MatrixCare Senior Living Facility
About MatrixCare Senior Living Facility

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Most Helpful Reviews for MatrixCare Senior Living Facility
1 - 5 of 12 Reviews
Debra
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2014
Brightree at Wilson County
After installation, it was easy for the field staff to adjust to a new electronic record. It has many features that keep staff compliant. I find it much easier to do a chart audit from my desk. I am very impressed with the reports that that allow me to keep updated on our financial status on a daily basis. The staff at Brightree is great to work with. They treat us like partners.
CONSThe only thing I would change would be for client recommendations to be implemented quicker.
Andrew
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
Used Matrix for our customer billing provider. Does what it is supposed to do.
High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.
CONSSystem is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.
Liz
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2016
Not for anyone who needs financial reporting!!!!!!!!
Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly....
PROSIf you are a family owned business and don't need to provide good financial reports, this could be good system for you.
CONSReporting
Natalie
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2014
New Client - Inpatient Hospice Clinician User
The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial.
CONSAs far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end.
Darcie
Hospital & Health Care
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed June 2014
Home Health organization with 50 clinicians in the field.
Brightree has increased our compliance while decreasing the repetitive tasks we were previously performing. All information is entered once, and both the field and office teams are always up-to-date and seeing the same information. The implementation phase came with more support than you could imagine. They held our hands until we were fully up, running, and comfortable in the system.
CONSOngoing support has not been as helpful; we have been waiting too long on a few billing issues.