ION vs REALTRAC

RATING:

4.0

(28)

ION has 28 reviews and a rating of 4.04 / 5 stars vs REALTRAC which has 68 reviews and a rating of 4.07 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (28)
4.1 (68)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
July 20, 2021
December 2, 2020
Pros/Cons
  • Pros

  • Great UI, intuitive design, responsive team consistently rolling out new features, first in class integration platform.
  • This product is very easy to use. I believe when we roll this out to more of our team, it will be straightforward.
  • Cons

  • My current struggle with the software is something I know the First Resonance team is working on already - the import parts feature.
  • I was extremely disappointed in the customer service from the team. After receiving our trial, we tried to create new procedures but did not have the proper roles assigned to us to do so.
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  • Pros

  • The likes, In short, the ability to build and track multi level BOM's while having Shop management, inventory visibility and scheduling features. These have long been the desirable features.
  • We have used this software since 2005. The new owners and all the improvements of the software have made it one of the best investments we have made.
  • Cons

  • For estimating Bill or BOM items, there is no way to uniquely identify per unit cost based on associated quantity discounts from suppliers.
  • Inventory is a huge pain, hard to always see if it is accurate. Estimate feature needs a lot of work.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2021

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2 Recommendations
21 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos