I wish there were more chat window customizations without the need of a developer. Things like being able to more fully customize language that appears in the chat window would be nice.

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Product Demo & Pricing

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Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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