First Customer of the product

Pros

The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution.

Cons

The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.

New Client - Inpatient Hospice Clinician User

Pros

The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial.

Cons

As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end.

Not for anyone who needs financial reporting!!!!!!!!

Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly....

Pros

If you are a family owned business and don't need to provide good financial reports, this could be good system for you.

Cons

Reporting

Used Matrix for our customer billing provider. Does what it is supposed to do.

Pros

High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.

Cons

System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.

Great Hospice Program. Up-to-Date Regulatory Compliance

Pros

Customer support is friendly and works hard to resolve issues. The program is constantly being improved and updated. Regulatory and program educational calls/classes are always available to help keep us on point with compliance.

Cons

Our initial training occurred with the CareAnyware system and was more geared to Home Care (terminology-wise). But, Brightree has made great strides to accommodate the hospice portion of their system. We are very grateful.