ON24 Software

ON24 Software

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FrontRunners 2021

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About ON24

ON24 is a cloud-based collaboration platform that helps organizations connect with their audiences through data-rich content. It is primarily designed to allow users to manage their marketing, training and communication activities. ON24’s key features include branding, product marketing, customer engagement, demand generation, continuing education, certification, enablement, internal communications and external communications. Its product marketing tool allows marketers to create demo experiences by integrating on-camera talent, video clips and screen sharing. The platform’s continuing education and certification features lets firms deliver multimedia content, including live training webinars and chaptered video series to test, track and assess performance. Further...
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ON24 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 217 reviews

Bernard

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Fantastic webinar platform!

User Profile

Nick

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2019

The best and only way to do Simulive Webinars

I have been using on24 for over 3 years. First as a powerpoint designer and now I run it end-to-end. I find the software intuitive​ and after a bit of training easy to use.

Pros

We use On24 in our marketing department to attract new leads for our sales team. We use On24's Simulive feature. This allows us to pre-record our speaker and slides. Then the day of the live webinar the attendees watch the edited video then our speakers are pushed into a live conversation to take questions that have came in. On24 is maybe the only webinar platform that can do this. All others are more of a screenshare system. Simulive gives us the most flexiblity to have a seamless webinar​ without any sound or speaker problems.

Cons

On24 audience console allows us to put up different resources, surveys and links, but it is limited in its customizability​. I'd like to see more console customization when it comes to menu format and colors. Also being able to upload your branded font would be great too.

Reasons for choosing ON24

No good options for Simulive, also cost and cap on how many attendees​ can be signed on at once.

Douglas

Company size: 10,000+ employees

Industry: Insurance

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2022

Great business development platform and branding tool for clients

ON24 is a great tool for business development. It has helped our company grow with leads, and helps makes our company more present in our country. Our video webinars have been a great hit with our customers and clients and we continue to use it even past the pandemic. The interactive tools on the platform allow the user experience to be really good. On the back end the customization is excellent and the analytics and data generated has helped a lot

Pros

I like the analytics feature the most about ON24. With a lot of data collected each show, it is very important to use the data and drive results and inferences from it. You can see how the users interacted with the show, how long they have attended, what buttons they have clicked on, questions they have asked, and quiz answers. There are a lot of widgets interact with and it allows ON24 to process a lot of useful analytics that will be helpful for business development and marketing. I also like the customizability of the software. The audience screen is customizable any way that you want and it allows full control of your own company to do any creative things that you want.

Cons

One thing that I think can be improved is the rigid rules in place for some customization of the software. A lot of the interactive pieces on the console have only 1 or 2 options that may not be right for what your company is trying to do. Also, ON24 is more of a recording software rather that recording and video editing software. If you are doing a recording and you mess up, it is very hard to edit the video, meaning you will need to restart the recording and do it over again. Editing the video is fine, but you will need a 3rd party software, download the video, edit it, and then re-upload the video again.

Reasons for choosing ON24

On24 like I said above has good customization, great analytics and a very helpful staff and support center for customers. All my questions get answered and it provides a great customer experience for our clients.

Reasons for switching to ON24

This program is more interactive and provides more analytic capabilities.

Liz

Company size: 51-200 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

September 2019

trash

Seriously terrible

Pros

simu-live and on-demand options allow us to mitigate the risks involved with live presenting on this platform.

Cons

the "best practices" where presenters need a wired internet connection, clear cookies, restart the computer and have no other apps going--are you kidding me? What year is it? The customer service is poor, not for lack of CSM's trying, but because there is no follow through from the product team, and CSM's often don't have access to the latest information, leaving them set up for failure.

Reasons for switching to ON24

We were attracted to the lack of need for plug-ins to participate, however we learned that audience and presenter experience is fully dependent on their wireless internet connection, which is again, not specified as an ON24 best practice, even though it does not comport with how the majority of internet users interact with the product. So, hard lesson learned: plug ins good.

Lauren

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

December 2020

The Best for What is Out Right Now

This system is one of the better systems out there. It meets all our needs with some limitations. Just be aware that you will need to learn the system yourself and expect little help from the higher ups. They will not give any types of discounts or refunds on the bill but will offer extra "help" packages, which was no help to us as by the end of our event as we knew the system better than some of the help techs. But now that we know the system using the platform for our events is easy and does what we need it to do. They are upgrading the system all the time to make it better which is helpful.

Pros

One of the only platforms out there that has been established since way before the pandemic. When we purchased it was affordable and catered to what we needed in an events platform. One that allowed individual events and served as a conference platform for multiple events. It allowed to have a conference feel without spending a lot on the virtual world looking platforms.

Cons

The onboarding for the system was horrible. There are several areas on this platform and with each section there is a different ON24 person to lead you through the process. We spent half the time explaining our event over and over again to different people for each section. The team would quickly show us the platform and ask if we had questions, however, since it was our first time we did not know the right questions to ask and missed a lot of good information because of it. We ended up learning the platform ourselves through their library of resource help. By the end of our first event, I knew more about the platform and how it worked better than their "expert help" staff team.

Reasons for choosing ON24

They have been around the longest and have been doing webinars the longest. Most companies I researched back in March had just started because of the need for virtual platforms in the pandemic. But now that other platforms are growing and developing, there might be better options out there that do all the same things as ON24 does, if not better.

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