

Absorb LMS Software
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About Absorb LMS
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Absorb LMS User Reviews
OVERALL RATING
Showing 1 - 5 of 198 reviews
Craig
Company size: 1,001 - 5,000 employees
Time used: More than 2 years
Review Source: Capterra
January 2022
Absorb is a Great Choice for a LMS

Sthefany
Verified reviewer
Company size: 51-200 employees
Industry: Investment Banking
Time used: Less than 12 months
Review Source: Capterra
June 2022
High Potential LMS
Pros
It has the ability to encourage learning on the go and remotely, with extensive and versatile training options for staff. It is a very versatile and flexible platform that has everything you need to ensure that corporate learning takes place at an excellent level. It provides high-quality third-party integrations to use content created in another application.
Cons
It has excellent customization options, although for new users it can be a challenge to use them.
Mark
Company size: 201-500 employees
Industry: Oil & Energy
Time used: More than 2 years
Review Source: Capterra
June 2022
Making My Life Easier
My overall experience has been great. The LMS has allowed me to build an entire corporate training program while simultaneously building the LMS to support it. The time-based credential reporting and compliance tracking has allowed to avoid those possible awkward moments with clients' specific training requirements. With this tracking and reporting, we're also able to respond to a client's immediate need by knowing who is qualified and current on a given access or occupational training requirement.
Pros
The Absorb LMS is easily customizable and Admin/Learner user-friendly. This allowed me to expand my Training effort and capabilities with not only scope but greater efficiencies in that I can customize the LMS to meet the varying needs of my different stakeholders.
Cons
If there is a negative, it is in the format of the Training Transcript when printed, or exported as an electronic file. The courses appear in alphabetical order without the ability to filter for a time period, or sort chronologically. This frustrates Supervisors who then have to review the entire transcript to find what training an employee has completed in the last year. I understand the Transcript are being reworked by Absorb for 2022, so this may become a non-issue.
Reasons for choosing Absorb LMS
Absorb met the overlapping sweet spot between cost, features, supported company size, and alignment with the structure of our training program.
Reasons for switching to Absorb LMS
I was seeking a fully supported proprietary platform with the enhanced features and functionality my training program had grown to demand.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 12 months
Review Source: Capterra
November 2020
Great Software, Suffers terribly from its customer service.
I rushed into this purchase a little and didnt investigate the level of support that would be offered. In hindsight this would have been a game changer for me as I would have went elsewhere. The software is good, though it doesnt manage blended learning easily which is frustrating. Customer Support is absolutely non existent.
Pros
Good User Interface, Good Course Management. Good sync with BambooHR on most things. Good Learner interface. Good Customisation options.
Cons
Difficult to manage blended learning. Some factors in course management could use improvements. (Managing assessments) Cannot see how many absences from courses that users have. Some issues with how it syncs with Bamboo(overwriting course information) Customer Support is non existent. 10+ days to resolve any issues. Most issues I have to try and resolve myself by resetting and that causes me other issue. Can sometimes be 'buggy' and will introduce random bugs which can be time consuming to fix and result in me resetting the system sync.
Reasons for choosing Absorb LMS
A mistaken belief that Absorb would offer everything I needed, whilst I fell for the streamlined sales patter. I asked several questions during the sales chat that were all answered positively. 'Oh yes we can do that that', 'I shouldnt think that will be a problem' etc.. then when the software is installed already, I discover these things arent possible.
Stefan
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
April 2022
Easy to use LMS platform with the right amount of features for our needs
We were looking for an LMS platform for internal training that could be expanded to customer training afterwards. The sales engagement with Absorb LMS has been a great experience, providing us with the tools and knowledge to properly evaluate the platform (including a trial portal which we could test with our own content). Onboarding was well structured, with a clear plan of tasks to accomplish both on our side and on the vendor side. Absorb provides a series of well-made self-training modules to go through, which complemented the training provided by the implementation project manager. Compared to other LMS, the platform itself is easy to use while providing a good breadth of features for our use. It's a mature product, with a solid backend. We did not experience any performance issues or security concerns. Look and feel customization is relatively basic. The interface is also quite rigid: for example, thumbnails or banners must have precise dimensions, otherwise images are stretched. Because of that it requires a lot of efforts, trials and errors, if you want to have a visual experience distinct from the Absorb default. The main shortcoming we experienced is that some common workflows could be streamlined. They can involve a lot of clicks, which is irritating when you're repeating the same workflow several times in a row. Keyboard shortcuts could be introduced to facilitate some operations, which would alleviate this.
Pros
Easy to use Solid onboarding training for admins Provides content hosting Supports SCORM and xAPI (Tin Can) Supports Instructor Led Classes Zoom integration BambooHR integration Salesforce integration Overall mature platform Great customer support
Cons
Look and feel customization lacks flexibility Some workflows could be streamlined, especially for course management No actual course authoring functionality: users need to import learning objects created with external tools, such as 3rd party eLearning authoring tools. This is fine for our needs, but it would add flexibility if there was at least some content authoring functionalities.
Reasons for choosing Absorb LMS
The intersection of ease of use, features, customer service and costs of Absorb was superior to all other alternatives we considered. Some were superior in terms features but were too expensive for our needs. Some were less expensive but the customer service was a concern. Some were not as user-friendly. It all came down to that equation: ease of use + features + services + costs. Absorb LMS hit the sweet spot for us.