Mailchimp vs Mailfence

RATING:

4.5

(16883)

Mailchimp has 16883 reviews and a rating of 4.49 / 5 stars vs Mailfence which has 22 reviews and a rating of 4.23 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (22)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 25, 2024
November 20, 2023
Pros/Cons
  • Pros

  • Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.
  • I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.
  • Cons

  • Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.
  • Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.
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  • Pros

  • Very reliable platform, it has a full suite of tools, everything I need daily (as a marketeer). Now I have a peace of mind that important confidential info is not at risk of exposure.
  • Wordpress plugins and also a software that can easily be secured enough to send and receive private emails. Best in class for sending out emailers and having calendars marking stuff.
  • Cons

  • So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images.
  • There is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos