Mention

RATING:

4.73

(279)

About Mention

Mention is a cloud-based solution that helps enterprises monitor audience insights and analyze marketing strategies across social media platforms. It enables professionals to perform crawling across review sites, forums, blogs and other sources to find brand/product mentions. Mention allows businesses to measure the performance of marketing campaigns and generate analytical reports using key performance indicators (KPIs). Influencers can receive curated content as per consumers' behavior trends and publish scheduled posts across social media channels. Additionally, it lets users identify audience sentiments as positive, negative or neutral and export reports/mentions in PDF, PPT, CSV or XLS format. Mention facilitates integration with various third-party appl...

Mention Pricing

14-day trial available (no credit card required) Limited Free plan available Solo: $29/month Pro: $99/month ProPlus: $199/month Company: Custom pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Choose your alert to listen to any topic
Slide 1 of 6

Mention Reviews

Overall Rating

4.73

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 233 reviews

User Profile

Umang

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

June 2018

Most easiest way to track your brand keywords

Pros

When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments.

Cons

I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software.

Mohammed

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

July 2021

the perfect tool to allow you stay informed on your performance, and stay ahead of looming troubles

Mention has been a really great and effective tool that provided us with the much needed insights we required to help us expand into other complementary sectors and services. By gauging the perception of the general public to related activities and competing products, we have been able to better time our ad campaigns and network engagements to achieve the maximum results possible.

Pros

I guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier.

Cons

Some elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier.

Reasons for choosing Mention

We end up using them in combination and based on the specific needs of a given project or campaign.

Elle

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

July 2018

Not effective in monitoring media..

Pros

Well, I do receive timely and regular notifications from this platform. It also provide a score out of a 100 as to the strength of the source.

Cons

The intelligence provided by this platform is sadly flawed, as it tends to report on any names similar to my brand, and cannot distinguish the phrase match to my brand. It perhaps needs some AI to provide more accurate social listening. Equally, it misses noise about my brand across social platforms.

Ben

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: GetApp 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

December 2015

Great Product, Great Price!

HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :)

Pros

thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems,

Cons

doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content

Derek

Verified reviewer

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: GetApp 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

December 2015

One of my favorite apps!

Mention is exactly what I had been searching for. See, google alerts are only so good and they mostly show you articles that make it into the news. But as any good marketer knows, there are many conversations taking place across the web and social media. To use it, you just setup an alert similar to google alerts and then the results are populated with fresh posts/articles/comments/threads about your alert keywords. It will also send you an email with these alerts so you can stay up to date with recent posts. I find it helpful because I have a few different companies and this way I can stay on top of conversations that are happening without spending hours out of my day searching for conversations to join.

Pros

Ease of use. Saves time. Quick setup. Always works. Has filters to remove garbage sites. They improve the software often.

Cons

Would like more alerts for less money.

Popular Mention Comparisons