About Nimble

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms including LinkedIn. In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones such as birthdays—which in turn creates valuable opportunities for informed outreach and follow-ups. Nimble’s "Today P...

Nimble Pricing

14 day free trial (no credit card required). Nimble offers a pricing plan starting at $19 per user/month when paid annually or 25$ per user/month when paid monthly.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

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Nimble User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 1,672 reviews

User Profile

David

Verified reviewer

Company size: 2-10 employees

Industry: Farming

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Simple & Effecient

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!

Pros

Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.

Cons

New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.

Reasons for choosing Nimble

Simpler to use and Insightly did not have a tagging system nor a proper email system incorporated in the software.

Reasons for switching to Nimble

Outlook is not designed to handle thousands of contacts and you need too many plug in to make the thing work like a CRM. It's not made for that.

Lisi

Company size: 1 employee

Industry: Marketing and Advertising

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2021

Nimble Software

Overall, I like this software, as I am utilizing the free editions, I may buy the professional upgrade.

Pros

The additional features you can add to your website/webpages. Ease of use and combination elements to insert into pages.

Cons

At the moment, I can't think of anything. It's exclusive in that no other software has the flexibility to integrate different modules, which when put together create quality pages that look quite professional.

Reasons for choosing Nimble

I find the Nimble add-on easier to use with the Word press website I am using.

Reasons for switching to Nimble

The elementor does not have the capabilities of the Nimble app/add-on. The Nimble seems loaded with more choices than elementor.

Keeleigh

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Nimble Review

Pros

Quite a powerful tool once you know how to use it, good value for money.

Cons

Some of the search features can be a bit confusing but with proper training and use of the material available via Nimble they can be mastered.

Evan

Industry: Computer Software

Time used: Less than 12 months

3

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2015

Mixed results. Flawed, but still the best match for us.

Pros

We researched ~10 CRM solutions for our small software contracting company (9 people), to help keep track of leads and communications. We have some frustrations with Nimble, but at least as of the last round of reviews it was the best match for our business. Things we like: * Price point is reasonable * Automatic integration with gmail - communications over email with a contact show up with no extra work from us * Automatic integration with social media * Shared information with several people on our team * Reminders to stay in touch with people can be easily created at the same time the contact is created

Cons

I have a number of frustrations with ranging from small to moderate. They are: 1) Can only integrate one social media account of each type. Fixing this has been "coming soon" for about eight months. Right now it means I need to decide between my business Twitter account (the official face of the company), and my individual Twitter account (which has 20 times as much traffic). I interact with business contacts via both and can only track one. 2) The Deals tracking tool has several deficiences: 2.1) The Deals view is wider than the page, which requires annoying scrolling with an embedded horizontal scrollbar, and you can't see it all at once. (Deals columns: 1570 pixels. Page width: fixed 1200 pixels, even if your browser is 2000 pixels wide.) 2.2) The "stages" of a deal have an arbitrary maximum limit of 99 days in stage. In my industry, initial contacts often turn into paying work 8-12 months later after companies complete fundraising. Nimble can't handle this. 2.3) There's no way to hide or "put on ice" a deal that is suspended temporarily. You can only close the deal as "won" or "lost". See above, I frequently have leads disappear for a year and then come back to hire us. Unless I want to lose the work I've entered, my only option is to keep all possible leads visible in case they come back eventually. 3) Nimble has its own separate contacts database from my Gmail contacts and no tool built in to synchronize them automatically. I have to use a 3rd-party tool to sync them, and it's fiddly to keep working right. Right now, I think it hasn't worked in a couple of months. 4) The Chrome plug-in to help you enter contact info from Gmail or from a web page is inconsistent. Frequently I select or hover contact name or info, but the plug-in doesn't detect it and I end up having to enter the contact manually anyway.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

Adept... umm I mean Nimble

The support is fantastic! Knowlegable and responsive.

Pros

I like the quick segmentation of contacts. Create a structured search query through the wizard. Once you get the result set just right, then give it a name and it gets saved as a segment...any new contacts that gain the qualifications to match the query are automatically displayed as part of that segment.

Cons

Often to do "mass edits" you have to export the records you want to change, edit them in a spreadsheet and then re-import them.

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