Interplay Learning Software

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About Interplay Learning

SkillMill is an online, on-demand Learning platform built for the skilled trades. The platform delivers ever-expanding catalogs of courses in HVAC, plumbing, electrical, facilities maintenance and solar. With a comprehensive suite of measurement and engagement tools, businesses and managers can track employee skills progression. Through the use of state-of-the-art 3D simulations and VR, SkillMill creates an immersive learning environment for users to practice their hands-on skills on life-like equipment, preparing them for the real world better than anything else on the market. The platform includes short video courses, 3D simulations, on-going assessments and knowledge checks — all to help your workforce advance their abilities faster and more efficiently than tradit...

Interplay Learning Pricing

Plans for small to medium sized businesses start at $25.00/month per user. Plan includes: Entire Course Catalog, Industry-Specific Learning Paths, Certificates of Completion, CEU Eligibility, Skills Assessment, Admin Dashboard and Analytics. Custom plans are available upon request for enterprises. Plans include everything in Small-to-Medium PLUS: LMS Integration, White Label, Single Sign-On (SSO), Custom Content Option, and Strategic Account Management. Contact us for a quote.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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Interplay Learning User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 22 reviews

Sergio

Air Control Systems

Verified reviewer

Company size: 51-200 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

3

Functionality

4

Reviewed May 2021

Interplay Learning Is Very Useful

The experience has been positive. Entry level technicians enjoy all the courses. The more experienced technicians wish there were more advanced courses. We did find one error on one of the videos a couple months back and sent the information in to Interplay but have not heard back.

Pros

I like that fact that as the administrator, I can track progress on my team members on my dashboard. I also like the variety on different courses and the fact that each course is presented in short sections/chapters. I like the knowledge checks/quizzes.

Cons

I wish there were more advanced courses on chillers, cooling towers, water-source heat pumps, etc. More DDC controls courses would be a plus as well.

Reasons for choosing Interplay Learning

Pricing and user management features

Response from Interplay Learning

Hi Sergio! We are so thrilled you and your techs are enjoying the training! And thank you for your feedback on not only your request for more advanced courses, but also a few specific examples, that is so helpful! Consider your requests submitted to our Production team for review. They love to know what our customers want to see, it helps us prioritize what courses are developed and launched, which is primarily based on how many requests we get for it. So keep the feedback coming, we're all ears! Regarding the error you never heard back from us on, we will make sure to notify your Customer Success Manager so they can help track that email down for you. Thank you for taking the time to leave such a thoughtful and helpful review, we really appreciate it, Sergio!

Replied June 2021

tom

national trade academy

Verified reviewer

Company size: 2-10 employees

Industry: Environmental Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

4

Customer support

5

Functionality

4

Reviewed May 2021

National trade academy instructor review

As an hvac company and trade school, we also use interplay learning to train office personnel that are good with managing people, and business, but literally have no idea what services we provide. It allows them to be a better liaison between tech and customer, and between tech and office personnel.

Pros

I like that I can give students assignments and have them complete it before showing up to training in our class. Our platform is structured so that 80% of class time is spent in the lab. Interplay learning allows us to have students learn a lot of stuff that would normally have to be taught in a classroom at home before they show up, which allows us to then spend time in the lab rather than the classroom.

Cons

I do not like that there is no way to have an app for this software on a phone. Most people do not use computers or even tablets these days. .. Sometimes the software for tablets is not great and causes videos to crash, or especially the 3d training will crash. Some of the video content is a little inaccurate, but for the most part is spot on. I also think the new 3d training for recovery and vacuum needs a little work.

Reasons for choosing Interplay Learning

Because it is able to be used online, and because of the virtual troubleshooting aspect.

Response from Interplay Learning

Hi Tom! Thank you for taking the time to leave such a helpful review! We're thrilled to hear you and your students are making the most of the platform. You're not only using the platform for technical training, but for creating a community and culture of learning as well. So awesome. Regarding the crashing and video content accuracy, we'll make sure your Customer Success Manager reaches out to make sure we fully understand your feedback and get it in the right hands to investigate and work on a fix. They'll be in touch soon. Thank you for bringing it to our attention! Regarding a mobile app, smartphones don't have quite the screen space or computing power to make the 3D sims playable...yet...but never say never! Really appreciate your feedback there though - noted! We're also glad to hear it's not just your students using the training, but the office staff too. We are starting to see so many companies decide to do the same, and it's awesome to see. Knowledge is power, as they say!

Replied May 2021

Kim

Benjamin Franklin Plumbing

Verified reviewer

Company size: 2-10 employees

Industry: Building Materials

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2021

Great Variety

Currently, there are no 'in house', live training facilities in our area for plumbers. It is nice to have this for our newbies and our 'experienced' techs.

Pros

I like the fact that you can access any discipline for learning. We are a plumbing company, but it is nice to have a little knowledge about other disciplines in case you run into any complications that might be related to the job. There are new ways of doing things all the time, it is nice to be able to have the techs learn and review this at their convenience.

Cons

Don't have anything we dislike about the software, so far.

Response from Interplay Learning

Kim, you hit the nail on the head -- we are so passionate about cross-training and content that is accessible anywhere, anytime. We are so glad that those are the key components that you love. Experiential, field-like training is the bread and butter of what we do, so we are beyond thrilled that our 3D simulations can offer you that opportunity for your team. That is music to our ears! Thank you for taking the time to write a review, and keep up the great work!

Replied August 2021

Richard

Graeter Lawrence Technical High School

Verified reviewer

Company size: 51-200 employees

Industry: Primary/Secondary Education

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

2

Customer support

1

Functionality

2

Reviewed May 2021

Not worth the money

Disappointing

Pros

Just about everything about it was disappointing. Its awkward to use and does not lend itself to being used for assessments

Cons

Lots of glitches and trouble getting assistance when needed.

Reasons for choosing Interplay Learning

There really wasn't anything else that I knew of to deliver content in this way.

Response from Interplay Learning

Hi Mr. Zaker, Thank you for submitting this review, your feedback is valuable to the entire Interplay Learning team. I apologize that your experience was negative, we are committed to providing the best customer journey and in this case did not fulfill on that commitment. We understand your frustrations, and if possible would like to speak with you directly to understand more of what did not meet your needs. Time is valuable, so if that is not of interest to you we completely understand, but if available we would love to speak with you further. Our support address is support@interplaylearning.com, and we have given instruction at a high priority to keep an eye out for any communication that may come from you. Thank you again for the valuable feedback, we hope to speak with you further. -Interplay Learning

Replied May 2021

Tony

Blakeman Plumbing and Heating

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Good use of technology

Repetition creates a habit, doing the troubleshooting helps build the right sequence and helps older techs remember to check the most common issues first. Our biggest hurdle with using this is adapting our company culture. Training is often low on the list when things are busy. We are working on changing this and in the future we hope to incorporate regular training into our schedule instead of fitting it in when things are slow. I see us using this technology more and more in the next 5 years.

Pros

Real life scenarios and the thought put into troubleshooting. The A/C and RTU troubleshooting has been very helpful for us. I appreciate the regular updates to the system. That makes it have more value to us and keeps it relevant.

Cons

I would like to see high efficiency boiler troubleshooting. We have had a few issues with Oculus software but that seems to be better now.

Reasons for choosing Interplay Learning

I saw and used the demo at the AHR Expo and was sold on it.

Response from Interplay Learning

Hi Tony! This is all music to our ears. We're so glad our paths crossed at the AHR Expo. You and the Blakeman team have been such great partners to work with. Creating a training culture takes work indeed, but is worth every step - amen! Thank you for taking the time to leave such a thoughtful review. We'll make sure High Efficiency Boiler Troubleshooting is on our Production team's radar for consideration and review, great idea! Glad to hear the Oculus software is running more smoothly now, but don't hesitate to reach out to your Customer Success Manager for any VR assistance if more questions come up. Keep up the great work!

Replied May 2021

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