*~ Amazing ~*

The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Pros

This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out. The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus! Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Cons

This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!

Costly but fully featured and constanly developing

Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Pros

-ease of use for field staff (iPad App) -lots of built in reports for getting data out of the system -easy to contact support and get resolutions -constantly updating and developing enhancements to the product -constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines -documentation is straight forward and easy to follow -order compliance features keep us compliant with orders when scheduling visits

Cons

-takes lots of time and training to get used to -scheduling components lacking compared to old solution -expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs) - only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox. - lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

Best LTC Charting system

Overall a great product. Order entry is simple, the free text noted allow for maximum information to be displayed to readers and the color coded EMAR makes med pass so simple.

Pros

I love the ease of putting in orders, free text progress notes and the color coded EMAR tabs. Orders are a breeze to process.

Cons

No real cons to speak of at this time, matrixcare is the easiest charting system I have come across in my years.

GAH Brightree Story

Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log.

Pros

The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

Cons

The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave. Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit.

Shortens visit documentation time, improved our days to RAP, great customer service

Very positive, our trainers and project manager were very knowledgeable, professional, and flexed to meet our needs. Can't say enough about the customer service there after -- support has been wonderful. Such a relief for us!

Pros

Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff.

Cons

The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us.