Endear

RATING:

4.45

(22)

About Endear

Endear is a cloud-based retail CRM and clienteling solution. Endear helps stores with personalized messaging to improve conversion rates and customer retention. Key features include cross-channel customer profiles, reporting, centralized email and sms messaging, lookbook generation, and omnichannel sales tracking. Designed for omnichannel brands & retailers, Endear allows users to capture data of prospects and customers to facilitate one-on-one communication and create personalized shopping experiences. By importing your online product inventory, users can design lookbooks and attach products for clients to purchase via their messages. Additionally, retailers can track sales across channels and reward associates for the revenue they generate with Endear's cross-cha...

Endear Pricing

Unlimited users, customer CRM, centralized messaging, sales tracking + more

Starting price: 

$60.00 per month

Free trial: 

Available

Free version: 

Not Available

Customer profiles
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Endear Reviews

Overall Rating

4.45

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 22 reviews

User Profile

Thomas

Verified reviewer

Company size: 11-50 employees

Industry: Food Production

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2020

Awesome Tool

Customer service was amazing!

Pros

I liked the ease of use and the statistical analysis

Cons

Make it easier to message 500 people at once.

Response from Endear

Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

Replied July 2020

allyson

Company size: 11-50 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

June 2020

Been with Endear for a year +

The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution!

Pros

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Cons

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Reasons for choosing Endear

Web Sales Attribution!!!!

Response from Endear

Hey Allyson, We really appreciate you look at us as a partner in accomplishing your goals as we see you in the same way! We are really looking forward to continuing to work together and move forward!

Replied July 2020

Katia

Company size: 51-200 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

3

FUNCTIONALITY

2

July 2020

Needs work

Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

Pros

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Cons

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Response from Endear

Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com.

Replied July 2020

Michelle

Company size: 201-500 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra 

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

Great clientelling tool

Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks.

Pros

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

Cons

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

Response from Endear

Hey Michelle, It is awesome to hear that you are such a huge fan of our lookbooks! I hope messaging has gotten easier after your company's initial transition period. As always, let us know if we can do anything to help!

Replied July 2020

Silje

Company size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2020

Easy to use

Pros

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

Cons

That client lists cannot be protected from downloads.

Response from Endear

Hey Silje, As one of our first customers, we cannot thank you enough for the time and feedback you've given us! We're so happy to have helped you get your brand off the ground and look forward to growing with you!

Replied July 2020

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