LearnUpon: Very Satisfied Customer

I highly recommend LearnUpon to any training company serious about providing its customers with a superb eLearning experience. We invested heavily in developing stunning eLearning content and needed an LMS to match. After six months of trialing countless different systems I was losing hope of finding one, then I discovered LearnUpon and haven't looked back. I don't feel like I have just bought a product, I feel like I have entered into a partnership with a highly skilled, ambitious and professional team of LMS experts. They're a young, vibrant, ambitious team who definitely put their customers at the very centre of what they do. They understand that their customers aren't buying a system, they're buying a means for taking their eLearning products to market. I believe that you can only be as good as your worst supplier - since adopting the LearnUpon LMS our customers and their learners have gained much added value and overall a superb eLearning experience.

Pros

The perfect LMS for commercial training companies.

Great customer portal functionality, with really smart branding and white labeling options that impress our clients and are easy to configure.

The LearnUpon LMS is intuitive, versatile, smart and affordable. It has great exam and survey features; easy to build, great learner experience and with useful, detailed reporting with filter and export options.

Content writing within the LMS is great; can easily add text, images, documents, videos and audio content, as well as very simple upload of SCORM content.

The technical support is first class; immediate and very helpful.

The eCommerce feature is really easy to setup up (just need a PayPal account) and provides a professional purchasing experience for our customers, with added features such as discount codes.

Cons

The few limitations of the system that I have fed back to LearnUpon have either been immediately addressed or are planned for imminent updates.

LearnUpon are continuously developing the LMS, with new features released every few weeks. In their clear commitment to developing the product they really listen to any feedback and take immediate action to improve the product.

LearnUpon are a small company in their infancy, which was a slight concern when signing up with them initially. I asked myself the question 'will they still be around in 5 years time?'. After some research, trialing the system and speaking with them I was left very comfortable in tying our future to theirs. In just a couple of years they have developed the very best LMS for training companies on the market and it's still getting better every month. I am very confident they were the right horse to back and I'm excited about the opportunities for our company from their continuous investment in the LMS.

LearnUpon is easy to use as an admin and easy to imp0lement

Easiest LMS I have used to implement and manage.

Pros

I tested several LMS' based on my requirements. The main thing I wanted to see if I could setup content and courses in each without having to dig into the user guide. I found once I figured out were to go for what I wanted to do the setup was easy.

The SAML SSO integration was fairly easy and support was very attentive.

Our Customer Success Specialist has been very helpful and provided a great plan for us to get started. I should have taken advantage of this resource more.

They are in Ireland and we are in California, but you would never even know that when you contact support, they have been very responsive. Even if they did not have the answer they got back quickly to let me know they would get the answer.

Cons

The SSO Integrations was easy, but we are seeing issues with the enrollments not properly being assigned. It is hard to diagnose if this is from our end or LU.

I have noticed a few issues where users are enrolled in learning paths or courses and their dashboard will not display the content.

When you make updates to content (videos or assessments) I have seen a few occasions when the user is supposed to have to re-take the test or course and they cannot. Essentially they are stuck. In fairness, the setup I did caused this issue, but when it was adjusted they were still stuck.

Reports are limited. I really need a monthly Users report, but it does not reside in reports. I have to actually export the Users list, then user Excel to sort and filter. I feel this should be this cannot be a simple automated report.

A Great LMS - with an attractive User Interface

The versatile training platform allows our employees to log in and view training material remotely on any device. New material can be uploaded in a matter of minutes. Easy to follow formats keep the learner engaged and on task. The easy-to-use Dashboard make navigation simple. A great product, I would promote to anyone.

Pros

Pros: Overall management, ease of use, functionality at all levels are major time-saving benefits. Being able to brand our company makes even our newest employees feel like they are rally part of something bigger. As an administrator, the ability remote connection from anywhere is amazingly effective. The Customer Support is Outstanding. Using Learning Paths for step-by-step training has simplifies the learning process.

Cons

Occasional glitches with new user log in. However, any issues that have come up over the years were immediately corrected by tech support.

A fantastic LMS. Well-designed, regular updates, excellent customer service.

Pros

LearnUpon's features are robust, but it is still simple to use. It's easy to maintain on the admin side, and I don't get questions from my learners about "where do I click." I can't say enough about the quality of service LearnUpon provides to its customers. My LearnUpon rep regularly contacts me to ask about our needs and to keep me informed of new features. Tech support responds to any issues I have within hours, and they'll work until the issue is completely resolved. LearnUpon actually listens to its customers when deciding what features to add or update. Great company, great product.

Cons

As a non-profit organization, most of our e-learners are voluntary. We depend on learners' self-motivation to continue learning, so we would value more features (such as social sharing) that help users stay engaged with the platform.

Unbeatable customer service and constantly evolving

LearnUpon's mission was to build an LMS that is quick to setup, super easy to use and backed up by exceptional customer support. They have, without a doubt, succeeded on all three goals. I was up and running with my first course in minutes. The interface is intuitive, easy on the eyes, and super clean. My clients have benefited from LearnUpon's quick portal set-up. I have been able to create customized demonstration portals, fully branded and populated with example user groups, courses, assessments, surveys, and reports, in a matter of hours allowing me to show the value of a learning portal to my clients based on their unique needs. It is fun to see how LearnUpon's LMS can solve challenges my clients and I have. As I experiment with the array of options for course content, learning paths, assessment, and reporting I frequently refer to their detailed Administrators Manual and well organized Knowledge Base to make sure I am utilizing all of the possibilities LearnUpon's LMS had to offer. When I have a question the documentation can't answer, LearnUpon's superior customer service offers expertise and professionalism unlike any I have experienced with a software product. Shane, Lisa, Carrie, Ian, Des and everyone else on the LearnUpon team are a pleasure to work with. My questions are often answered within hours and those that require a little investigation are followed up on in a timely and professional manner. The knowledgeable and prompt customer service LearnUpon provides has helped me build trust with my clients who have been burned in the past by apathetic support from other vendors. LearnUpon is always improving their product and services to their customers. They look to the industry for what features could help learners get the training and education they need to succeed. I highly recommend them if you are looking to invest in an LMS for your organization or for your growing training business.

Excellent Customer Support & Easy to use!

Our training can be done remotely and without very little help from us for setup and use. Keeps the trainee more interested in learning. Less worry about having to redo old PowerPoint Slides and other documents Constantly.

Pros

I like how easy it is to cost, setup, management, ease of use, branding per company and remote connection from anywhere you have an internet connection. Above everything else the Customer Support is Outstanding and one of the main reasons we chose this company.

Cons

The video functionality and importing. We had to buy a 3rd party app to product content because it LearnUpon does not support certain file types or editing. The upload can take a while depending on how much content and bandwidth you have. We actually found that using a 3rd party app for our videos works better for us than most other software can offer. Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

LaernUpon - great product, excellent customer service

In an organisation with approx. 1000 employees an LMS was an essential part of our professional development program. The implementation was simple and live within 3 days. The UI is clean, intuitive and allows both users and administrators to focus on receiving and delivering content rather than figuring out how to navigate the system. Within the first 5 months after implementation, 76% of our global team members undertook some training within LearnUpon and reaffirmed our organisation's serious commitment to training and developing talent.

Pros

Simple, clean UI
Intuitive
Unlimited and timely customer support
Cost effective
Progressive development (takes on customer feedback to make decisions on new features)
SSO integration

Cons

One or two features which would have been useful (eg integration with webex tools) but this is now on the roadmap

The perfect LMS for commercial training companies

I highly recommend LearnUpon to any training company serious about providing its customers with a superb eLearning experience. We invested heavily in developing stunning eLearning content and needed an LMS to match. After six months of trialing countless different systems I was losing hope of finding one, then I discovered LearnUpon and haven't looked back. I don't feel like I have just bought a product, I feel like I have entered into a partnership with a highly skilled, ambitious and professional team of LMS experts. They're a young, vibrant, ambitious team who definitely put their customers at the very centre of what they do. They understand that their customers aren't buying a system, they're buying a means for taking their eLearning products to market. I believe that you can only be as good as your worst supplier - since adopting the LearnUpon LMS our customers and their learners have gained much added value and overall a superb eLearning experience. We use LearnUpon to provide direct access to our eLearning to end-users and we also provide our larger clients with a branded portal on the system so they can administer and manage their staff's access to our eLearning courses. It works perfectly in both cases.

Pros

Great customer portal functionality, with really smart branding and white labeling options
Intuitive, versatile, smart and affordable.
Really easy to use and maintain.

Cons

None. It does everything we need it to do and more. Our eLearning courses are relatively short (60-90 mins). I therefore cannot speak for how well it would work with heavier courses, although I see no reason why it wouldn't be just as good.

Learn Upon - the best LMS for training providers

100% recommended. I really can't speak highly enough. For our education clients to be using this rather than their own moodle environment speaks volumes to me. Can't recommend it enough

Pros

It is designed for training providers who on-sell both training and managed services to their clients. Many of the features that make this possible are chargeable extras on most LMS platforms are free and built in on LearnUpon. Publishing courses couldn't be easier and adding documents to the course player has been more stable for us than using the functionality within Articulate.

We have Universities and a Local Authority that has migrated learning over to our LearnUpon platform so and they are absolutely delighted

The quality of customer support is outstanding

The frequency of well thought out updates is also impressive. These guys have great vision and really savvy technical skills.

The ability to add custom data fields for mass importing saves so much time as we can sync reports with our customers standard systems.

I have used dozens of LMS systems and this is the best by a country mile.

Cons

None as yet

I would like to see standardised API outputs and I know that this is on the development plan for 2-13

The best LMS for our needs

We went with LearnUpon after doing extensive research. They came up top in terms of value for money, having the features we needed, user-friendliness and support. I was concerned that it was too good to be true having had disappointing experiences with LMS's in the past which promise the world then deliver much less than what we expected. With LearnUpon the interface is extremely user-friendly and allows you to upload anything you need whether that be a SCORM module, PDF, video, pictures etc.. The best part is you can customise everything at any time on your own for no cost. If you want to change a banner, welcome message, course description, sign-in screen or store details; you can do so immediately without putting in a build request and waiting for support to get back to you. If you do need support they are always happy to help and guide you every step of the way. We also had to transfer thousands of enrollments from our previous LMS and I had concerns about the transition. The support team at LearnUpon went out of its way to meet our requirements and the few custom builds we required were handled brilliantly with little fuss and at very reasonable rates. They provide extra features we actually use like multi-language platform support, batch uploads and detailed custom reports. With LearnUpon we received an excellent product, within budget and with excellent support along the way. I couldn't be happier with our decision to select them as our LMS.

LMS Extraordinare!

LearnUpon has allowed us to provide options for ILT sessions, taking administration off of the learning team to focus on strategy and design. In addition, LearnUpon puts learning in the hands of the learner!

Pros

This learning system allows for a lot of flexibility in the way it is designed. You are able to setup eLearning, webinars, videos, readings, podcasts / audio, ILT sessions and more! I think the functionality is still growing, but will be maintained in that only relevant features that we need will be added. The LearnUpon team has a great roadmap for development that clearly is based on customer needs for social learning. I think this modern LMS is a strong tool for those interested in implementing an LMS to support their learners' needs.

Cons

Although the menus are easy to get used to, it is not immediately simple to find for new users. Setting up management reporting relationships can be difficult in this system.

LearnUpon is a great company to do business with

LearnUpon is a great company to do business with. They are very responsive to our needs. We had an issue where we had to import several hundred questions into their LMS. They built a custom solution for us that saved us hundreds of man-hours. They also built a custom report that allowed us to import LearnUpon score data into our CRM database. The customer service is outstanding. Whenever I submitted a trouble ticket I usually had a response the same day. The people at LearnUpon made our transition to their LMS problem free. The LearnUpon LMS is pretty robust. The biggest pro here is that it is easy to create content. Uploading pdf files, powerpoint presentations, and videos is a snap and the editor is quite powerful. You have a lot of freedom to determine how your content is presented. The only con with this LMS is the way the User Interface, UI, handles disabled features. If you don't have a feature enabled then all the functionality for that feature disappears from the UI. This simplifies the UI somewhat, but it can cause some confusion when a user wants to do something and the feature has disappeared. As far as the overall impression of the LMS the pros far out weigh the cons. This is a very powerful, and easy to use LMS system. The people at LearnUpon have been willing to work with us to solve our urgent LMS business needs. They have been tremendous asset for us.

Great for teams with no dedicated IT staff!

We're a small non-profit that offers training to learners outside of our organization. We were using an enterprise LMS that was fully customizable, but VERY expensive, and not at all user-friendly. We needed a hosted system that was affordable, customizable, and allowed for several different training modalities (documents, videos, SCORM content, and Instructor-led sessions). We also needed something that didn't require us to have dedicated IT staff to manage it. We found ALL of this in LearnUpon. We've been using LearnUpon for almost a year and it has been working very well for us. It is a template-based LMS with so many customizable options - and all of the "behind-the-scenes" work is already done! The user interface is very intuitive and easy to use. You can add artwork, change color schemes, customize user data and email templates, add your own certificates, etc. With the "template" design of the system, we did have to figure a few "workarounds" to make it work for us. I have found their customer service to be top-notch. They are responsive, professional and helpful. Any issues I've had, they worked with me until we found a solution. They also seem to be very responsive to the needs of their customers. In the time I've been working with the system, I've seen several improvements based on customer feedback. I would recommend this company to anyone needing an LMS solution!

Stable, clean, and streams beautifully (even in Australia!)

In soliciting Capterra to help choose an LMS for my client, the main need was to stream SCORM mods globally in four countries. Many providers are US focused and can't deliver a seamless experience (dire experience with Litmos!) Migrating to LearnUpon has been effortless and with support in both hemispheres my client felt truly supported. LearnUpon has just the right amount of features for corporate training without all the unnecessary bells 'n whistles. However, more features are in the pipeline and in a matter of weeks a brand new sparkling UI (User Interface) will be launched which will afford a more natural, gamified experience. The system took a little while to get used to in terms of defining and setting up roles so am hoping the new UI will make it more obvious what the nuances are. A big issue we had was getting our articulate mods to be responsive which is not currently supported. Again, the new UI should make this more usable for mobile users. Overall experience has been great and where we had issues or queries our Account Manager has bent over backwards to assist. Would highly recommend.

Outstanding LMS.

Pros : Easy to use, intuitive, reliable LMS at a great price. Excellent customer service. Extremely courteous and accommodating. Incredible technical support. Course creation doesn't get any easier. Great reporting functions. Constantly updated with the latest market trends and developments. Catered to our needs perfectly. Cons : Any initial minor issues that we encountered were quickly addressed and solved for us. Overall : When starting up an online education business, finding the right Learning Management System is the crucial first step. Having trialled numerous LMS systems, I was beginning to feel that we would have to take the plunge and build an extremely costly personalised system. I then came across LearnUpon and was blown away with its ease of use, great features, great personal service, and extremely competitive pricing. From the first time that I logged in, I knew that I had found the ideal LMS solution and haven't looked back since. Highly recommended Learning Management System. Intuitive and affordable, with a great team behind it. Would highly recommend to anyone looking to deliver online courses.

Feature packed, easy to use, AWESOME support

I've worked with several LMSes and this is by far the best in terms of ease of use, functionality, and customer support, and cost.

Pros

- Easy to use
- Packed with features that are intuitive and that work to your advantage
- Rarely ever have to use workarounds to do what I want
- Customer support is WORLD CLASS.

Cons