ON24 Software

4.33 / 5 (120)

About ON24


ON24 is a cloud-based collaboration platform that helps organizations connect with their audiences through data-rich content. It is primarily designed to allow users to manage their marketing, training and communication activities.

ON24’s key features include branding, product marketing, customer engagement, demand generation, continuing education, certification, enablement, internal communications and external communications. Its product marketing tool allows marketers to create demo experiences by integrating on-camera talent, video clips and screen sharing. The platform’s continuing education and certification features lets firms deliver multimedia content, including live training webinars and chaptered video series to test, track and assess performance. Further, its demand generation webinars are used to determine lead quality through behavioral insights.

The applications enablement tools allow sales officers, partners and customer success managers to develop live and on-demand engagement. ON24 is available on a monthly subscription and support is provided via phone and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

120 Reviews of ON24

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(60)

4 stars

(48)

3 stars

(7)

2 stars

(2)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 120 reviews

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February 2019

Tyler from Jackson Systems, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

"Changing the way we train"

The problem we had was reach. We could bring in all the best instructors in the world, but we could only impact the few we could cram into our training facility. Live interaction is very important to us, so that is what kept us from just recording them and posting them online. The community interaction is a must. Because of this, we knew we needed to utilize live video with interaction capabilities, but at the same time keep it simple enough that anyone could participate. How could we make them feel like they were in the room with us? The biggest benefit we have seen is how quickly the HVAC industry has recognized us as a training leader. Most of the major manufacturers are now looking to us to help them educate their clients

Pros

The reason we went with On24 was for the broadcasting feature, and how easy it was to set up an event. We host between 25 and 35 live trainings a year, but up to a few years ago they were only for those would could travel to our facility. Our goal was to open the experience to a much larger audience through video, and On24 was the best solution.
One of my biggest requirements when choosing a platform was the ease of use for our attendees. Between making it very easy to sign in, and how customizable the user dashboard is, I was able to ensure the best user experience for my audience, most of whom don't use a computer much.
We are now in our second year with the platform and it continues to get better. The On24 team has been very responsive when we had any concern.

Cons

Our two biggest issues with the system have been:
Freezing and buffering problems with our audience. When we first starting using their platform, On24 was flash based. They have made strides to move to HTML 5 and adaptive bit rates, but we still get complaints of the video freezing. Most of the time, a browser refresh fixes it. I have a feeling that most of the other problems stem from someone watching Netflix in the other room.
The second is the mobile phone experience. For a standard webinar it would be ok, but it is unusable for broadcast video. Since they cannot have the slide widget and the media player open at the same time, it makes it way too cumbersome to switch from video to slide to Q&A and back. Until they have an app like Citrix, I tell all my attendees to never use their phones.

January 2019

Colleen from AspenCore

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2019

Webinar Project Manager

I am a webinar team of "ONE" in my media group, so it is crucial that I have a platform and vendor I can trust. We excelled in all KPIs for our webinar business last year, and having a great platform allowed me to achieve that.

Pros

Easy to learn, user friendly, and reliable. Other than a few quarks when doing a pre-record in for simulive events. Having a reliable and consistent platform is key for me. I know if I set it up to the specs ON24 provides, I'll get a quality product each time.

Cons

Few quirks that can't seem to be fixed. i.e. I can's pull raw lead reports in chrome, but I can in firefox. But, i find chrome is better for functionality while in presentation manager. So, basically this means I am constantly going between both browsers when creating, producing and reporting.

I produced a number of "simu-live" programs last year and I understand that the recording is done slide by slide, but when I have a single presenter and he wants to give a typical presentation in one continuous take, the slide transitions sometimes get caught up, and a few times I've had to go back and re-record.
So, I've asked the presenter to be mindful and pause in between each slide transition, and then it results in a bunch of dead air throughout. so, that can be a little tricky to navigate. But I've made it work.

sometimes the animations in simulive recording don't translate to the final rendering, which I can't seem to figure out why, when they transitioned during the taping. but again, just a small quirk.


January 2019

Tazneen from CompTIA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

January 2019

On24 Review

We have one person in our organization who manages all webinars through that the organization runs. It was very difficult to get his time as we had plans to run more frequent webinars. We didn't have access to reports or even registered and attended list. we had to get that from him. Once we moved onto ON24, there is two of us in my team who manage all of our webinars and training ourselves. We were able to run over 50 webinars in one year and thats only part of our overall job. Many of the built in automation like On-Demand library, email notifications, ability to copy previous consoles, and use previous instructors BIO and photo saves us time an effort

Pros

The ease of setting and conducting up webinars. The detailed reporting lead generation capability.

Love the widgets and the ability to customize the console. We use Ideas and group chat a lot within our training webinars to keep the audience engaged.

Cons

When we have a webinar series, we can link them so individuals can register for all sessions by choosing on all sessions in the list. They are not notified, in case they miss one or are not able to automatically register for all.

At times, an individual will me mistake use a wrong email address and we need to go to each session to remove him, instead of being able to do that for all sessions.

January 2019

Maureen from Financial Technologies Forum LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

Great Webinar Platform

Overall, we have a great experience with ON24. It's an easy and user friendly system. The reporting is very robust and helps us to really evaluate attendance and what marketing initiatives work well and which ones don't. We have found the capabilities to be satisfactory and we've been able to execute each webinar the way we've planned. The system is reliable and have experienced very few technical glitches. I would highly recommend (and do) this system to others.

Pros

The ON24 platform is very user friendly. The set-up of a webinar, collection of registration to the execution on the day of the webinar is great and so easy. The system is very reliable and we've experienced very few hick-ups along the way from a technological standpoint and the quality of the call on the live webinar is also reliable. The reporting capabilities are robust and above average in comparison to other suppliers.

Cons

While ON24 is a great webinar platform, the cost is higher than average which makes it an expensive platform to use. Also, the tech people that join the webinars for an added $500 or more fee, aren't always the best and have language barriers and aren't that proactive. It's apparent this has been outsourced overseas. However, ON24 has worked with us and enabled us request specific technicians which has been helpful.

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

ON24 Review - Arrow

Great experience. Love working with the ON24 team. They are very responsive when we are having issues but my only complaint is there are too many people to remember to contact for different issues our account may have. I feel like there's too many people that handle the Arrow account.

Pros

There are many features of the software and this makes it easy to customize each webinar. Functionality is great and ease of use by the users and attendees of the webinars. Love being able to customize the look and feel of your webinars and all the elements you can add.

Cons

We have had many issues with Screen Share and with attendees being about the hear or view the Live Presentations. Many times we can correct the issues that the attendees are having and most of the time it is a browser issue but there have been times that we have gotten complaints.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

A Webinar Platform Above the Rest

We have really enjoyed used ON24 over the past few years. They also have great customer service and account service. They are willing to listen to your feedback and help with any issues you run into. Our webinars registrations and attendance has increase considerably by using this new platform.

Pros

We do over 250+ webinars a year and ON24 allows us to scale our webinar program while still making every webinar fun and interactive. They have multiple webinar types (On-Demand, SimuLive, Live) which makes planning for a large number of webinars much easier. We can use the SimuLive feature to still host webinars when we don't have any presenters available. They also have lots of "widgets" that you can add to the audiences view of the webinar that allows them to customize and click on different items during the webinars.

Cons

There is not to much that we don't like about the software. Reporting could be better and have an aggregate reporting pulling feature.

November 2018

Mackenzie from Threat X

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

November 2018

Easy, Reliable, Integrated

Overall, ON24 is a great platform for planning and executing webinars for thought leadership and sales purposes. It is especially useful when it integrates seamlessly with our marketing automation platform. Would definitely recommend for both small and large organizations!

Pros

The primary reason for selecting and implementing ON24 was due to the fact that it offered integration with HubSpot. Upon integrating ON24 with HubSpot, I can manage registrations, trigger reminder/invite emails, send follow-up emails, and host registration forms through my HubSpot instance. In addition, when I do need to access the ON24 portal directly, it's easy to navigate and contains many of the features you need and will use to execute webinars.

Cons

There are certain places within ON24 where the functionality seems a bit limited. For example, there are only a handful of ways you can personalize reminder emails, including branding, text editing, etc. We have also found that ON24 doesn't enable you to create a series of webinars. Instead, we had to create individual, separate events.

January 2019

Kristen from Movable Ink

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

The best webinar platform for measuring engagement

Pros

When comparing webinar platforms, One24 was above and beyond in terms of analytics. You can easily see registrants, attendees, and see their engagement (who downloaded a resource, who responded to a poll, etc). This has helped immensely for measuring and helping us drive continued engagement in our presentations. The webinar console was a big selling point too, as it can be completely customized to your brand's identity. Finally, the automated follow up emails and Marketo integration are key.

Cons

On24 is by far the most expensive webinar platform that my team encountered. However, it's reliable and worth it for my company. There are a few small things that I don't like - for example, getting signed out of the platform constantly - but overall, it works for us.

January 2019

Margot from NASFAA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great Product!

I've been very pleased with my experience working with ON24. They have great customer service and are very responsive to our needs. They are consistently making improvements and educating their customers on ways to enhance their webinars.

Pros

ON24 is an intuitive platform that delivers high quality webinars to our audience. As someone who is not super tech savvy, I have been able to perform well in my role as Webinar Producer. The enhancements made to the audio options on the platform have been great over the last year.

Cons

The phone bridge is still not the best quality, but that is possibly a result of our company phones. While we refrain from using the phone bridge when possible, the improved presenter bridge, that allows for PC Mic use is great! It is also important to note that Internet Explorer is not compatible with this product. This is a struggle for some of our audience members, although we post in several places the need to use Chrome or Firefox.

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Sleek & professional webcasts

Pros

Easy to use, professional, lots of capabilities and features. Great reporting, interactivity, and integrations into our marketing tech stack. Helpful and professional team members and lots of options for support (live chat, tickets, help center, community).

Cons

Some of the user interface and experience could be improved, and the different "parts" of the platform are a little confusing (where you set up a webinar vs. run it). Help documentation has improved but could still be added to and updated.

January 2019

Kristen from Aventri

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0