Customer profiles
Supported Operating System(s):
Web browser (OS agnostic)About Endear
Endear is a cloud-based retail CRM and clienteling solution. Endear helps stores with personalized messaging to improve conversion rates and customer retention. Key features include cross-channel customer profiles, reporting, centralized email and sms messaging, lookbook generation, and omnichannel sales tracking.
Designed for omnichannel brands & retailers, Endear allows users to capture data of prospects and customers to facilitate one-on-one communication and create personalized shopping experiences. By importing your online product inventory, users can design lookbooks and attach products for clients to purchase via their messages. Additionally, retailers can track sales across channels and reward associates for the revenue they generate with Endear's...
17 Reviews of Endear
Average User Ratings
Overall
4.41 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
May 2020
Thomas from Oats Overnight
Verified Reviewer
Company Size: 11-50 employees
Industry: Food Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Awesome Tool
Customer service was amazing!
Pros
I liked the ease of use and the statistical analysis
Cons
Make it easier to message 500 people at once.
Response from Endear
Replied July 2020
Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!
June 2020
allyson from Todd Snyder
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
June 2020
Been with Endear for a year +
The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution!
Pros
They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.
Cons
Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.
Reasons for Choosing Endear
Web Sales Attribution!!!!
Response from Endear
Replied July 2020
Hey Allyson, We really appreciate you look at us as a partner in accomplishing your goals as we see you in the same way! We are really looking forward to continuing to work together and move forward!
July 2020
Katia from Rebag
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Functionality
2.0
July 2020
Needs work
Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful
Pros
The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach
Cons
The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible
Response from Endear
Replied July 2020
Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com.
June 2020
Michelle from ANINE BING
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
June 2020
Great clientelling tool
Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks.
Pros
The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.
Cons
For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.
Response from Endear
Replied July 2020
Hey Michelle, It is awesome to hear that you are such a huge fan of our lookbooks! I hope messaging has gotten easier after your company's initial transition period. As always, let us know if we can do anything to help!
July 2020
Silje from Nova Octo
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Easy to use
Pros
We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.
Cons
That client lists cannot be protected from downloads.
Response from Endear
Replied July 2020
Hey Silje, As one of our first customers, we cannot thank you enough for the time and feedback you've given us! We're so happy to have helped you get your brand off the ground and look forward to growing with you!
