Olark vs Zendesk Chat

Olark has 454 reviews and a rating of 4.55 / 5 vs Zendesk Chat which has 119 reviews and a rating of 4.48 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Olark

Zendesk Chat

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.55 / 5 (454)

4.48 / 5 (119)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

October 13, 2020

May 13, 2020

Pros/Cons

Pros
Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way.
It is user friendly and I really like the shortcut message options.

Cons
We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great!
The mobile platform could use some improvements, but overall really like the software and happy we implemented it.

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Pros
Great integration with Zendesk (and all of its features) Simplicity and ease of use for the customer
I love how it instantly creates tickets in my queue. I never miss helping someone. It is very easy to learn and operate. A fast way to connect with clients who have questions.

Cons
If you use in bulk the pricing really adds up like lots of agents you have to pay for each one - however, the ROI if you use it well and have a good product is pretty high
I wish there were more chat window customizations without the need of a developer. Things like being able to more fully customize language that appears in the chat window would be nice.

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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