About Sendlane

Sendlane is a cloud-based email marketing solution for content creators, digital marketers, and e-commerce companies. Key features include email automation, performance tracking, real-time reporting and analytics as well as email retargeting. Sendlane enables users to create personalized emails and send them to a targeted segment. The solution lets marketing managers create mailing lists based on audience demographics, purchase behavior, point of sale, location and more. Email retargeting allows businesses to activate and deploy workflows based on the user's interaction with the website. Sendlane’s event tracking capability collects audience information, tracks clicks and analyzes revenue generated through every email. The solution also provides a dashboard to...

Sendlane Pricing

Pricing is available on monthly subscription, starting at $25 per month and varying as per number of subscribers.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Sendlane User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 29 reviews

Justin

Jjf marketing llc

Verified reviewer

Company size: 2-10 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2020

One of my favorites

It’s outstanding.

Pros

Their customer service is alwayssss there when I reach out. And help a ton. I think that’s a difference maker. Deliverability is great too.

Cons

Not any cons I can think of really. The bigger your lists gets the more it costs but that’s typical.

Response from Sendlane

Hi Justin: Thank you for taking the time to give a stellar review. Much appreciated. As always, please do not hestitate to reach out if you need help with anything. Best, Sonya, VP Marketing

Replied October 2020

Anonymous

Verified reviewer

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed October 2020

Sendlane Makes My Business Easy

Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years. Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign. Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT HIDDEN] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income.

Pros

My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products. I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.

Cons

My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area. I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.

Reasons for switching to Sendlane

I was with Aweber for many, many years and loved them. Always enjoyed their platform, although they were missing a lot of features. And one day, after years of being a customer and even bringing them many customers they deactivated my account. They never reached out to me. Just a email that said my account was being deactivated. When asked they wouldn't tell me. Companies like that don't have my respect. They could have reached out if there was an issue or for any problem. But they never did anything but take my money and throw me away. Sendlane works with me, keeps me informed and would never get rid of me the way Aweber did. But because of it I'm now with Sendlane and couldn't be happier.

Response from Sendlane

Dear Reviewer: Thank you for taking time to review Sendlane. We appreciate your honesty very much. Am so glad to read that you perceive our focus on customer success and the fact that we value our relationship with our cusromers. We are aways improving the product and please do not hestitate to reach out to us if you have any suggestions for improvements. Best, Sonya, VP Marketing

Replied October 2020

Anonymous

Verified reviewer

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed August 2021

Email Automation for marketers by marketers

This is a very solid tool that's modern and frequently updated. It has all the basis features you would expect and a wide range of advanced automation features as well, so overall this is a very good tool It's widely used by internet marketers and keeps getting better. This makes it definitely worth trying.

Pros

What I like about Sendlane is that it's created by marketers for marketers. There are less restrictions than some of the traditional email marketing tools out there and some advanced automation features that you'll love when you get more experienced. They know what the average marketer wants and have created a robust but modern tool. The user interface is intuitive and quite straight-forward, which is what I like as I'm usually spending a lot of time in my email marketing tools on a daily basis.

Cons

I'd like to see more email templates and more user-friendly ways to create good looking forms that I can add to my own pages and sites without issues. Also would like to see more variation in the landing page templates that are included in the landing page tool Sendlane offers. Sendlane has grown a lot over the years and chose to focus on other things first (e-commerce for example), but I feel these are the areas where it can be improved. That being said, there are also advantages of using Sendlane, like less restrictions and good automations.

Bruce

Saxshar llc

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

3

Customer support

5

Functionality

3

Reviewed February 2021

Affiliate rookie

Was good till lately when I am now on probation. I paid the full year

Pros

Easy to use and understand. I’m new so I found it easy to use and understand

Cons

Didn’t know that’s clicks mattered that much

Response from Sendlane

Hi Bruce! Thank you so much for taking the time to leave us a review. We love to hear from our customers. I have received your feedback on the account probation as well. Please reach out to support@sendlane.com to speak with our customer success team about your account issues. Also, if you'd like to discuss our affiliate program further, please reach out to me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Manager

Replied March 2021

User Profile

Chetan

StyleAnniversary

Verified reviewer

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

4

Customer support

4

Functionality

5

Reviewed June 2021

Sendlane is the amazing Email Automation tool

It was an amazing experience with the Sendlane, and I have used this tool to maximize my store revenue.

Pros

Sendlane is the nice email automation tool I have ever used. It has the nice email sequence features mainly for Shopify, and has the rich accessibility.

Cons

Sendlane is mainly a complete software, and best for the Shopify stores, with the amazing sequence feasibility.

Reasons for choosing Sendlane

Sendlane is the nice Email Software as comparison to others, as it's has the rich features mainly for the Shopify stores, and highly targeted sequence parameters.

Reasons for switching to Sendlane

Sendlane is the best tool I have used in the email industry. It has the rich amazing features.

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