# InTouchLink Software Reviews, Demo & Pricing - 2026 > Review of InTouchLink Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/long-term-care/intouchlink-profile --- [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / InTouchLink Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/long-term-care/intouchlink-profile/reviews/)[Alternatives](https://www.softwareadvice.com/long-term-care/intouchlink-profile/alternatives/) # InTouchLink 2026: Benefits, Features & Pricing Wondering if InTouchLink is right for your organization? Our Assisted Living Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview InTouchLink 4.4 [(27)](https://www.softwareadvice.com/long-term-care/intouchlink-profile/reviews/) Pricing Starting at $200.00 per month ### About InTouchLink InTouchLink is a hospitality platform with basic functions, such as message broadcasting for digital signs. It also features in-depth functions, including enterprise management features. Users can organize calendars, community events and even food menus via the software. Broadcast information on signs or broadcast content through in-house TV channels. Users can customize content from any web-enabled device without downloading an application. InTouchLink allows residents to make service requests, while providers can use the platform to respond to requests, track activity progress and monitor frequency. InTouchLink also supports the creation of custom menus and calendars and it also has templates. The software enables residents and their families to leave feedback. The service can also be integrated into an establishment's website for better cross-compatibility with in-house digital signage systems. The multi-function software also supports the streaming of live events. Wondering if InTouchLink is right for your organization? Our Assisted Living Software selection experts can help you in 15 minutes or less. ## InTouchLink User Interface ## Popular InTouchLink Alternatives Main Product InTouchLink 4.4 [(27)](https://www.softwareadvice.com/long-term-care/intouchlink-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.26Value for money - 4.80Customer support - 4.11Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [ECP](https://www.softwareadvice.com/product/448947-ECP/) 4.6 [(171)](https://www.softwareadvice.com/product/448947-ECP/reviews/) Ratings Breakdown - 4.69Ease of use - 4.52Value for money - 4.86Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Senior Living Core Platform](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/) 4.7 [(63)](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.37Value for money - 4.45Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Therap](https://www.softwareadvice.com/product/467875-Therap/) 4.7 [(93)](https://www.softwareadvice.com/product/467875-Therap/reviews/) Ratings Breakdown - 4.49Ease of use - 4.49Value for money - 4.69Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [TaskMaster Pro](https://www.softwareadvice.com/product/481623-TaskMaster-Pro/) 4.8 [(5)](https://www.softwareadvice.com/product/481623-TaskMaster-Pro/#reviews) Ratings Breakdown - 4.40Ease of use - 4.75Value for money - 5.0Customer support - 4.80Functionality Pricing Available upon request Get Price ## InTouchLink Pricing and Plans Starting price: $200.00 per month Free Trial Free Version Basic $200.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## InTouchLink Features - Popular features found in Assisted Living Assessment Management Charting Communication Management Compliance Management Document Management Incident Management Meal/Nutrition Management Medication History Point of Care System Reporting & Statistics Scheduling Staff Management - More features of InTouchLink Access Controls/Permissions Activity Dashboard Activity Tracking Admissions Management Alerts/Escalation Alerts/Notifications API Attendance Tracking Calendar Management Care Plan Management Contact Management Customizable Reports Customizable Templates Employee Management Event/Activities Planning HIPAA Compliant Lead Management Reminders Search/Filter Self Service Portal Third-Party Integrations User Management Work Order Management ## InTouchLink Integrations PCC Integration rated undefined from -1 review Google Docs Integration rated undefined from -1 review Google Slides Integration rated undefined from -1 review ## InTouchLink User Reviews Overall Rating 4.4 Ratings Breakdown 5 44% 4 52% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.8 Functionality 4.1 JC Joni C. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed June 2021 In Touch Link is a great communication and marketing program 5 I would say my overall experience has been great! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!! Cons: I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs. Reasons for choosing InTouchLink Easy program that benefits our community. Reasons for switching to InTouchLink Sales pitch seemed great at the time but the product was horrible. Read More KC Karen C. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed June 2021 Overall good product 4 In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 2 Functionality Pros: I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn. Cons: There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites? Read More KH Kerri H. Used unspecified for unspecified Review source Reviewed January 2017 Review from Vision Nursing and Rest Home 3 Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents. Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue. The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box. Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems. Hoping to continue our work with Intouchlink for another 5 years. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Read More SJ Safina J. Hospital & Health Care 201-500 employees Used daily for less than 12 months Review source Reviewed February 2017 Tendercare Living Centre 5 Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly Cons: Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated. Read More LC Laura C. Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed January 2017 A great addition to the lifestyle and services we offer here! 5 Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet. Read More SS Suzanne S. Verified reviewer Recreational Facilities and Services 51-200 employees Used daily for more than 2 years Review source Reviewed June 2021 Seniors Benefit 5 Overall has been good with friendly service, needed updates,help when needed. Training available The new platform fulfills current needs Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: InTouch link is used for Daily Schedule, communication, community update and linking families Cons: As we discover changes or updates that we need to make , our InTouch contact/ rep works with us to change and update We are currently going through a change to Pegasus which offers in suite channels and an app for family or on the go updates Read More jb jill b. Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed January 2017 InTouch Link review 5 InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: ease of use and availability of a plethora of programs Cons: occasional issue with restarting program or music Read More DK Debbie K. Non-Profit Organization Management 201-500 employees Used daily for less than 2 years Review source Reviewed January 2017 User friendly and easily adaptable 4 This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It covers all the bases. Cons: Font size and screen display is not great for lengthy messages or small TV's. Read More SC Sheri C. Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed November 2017 Easy and practical 5 Customer information delivered in a nice set up Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use- its easy to teach and maintain, and customer support is nearly always available by email and quick to assist Cons: Our equipment is getting old and showing some technical difficulties at times-the set up of the equipment can be difficult to access. Read More SC Sheri C. Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed January 2017 Quick, Efficient Customer service 5 We have always experienced top notch service from the reps at Intouch who will do anything to help you! Even if it means developing programming to meet your needs! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy of functionality and top notch service support Cons: Sometimes- being internet based, repairs can take a bit. Read More Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/long-term-care/intouchlink-profile/reviews/) ## InTouchLink Popular Comparisons [ECP vs InTouchLink](https://www.softwareadvice.com/compare/263331-intouchlink/vs/448947-ECP/)[Senior Living Core Platform vs InTouchLink](https://www.softwareadvice.com/long-term-care/intouchlink-profile/vs/senior-living-core-platform/)[Therap vs InTouchLink](https://www.softwareadvice.com/compare/263331-intouchlink/vs/467875-Therap/)[Carepatron vs InTouchLink](https://www.softwareadvice.com/medical/care-patron-profile/vs/intouchlink/)[Lookout vs InTouchLink](https://www.softwareadvice.com/long-term-care/intouchlink-profile/vs/the-lookout-way/) [Compare All Alternatives](https://www.softwareadvice.com/long-term-care/intouchlink-profile/alternatives/) ## Other Top Recommended Assisted Living Software [ECP](https://www.softwareadvice.com/product/448947-ECP/) **4.6** (171) Recently recommended **9** times [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) **4.8** (20) Recently recommended **8** times [Clarity Easy Care](https://www.softwareadvice.com/long-term-care/clarity-easy-care-profile/) **0.0** (0) Recently recommended **6** times [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) **4.6** (37) Recently recommended **3** times Stuck Between Options? 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